I just moved to the area from Sacramento and was used to In Shape. I did some trial passes at a few other gyms before ultimately deciding Planet Fitness is where I want to be! I'm very simple. All I need is a treadmill and elliptical, both of which they have plenty! The gym itself is fairly large and has a great list of amenities for members at really reasonable pricing! They are open and staffed 24/7. The staff is always warm and welcoming each time I arrive which was one of the reasons I chose Plant Fitness My membership allows me to visit any gym but my home one is the Reno location off of McCarren. I love that the app shows how busy the facility is at any given time of the day. They have a whole row tvs in the middle of the gym and I love the music they play. The app and memberships come with a lot of great perks which I will show in the photos. It's clean and well kept and I look forward to my work outs each morning. You can join online without the stress or pressure of signing up in person and they have many great and affordable options read more

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I'm currently utilizing gym # 2863 Northtown Lane. My experience here has been awesome. I would like to give a tremendous thanks to staff member Steven. Steven constantly provides members with a warm welcome each and every visit. During my travels throughout the country to various Planet Fitness facilities I have yet to experience such awesomeness from a staff member. His is the attitude that should be taught throughout the Planet Fitness family,it fits the very theme of Planet Fitness itself. read more

This location is 24 hours. Staff are very friendly. Place is mostly clean for the most part. Lots of machines and free weights. They have added more Smith machines so that helps alleviate the crowding and racing for machines. Come here all the time. read more

Planet Fitness - Gyms Near Me - Reno, Nevada

I love this planet fitness so much I had to comeback nearly a year later, the employees are the most fantastic people ever! read more

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PLEASE turn the music down, it's SO LOUD! I can hear the music over my headphones on the higher volume, it's very distracting for my workout. I like this gym a lot but the loud music is very disruptive. read more

My goal is to visit all the Planet Fitness locations here before signing up. We may also visit a few in CA. Quality/Quantity - Need to get back in shape... As skiing a few times a week is just not enough, LOL. This location was not as good as the first Planet Fitness we visited on Virginia St. Atmosphere - Consistent with the other two locations we visited. See pictures. Plenty of mall parking as this location is near the end/back of the mall. Another location is coming soon. Service - Only one employee working...? She had us sign in, then let us tour the facility ourselves. Current promotion ending 3/25/24 = Upgrade to PF Black card and get one month free, see picture. Price - $24.99 a month + sign up fee and annual fee. Current promotion, see picture or website. They have a less expensive plan, $10 a month, but it is not a good fit for us. Owner Comment - Congrats on your success since 1992 with your 2500+ locations. read more

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Why is there no scale for weighing one self. CRUNCH has a weight scale. But for reasons, staff does not have the answer. #2. The showers are disgusting plastic curtain no glass doors like Crunch. Hardly cleaned, I've watched them and they don't try, they spray with water hose, disgusting. #3. The staff are excellent at front desk. The manager not so much. read more

The staff rocks, especially Jen. Always smiling and welcoming. Keep up the good work and keep the bikes working. read more

Planet Fitness - St Patrick's Day at the gym - Gyms Near Me - Reno, Nevada

The gym is very nice very spacious. A lot of machines Staff could be nicer. Most planet fitness have the free weights now time to upgrade.

Looks clean gets the job done. Plenty of parking. And really nice staff. There is a whole area just for the black card membership. I believe they have a day pass option to check it out. Super cool. Definitely recommend read more

Terrible. Filthy. Mens bathroom area reeks of piss. It's really bad sometimes. Showers have no hot water. One has minimal. Shower curtains have mold and mildew inside. The dark grey plastic shower pans probably do as well. Been mentioning it for weeks. NONE of the sink soap dispensers had any product in them many times.. The owners have no pride. The staff just play on their phones or laptops. Not even sure what they even do. For a small(er) location, it could be great. I'd give it a quarter star just for being open and having plenty of parking. read more

This was my gym for two years. It was convenient and has tons of different machines. The only issue I had was a few members were creeps and the homeless use the bathroom/showers here. They charged their phones and battery packs in the locker rooms almost everyday I went and sometimes there's weird rvs or cars with people living in them parked out front but that's Reno for ya! The staff are always nice and helpful. read more

This place is a complete joke all because of one of the managers by the name of Matt. I canceled my membership with him in January and because he didn't successfully put it through. It charged me the annual fee this morning. I called and spoke to him and explain to him that I canceled the membership in January with him due to financial hardship Because of colon cancer. He told me without proof of cancellation that he failed to provide me when I canceled that there was nothing he can do and not only that but he chuckled about it. So if you want to work out or go to planet fitness I highly recommend a different location. The way one of the managers Matt conducts himself is not only unprofessional, but it's inhumane. Wow, I posted this a day ago. Responded to the comment below and still got no response. The only thing I got was another attempt to charge my account again on top of the annual fee after I had already canceled two months ago. This place is a complete mess. They will charge your account no matter what whether you have a membership with them or whether you cancel it. read more

Planet Fitness - They are trying to charge my account a second time after already taking the annual fee after I canceled two months ago - Gyms Near Me - Reno, Nevada

Staff are incapable of giving vital information prior to making changes to your membership and giving incorrect information when trying to cancel membership. I've been lied to twice and the management refuses to assist and make it right. They don't care about member satisfaction only about gaining more members! Pathetic business practices! read more

Pros: 1. Open 24 hours 2. 10.00/month fee 3. Plenty of paper napkin stations 4. There is always someone cleaning. 5. All the machines work and are well maintained. 6. 24 hour security guard in the parking lot. Cons: 1. Purple and yellow theme 2. Sketchy neighborhood. read more

Equipment is fine but atmosphere is you either side with us or get out? You guys need to take away the name judgment free zone because you're lying read more

Planet Fitness - Still, judging as Republicans Fox News only in the judged Larry, whoever that guy is is still judged on the wall - Gyms Near Me - Reno, Nevada

Completely unhelpful answering questions about signing up. Was there early and tried to do a day pass and they had weird hoops to jump through. Ended up leaving unfortunately and no workout. Won't be signing up here. read more

I thought they were good while I was going there but it's almost like a night and day comparison. I tried cancelling and when I called they said they needed a letter in the mail. Which... it's 2023.. you'd think this process would be easier. So I write it and send it. To find out a couple of weeks down the road they haven't cancelled it, they're still charging me, and they told me the wrong process. They needed a CERTIFIED Letter apparently.. which was not told to me when I called. And on the conversation with the manager i asked question and he kept repeating "aww, I'm sorry that happened to you". While not answering any questions and ignoring the conversation i was having. I'm not even kidding he just kept repeating the same phrase in the same demeaning tone the entire time. So I contacted corporate and guess what? They only care to talk to you when you sign up. So today, i call to transfer the account to my dad so he can use it instead of going through the ordeal of sending another letter. (Which they've done in the past- literally THIS branch has done it for me in the past.) only to hear a very sharp, no explanation, no I'm sorry, nothing just "we don't do that"... While I waited for a "per company policy" or anything at all. Safe to say I will go to planet fitness or recommend them to anyone else. I should've listened to friends when they said to save my money and go elsewhere. Thanks for the terrible closing experience, I'll be sure to let everyone who asks know. read more

I've come to lift weights and stretch a couple of times and their machines are pretty smooth-tracking and I do love the brand (can't remember it). For the price my husband pays, $23/mo with their higher-level membership, I'm impressed with all the amenities he receives: the use of all equipment, unlimited and free guest passes, tanning and my ALL-TIME FAVORITE...THE HYDRO-MASSAGE! It's really the MAIN reason why I tag along with him - to do 2-3 ten-minute sessions while he works out. The locker rooms are fairly clean, the toilets need a little more upkeep, but I wouldn't be nervous if I had to shower there. The only gym I've ever used to shower was Saint Mary's Fitness, but having taught there as an instructor for years, I know their housekeeping does a phenomenal job of keeping those areas pretty decent. But I was here at PF on a Saturday afternoon and it was pretty dead. Don't know how it would be on a high-traffic time of 4-7pm or 6-10am... The staff are friendly and there seems to be ample space for the most part, except by their free weight bench section where it could be kinda tight when it's busy. read more

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Keep in mind that they charge their annual fee, $39.00, "at the minimum" if 2 months after you sign up. I had to learn the hard way as the staff didn't even care that they had just taken money out my account for rent. I even pleaded with them that I didn't have enough for it to be taken today, the 1st, when my payment date is on the 17th! They kept telling me that they charge it two months but what if I had signed up in the 13th?! Other gyms in the area often charge both amounts on the same date as a single payment. Good luck if you're still spending money on this company. I never had to deal with people so heartless...they rather you go broke and go to their gym instead of working with their members. Although the space is big and quiet they do not have a sauna or a pool. Looks like I'll be going back to fitness connection for the same rate plus more perks. read more

Brand spanking new gym (opened less than a year), lots of machines, clean and no judgment - what's there not to like about this gym? There's also ample parking right outside and high ceilings, which I love! The ladies' room is clean and there are showers and freeing areas, as well as a TV monitor for entertainment. The Black Card Soa is wonderful, especially the hydro massage chairs - so soothing for my tired muscles after workouts. It's a great gym and meets my needs. Ok, it's not perfect but this is a much better option for a newbie like me! (I am still ruminating about my review for another gym, a "local" gym, that I did not care for, but that's another post) Started going to the gym to help and motivate my son, and we were at another gym. This is important because I did not know how to work any of the typical gym equipment, other than the treadmill. But I wanted so much to try out the other machines! Unfortunately, the gym goers at that other gym were, in my opinion, gym regulars and hard core gym goers who would give me funny looks when I fumbled with the equipment. Then my husband started going here, shortly after it opened, and he told me I should try it. One of the best suggestions he's ever given me! :) So my son and I started coming here and after a couple visits, I got memberships for both of us and haven't looked back! There are so many machines to choose from and if you don't know how to use a certain machine, no one is staring at you while you try to figure it out or someone will help you out! By the way, the PF app can help with this. As a side note - if I really can't figure out how to use a certain machine, I ask for help or wait until my husband can show me. This is important because this is how machines break! So if you can't figure it out, please walk away and leave the machine alone. While there are lots of treadmills, stair climbers, etc., there area some machines of which there is just one of its kind, and once it's broken, there isn't another one available. Then there are the people who never wipe down the machines they use! With flu season upon us, and the sweat and germs that others leave on the machines, one would think that people would want to wipe down the machines after they use it. But no, that is not the case at all. The majority of people just walk away without a second thought. Absolutely disgusting! Last thing I'll mention is this - why would there be empty paper towel dispensers ever? I've gone to the gym all hours - early morning, afternoon, night and late night - and many of those times, the paper towel dispensers are empty. And it's not just in one area, it would be empty in at least two stations. Perhaps the staff should make it a point to walk around during and after busy times to check? Just a suggestion, but the lack of paper towels just encourages people not to wipe the equipment down. Despite the little things that annoy me, I still give this place 5 stars because besides it being new and clean, I am also comfortable here and that makes a world of a difference! read more

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Cancelling my "great review" after not being able to pay by credit card, the full amount, for a renewal on a Black Card Membership, as MONICA, sez, the new manager does not accept payment of this form.. And, while not a huge amount, I'm dumping my PLNT stock. Disgusted. read more

Very clean gym. The mask are optional. Machines are getting wiped down often Staff is super friendly and helpful read more

Staff is lovely, the people working inside the gym aren't the problem, it's mostly corporate. Now y'all ready for the cliche? "I'm only giving one because I can't leave ZERO" They opened too soon during a pandemic, refused to cancel my membership when I lost my job at the beginning of covid, and began charging without warning when they reopened after repeated attempts to cancel. Every time I attempted to call or send an email (DURING A PANDEMIC WHERE PEOPLE ARE SUPPOSED TO STAY INSIDE THEIR HOMES UNLESS ITS AN EMERGENCY) they told me I had to go into my location to cancel. This was even before they reopened. Now I'm jobless with a massive overdraft fee! Irresponsible corporation and I will never be using their facilities ever again. read more

I know it's new, but this Planet Fitness location made me forget I was even in a Planet Fitness. Not only was the equipment super clean and the entire location very spacious, but probably most surprising was the level of cleanliness and luxury that the locker rooms offered. Clean showers, hair dryers, Q-tips, hair products, etc., that make you feel like you're in a fancy gym. I have been a huge fan of Planet Fitness because I always found it to be a good "bank for your buck" and this location only confirmed that. read more

Went through 3 med kits, couldn't find me a bandaid. Well prepared if someone gets hurt...

The honeymoon is definitely over for me here. I'm looking for another gym. If you are thinking about joining here, please consider the following: 1. Despite the high def TV setup with 20 TVs, they will not under any circumstances change the TV channel for you. For example NFL playoffs are on CBS, or a Nevada Wolfpack game (duh the campus is next door and many of your customers GO TO UNR!!!!?????) and staff refuses to change channels from PBS Antique Roadshow or some obscure movie on Syfy channel both showing on MULTIPLE TV'S (Yes they set multiple TVs to TV no one would ever watch then refuse to change it). So, plan your superbowl workout somewhere else! In the black card area they set the TV to Nickelodeon for days so it was showing cartoons to people paying extra to use the area. REALLY? The channel in that area changes from time to time but per management (Luke) you cannot request it or any of the TVs to be changed. This policy is so braindead and just screams corporate ignorance and our rules are more important than our customers. It's so lazy to not tune in to Nevada Wolfpack and NFL playoffs something your customers would love!!!! 2. I've never seen any rules enforced. And if they don't have one for cell phone use WHILE LIFTING they definitely need it. Saw a guy doing pulldowns with one hand and talking on his phone with the other hand for 5-6 sets and no one does anything. People everywhere just sitting on machines on their phones. Also, I've seen multiple people sweating and using the massage equipment then fail to sterilize/wipe off the machines. 3. Equipment is often down. One of the hydro-massage chairs has been down multiple times and one of the employees without me even asking said yeah that chair (1 of 2) seems to be down more than it's not. Last time i used a treadmill the first 3 were down. 4. Volume of music is often times way too loud. Many people ( I would guess half?) wear headphones to try and drown out the sound of the mostly Top 40 (strange mix of music played). People aren't liking the music you're playing...at least turn it down please? I have to crank my headphones to not hear their music. 5. Constant infomercials constantly played on their TVs which are at slightly lower level than the TVs you're trying to watch so it's super distracting. These TVs constantly remind your your smile is not perfect and you should pay money to fix it. How does this go with the "no critics" and "no judgement" mottos???? Finally....management. Don't leave your business cards for people to contact you if you don't plan to respond to them. It's embarrassing! Took multiple emails to get next to no response saying there was nothing they can do about TV's because of corporate. Asked for a contact at corporate and ZERO response. I don't feel valued as a member here. read more

one of the classic gym scams that is fueled by capitalism, mediocre marketing, & disconnected staff / management. if you try to cancel plan on taking 2 weeks off of work to complete the process. a membership is NOT RECOMMENDED for whatever reason. read more

Great staff, I love working out here. My problem is the lack of cleaning machines (frames are all dirty with prints) and no enforcement of wiping down when club members leave a machine! Even before the Pandemic, wipe down has been common courtesy forever! Seinfeld even did an episode on it decades ago. It needs to be enforced ! 8 weeks without a gym was a disaster, be proactive should another round come up...and God forbid an outbreak be traced back to this club. I love working out at Planet Fitness, Please teach the Club members, I've been to other locations where it is 100% compliance...thank you. read more

Love love love this gym! The moment I walked in and decided to get a gym membership here I fell in love with the atmosphere, the vibe and the friendly people. We used to go to fitness connection and so glad we decided to make the move to the no critics gym! We love that there is no slamming weights and no weird and loud grunting noises coming from people. I love the black S.p.A.! We Love the hydro massage chairs. I love the fact that you can get free help and training. I cant wait till the new one opens in my neck of the woods! read more

Planet Fitness - Front - Gyms Near Me - Reno, Nevada

So this place is ran by people that have absolutely no idea what they're doing except Sasha. They have a slogan of we don't judge, but speaking out of the other side of their face they have a offensive sign judging those of us who are further along in our fitness goals. I spoke to the guy who runs the place, it was talking to a wall. If your looking for a good place to workout and train this ain't it. The tanning and aqua machines are cool but that about all I can say good about this place. I'd rather pay more with my new gym and be able to train properly. read more

Horrible gym. Machines and hydro tables are always broken. The locker room is gross. The monthly fee does not come out at the same time every month. You also HAVE to cancel in person. I canceled my my membership and was told that the manager would have no problem reversing one month of charges, since I canceled on my date and hadn't used it in months. I called back and the manager was extremely rude. She told me they don't and can't do that. She then gave me a number for Planet Fitness who tells me my problem can only be handled by the individual location. Lies, crooks, and busted equipment. read more

Great gym, but the staff isn't the friendliest. The Planet Fitness in Sparks is my main gym, but today I went with my boyfriend to the one on Northtowne to check it out. This place is huge with tons of equipment. And I love how the spa area (tanning & massage beds/ chairs) are behind glass doors. The gym by itself is great. However, the staff today was not very welcoming. That's one of the things I look forward to the most is the front desk staff because they're the first interaction I have when I walk into the gym. Not sure I'll be visiting again. read more

Devin gave us a tour of the gym, and he is THE BEST!! Friendly, helpful, fun to talk with, gave us great tips for getting the most out of Planet Fitness. After comparing facilities and prices around Reno, we joined Planet Fitness. The price is amazing, great cardio equipment, good weightlifting options, and fun extras like a boot camp/station type set up. Not sure what the specific name is, but my husband and I did the 30-minute HIIT/station training. It was really fun and challenging. Then, after our workout, we enjoyed the most amazing, unique feature I've ever seen in a gym - and I've been going to the gym since 1990. Planet Fitness has a hydro-massage machine that was incredible. Austin was really helpful, and we had the best post-workout massage. We love this gym! read more

What a fun gym! I love the purple and yellow colors, they're inviting and lend to the idea working out is fun! The gym is large with plenty of cardio equipment. There are a select few weight machines and a few sets of free weights. There are no body weight machines nor squat racks, but they do have Smith machines. This is definitely a beginner friendly gym and the prices reflect such. There are only two total in town. Overall, I definitely would recommend this gym for beginners, or for the experienced if you need a quick fix! read more

I'm just traveling through but it looks brand new the place is super clean and the black card area is one of the nicest I've seen you can tell the massage chairs are practically brand new. The locker room is nice with a big changing area by each shower stall. The only thing that would make the locker room nicer is soap in the showers and mirrors in the changing room. But the gym is one of the nicest PF I've been to nationwide read more

Been going here couple months now, and I like the gym and staff!. Clean easy and priced right. Thanks PF! :)

I left Fitness Connection for Planet Fitness and my only regret is that PF doesn't have free weight bench press bars. But I do love this gym, it's pretty easy to use the machines since there is plenty of them. The staff has always been friendly to me and my daughter. Will continue to use this gym for as long as I'm in the neighbors. read more

Why does this place not get in touch with you when your payment doesn't go through or when you switch banks? Why do they wait so long? Every other place I deal with and all my bills let me know ASAP when the payment doesn't do through! Am I missing something? read more

So I tried to go back to the gym since they sent out a clarification email explaining that mask are only required while moving about the gym, but NOT while working out. So I put my mask on, scanned in, walked to a smith machine with no one on either machine next to me, took my mask off and started working out. Within 8min. An employee came up to me and told me I had to have a mask on. I told him about the new email, but he still wanted to argue with me and asked that I still ware a mask while working out. Eventually he gave up and left me alone. But I then decided to cancel my membership. They can't even follow there own policies. Oh yeah, and there were 4 employees just hanging around the front desk, NOT, cleaning equipment like they are supposed to. And to anyone that says, yes, everyone should ware a mask at all times, even while working out when no one is within 20feet of that person....if you are that scared of Covid, you should just stay home and hide in a closet. Thanks for the feedback. And I fully understand your mask policy, and I was following it. How about instead of so quickly responding to my review, You should explain your policy to your 19year old kids who work there instead. This is referring to the gym on N. McCarran, reno, nv. . read more