David Colon is the best individual at Planet Fitness on Barrington Rd he always exhibits exemplary Customer Service and attentive to the guests needs. He is the best at this club and the best in class from any other PF clubs I have visited. read more

Why am I paying for black card membership but have no hot water. Maybe the county or health dept should be made aware. There's not even people taking showers. Also why is the girl on Sunday night never at the counter. People lining up and no worker. Not the first time either. No other location has these problems. read more

I have been coming in regularly for about 2 years now and I have no interest in changing gyms. The rates for basic and premium memberships are very fair and the 24/7 schedule has never let me down. The whole crew does a great job with keeping the gym clean, and the night-team (Eric, Vince, & Jaylen) are always welcoming and friendly. The only nitpicks I have is that some people on the day-team are not as welcoming and it can get crowded easily in the early hours. This is hands down my favorite gym though, with its judgement free environment. read more

If you're looking for a gym where you can shower after you're done, this is NOT the place for you. The hot water is hit or miss. So much so that people are vandalizing the bathroom to get a point across. I don't condone it, but I understand it. And I can't wait for their "oh no that's not right" reply because management KNOWS this is a longtime problem. Also, the handicap shower head falls off the wall if you look at it and I have never seen the showers cleaned. I'm sure they do at some point during the week, but when the same fuzz is in the same place for days? The two star is because it's 24/7. read more

Planet Fitness - Gyms Near Me - Schaumburg, Illinois

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Desmond african american employee with dreadlocs at the front desk extremely disrespectful and dosent have manners, wouldnt help me log into my account, kept rolling his eyes when i would ask if he could help me change the email on my account. Hes on facetime talking to people when you ask for help and acts like a kid dosent know how to deal with Human beings read more

As someone who has gone to the same gym for over 15 years I was very skeptical to switch over to PF... I AM VERY GLAD I DID!! This location is very clean and spacious. Staff members are constantly cleaning and for the most part patrons are also doing their part and cleaning equipment after using it. Aside from gym equipment, this location also has massage chairs, lockers rooms (you will need to bring your own lock) and some beverages, merch and snacks for purchase. The reason I gave this 4 stars and not 5 is due to not being able to pay in full with a credit card. I saw they have an options for the basic plan to pay in full however I opted for the black card plan. I personally hate reoccurring payments and always pay with a credit card so this was a let down for me. I hope they consider this option soon. I did not take photos as I want to be respectful of everyones privacy while working out. I guess you'll just have to check it out for yourself! read more

Don't go here. Aftet going here for about 3 years I am having car issues and cant use the mebership. Tried calling and they refuse to let you cancel over phone. Terrible cusotmer service read more

Nice gym, open 24 hours, clean, good atmosphere. It would be perfect, but the cardio equipment is a little old and shuts off during use.

Completely disappointed with one of the staff members behind the counter. I have been coming to this gym for over 10 years and have NEVER dealt with the unprofessional behavior and $&@tty attitude as I did tonight. I simply walk in asking to tan in the stand up machine. I have not used the new system so I ask which one do I pick? She comes back with a belittling and condescending attitude.... Well it's as simple as booth you stand up and bed you lay down. Do you understand now?" seriously!?!? The crappy tone went down from there. Really disappointed if this is the type of people you are going to hire in this " judgement free" gym. read more

Very clean, very polite and accommodating staff, great place to work out and relax, very pleasant and friendly environment

I come here all the time and I love how clean and organized everything is. I typically just mind my business here, and don't pay attention to much around me, but I always get a sense of ease walking in and cleanliness. read more

This planets fitness needs better customer service. The only kind enough person there today out of the five employees was the brand new employee. Unfortunately I will not be getting a membership after this experience. VASA makes you feel welcomed and not stupid unlike this location. read more

I have been working out here for about a year now and I really like it. It is always clean and the staff are very friendly. I go late at night and the two men that have the night shift seem to really like their job. read more

I love late night workouts but there's staff that me personally I find weird I don't know if it coincidentally happens we end up in the same place or he just following me today I was in the massage bed with my eyes closed relaxing perhaps u can say I felt a weird sensation of someone looking at me so when my session was done it was the same staff guy the bed next to me mind u there's other beds read more

one of the cleanest gyms i've been to definitely recommend, locker room is really nice and gym overall is underrated

I love this location! The staff is so friendly and they keep it very clean. It's so big so you don't feel like you're shoulder to shoulder to people. There's plenty of machines and I've never gone where I can't use a machine I want. The locker room is big and has plenty of lockers. This place makes me excited to go workout! And you can't beat their price. read more

Shout-out to manager Sam, she made the sign-up process so easy. She was friendly and welcoming from the start and I could tell she has created a warm rapport with many of the members. Thanks! read more

I'm an avid gym goer and have seen many-o-gyms. Due to a shoulder injury I had not worked out in some time. Saw that PF would be opening soon , so I figured I'd join and see what they are all about. Being a brand new location was pretty cool to be honest. Big, clean, bright and shiny! So I train with my wife and or son, and that's going rather well ( I've been known to push a little hard). After the first COVID shut down they re-opened and introduced a new trainer who we refer to as BIG NICK in my house. Lol. So I've lifted on and off for 30 years, and thought I've learned it all. Ummmmm, no, not so much. I signed up to take a few sessions with a trainer and see how that works out. I've been training with BIG Nick for about 2 months now. This guy is THE REAL DEAL. I truly knew only about 30% of what I was doing. BIG Nick is very knowledgeable to say the least. He'll introduce new movements and explain in detail why/how it works. I can't say enough how good he is. My body is changing and I'm learning every day how to be better. This location is awesome. The staff is TOP NOTCH. Always a Hello and a goodbye. Always cleaning and keeping in all new and pretty. Ivan apparently runs a tight ship. Nicest guy in the world. Always asks how I feel and shows a genuine interest in people's responses. PF you have a perfect location in SCHAUMBURG! read more

Wonderful customer service! They take cleanliness very seriously. Tanning bed plus hydro massage for 23 monthly! The machines are very clean also you get to have your own disinfectant spray that is giving to you as soon as you enter the gym. The stuff is always cleaning and making sure everything is safe. I just moved from Cali, and I love this gym. read more

You need to be on top more with the website . Gym says open on your website yet was waiting outside for over 30min. Tried to call no one answered but I seen someone walking around in there . Don't know i don't wanna seem like the bad guy but its the simple things people.. read more

I came into the club on the last day of a special they offered, October 11. The employee behind the desk told me the special was actually through the end of the month now. I had a busy day planned, and I hadn't planned on working out at the time anyway, so I told her I'd be back in a few days to enroll. When I returned on October 15, a different employee told me the special was only through October 11. The difference would mean I'd have to pay an additional $48. I explained that the first employee told me the special was running through the end of the month. She told me to come back in 45 minutes when the manager was there. I did that. The manager, Ivan, told me he spoke with the first employee who admitted that she was "confused" (his exact word) and did in fact give me the wrong information. But he wouldn't stand by the employee's misinformation. Ivan said they run specials "all the time." But I am without a gym right NOW, and I'd like to work out now, not in a few months. After much ado, he finally agreed to speak with the distract manager regarding my situation. But not until tomorrow! The club is convenient to my needs. So if I liked the club, I would continue to join year after year, which potentially means a lot of revenue for Planet Fitness. However, it's obvious to me that they don't care about their commitment to their clientele. Any sound company stands by their word. I wonder about Planet Fitness. If they had honored the original offer, Planet Fitness would lose nothing and would have gained a customer for life. Instead I will renew my membership at the local rec center which is only slightly less convenient at 1/2 the price. I would have rated PF as no stars, but that wasn't an option. read more

The staff is doing a great job during this pandemic with keeping the gym clean as clean as possible and executing the cdc recommendations for masks. The staff is super friendly and welcoming to the gym. There are some gym goers that do not wipe the machines and I have seen some complaints about this on the web, but guess what? Its also asked of PF members to clean the machines before and after from ALL members of the gym. So don't complain the gym machines aren't clean enough because it's also YOUR responsibility to wipe machines down. I go to the gym at all different hours and days & always see the employees vacuuming and doing their best to keep the gym in order. Thanks Planet Fitness! read more

This has been my regular location for about 9 months now and it has been my favorite so far! It's big and has enough machines to always get a good workout in, plus the staff is not super strict about attire like other gyms, they let you do your own thing as long as you're being respectful! read more

I'm truly happy at this brand-new Planet-Fitness.It has the scent of a brand-new car upon entering, and it's kept so clean. If you've been a member of other Planet-Fitness locations, then you're already familiar with the environment and philosophy. To me, the brand-new atmosphere is impressive. The staff is great, and very helpful and positive, based on my own contact with them. The water-fountains have an extra-spout specifically for refilling water-bottles, which is great. They do sell Gatorade-Zero in addition to regular Gatorade, which I'm happy about, since my previous Planet-Fitness only sold the regular, and I hate drinking sugar.Finally, I just recently transitioned to Schaumburg, and the opening of this new Planet-Fitness is great timing.I'd highly recommend it to anyone interested in becoming a member. read more

DO NOT SIGN UP HERE, AWFUL CUSTOMER SERVICE. If there is any issues the staff will just give you the run around. I spoke with the manager Ivan who refused to issue a refund after I received a confirmation notice of my account being cancelled the month before and still getting charged. All they care about is your money. read more

Love the new location in Schaumburg! So close to where i live and its so nice on the inside! Its super clean and all the employees are always friendly. Love the massage chairs and the tanning beds! The only thing missing is a mirror in the tanning bed rooms! read more

The Planet Fitness Manager at 160 S. Barrington Road, Schaumburg location is horrible. He is completely condescending and very dismissive when reporting concerns to him. Twice now I have approached him and received the same poor treatment. Initially contacted him (pre-pandemic) because of a personal trainer who would schedule times to work with me and then turn out to be a no call no show. Second time talked to him about cancelling my membership due to pandemic concerns and getting a refund. He could not possibly have handled both encounters more poorly and unprofessionally, talking to me as if I am a child (condescending) and being very dismissive. When I told him, I was leaving since I was not getting any help he yelled out have a "good night" in a very snarky/mocking manner. Did not bother to assist me in the way one would expect. Horrible experience all around, first experience with Planet Fitness and plan on making it the last. Made an extremely poor impression of the whole enterprise. read more