I've been a member at this location, and while the facility itself is fine, my recent experience with their customer service was enough for me to cancel my membership altogether. Planet Fitness sent me an NPS survey asking for honest feedback. I gave them a low score and explained why: it's hard to recommend a fitness club when the staff doesn't reflect the health-oriented mission of the brand. They asked for feedback, and I answered the question. A few days later, I received a phone call from the Sylvania location telling me that my comments were "inappropriate" because Planet Fitness is a "Judgement Free Zone." The irony is hard to miss. The company solicited my opinion, then scolded me for giving it. Meanwhile, the brand itself openly labels certain behaviors as "lunk" behavior--so the judgment evidently only flows one direction. Instead of having a professional conversation about my concerns, they reprimanded me. At that point, I asked them to cancel my membership, which they did immediately and without any real interest in understanding why. If a business isn't prepared to hear honest feedback, it shouldn't ask for it. This experience showed me that the "Judgement Free Zone" motto is applied selectively and inconsistently. Unfortunately, that ended my time as a member. read more

Over a year now where they keep charging me and my daughter. I attempted to go to the gym a couple of times litterly right around the corner. But they wanted me to bring a state id in. So I brought in my veterans id. They didn't expect that reading the back they should have. Regardless they were rude and if anything I really don't care for in this. It shows the quality of service and placing demands on me, Not request. 10 months now and I canceled my membership there as seen not working. Maybe they don't care to report why I canceled or maybe its just they don't care. This is ridiculously and but the pay check from their neglecte to hire competent individuals is not my problem. Places that intentionally do things like this should have to pay 5x the amount that they have stolen. read more

Very clean in the gym area. Friendly staff. Rarely ever see any equipment nonfunctional. The men's bathroom is always clean, but the men's locker area.... let's just say the clients have poor aim in hitting the waste can. Overall, a great place to go. read more

I came here on my dad's membership. Despite being a Planet Fitness shareholder, I'd never been in a location -- until now. It was a pretty solid gym. Tons of equipment. Clean bathrooms. Plenty of stations to get sanitizer and towels to wipe down equipment. 24-hour access. And cheap membership. I wish there were one near where I live. I'll just mention two negatives. First, there aren't any unassisted squat racks or bench presses. Second, the machines aren't the best quality; they feel lightweight and cheap, and don't run very smoothly. Having said that, they're still plenty functional, especially for the everyday gym goer. read more

Everytime we visit home we come here to Planet Fitness. Friendly staff, easy sign up. Love all the amenities such as massage chairs. The best part is the variety of workout equipment. Plenty of cardio including elliptical and stairs. Plus all the free weights and machines and best yet the ab workout areas. I never have an issue finding a machine and everyone here is respectful of sharing their space. Plus there's a salon named Attitudes next door and a nail salon too. read more

I am very upset before the whole covid thing I froze my account and I got double charged and some excuse of a pro-rated thing. Well I thought I made it clear my account needed to be frozen for a while so I was charged over 40 bucks June 17 and over 45 bucks for July mind you I am the only person one the account and I was told by an employee last night she sees the double charge and to contact a manager today and this guy gave me the run around about additional fees. That is just horrible business for me. I cancelled my membership! Bs read more

Here is the long and short (read below for full detail) They tried a bait and switch, got caught, and attempted to violate the terms of the contract by charging me illegally. They did it to others as well. If you are even remotely serious about fitness or your personal finances, you should NEVER even consider using this gym. Consider the following facts about my experience today: 1. Staff is totally incompetent and unwilling to satisfy the rights and needs of a respectful customer. I walk in to find the gentleman behind the counter failing to perform simple menial tasks such as check ins and account information retrieval. Rather than working quickly and effectively, he ran around the desk area performing 1/4 of a task at a time, meanwhile aggravating everyone who waited on him 2. No resemblance of a tour and / or explanation of club rules was given. I was interested in the club due to location and price. The man behind the counter said scarcely more than "Which plan do you want?". I proceed to sign up for the highest membership rate because it seemed like a decent club. After I signed and walk over to begin my workout, I realize that I was the victim of a bait and switch. --Dumbbells only go up to 60lbs --The club has a strict policy about making sounds. During my brief 4 minutes of working out, I set down 2 rubber coated 35lb dumbbells onto a soft rubber floor. Quickly the man came over to inform me that I had my official warning. The next warning would warrant using the purple siren, and the warning after that would result in termination without a refund. Either one of these things would have completely prevented me from joining this gym. NEITHER were explained or written explicitly in the contract. 3. The staff tried to ignore the plain english of the contract which stated I had 3 business days to cancel my contract. After realizing what I had gotten myself into, I immediately tried to cancel my membership. I was told that it was fine and that everything would be credited back. Then I asked for a receipt for the reversal of the starting membership charge to my credit card. He proceeded to COMPLETELY DEFY the contract and his verbal commitment by telling me that the $20 enrollment fee would be used to cover my fee for using the gym as a guest without a contract. Yes, he really did that. After insisting multiple times that I speak with the manager , and after I asked for that manager's boss's name, and after I read the verbiage on the contract to the manager, and after telling him my next steps that I would take in small claims court, the first manager finally agrees to a credit, for which I obtained a receipt. 4. The Better Business Bureau has an open claim with someone who was being erroneously charged after cancelling their membership (http://www.bbb.org/toledo/business-reviews/fitness-centers/planet-fitness-toledo-in-toledo-oh-90103252/complaints#breakdown). After multiple back and forths, you finally see that the BBB associate who monitored the case completely gave up and dictated that the case was out of their discretion. Meanwhile today a girl who approached the desk at the same time I went through my ordeal was politely given the run-around for 30 minutes about how the club had no record of her ending her account in writing, and that they could not refund her. People don't make this stuff up. The poor fellow who filed a complaint with the BBB is getting screwed over just like the poor girl at the counter today who had her bank account overdrawn because of terrible business practice. Planet Fitness is doing whatever they can to swindle money from their customers. If you like inadequate equipment managed by incompetent staff who wants to steal your money, then by all means sign up for this gym. read more

Great set of modern equipment that all feels new and well maintained. Super clean facility and never too busy. Friendly staff, and very affordable. All around no-brained 5-star gym!!! read more

I got kicked out by a male Bc my shorts were apparently too short when they were not. They were just like every other girls shorts there, they were the same as my cousins that I was working out with. Thanks planet fitness. read more

My wife worked out and tanned here before we got married and she was able to join my jcc membership. The gym isn't bad, but they have no bench press stations. Lots of cardio equipment, so that's good. However, when her membership expired she was charged an insane amount, $160, as a "non-commitment commitment" charge. I called on the phone and they said since we cancelled over the phone and not in person the membership continued? That makes no sense, and what the hell is a non-commitment commitment charge? What a trash company. Definitely will never be a part of planet fitness again. read more

I haven't been to this location in awhile. So, I visited this location today. Staff were friendly, as usual!

First time there (6/6) and not impressed at all. I had an appt with one of the staff to go over a fitness program for myself and the staff person had quit the day before. No problem....but they could have called to notify me and let me know. Second time there (6/7) , I wanted to tan and the system was down; and would be for some time. The staff needs better training and a little more enthusiasm. The girl that helped me was ok but seemed like she would rather be somewhere else. The rest of the staff looked about the same. (experienced that at the Glendale location as well.) I will give it a 3rd try due to its location to and from my home. read more

Now this is a gym! Excellent staff, nice new equipment and super clean. This is the total opposite of the old Bally's on Airport highway, which is so outdated, filthy and staff with an indifferent attitude. The cost is either $10/mo or $20/mo (if you want to be able to go to any Planet Fitness and includes use of tanning beds and massage chairs). Highly recommended. read more

Sorry folks but this is NOT a gym. They claim to be "Judgement Free" but the only folks they judge is the serious trainee. Exert too much effort or set a weight down too heavy and an alarm goes off. Pizza buffets monthly. If you're looking for a gym that gets results look elsewhere. If you're looking for a gym with free pizza, tons of TV's and very few calories being burnt you're in the right place. read more

Planet fitness is a good gym for people who aren't too into bodybuilding. There is a certain expectation that people at the gym don't slam their weights, look a certain way (tiny tank tops) etc. which caters more to your casual gym goer than any serious trainees. But for your average just trying to stay on shape guy (like me), this place works. read more

Tried to charge $20.00 for a single day guest pass! And the manager was obnoxious about it to. Pretty frustrating when I'm trying to enjoy the gym with my family for the day. Go to the JCC instead, it's much cheaper, better, and more family friendly! read more

Never ever go here ever! this place is absolutely horrible. Without a doubt the worst customer service I have ever encountered...membership cancellations are obviously must be where they make their money, because they make it impossible to cancel. For MONTHS I was being charged after cancelling - I was told they had no record of me coming in to do it (translation - they lost my paperwork and decided to blame it on me), this was my fault, and there was no hope of getting my money back. All with an attitude from the managers - this isn't even a nice gym. Guess you get what you pay for...DO NOT join this gym. read more

I used to really enjoy going to Planet Fitness, it was always clean and the staff was friendly. Towards the beginning of Covid I cancelled my membership, I would say somewhere around the first couple days of April. I don't check my bank statements regularly so I didn't realize I have been being charged this entire time for a membership until today when I noticed a pending charge. I called, they claim they have no notes about cancelling the account and that they would cancel it but refuse to refund any of the money, not even the pending charge for today. I am highly disappointed. I planned to renew my membership once things settled down (I have a step child with an immune deficiency disorder, therefor I am limited to what I can do at this time and limit my exposure to a bare minimum which means the things I enjoy to do have been cut back tremendously). I will not be renewing my membership and will be finding a new place when the time comes. I will be encouraging all of my friends that use this business to do the same. The company does not care about the customers at all and is very unsympathetic to the severity of this virus when it comes to people with underlying conditions. I wasn't requesting all of my money back, I was simply requesting half or even some of it back. I truly hope that management reviews this and makes some changes for the sake of their company or if they want their customers to come back after this virus is under control. I deeply regret ever being a part of this gym and supporting such a selfish company. read more

Won't work with the individual needs of their customers. Has no foam rollers, no bosu, and when asked to get them was told "no". One size fits all everywhere in the country....can't get something in one Planet Fitness unless they all get it. Crazy!! My physical therapy for injuries requires me to use a foam roller, and they refused to let me use one. Don't care about their customers at all...just care about the "rules" and their pocket books. Wouldn't let me bring in my own foam roller because they were scared they would be liable and I would sue if I was injured using it in their Planet Fitness. Awful!! read more

I have worked out here for over 2 years and felt I had established some repor with the facility. There usually wasn't anything wrong with the equipment other than there wasn't enough or the equipment I wanted but that wasn't a problem because I didn't pay for a gym that could offer that. A few days ago my brother who is a part of the Navy finally had the chance to fly home in order to spend a few days with me and my family for the holiday. He needs to keep in shape and obviously doesn't have or need a gym pass for this area. Since I am a planet fitness member, I thought I might be able to bring him along for a workout or two while he was here. We went in and explained our situation and all they could offer him was a $20 pass that would go towards a membership that he obviously didn't need. Out of utter shock that they couldn't let my brother workout, I tried to explain the situation again that it would do him no good to pay $20 for a 1-2 day pass. Again, denied and was told they could not offer him any other option. I was disgusted with the disrespect they treated us with and especially someone who is protecting them and their rights by serving this country through the Navy. I will not ever recommend planet fitness to anyone solely due to how much they absolutely did not care about my specific situation, could not accommodate, and the disrespect they treated us with by not apologizing or offering anything that would suit our situation. read more

Went in to get a membership to supplement for shift changing at work. I walked in and they sized me up immediately. I asked to be shown around. The girl said that I could sign up but they recommend I go elsewhere because of my size. I had nothing but honorable intentions. We go around, she gave less than half effort and motivation during the tour. She recommended several different gyms for a guy my size. I asked if I could work out for the day to see if I like it and she said she didn't think so. A year goes by and my friend wanted me to go out to the other planet fitness and give him training because he said the staff was not friendly. I went out and I stood there until my friend arrived and the guy behind the counter acted like a tough guy and said I had to sign in before I could go anywhere. I didn't say anything and signed in. He gave me a sarcastic thanks. I ignored him again. I was training my friend and the trainers began to get mad and start moving around me. Sir we're gonna have to ask you to leave. I asked for what, and he said that there is no gymtimidation allowed. Up to this point I had been nice but I took my mouth filter off and put it in my pocket and let him have it. "Look cupcake the only reason I showed up to this dump was to train my friend because you people fail as fitness instructors. You're unapproachable and disrespectful to everyone. How you stay open is beyond me. You're a bunch of fake tough guys who collect a check and make fitness look bad." As me and my friend left they told us not to come back. Don't worry we won't, and neither will the rest of my military unit or any of the surrounding units in the local area. read more