After being an active member for 2 years at planet fitness in Warren Rhode Island, I am remorsefully ending my membership. Since I was enrolled as a "Black Card", I am able to bring a guest with me. I went outside and into my car to go get myself a coffee down the road and came right back. When I arrived back to the gym, I went up to my husband and he looked very distraught. He began to tell me that when I left the building, the manager, named "Riley" approached him being very hostile and verbally aggressive towards him. She was telling him that he can't be in the building anymore. Since she addressed him in this manner, my husband was very confused and didn't understand. Instead of her explaining that the member who owns the "black card" needs to be present at all times, she began to be extremely disrespectful and went ahead to making racial comments to him. At this point in time, she is embarrassing him and making a scene. I'm trying to understand all of this when she approaches us in the same manner, but is now threatening to call the cops and stating that my Husband is never allowed back there. After a few times of trying to get a reason from her as to why this was happening, she said it was because I had jeans on and that jeans are against the dress code. Before I could even inform her that I have not changed into my gym clothes yet, she becomes more disrespectful and continues with racial slurs. Aside from the fact that she never mentioned anything about my jeans before hand, she was VERY unprofessional and extremely disrespectful to paying members. At this point, we are embarrassed and truly disappointed so we left. A while after, we called the location requesting to cancel my account & file a report against this manager. I informed Riley that she is going to lose me as a valuable paying member and she still did not care what so ever. As I am still talking, she hangs the phone up on me, refusing to listen to us. This is why I WILL never go here again, and I will make sure that others know about the inconsiderate environment that this location is. read more