Always excellent customer and auto service. I highly recommend 5 Star Chevrolet in Carrollton Tx for vehicle purchases or service.

We bought a used car from them and they sold us with the promise of a 3 month warranty and said that they would take care of anything that comes up wrong with the vehicle. But after we had an inspection done on the vehicle, apparently there was no warranty and they did nothing to help us. Stay far away from this dealership. They talk a great game but don't follow through on their promises. read more

Brian always takes great care of me, so I want to be clear that I have absolutely no issues with the service I receive from him. Unfortunately, I was disappointed with how another concern was handled during my visit. When I got into my car to leave, there was a very noticeable gasoline/exhaust smell coming through the air vents. I immediately brought it to the attention of one of the employees sitting at the desks near the entrance. He came outside, got into the car, and confirmed that he could smell it as well. However, despite acknowledging the odor, he did not offer to have someone inspect the vehicle or determine where the smell was coming from. I explained that I am very sensitive to strong odors, and his solution was to spray a deodorizer inside the car. Unfortunately, that only added another strong scent and did nothing to address the actual problem. I became nauseous driving home because of the fumes coming through the vents. My biggest frustration is that this could have potentially been addressed while I was already there. Whether it is something as simple as a filter needing to be changed or an issue that requires further inspection, someone should have at least checked it--especially after an employee confirmed the smell himself. Now I have to schedule yet another appointment and return AGAIN, after already having to come back a second time following my visit a week ago. That is a huge inconvenience. With the current heat, driving without air conditioning isn't a realistic option, but running the A/C or vents with that smell coming through is unbearable. I appreciate the excellent care Brian consistently provides, but I'm extremely disappointed that a legitimate concern about my vehicle was acknowledged and then essentially dismissed when it could have been investigated while I was already there. read more

Excellent experience. We shopped for used cars at multiple dealerships and 5 Star Chevrolet is the only one that excelled in customer service, communication, time management with quick purchasing processes. The vehicle was very clean inside and out, we test drove, discussed previous maintenance records and inspections and purchased the vehicle within 60 minutes. Jacob Blau was our sales rep and he was top notch. Very easy to work with and answered all of our questions. read more

Sam Pack's 5 Star Chevrolet - 5 star Chevy used Cadillac XT4 - Auto Repair Near Me - Carrollton, Texas

If you are looking for a Ev, Jacob Blau is the Ev specialist! He is very knowledgeable. I highly recommend working with him.

I was needing assustance with options for preowned vehicle and Jacob B. was extremely helpful. i highly recommend Jacob when shopping for your next vehicle. read more

We purchased a preowned car today. Joe was helpful on the phone setting up our appointment, meeting with us one hour earlier than planned and preparing the car for our visit. Gary was excellent when the time came to pay for the car. Both men honored the price mentioned on the online add and did not try to force us into additional costs. Joe and Gary made our car buying experience enjoyable with their honesty, character and unique coffee cups. read more

jacob blau sold me an amazing truck at such a good price! He is very knowledgeable about all the vehicles they have as well.

False advertisement!!!! Description says price includes dealer added accessories but when proposal is sent to me they add the add ons to the advertised price. read more

Salesman named Lloyd refused to sell to me at the discounted price listed online because I would not finance. Also insulted me with a trade-in offer of $1000 on my 2008 Dodge Dakota quad cab with only 54,000 miles on it. I've purchased over 20 cars in my lifetime and I was just kinda shocked at this dealership. They also force you to buy dealer ads which include a "ceramic" coating that is guaranteed to last 1 year at a cost of $899. It's a spray-on that is more of a wax job. read more

The only reason this review isn't getting one star is because both the sales people that called me were actually very responsive and easy to deal with. However, when I'm ready to purchase and you low ball me by 10K on my trade this is a kind of review you get. The sales manager tried to tell me what my truck with the same miles was selling four in the region, yet I had it pulled up in front of me on the computer and this was a lie. This dealership also charges the typical $1500 add-on for crap that no one wants or needs. I was able to get exactly what I asked for my trade, which was 10K more at another dealership with a larger discount on the new truck that I purchased as well and only a $75 document fee and zero add-ons or warranties forced on me. I guess some dealers still haven't learned tha this isn't covid anymore and people aren't going to fall for this crap read more

I scheduled an appointment under my father's name since his truck is giving a brake assist service light warning. I was told it would take 3-5 days just to diagnose the service light and they have no loaner vehicles for the next 3 months. My father believes and I agree that he should no longer purchase his fleet vehicles from any of sam pack dealership anymore. How is my father suppose to get around without a vehicle while it's being worked on. He needs his Chevy Truck for day to day operations of his company. read more

Jacob is the guy to go to , he is genuine and made the whole process very simple and fast. Customer service was great also.

I would say of you live out of town or do online shopping stay away, but a google search will tell you they do this quite often. I contacted ERICK PEREZ (SALESMAN) and mad a deal on a used f150. I was approved and excited to travel 4 hours to Carrollton however halfway there Erick calls telling me his manager sold the vehicle out from under me to a guy from Missouri. I can't explain how unprofessional and humiliating this was. Anyway, this place and its employees are absolute garbage. read more

Dealer is good on inventory and gives the fair price when buying a new car, hopefully construction on 35 finishes so next time arriving becomes easier read more

If you get you're car serviced here what ever you do, don't talk to Dago. He was nice enough to ask if I needed any help. Then he redirected me to the person next to him.. Why are you with the CSR people ? I don't get this kinda attitude at Goodyear read more

Sam Pack's 5 Star Chevrolet - Auto Repair Near Me - Carrollton, Texas

I bought my 2021 Chevy Corvette from Five Star Chevrolet. My sales person, sales manager and the GM of the store, were AMAZING. This is my family's 11th car purchased from Five Star Chevrolet. There is a reason we keep coming back for both sales and service. I live in Argyle, worth the drive. Big city business with a small town feel. See you next time. I know you will be there for me. Thanks for "Taking Care of Business" read more

Sam Pack's 5 Star Chevrolet - 21 HTC 3LT Z51/mag ride. - Auto Repair Near Me - Carrollton, Texas

I would recommend shopping elsewhere for a vehicle if your looking for something or value and reliable. The markup on their used cars is ridiculous. They sold me a lemon and then told me to voluntarily repossess the car. So fuck up my credit and still owe on a car with a bad engine. They knew the engine was bad, I spoke to Manny in the service department who said it's a known issue, known to who?! I wouldn't have bought the car. I could go on with how terrible their customer service is and their lack of empathy. Literally said because i drove 8 hours to visit my family at Christmas is the reason why the engine went out?!? Uhmm what! A car is meant to be driven and I did all necessary maintenance at the correct time. Save yourself the hassle and shop elsewhere read more

The damage they did to my 2017 Z06 corvette for fixing a recall on my dash. If you add in another $500 for my deductible that was the total amount of damage that the general manager Arron said was "normal service damage to a car that comes into our shop". Are you kidding me!?!?! Well my insurance company doesn't play games and went after this goof ball dealership and held them 100% responsible for the damages. I will never say anything good about this place or recommend my worst enemy to this place. Crazy to think $2487.45 is acceptable damage to do to ones car when in for service. This place is what you read in horrible dealerships and what they do to clients. read more

Sam Pack's 5 Star Chevrolet - The check -$500 for the deductible for their damages. - Auto Repair Near Me - Carrollton, Texas

UPDATE TO MY PREVIOUS POST - the service manager reached out, apologized for my experience and offered to make my next visit a much better experience. Stay tuned. read more

1 Star for the parts guy, he was cool, another star for the sales kid, he was cool too. Got a 2009 Tahoe, was unable to go in on a Monday to test drive the car or see it or talk about it, so they delivered the car, sounds pretty awesome. Took it to my mechanic to give it a look over, because I noticed a couple things on it. Turn out the rear brakes are almost gone, needs a new motor mount, suspension is on its way out, needs to sway bar end links, they were held together by a bolt and a rod, not the way they are suppose to be held together, radiator hoses are leaking, and the passenger side door lock, doesn't always want to unlock. When I told them everything that was wrong with it, their response was "it passed inspeNeedless to say, I don't think I'll be recommending them to anyone, anytime soon. Talked to the customer relations rep, he explained to me that, on the used side, they basically do the minimum to get the car road ready, which in my case, meant replacing only the front brakes, but not the rear, or the $13 sway bar links, or at least telling me about the motor mount that was bad, because when my mechanic pointed it out to me, it was pretty noticeable it was gone. I've seen more honest and upfront adds on Craigslist, at least they tell you what mess you're about to step into, I just expected more from a named dealer. read more

Thank you Karen M for reaching back out to us. If your sales manager told you he offered anything other than to fill our tank with gas he lied to you like Regina lied to me over the phone which is another reason not to patronage your dealership. Everyone seems to lie . I hope everyone reads this and realizes this is not a dealership to be trusted. I asked him to his face if there is anything else he can do because we did drive 1hr. out of our way and he responded no. So this makes him and Regina liars. Must be a standard at your dealership. read more

I call this place pretty often due to the fact that I live down the road from it, thinking it would be easier to order parts for my personal vehicle I had one person answer and I was put on hold after. I've been waiting 20 minutes just to ask if they have a part in stock in that time I could have gone to the Buick dealer around president George bush or I could have gone to friendly Chevrolet. read more

Sam Pack's 5 Star Chevrolet - Auto Repair Near Me - Carrollton, Texas

Well this is my 2nd visit to the service department, I must say Amanda helped me, she was awesome! She greeted me promptly upon arrival, and was very professional and kept me updated from beginning to end. The service tech sent me a video of the 27 point inspection explaining it all. It was a great visit! They washed my truck, making it look brand new! I appreciate the team! I also want to thanks Chris, the service manager, for having the right people in place to make our experience a great one! read more

Israel in the internet department went above and beyond for me. Returned my rental, followed up, held the keys while I drove up from Houston. He gets 8 stars Finance gets 2. Took such a long long time at least an hour to get in there, I almost left. I came in pre approved with what I wanted to use but they still did credit checks with other banks hitting my credit score, I felt pressured to go with a bank I didn't want to go with and wasn't told it would be a different bank until the form was sign. Really shady. read more

The worst place you could possibly get a car from. I've been trying to get my window replaced with the EXPENSIVE warranties I got. It's been 3 weeks and still no response. I've spoken to Rosa multiple times and every time she says she is going to speak to Corbin(her manager I guess) and no one has reached out to me. Terrible, sad service. read more

I STRONGLY SUGGEST YOU NOT BRING YOUR VEHICLE HERE TO GET SERVICED. I have a recall on my Chevy Cruze for the PCV. It had the check engine light on. I went to AutoZone and had them hook it to the machine to prove it was the same code for the recall and it was. So on Monday, 9/14/2020 I had my appointment to get my car diagnosed. They gave no paperwork... only had a verbal agreement stating if the PCV was not the cause then I agreed to pay $100. Rosa (lady with car loaners) was very friendly and helpful. I was placed in loaner car until they could tell me what was wrong with my car. I got a call from Ryan Knowles, which is the guy I had set up my appointment with and gave all the proper documentation to. He stated that the PCV was not what is wrong, the hose was broken on top of the car. Then, he turned around and told me it was $539 to fix it. I told him the PCV is the cause and it was covered. I had the documents to prove it. He said that the PCV is also bad and I also need to replace the tensioner as well as new wipers and a fuel injection cleaning. Well, I went up there and showed him the paperwork AGAIN. He said I have it in the system and I will talk to the tech in a bit and I will call you. I told him I was only concerned about getting the PCV done nothing else. I left. I went and ran a few errands. I got a call maybe 10 minutes later. Ryan (not a tech) told me because there had been previous work done to the car they couldn't do anything to it for the special policy. I had told him, what " Special Policy??" I then told Ryan "Sounds like you are just trying to get money out of me". Ryan wanted me to come up there Saturday, so he could show me what was wrong. MIND YOU HE'S NOT A TECH! I said ok. I talked to my father who is ASE Certified, been a mechanic for 40+ years and he said he has never heard such bull. I called Ryan, and told him to get my car put back together and I'd be there in 10 minutes. He said give me about 30 minutes because it's double parked. I got there in about 10 minutes and it was sitting outside. I went in and told Ryan I don't care about looking at the car or anything I just want my car. He kept trying to tell me it was this hose on top of my car that was broken and that was the cause of the car issues..... FALSE. My father has fixed these issues on Chevy Cruzes already. I got to the point to get the tech out so my father can tell him what he's to be looking for. Tech seem to not know what he was to be looking for on this PCV, he knew his parts but not about this recall. They said that the hose was broken already, when it wasn't when I took the car in. I got in my car and left. I was driving down Beltline to head home and I hear this thing dragging on my car. I pull over and I had a bunch of lights come on, on the dash. I then started my car again, which it started overheating immediately. I look under the hood and I notice there is a string thing wrapped around my motor mount. Then I continue to look further down by the belt where the tensioner is located and my belt had shredded. They removed all these parts on my car and got in a hurry to put it back together that they didn't placed the belt on fully, which caused it to shred. I had to spend $90 to have my car towed to my apartment because of their carelessness. I should have read all the reviews and took it to another dealership that won't try to hussle you. Just some tips that I would suggest to everyone before getting service done to your car... Take pictures/ videos of your vehicle. DO NOT DO VERBAL AGREEMENTS, make sure everything is documented. Make sure you do research on these dealerships/auto shops before you have any work done. read more

I bought a car and four days later the engine light came on. I was assured when I bought my car that they'd checked everything but battery and tires over, but later discovered this was a lie. When I spoke with Bret, the new car manager, he did not seem to be interested and seemed to look down on me for buying used. I was told Todd who is the used car manager was not available, so I cannot judge him yet. The only redeeming quality was Joe in service. He was very helpful and agreed the part was broken when I bought it. He made things right and is the only reason I would return. He is one of the nicest guys, and made sure to assure me that everything else went as planned. read more

These guys are ROCKSTARS!!! Traded a 2014 Corvette Stingray for a 2018 Z06 added tons of extra and they totally took care of us! Called Wednesday (8/16) morning and talked to Eric (sales) about a car on the website. He sent me a video of the car and more info. Happened to be in the area and went over to look and Jaelyn (sales) and Bret (Sales Mgr) made it a point to answer our questions, appraised our trade. Followed up with Bret and Eric at open this morning (8/17) and not only were they able to add our additional accessories, more add ons to be installed later next week but sent photos as they were installing the body kit and all of our paperwork was ready and waiting. The best part was Ben (finance mrg) got us a FANTASTIC INTEREST rate, even better than we expected. They did more than earn our business and deserve more than 5 stars!! read more

Sam Pack's 5 Star Chevrolet - Oh yesss.. - Auto Repair Near Me - Carrollton, Texas

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The best experience I've had with a car dealership thus far. The process was so smooth and almost stress free. We walked in with an offer and ballpark of exactly what we wanted and they went above and beyond to meet it. From our salesman Johnny, Brett the sales manager, the finance guy Sammy and the service advisor Amanda - they've got a solidly built team that works hard to please their customers. I love my new 2017 Chevy Malibu! Thanks to you all!! read more

Sam Pack's 5 Star Chevrolet - Auto Repair Near Me - Carrollton, Texas

Don't bring your car here for repairs. I originally went on Memorial Day because engine light was on. They say they ran a diagnostic and there was a GM update and took care of it. I leave but the light is still on. I come back later in the week then tell me what the actual problem is and that they would have to order the part and call me in two days. Time comes no call, I reach out to them the next day to be told that it's going to come in next week. The next week comes...no call. I kept calling them and getting no answer for service dept. The one time I actually make it through the person hangs up on me! I called for two months and left voicemails for them but nothing. I had my car out of commission for two months waiting on these fools. Ended up taking it to another place to pay for another diagnostic and repairs. Go anywhere but here if you want service done! read more

I recently went here to purchase a vehicle. Eddy and Mike conducted themselves in a very professional manner, as well as everyone else I interacted with. I apologize but I can't remember the name of the gentleman that drew up my sales contract but he also did an excellent job. Everyone answered all of my questions and continue to provide top caliber service when needed. read more

Wow what a great service center! It's the best I've even been to! Special thanks to Amanda for taking good care of me!

How could I provide anything other than a "5 Star" rating for a dealer whose namesake is the same! Seriously though, purchased a 2019 Traverse over the weekend and the experience was as painless as a car buying experience you could ask for. Eddy (sales advisor) and Bret (sales manager) were prompt, attentive and appeared to be genuinely interested in doing business with us. They valued our trade at the same value as we had previously gotten at Carmax, making it even more lucrative to just trade the vehicle here. We ended up purchasing a vehicle for a fair price and it was hassle free for the most part. read more

I went in looking for a Tahoe fully loaded. The salesman showed me one but not loaded. Told him my payment and that i got employee pricing. He came back with a higher payment and i said no. Then we looked at a Traverse LTZ. It was fully loaded but he didn't know what most of the features were or how to use them. But i bought it anyway. Then the loan manager comes out with a payment of 811more than a 100 over what i wanted to pay. He told me i could send the loan company a 1000 dollars to pay my payment down to around 700. So i took the deal. But when i called the loan company to pay it down they said i had to pay equal to 4 months payments. That would lower my payment to only 730. So now I'm stuck with a 811 car payment. read more

You're probably better off almost anywhere else. This would be 1 star but the salesman Joe was good and did his part. As for finance, sales manager, service, I have very little to commend. I left feeling absolutely cheated and disrespected. The last bit of my experience included several people emailing and calling me to sign some paperwork they neglected to present at the time of the deal. read more

Over the course of the last 4 years I have purchased 2 vehicles from these guys here at Sam Pack auto group. I recently purchased my 3rd vehicle which is a pick up truck to add to my fleet for my business and I had to get on here and write this review. Alan Brown the General Manager and Jason the finance director were such a great group of individuals to work with. They absolutely went above and beyond to help me get this vehicle on the road and their help is already paying dividends. I have always had a great experience here but this last time was just a blessing in many ways. I highly suggest anyone who is in the market for a vehicle wether it's for business or personal use stop by and see what these guys have to offer, you will not be disappointed at all. Thank you guys again for such a great experience, we will continue to expand and grow our business with you guys!! read more

My car started having issues and the check engine light came on so I took it to autozone for a readout before having it towed to a garage for repairs. Came back with a handful of codes transmission related and a code for my wheel tire sensor (already knew it was an issue but not a major concern). Called GM warranty because my car had less than 73k miles. Was told it was covered under a special warranty so I dropped it off, 2 weeks later because that was the soonest they could look at it. Next day they called and said it would need a whole new transmission, covered, as well as a brake cable. I am by no means a mechanic but I grew up with them and have worked on my own cars so I know enough, more than most women. They wanted almost $500 to replace the brake cable so I asked if they could discount the labor since it would overlap with the transmission replacement and they were willing to charge me just for the part, $38. I though things were great except I never got an estimate when it would be fixed. Called them a few days later asking for a time frame and they then informed me the transmission control module wouldn't sync with the new transmission and would ALSO need to be replaced. Called GM warranty and after a LOT of back and forth they weren't going to cover it under warranty so I took out a loan to cover the cost of the repair. $1200. To go from $38 to a $1200 repair without anyone even bothering to call me left me irritated in the first place. I asked while they were repairing the TCM, transmission, and brake cable to let me know if there were any other issues besides the wheel sensor. I was assured multiple times no. I picked up my car and the check engine light was still on and it wasn't idling right so I stopped at the service desk and was told they forgot to clear the code and the tech cleared it. Drove it home, while arranging with my own mechanic to look at it because it still wasn't shifting gears and accelerating correctly but the engine light stayed off, I only lived about 10 miles away. Received a call from GM warranty, who were fabulous through this whole ordeal, the next morning and i let them know of my concerns and the fact that it had the engine light on and wasnt driving right when i left the dealership but i was going to have my mechanic look at it. Drove it to an appointment the next morning and the light popped back on and she went into safety mode. Called and had them come pick it up to be looked at AGAIN, less than 24 hours had passed. They tried to tell me that the wheel sensor was what was making the light come on. WRONG, that causes the ABS and trac control light and they continued to argue with me like i didnt know the difference. I was then texted a picture of a roughly 2" tear in my air intake hose and they wanted another $350 to replace it and said it was normal wear and tear. I just had my hoses checked in January and I KNEW that was not an issue when I dropped it off because I had a printout of all the codes that were being thrown. They argued with me and said it came in with the issue. One, I had the code readout proof that wasn't true. Two, they gave me back the car with the issue and tried to pass it off as the tech forgetting to clear the code. Three, they assured me the only issue left was the sensor. I told them they could speak with my mechanic going forward and hung up on them. Within 5 minutes they called me back and said they would be fixing it at no cost. 10:1 they tore it while fixing one of the other issues, it's a tiny ass engine compartment because I have a spark. My mechanic will be looking at it to check and see if they fucked anything else up and GM is following up with me to see what she says and let me know that there were other service complaints at this location too. If it hadn't been the transmission I would NEVER have taken my car in to them and will not be buying a chevy in the future. It also didn't help that the employees acted like I didn't know shit about cars because I'm a woman. read more

My husband and I bought a used, with 181 miles so really new, Ford Mustang Mach E. We were charged $10k over sticker but were told by the staff at 5 Star all electric cars were so hard to come by, that was the rule of thumb. We loved the car initially, but soon realized it had major issues, the phone will not stay connected and the screen which operates the entire vehicle blacks out intermittently. We took the car in, had a ticket open for 6 weeks, and they replaced the APIM, or brains of the car. It is now worse than ever. We took it back again, they said nothing was wrong. We appealed to 5 Stary Chevy to make good on the LEMON, they said they would do what they could to help us out, the result of which was 2 options, trade it for the exact same car but 1 year older and with 16K more miles; or take a $15,500.00 loss on a car for a trade-in. They on top of that, are selling the afore mentioned older model of our car on their lot for $61k, $2k more than they offered on our car. This is a rip-off, they knew the car had issues but told us when they sold it to us that it was just an over the air software update and there were no significant issues. read more

Darryl Kelly did an excellent job helping me out. He was personable, knowledgeable, efficient, and very nice to work with. His time and effort were greatly appreciated. read more