We liked them from the start, they were friendly, responsive through the sales process and are a local family business. They did a good job with the insulation, but during the job we experienced a number of issues. All of the concerns could have been resolved, but in the end I am writing this negative review and will be filing for small claims court.
The issues were due to the matriarch, Ms. Pendleton, having issues reversing their trailer into our driveway. In 3 days they tore up our grass, gouged our driveway and damaged our neighbor's yard. It took 6 of my other contractors to get the trailer unstuck from the driveway.
Neighbor's Resolution- they offered and immediately delivered a free duct cleaning and they were happy.
We repaired our grass ourselves and were offered Ms. Pendleton repairing our driveway herself (her dad used to be a concrete contractor). They were adamant that we not file a claim with their insurance. We were not comfortable with her fixing it and were promised a concrete contractor to repair the driveway. Unfortunately, their friend had a number of large projects, so a month and a half later only pictures of the gouges were taken.
To add insult to injury, we had to text them to find anything out after ~a month and were treated rudely. I mentioned that in hindsight, I should have withheld the payment until it was fixed and she went bananas. Apparently, that is a threat in her book vs honest reflection on my part.
In the end, the guy who did the work was great every step of the way and was polite. If I could recommend him, I would be happier to do that anytime. Since this is a review on the business as a whole, I would not recommend hiring them if you have a driveway and/or value being treated professionally by the company you hire. read more