I went into this dealership knowing exactly what car I wanted from searching their website and calling. I had my financing through my bank and insurance ready. MAJOR PLOT TWIST though, the PRICE on their website isn't any where NEAR the final price. I was slapped with 10-15 different fees including $3000 to have the vehicle certified. I know fees are apart of buying a vehicle but there is certain limits that become predatory. The final price ended up being over $7000 more than advertised. The Salesman, Shelton, didn't even attempt to work with us with the price. We walked out and will tell family and friends to NEVER come here. This dealership is prime example of old school slimes Predatory behavior car dealerships! read more

Planet Honda # 443 @ 2285 US Highway 22 W Union NJ 07083. I have a 2022 Honda Civic sport. 2.948 miles bumper to bumper de garantia. Planet Honda refuse to fix my car. My car Dash Board say: Emission System problem. Power may be reduced. See your dealer. Dariel Bueno, Ramon, service manager, Sue Lerch, customer service and William Feinstein refuse to fix my car. My car is bumper to bumper garantia gratis. They are giving me as a customer a very very hart time. William Feinstein charge my credit card sin mi autorizacion . La cantidad de; $ 201.52. On top of this He wants me to pay for the vent shut valve: $ 109.30, and for the Evap canister: $ 929.26. Esto es la responsabilidad de El, de pagarlo todo. Niguno de ellos me esta ayudando. I advice you all not to lease or bye any cars from Planet Honda owe by DCH Corporation. William Feinstein was speaking with me this morning unprofessional and rude and es un maleducado. El coche tiene un problema de manufacturacion. Planet honda son negligentes esto se va a convertir en un re call. Y si le pasa algo a la persona que conduce el coche, la demanda va a ser tan grande que van a tener que declarar banca rota. The customer is always, always Right. read more

After several different exchanges with this dealerships workers I was told on the first conversation that they will be able to take my vehicle back and we will work out a deal after another exchangethey called me to come in and they will take good care of me I asked a different person what we can do about the payments they said nothing at all we will not be able take any payments so they want me to come in knowing that they cannot do anything about my current lease but to waste my time never gave me direct answer and then when i asked why i was lied to and mislead to they told me bye and have a good dat with no answers smh. No professionalism at all read more

Since the new management took over this place has gone down the tubes. The Service department is a joke. My family and I have bought many Hondas from here and referred people. The sales department is still good but the service... they told me I needed something that I knew I didn't need. How many times a year are you suppose to change certain things??? If you can't trust them to tell you the truth instead of being money hungry how do you trust them at all? I know that certain things should be done at certain miles, certain times, etc. However I also need someone to tell me what needs to be done, the reasons why, and NOT force me and make me feel like my car will break down if it is not. I brought my car in just for an oil change. Somehow my 2 year old car had all these problems with it and needed a new engine air filter for the 2nd time in (2) years. Aaaaaaaa ya not needed people. I told them I just had it changed. They told me it was still needed. So (1) the people fixing it don't know jack about cars. (2) they are just going by miles. (3) they are money hungry. I don't know but it's unacceptable for me. read more

poor service for sales. left me in the lot for over 10 mins on a hot day. tried to start arguing w me several times.

THE WORST. They essentially forced me into an extended warranty that covers NOTHING. I've had my car less then two years. Had a recall and a problem now that they are holding my car for THREE days and they refuse to cover a rental so I'm paying for rides to and from work for three days. I'm paying 600 A MONTH FOR A HONDA. And they cover NOTHING. And they absolutely give me a run around because they assume since i am female i know nothing .. i have family in the car business at other dealers and i was told this is absolutely bogus. I will never return. My salesperson Frankie was great, and has been the only honest person through this process. read more

Very high volume Honda dealership. They must employ 300+ people, from sales, to service, to finance, it's a well-greased machine (no pun intended). Busy place, at least on weekends. I went on a Saturday in February, and the place was a zoo... brisk business... they sell 400- 500 cars a month, according to banners they have hanging. Personally, I walked away very happy. I bought a 2018 Accord 2.0 and things were smooth from start to finish. My main sales person and point of contact was STEPHEN MARCH. He's a class act. Just a very nice person (but, like, for real) and more importantly, he's great at what he does -- smart, efficient, professional, and easy to deal with. No games. If you want to buy a Honda, Planet Honda a great dealership to go through. MAKE SURE TO ASK FOR * STEPHEN MARCH * 908-964-1600 (ext. 5012) Thanks, Stephen ! I am a very happy customer. read more

If I could leave a 0 rating I would. What a joke this dealership is. I wasted easily 3+ hours of time time traveling back and forth and getting lied to while there. Not to mention given attitude by one of the sales managers. I went there early this morning and found a car, came up with preliminary numbers. The salesman Anthony asked me a couple questions so he could put me in the computer. He asked my social and I asked why and he said just to pull you up. It sounded shady but silly me fell for it. I told him i had to leave to get my daughter and I'd be back shortly. He was ok with it. On my way to get my daughter i get an alert that my credit had been pulled. Amazing how this way done because I signed nothing nor did i give him any permission to run an application. But that's my fault because I should have known when he asked for my social. Either way that's not the worse. I was texting back and forth with the salesman Anthony while away from the dealership and told him i had a printed deal from THEIR site and Anthony says that if brought in, the manager would honor it. He also said he ran it past the manager so when I got there (for the 2nd time) the manager would know what deal I was speaking about and all I would have to do show it and we are all good. Well much to my surprise the manager had no idea and gave me such an attitude. He told me he would come back and never came back. Anthony came back with a deal $80 a month more than the deal he said would be honored. And Anthony said there was no way they could do better. The deal he had for me was less miles a year and more money down even though the print out clearly stated all the money due included taxes, fees and everything. It was all broken dow line by line. And after showing them and questioning them, they had no answer for me. I walked out with my daughter and never looked back. Please don't waste your time. Not only are they liars and rude, they are a very shady dealership who try to make you feel bad and need to buy from them. Don't waste your time...go elsewhere! read more

So disappointed. Seriously looking for a new car and had it between 2-3 cars. Went to Planet Honda and asked to sit in the Honda Civic SI. For a standard inside the building showroom car, I told the salesperson that I was interested in the car and wanted to sit in it. He said "No we don't let customers sit in the cars." I said "well how do you expect a person to know if they want to buy a car if they can not sit in it?" He shrugged and said it is against the store's policy. I said that if that is the stores policy, then I will never buy a car from Planet Honda and walked out. This had to be the worst dealership experience i have ever had. Funny thing is I came with a check and could pay cash - reasonably well dressed professional so have a hard thing they were doing profiling. Wow! Ridiculous. read more

This place is run by crooks. Flat out criminals. I can't speak for the dealership, but never, never, never bring your car to get serviced here. I know very little about cars, and I took an '05 CRV to get serviced here three times. The check engine light came back on every time I left. I brought it back for a fourth time, and they finally fixed it. 9,000 bill. My brother in law is a mechanic, and he almost punched me in the face when he found out I brought the car here. Told me he could have done he same repair for a tenth of the price. Have heard other horror stories about this place as well. Not only should they be put out of business, but the owners should be investigated. read more

Im not sure how this dealership works when conducting business alone but I purchased a car through driveway and the car and paperwork came through this dealership. When I tell you this is the worst purchase of my entire life that's an understatement. Once Honda gets their money the urgency, communication and "care" goes out the window and it's a blame game between the two companies. Been two months and I haven't received my title and tag from them because they don't feel the need to update anyone when something haults the process. And yes, I've reached out and all I get is voicemails. Withholding my plates for an issue that has nothing to do with me and has everything to do with the company your partnered with is straight bs. So if you're using an outside company who's getting the cars from planet Honda New Jersey, RUN... online deals are clearly not their forte. read more

Usually my husband and I go to this Honda because we know the managers Alex and Eddie, but this time we went and the service was just horrible. First i did not even have an appt at this honda but instead of telling me that they just continued like i had an appt with them and then tried to over charge me to the tune of almost four thousand dollars. they were just rude all around and Eddie is someone that i thought i could trust and would help me but instead i almost over paid completely for no reason. just all in all a waste of time and almost a waste of money. the sales persons Peter A. was also not helpful at all and was just pulling numbers and figures out of no where instead of listening to me and actually taking the time to l help me they were just trying to up sale me. read more

I was in the market to purchase a CRV Hybrid and inquired online before I went. A person named Jessica responded to my inquiry. We talked, she sent me quotes. The dealership was 20 miles from my house and I told her the quote she gave me was not worth driving for. I had the same quote from my local honda dealership. She said "your presence is your leverage. We are the biggest honda dealership in the state. We can definetly do better than this quote once you get here". So I said okay, drove 35 minutes in traffic. I got there and she was not even a sales person. She was not even there even though we had an appointment. This creepy dude came and said jessica is just the internet person, to get you here. That is not good practice. Why lie? Just tell me you aren't the sales person instead of telling me to ask for her when I got there. Then the creepy guy was actually rude to me. The quote was $2k over the MSRP which is frowned upon. And there was bunch of strange charges. Like "document charge" at $799. At every other dealership this is somewhere around $400. I walked out of there went to the next dealership I found and purchased the car on the spot. I don't get how they get to be rated so highly when they lie and their sales people are creepy! read more

Horrible place, would never return. Went here a while ago to look at an Accord and after checking it out I tried to leave. The salesman started getting nasty with me and I called him out in it and ended up making a scene. A few days later I got a call from a manager of some sort and I told him what happened. I guess the word got back to the salesman and he started calling me everyday for about 2 months. I never answered, I just thought it was hilarious. Anyway, I'm in the market to lease a Honda but I'm happy to say I would never go to Planet Honda. read more

I got into a car accident on a Friday and needed to by a car before Monday so I could get to work. I found a car online and brought them the online price. The salesmen said they would honor the price. I sat in the dealership for about 6 hours waiting for the financing and car to be ready. They walked be over to the financing department and I was so tired by then I didn't really look at what I was signing; they charged me 2,000 more then the online price. I called, emailed and when they sent me the satisfactory survey I complained. I have hear nothing from them. It's totally my fault for not examining the paperwork better but shame on them for such crooks. read more

I like Planet Honda and never had any negative issues with their service, they have always gone above and beyond for me. I will continue doing business with Planet Honda. read more

I purchased my car from this location a year ago. I have been coming here to service my SUV for a year. I have never encountered any problems and always gave raving reviews up until now. I booked this appointment a month ago because they were so booked. I figured an early 8:15 appointment would have me in and out. NOPE not the case. 3 1/2 hours later.... The bad part is they send a satisfaction survey that is a direct reflections the customer rep. Well Eric was great. It wasn't his fault I was there for almost 4 hours. I complained to the director and all he could say is he is sorry, he hears the same thing everyday. Well if it's a constant complaint let's brainstorm and try to come up with a solution. I'm sick of everyone using the line " Because of COVID, it's like this" We have been dealing with COVID for over a year now. It's here let's get pass this. How about decrease the numbers? Oh but of course not they won't risk losing money for having people sit for hours. I suggested how about a shuttle to the local places. Apparently they used to do it "But because of COVID they stopped" ok well let's try something else sheesh. Almost 4 hours of my life I will never get back. Good thing Eric was great or it would have been no stars. I want to return in the future but they must get better read more

Called and confirmed price and $0 down, $750 in fees. Drove over a couple minutes later and after 20 min of song and dance, they finally admitted that it was $4800 down. The manager pointed to fine print AFTER the fine print on the offer that said something general about "additional costs" and said the offer was only for military families who had previously purchased and twenty other qualifications. "This is just an ad" he said, and when I pointed out that I spoke with someone who confirmed the numbers, " They are sales, they say anything to get you in." Total waste of time, don't recommend. read more

I had spoken to a manager who told me they had a certain car I wanted and said I'm taking an Uber there because my car wasn't working and I asked them to make sure it was there and she said yes. I got there and the car was sold the day before so they wasted 200$ of my money on an Uber then I went to look at the Honda accord they had on their lot and I opened the door and immediately I could tell the car was in a flood. the mold and must smell hit me in the face and they tried to cover in up. their was baking soda all over the floor scattered. they did not even blend it in. that is so illegal to sell people a car like that. shame on this dealership. some young kid is probably gonna buy this not knowing and will be very upset after. the salesman was a young kid who knew absolutely nothing and didn't seem to care about selling me a car. I would never come back here again. this dealership is in a bad area and that is why the service and cars are so bad. Honda is a great dealership in other towns. this location needs to be shut down. do not go to this location. you will waste your money. read more

Fraud company that sell you car that dont work. Do not buy car from there, their manager, mechanic are horrible. They put family member at risk, before you buy car from there look at their review on BBB and google review. Do not trust them. read more

False advertisement. Just got an email from a Memorial Day sale, and I was told by management that they don't have any of those vehicles for lease.. So why bother send the email out. And also manager told me that they could not match or lower the monthly payments for a new car, compared to the one I leased from them. Mind you, the monthly payment for the vehicle that I want, on this new Memorial Day sale, is way cheaper than what I'm paying for my old vehicle. Going to other dealer and trade it in. I'm done with Honda. read more

My salesman was Francis Duah, and what a wonderful and pleasant man he was! Not only was he willing to work with me on my new accord, but he also was interested and caring on me and what I want and not what I needed or what is best. He listened to what exactly I wanted and what exactly I can afford. No hassle, no pushynish, no BS, and no routine SALESMAN PITCH. It was just a pleasant and honestly best experience I've ever had buying a new car. Definitely will recommend him to all my friends and family!!! read more

Upon entering the dealership I was greeted by the salesperson and manager. I was informed that they would be able to give me a "good deal" on a car lease. After negotiating for over an hour we came up with a written agreement. I told them I would be back in a week to sign the papers and pick up the car. When I returned a week later, after driving an hour an a half in the rain, I was told that they were unable to give me the price quoted. They did a credit check, which was excellent, and proceeded to tell me that the rates change weekly. The new rate was $89.00 more per month than was quoted the week before. The lied about the amount and failed to keep their part of the agreement. I would advise anyone entering that dealership to be cautious of their unscrupulous tactics! read more

What a great experience! Buying a car is usually a stressful experience but my salesperson Steve March actually made it pleasant. Absolutely no pressure and we came to a price that made me feel good about the purchase. I don't know how the other salespeople are but Steve was great. I'm 65 and I've purchased at least 10 new cars in my lifetime, by far I'm more satisfied with this purchase than any one before. read more

I am very happy with the purchase I made today with my new 2018 Honda CRV. Great customer service and couldn't do it with the man himself Carlos Crispin. Mr. Crispin went on to try to get the best deal for me which for a 1st time buyer i am very pleased. My family will enjoy this car thank you Carlos Crispin and Planet Honda. Happy holidays. read more

Thanks for a relatively seamless and low key experience! Service was a little slow in the beginning. Charles was patient and flexible.

I have been a Honda customer since the early 90's having purchased more than 8+ cars. I remember when Honda use to care about their customers and their loyalty. This has definitely changed over the years. My current Honda is under 4 years old and the air conditioner went out and multiple warning lights keep flashing on my dashboard from the brake system, emission system problem, road departure mitigation, collision mitigation, ACC, hill start assist problem, vehicle stability assist, electric power steering and more. I take very good care of my cars and I have very low mileage. I should not be having this type of problems this early in owning my vehicle. When I addressed the issue with Planet Honda as well as the corporate office they seemed unbothered because my warranties had expired. I guess loyalty walks and money talks. I am so disappointed in the responses that I received after being such a loyal customer and referring people to their dealership. Needless to say I will never, ever purchase another Honda again if this is how they treat their loyal customers. read more

I truly with a good heart give this dealership even a 1/2 star!! We brought in our car for an oil change, replace the daytime running lights (under extended warranty) and fix the mirror on the sun visor. They calm and say it's ready. No charge WOW that's weird, but okay. Turks out they never changed the oil, never replaced the light and completely removed the sun visor because they couldn't fix the mirror ???!?! YUP!! We called at least 5 times NO One returned our calls. I bet if I said I wanted to buy a car they would call !! The worst service ever. Stay away read more

Tire going flat day before thanksgiving, came in and they were very accommodating to get us back on road. Very pleasant people and Hector gm was great Thank you read more

Brought my van in for oil change and recall. Waited majority of the day. When it was finally finished I walked into the office and asked for the person who called my husband. One person directed me to this individual and I walked over to him. I said that someone contacted my husband about my van being ready. This person was so rude. He looked up at me and pointed into the bay and said in a condescending tone, "It's right there." Didn't ask for ID, paperwork nothing. I asked could I just walk in and get it and he said why not. Like seriously? You let just anyone walk into the bay? Most places I've been to actually pull the van out of the bay for me and actually act like they need a job. read more

Unlike the eleven prior Yelp reviews, our experiences with Planet Honda go back to 1998 and include our last four vehicle purchases and leases. On that basis, PH is clearly a mixed bag; what they do well is done very well. What they don't really care about borders on neglect. Unfortunately, this chasm is rarely predictable, and often depends upon the sales or service person you're working with. Our purchases have always seen us walk in the door knowing what we wanted (I've driven Accords since 1977), and armed with the Consumer Reports dealer cost reports. Using these, we've always been able to pay a fair price for quality new vehicles. Personally, I find their idiotic buffoon of an owner's television commercials offensive to my intelligence, and object to their telemarketing practices. On that basis, the prognosis for a fifth purchase is slim, at best. I'm also not sure that I want to continue giving them free promos by using their license plate frame. Their service department offers free local shuttle service for significant repairs, and they are 50/50 in terms of having my car ready when promised. Alternately, their waiting area offers good workspace and free coffee, but these are things that I would have if I were home, rather than waiting for my car. They have gotten much better in terms of delays at the check-in and cashier areas, but they seem to be a lot less busy than they had been. There is still too much customer time wasted over service department idle chatter and horsing around. The service department will usually attempt to up-sell "recommended" services, and their list seems to be much longer than Honda's. Worse is that they will give you a checklist of packaged services that they claim to have performed, but didn't. A few years ago I took my car directly from their service department to my personal mechanic and was told that my transmission fluid needed topping. This was strange, as Planet Honda clearly checkoff that this service was performed less than an hour before. My key issue with the PH service department is that of trust. Having been a customer for 14 years, this shouldn't be the case. I don't trust the fact that their prices are consistently higher than they should be; they charge "book," rather than on the basis of actual labor-- plus parts, taxes, disposal fees, computer fees . . . Garden State Auto Medix, on nearby Rahway Ave does much better work at more reasonable prices. More so, I trust Richie and his team. I don't trust PH's claims of having performed or completed the work that they charge for, and have good reason not to. I've never really been comfortable bringing my car to Planet Honda, and the slew of class action lawsuits, Better Business Bureau complaints and one-star Yelp reviews tells me that I'm not alone. PH gets my business only when parts or Honda-specific procedures are required, and then, only reluctantly. read more

Just to be clear-reviewing the Dealership Sales part NOT the service department. That said, wow. I cannot recommend Ahmad Radwan enough. Personable, professional, honest. Not the combo we have all sadly come to expect in a car salesman. I never felt pressured once. It. Was. Fantastic! No I didn't pay sticker, yes I got some accessories, yes there was plenty to negotiate over. And we did. You know you get that urge while doing this kind of deal-You want to double check things online, but you do it in private because you just know what kind of attitude it will get you. None of that. We checked it all out openly, together. On his computer and my phone. He was genuinely open, honest, and accommodating the whole time. Great company too. After I had begun shopping with him I had a day where I had intended to go to the dealership and needed to cancel. You know that dread of "oh gawd, I'm going to have to argue about this, they're going to be pushy, I'm going to have to listen to some car salesman tactics". Nope. Not one. It was a simple, pleasant, no pressure exchange. "Hey, let me know when you can come by." I was shocked. I shopped around but I truly didn't want to go anywhere else. We made a deal and he stood behind it - made sure that's exactly what we got. He didn't run off and dump us in finance. He continued working on our behalf when he could have been done. He checked in AND was waiting when we were finished. I would say he went over and above but that indicates some kind of line was there for him to pass, he just did EVERYTHING- as if it were natural, not some kind of favor. I've never had a better shopping experience. The gentleman in finance was wonderful too. It was such a short exchange that I didn't full memorize his name and I am so sorry. I think his ID said Chitti? Very clear exchange, everything made simple and 100% our choices no pressure. Integrity is the word he used and he lived up to it. We were there for five hours Monday, settle on the details, trade in our vehicle, financing, get tutored by Ahmad on the nifty new standard features, and never aware of the passing time for a second. THIS IS WHAT A CAR BUYING EXPERIENCE SHOULD BE! Love my car, love this place. Thanks Ahmad! read more

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One of the worst experiences trying to buy a car of my life! Let me start buy saying that I work at a car dealership as a service manager already and I understand the process. I went in looking for a Honda CRV for my wife. We weren't looking for anything crazy. Just a base model with some minor options. We were ignored for about an hour while we sat at a table waiting for assistance. When someone finally came over the sales person asked what we were looking for and how much to put down. he left and returned 2 minutes later saying he had what we wanted and could put us in a car today. it would be $490 a month to lease. ??? $490 a month for a low mileage lease on a $23,000 car. I explained where I worked and I understand the car buying process and that the $490 a month was a ridiculous price since the advertising is much less and we are willing to pay the fees as described in the ad. He quickly walked away and came back with no further discussion and dropped the price to $350 a month. no extra money down, no change of options. Just $140 off without another word within a matter of 2 minutes. Still about $100 higher than expected I said no and prepared to leave disgusted by the whole situation. He quickly asked me to stay and went to speak with the sales manager. He came back again seconds later and said it took a lot of fighting but he got the car down to $285 a month. High but not crazy. If he had started at $285 a month we may have walked out with a car since I wanted to get it to around $250. Although too high it's reasonable and I feel I would have gotten it lower since the advertising was stating that it would be $239 a month. Any dealership that is willing to just pray on your lack of knowledge and try to charge you $240 extra per month without a second thought should be avoided at all costs. Without a change in parameters to just drop that much money is just stealing. They would have gladly charged me $490 a month for a car that should have been around $250. $240 x 39 months would have been an extra $9360, and most of that would have gone right to the dealerships pocket. And for someone to walk out and say, "you're a manager, you can afford it..." is unacceptable. They tried to lease me 1 CRV for the price of 2. Avoid at all costs or go in prepared for this kind of behavior. read more

we spend 5hours there and they have us a totally different car. we asked the sale person (Anthony) 2 times that they are giving us the car our daughter test drove and twice he said yes. please don't go to this please they are very shady.... never again. read more

Unethical; unprofessional; illegal; inconsiderate of your time; rude; scheme; shady; one lie after another. I'm an architect with 780 credit score who runs 2 businesses each with there own small fleet of vehicles. When I needed to replace one I tried the TruCar website. What Planet Honda does is it buys (or is given) my contact information from trucar and sends me a quote for a vehicle in writing (via email but NOT via a certificate through the website) that they don't intend to actually meet. It's likely far below invoice but they will tell you anything just to get you in the door. I called to ask about hidden fees and was of course lied to. Yasmeen yelled at me and tried to give lecture me on some made-up law that says that I'm not allowed to send in my financial application via email so that they could prepare a contract and quote me a percentage rate for my corporate purchase. Obviously not true since this is done every day when you apply for a credit card by mail or by phone. She also pointed me towards their own online trade-in appraisal calculator that told me that they would give me $2,500-4,300 for my trade in. This is right from their website. Anyway, I cam in and all was a sham. They offered me $300 for my trade. They never intended to honor the emailed price since after that they want to add all these dealer options that you can't refuse such as window etching and nitro air for your tires (another $1,000). All a sham. read more

I'm only writing this review because I have received two voicemails and a phone call from the dealership asking me to. While I am very happy with my new car, the car sold itself despite the best efforts of the place. #1 - all cars have around $700 added to the price for 'cleaning and servicing'. This is an unavoidable added cost which is not advertised on their site or on the autotrader.com price. My $17,995 car came out to over $21k thanks to all the titles, taxes, and 'fees' from the dealership. This included a completely unnecessary 'financing fee' ($200) even though I paid for my car in full. #2 - hard sell on financing. Screw that, I had enough put aside to pay for my car in full as financing through the dealership is a complete rip off. #3 - hard sell on new cars. I am actually pleasantly surprised by the fact that the car I saw online was actually there. The prenegotiated price was nowhere to be seen, but luckily I came prepared with the VIN and the autotrader listing. The car's price in the dealership? $23,995. So, long story short, I like my new car. I just hate dealing with car dealerships. I went over my budget thanks to their little fees, but I sure as hell was not going to take their 7% financing. Only go here if you have a good deal seen online, but make damned sure you have an extra $5,000 to cover all their overhead. My sales person Rafael was very nice and helpful, though. This will probably be the last car I purchase from this dealership. Edit: In reviewing my paperwork again, I noticed that my sale was back dated for the previous month so that the sales quota for October was met. What kind of shady crap is that?! read more

Per many of the comments below, you will see that you can't trust what anyone says in this place. Sales will always throw out numbers that are $5-8,000 more than the actual price. I do not recommend this dealer to anyone unless you want to get played. Of course we left and it was a no deal. Very shady people. read more

I began car shopping Saturday morning and I will say the experience I had at Planet Honda was 100 times better than other dealers. We walked in immediately had a salesperson (Etienne Perichi) approach us he was very nice and helpful. Had alot of knowledge about every car they sell, With not so good credit he made it happen for us to walk out in a new leased 2017 Crv. read more

I found this place by looking up edmunds.com. They offered good price and seem to have good review online (not on yelp obviously:P). However, it's a totally different story once I started dealing with them. Once I gave them my contact info I kept getting tonnes and tonnes of spam emails, from the president telling me "pricing won't be an obstacle", also lots of sales pitch about they will give me the best service and offer.They are trying to get more sales, I get that. So I finally nailed down to two car choices that I wanted to get. One of the sales rep called me and we agreed on a time for an appointment. Then that morning, I got an email from the sales rep that contacted me with a picture of a kitten in the email: "Today your poor e-Sales Representative, looked at me with these same sad eyes and told me that you missed your appointment! But this sad-eyed kitten is more adorable than any of my Reps and will hopefully be more successful in making you feel guilty about that missed appointment. You do feel awful, don't you? Well, YOU SHOULD! Look at that poor kitten! And my entire e-Sales team looked the same way! Just not as adorably. So make up for that by coming in to Planet Honda and giving us the opportunity to make you a happy customer. That's all we ask." They messed up my appointment time and thought I would come in earlier. One more spam email, fine. I just seriously doubt if there is anything that is serious about this place. So I took my edmunds price quote and drove one hour to Planet Honda. I didn't get to talk to the sales rep that I have been in contact with. Another person took me in. I showed him the price quotes of the two cars that I was considering. The first car that I wanted, he told me was not available anymore. Then he tried to urge me to get a upgraded 6 cylinder model. I told him it was too expensive and that was not what I was looking for in the first place. I asked him if it could be cheaper because I was budgeting for the original model. Then he talked to me in a tone as if I was stupid: "Of course it's more expensive, it's 6 cylinder!" WTF? You just don't feel being respected as being a customer. He was treating me as if I was an idiot that don't know math and was talking nonsense. While me and my friend were waiting for him to go talk to his manager, another dealer came to the desk that we were sitting at. He was blaming us for taking his desk and told us to move. WTF? We didn't choose to occupy his desk. Go blame your follow colleague, not the customer! He made us sit here! It's just so ridiculous that you don't feel you are being treated like a customer. Even in the mall where I spend less than 100 bucks , I won't get treated like this, let alone for a car that worth 20-30K. It just doesn't make any sense. Then I asked my dealer about the second car. Planet Honda offered a competitive price. When I asked him about it, he said the edmunds price quote was wrong. After going back and forth, he said he talked to the manager and finally told me he fought to give me the original edmunds price (WTH?!?) Wasting my time to get what I originally deserve. I bet that makes a lot of sense. Then he went on telling me I have to pay hundred dollars of extra fee like car appearance fee, etc. etc. Then I realized I was done with this place and not gonna waste an extra second here. Seriously? Seriously... read more

My husband and I walked into the dealership and were pleasantly greeted by Peter Akinti who was warm and welcoming. He was relaxed and not overbearing. He directed us to a Honda Odyssey as we knew we were going with this vehicle if a deal was made. Peter took us through all of the features of the vehicle and pointed out the pros and cons. My husband and I had dinner plans and left the dealership without sitting down to purchase. Peter did not even ask for our information as he stated, "come back when you're ready." We returned a few days later from 25 miles north of Planet Honda as we were so impressed and comfortable with Peter's style of communication and the manner at which he put us at ease. We picked the Odyssey EX-L and sat down to work out the numbers. He was not pushy at all and he showed us exactly what we would be paying for and a deal was struck. We were very pleased. What impressed us the most is when we asked if there are several cars in the same color and trim. Peter actually drove us to the lot where the cars are kept. He knew this was important to us and we ultimately picked a vehicle. We signed the deposit form and left. Peter advised that we come back a few days later in order to avoid the holiday weekend crowd. He was right. We were in and out to sign the rest of the paperwork within 30 minutes. My spouse and I would definitely recommend this dealership and especially Peter. We will ABSOLUTELY be back upon our next vehicle purchase. Dave & Nicole from Saddle Brook read more