I ordered a pack of solid colored gift bags from the website. I received notification the next…read moremorning that my order was ready. Pickup was quick and easy. My item was on a shelf with other orders. I wasn't sure if I was supposed to help myself and asked one of the employees who took it off the shelf for me. I was in and out in less than 5 minutes. The bags are nice and sturdy and will be useful throughout the year for gift giving.

My mother and I've been loyal Michaels customers for years as full-time artists and hobbyists,…read moreunfortunately the customer experience at this store, specifically at the Vista Store in Torrance, has declined significantly. I hope my feedback warns other customers and helps management understand what's happening at the store level. A few days ago, I went in to quickly pick up an online order after receiving both email and text confirmation that it was ready. My name wasn't on any of the pickup bags, so I asked for assistance. A manager briefly looked around, said he would check by the registers, and then proceeded to count cash in the register instead of helping me. After I approached him again, he passed me off to another employee who also couldn't find the order. I eventually noticed a bag with my name on the floor behind the register. They scanned it, and I left. When I opened the package later that night, I realized not only was the bag dirty--with a footprint on it--but the product inside was the wrong brand. I had ordered a specific brand on sale, and they substituted an Artist Loft item without informing me. The receipt label didn't match the product at all. I returned to the store the next morning, where the female manager told me they had substituted their own brand because the original item wasn't in stock. That explanation made no sense--if a customer orders Prismacolor, you don't replace it with Artist Loft. When I questioned it, she impatiently said, "Well, I'm returning it for you," with no apology, empathy, or effort to acknowledge the mistake. Not only did I waste over 30 minutes during the initial pickup, but I also had to make a second trip to return their error. A simple, sincere "I'm sorry" would have gone a long way. While I was there, I asked about another pending order. They told me if the item was on the shelf, I can get it. Even though the item showed available at this store, we couldn't find any. I ended up canceling it. More waste of time! Later that afternoon (4:11 p.m., Dec. 3), I called the store because the website was now showing the item in stock. The person who answered the phone cut me off with, "No, I'm too busy," without any courtesy or suggestion to call back. The level of rudeness at this store has become consistent and noticeable, even my young child has commented on it. This pattern of dismissiveness, errors, and lack of customer care is extremely disappointing. I hope regional or district management takes these issues seriously and restores the professionalism and positive atmosphere Michaels was once known for. (I've never shopped at Hobby Lobby until recently, and the vibe there is completely the opposite. It's warm, friendly, and the price of same brand products WAY cheaper than Michaels!!!) A few additional concerns for fellow customers: Many art supplies are significantly cheaper at Hobby Lobby, Amazon, or Dick Blick online. I genuinely prefer supporting local stores, but not at the expense of higher prices and poor treatment. When returning online orders paid through PayPal, you can request a cash refund. Store employees stubbornly claim they can only issue store credit, but when I called to ask, customer service confirmed that is NOT true. I now have over $100 in store credits! And I'll tell you next why I wouldn't opt for Michaels store credits. At the Redondo Beach location, an employee scanned two store credit receipts--each worth over $80--and told me they had no balance. He even asked if I wanted to throw them away. I later confirmed this was his error, but when I brought it up during a future visit, the same staff member simply shrugged while leaning on the register with his leg up. He no longer works there, but the value of those credits was never recovered, and I never received so much as an apology. Another ongoing concern is price inconsistencies. As someone who shops at Michaels often, I know the prices and watch for coupons like most loyal customers. However, the prices on the shelves frequently do not match the prices at the self-serve kiosks. I've asked for assistance on this four or five separate occasions, and it's surprising that the issue remains unresolved. Even worse, staff often appear visibly irritated when the discrepancy is pointed out. Right before a recent 40% promotion, prices on many items were increased in the kiosks but not updated on the shelf displays. I picked up a few items, excited to finally use the long-awaited 40% discount. At the register, everything rang up at the higher price. When I asked about it, I was told that "the overnight crew forgot to change the tags," even though every version of the item was still marked at the regular price on the shelves. In the end, it would have been cheaper to buy the items at their regular price with the standard 25% coupon than during this so-called 40% sale. I wondered why I still shop there. I guess because we are creatures of habits!

Just drove here from Covina. I made sure to check yelp for business hours and it said it's open…read moreuntil 8:00 p.m. I rang the doorbell and was told via ring cam that they're closed for the weekend! The epitome of inconsiderate. A simple update would have been appreciated, I'll spend my money elsewhere! If you're coming here, call ahead because their hours of operation are inaccurate.

Dope for being a "graff shop" homie in side working , either needed a nap or just woke up from one…read morecos he wasn't very "Welcoming like some reviews mentioned" ain't nothing like it use to be . #StayUp

Largest Daiso in the South Bay! (Torrance/Gardena) area :)…read more I was looking for a cable cover that I couldn't find at other smaller Daiso stores so I came to this one and found it. It's a large store with more variety of items! Parking is shared with other stores in the same plaza which could be tricky. Value is great! Service was a bit slow with one register open but it was a Monday afternoon so maybe a slow day.

It isn't a trip to LA without a stop at Daiso!…read more Okay, I'm exaggerating, but I did want to stop here, so we did. The sad thing is that it is no longer easy peasy to shop, where most everything is the same cheap price, with just a few rare outliers. On this trip it felt like the cheap price was the rarity and you had to figure out the price of the rest. Not the most leisurely activity. But I still came out with a few things to take up the crevices of my carry on.

Everything is great about this warehouse of beautiful glass. I'm make stained glass candle holders…read moreand I can find everything I need at this amazing store. The service is always completely friendly and always helpful, and because I've become kind of a regular I get a little bit of a discount which brings the value up even more. Unfortunately, they are closing this store and opening a new one in Los Alamitos to facilitate the shorter commute, and I don't blame him one bit. Anyway five stars for this company and the people that work there.

I was charge $142. For a $100 gift card including a $10 service fee and $32.00 SHIPPING CHARGE???read more

Aluminum-stretched canvases start at 30"x30" for $66. I haven't bought that kind yet but I love…read morethat they're available up to 78"x96". In comparison, Art Supply Warehouse doesn't carry them made larger than 4'x5'. That's also the limit that will fit in my friend's SUV (a sedan can typically only take 3'x4' in the back seat). The smallest wooden size seems to be 1'x1' for about $23. Their stretchers are about 1.5" deep. They manufacture art supports such has custom-sized stretched canvas and linen. When I call for estimates on wooden panels, my contact is Rafael. You can also order the canvases pre-primed but pre-made wooden ones are up to 2'x3' ($73 unprimed).

Dealing with real people who work well at their job is fun. I purchase the aluminum strainer bars…read morewith pre stretched #10 duck. I've had orders delivered to me and I've picked up at their facility. Always the most courteous and careful service. Thank you Christina Shurts Painter

The service was great! The staff were very helpful. They had a wide selection of hobbies to choose…read morefrom. My wife loved it there. The prices were very reasonable as well giving it a great overall value.

They do not take TAP/ApplePay payments. Need physical cc…read more Also cashiers have been making errors at checkout. We were 3rd in line and all 3 parties had errors on our receipts. Needless to say, everyone was quite impatient and displeased by the end of the ordeal. They do NOT scan their SKUs so every price is input by hand. That is a large margin for errors. So keep a close eye on your receipt! Good for those who want a throwback to the 90s style checkout I guess. Though indisputably, their prices are great. Much better than other crafts stores

Fantastically curated selection!…read more I've been looking for a shop where I can get stationary and knick-knacks without driving all the way to Torrance or Culver City. This place is great and the staff are super friendly.

Very cute, well curated selection of items. They have everything from incense, artisanal food like…read morejarred sauces, dish wear, and art. You're bound to find the perfect gift for a friend or adorable hair clip you didn't know you'd love. Staff is friendly and helpful. There is a lot of items in the well organized store. They often bring in new items so there are always new things to discover.

I was just here the other day for an event they hosted and it was lovely. They were very organized…read moreand provided yummy snacks and music for the vibes! The workers were so kind and helpful as well. I loved the pieces they had to offer and had a wonderful time. I didn't feel rushed at all which was nice. One of the employees consistently came to check in on us and how we were doing and changed out our dirty water for clean water frequently too. I'd say for the amount of people there at one time and only 3 employees they handled it well. I loved my experience here and will definitely be coming back again!

Team was amazing, Alec (I think) was super helpful and kind and answered a lot of the questions we…read morehad. It was really relaxing and took a lot of time which was fun! It's important to be detailed. Very fun and clean place. 10/10

Maria Rohn she was the best I needed help and she had came you me in a instant it was good time at…read morethis Michael's because of her I will definitely be coming back again just to see her overall, this very great experience. I thought it was going to be a very hard time, returning an item that I already have open, but she had helped me and did her job I can say.

DO NOT come to this location to "squish hunt" their employees "damage" the units so they can take…read morethem for 50% off. Online it states they have 22 units in stock on aisle 19, magically every single one is "damaged" and not on the floor. Thanks to the guy in the glasses; totally gives off reseller vibes was beyond condescending. Guy on the register confirmed they're in the back. Magically damaged when he called the other guy in glasses.

Great selection and atmosphere! The owners are so friendly, and knowledgeable. Highly recommend,…read morethey have a great selections of yarns at mid to moderately high. As I make dolls with my yarn, I will say the value is worth it, I used the blue sequin yarn as a nice embellishment for a doll I am currently making. One word I would use to describe this place is eclectic. I will make my way back here if I am every back in LA.

Always good experience! I enjoy both shopping and crocheting at the tree…read more I liked working on this project alot...so much, on my next visit, I plan to get more yarn to make another!