So at times I can be difficult to handle . Specifically when it involves family or our animals . Been going for 7+ years to the snootiest dog groomer on the jersey shore . We have 2 of our dogs groomed every 4 weeks @ $200 per. Yes, I have ( the Italian side) told them, if they hurt one of my dogs that I will kill their entire family but , that's all In jest . So got this message today proving that I shouldn't have waisted the $1000's of dollars and starting a new groomer on Saturday. Moral of the story , be nice but it's always all about the money lol proud to be white trash w a couple bucks Never though would I send a client this text. Great Grooming place but attitude abounds... read more

Planet Poodle - Pet Groomers Near Me - Spring Lake, New Jersey

Old Mill Station Planet Poodle/"Floof" August 2021. Owner Beth never called and waited until grooming was completed. Beth stated hair in eye and floof staff flushed it out with water. I immediately took Charlie to garden state emergency vet and vet diagnosed Charlie with severe corneal burn from shampoo. Owner Beth refused to believe the vet. Charlie was prescribed two pain killers liquid gabapentin and a pill twice a day and eye drops three times a day. Garden State Vet wanted Charlie back for follow up visit. Follow up visit vet prescribed more pain medication and eye drops three times a day. I sent bills from both vets (2) to Beth. Today I received payment. Long term effects of a corneal burn to this degree is yet to be known. I am a long time customer and am very upset that in my opinion as well as both veterinarians opinions this was in fact a shampoo eye burn. God knows which shampoo person did this at Beth's Floof aka Planet Poodle business. Beth said all her groomers are show dog groomers really then what about your shampoo people!!! I don't want this to happen to any other dogs! read more

Planet Poodle - Charlie's eyes severely damaged on pain medication after grooming from owner at Floof planet poodle. - Pet Groomers Near Me - Spring Lake, New Jersey

Our dog went to "Floof" (formerly planet poodle) for YEARS without a negative comment or feedback from any of the groomers. We spent thousands at this business and we're loyal clients. After moving we had to switch as it was just too far. For the past several MONTHS we have been trying to get him back into Floof. A multitude of unanswered emails, phone calls and texts until we finally got an appointment. Today at 9:30am I got a call to cancel his 11am appointment because the groomers are too "inexperienced" to handle him and he's "difficult" according to the notes in his file. Something that was never communicated as an issue to us prior. They were not only cancelling his appointment for the day but also told me "he will not be accepted back as a client in the future". Our dog, Archie is a rescue from the Yulin dog meat festival in China so of course he is scared when he's getting groomed. Of course he gets anxious and nervous but I would expect professionals to communicate this properly and work with us to find a solution. Completely unprofessional communication and terrible customer service. Here's a pic of my "difficult" dog Archie. read more

As an owner of top conformation show dogs, I was searching for additional award-winning groomers. I received a real song and dance routine from the owner, Beth -- I think that's her name. Without even knowing me or my dogs, she makes an egregious demand that I take my latest import to her facility bi-weekly for at least $275+ per session. Question: Does bi-weekly translate into twice weekly? A person doesn't require a university degree from at least a top university like the Rutgers University, The State University of New Jersey to know that bi-weekly means twice per week. Correct? When I question her, she becomes defensive. When I explain to her bi-weekly at a rate of at least $275-plus is egregious -- and no legitimate professional grooming facility would ever make such demanding preconditions without meeting the dog in question or the owner or handler -- she then changes her story and tells me that "bi-weekly" means "every other week." No professional handler or groomer will have a dog professionally groomed every other week or every two weeks unless the dog has a skin problem, which requires the dog to be bathed weekly -- and that's not a conformation show dog. There are geriatric dogs with autoimmune conditions, which causes the skin to develop horrific sebaceous cysts, which require surgical removal. These dogs require weekly baths, but these are infirm, geriatric dogs and not show dogs. I noted that most of her dogs are small dogs -- and not conformation show quality dogs. The proprietor is extremely recalcitrant and mendacious, if not downright dishonest. The dog industry in this country can be very frustrating, because there are so very many dishonest businesspeople, and this is definitely a business that focuses solely on making a profit at any and all expense. I'm glad the proprietor revealed herself upfront from the very beginning, but what about those folks who lack the experience of knowing who is a mountebank and who is not? To be honest, it does take some time to find a highly skilled groomer, who is honest and can financially afford to concentrate on conformation show dogs. Planet Poodle evidently is not. Boy, did I get a song and dance routine, plus the proprietor was extremely nasty. I never met the woman, and she was extremely rapacious, while on the offensive defense. Yikes! read more

Planet Poodle - Pet Groomers Near Me - Spring Lake, New Jersey

The Spring Lake location moved, the new location was nicer and my dog was not stressed out when I picked her up. It's a great place.

A friend recommend this groomer. The staff was very friendly listened & wrote down my requests. The groomer came out meet my dog Blue and away he went tail wagging & all. They did a grest job & loved his rounded paws . read more

I had a very unpleasant experience trying to recoup funds . My property was damaged by Planet Poodle and their negligence. I was told a check was mailed a week ago still no check . I was told the owner would call . Have been lied to more times that I can count . I have promoted this place for the last 10 years NEVER again. read more

Planet Poodle - Pet Groomers Near Me - Spring Lake, New Jersey

Their prices are ridiculously expensive and they aren't friendly to the paying customers. They are now requiring monthly memberships ($100 per dog) which is way more than what I'd pay for a regular visit. And if I don't decide to join their membership, I have to pay 20% more for my dogs' grooming visit. I definitely do not recommend. read more

4+ hours for a simple groom for a small/medium size dog with medium length hair. Owner incredibly ignorant, rude and stupid. Front desk staff has been flaky as of late. After over 4 years as a client, we are finding another groomer; so sick of the attitudes. Groomer Jessica at the Spring Lake location is great; she gets a gold star. :) read more

Prior to going to Planet Poodle, we went to numerous different groomers. About 3 days after the groom, our "baby" would already be matted and we go every week. Also, she did not want to go. Someone told me to try Planet Poodle. We did and 8 years later we are still here every week. Besides our baby running into Planet Poodle where she is always greeted like a princess, the products that they use are amazing!! Because of what is going on now :( and in addition to our baby being hospitalized for hge, it has been 2 weeks since her last groom and she is not matted!!! There are soo many things we love about Planet Poodle ... the girls, her groom, how the dogs are not caged but now I am adding products to the list. read more

Planet Poodle - Pet Groomers Near Me - Spring Lake, New Jersey

Scissor cut perfection. Our Pucci is a Toy Poodle/Bichon mix. Every other place we have tried just buzzed down her coat to nothing; leaving her looking like a wet rat. Planet Poodle gives our pup a truly beautiful cut. Planet Poodle really is like a day spa for your dog. The dogs are allowed to roam around with similar sized dogs, unless they are uncomfortable or not friendly with other dogs. My pup just loves it there and gets so excited on "haircut" day. She can't wait to get there! Great staff and gorgeous results. Worth every penny! read more

First time taking my dog there, and I am completely satisfied with the way she turned out. They did an amazing job. read more

Planet Poodle - Pet Groomers Near Me - Spring Lake, New Jersey

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I am editing my earlier review. I had an unpleasant experience earlier today with an employee which was the impetus for my having given this business one star. However, I received a call by someone who does not hide behind email and text, who corrected the situation. Kudos to Beth and Planet Poodle for doing the right thing and for bringing me back in the fold. Long term customer who is very satisfied, once again. Thank you. read more

We have been bringing our dogs to Planet Poodle for many years. Too many to count our second generation just got her first bath after boarding with Beth. Every person I have interacted knows our dogs and their character. Our dogs come home relaxed and never stressed. I am so grateful to have a place to board and groom our beloved fur babies. read more