lied about replacing brake pads (including fraudulent receipts, two months into driving old pads flew off, see attached picture), was told that they didn't have to replace the rotors because the shaking from them was "the pads adjusting to the rotors" (quite literally not how that works), sold me a car with a cracked rear differential and kept the car almost my entire warranty to "replace my EVAP" so i wouldn't notice (ended up costing $3k), butt dialed me and could hear them calling me an idiot and saying i don't know what im talking about simply for requesting maintenance reports in farsi thinking i wouldn't understand, broke my rear suspension because they didn't screw in a bolt properly, incorrectly replaced the front bumper (didn't even put clips in) breaking the headlight and fog light assemblies AND a cracked grill, oh yeah, and still refused to give me a maintenance report. i cannot stress this enough, DO NOT GO HERE. they will lie, steal, cheat, and disrespect you. read more

Platinum Auto Sales - said the pads were replaced but not the rotors even though they're supposed to be done at the same time. pads were NEVER REPLACED. - Car Dealers Near Me - Leominster, Massachusetts

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I bought a truck from Platinum Sales in January and while the initial dealings were fine, the after sales dealings were frustrating. We agreed on a price with new tires to be installed and had to wait a week for that to be taken care of, slight inconvenience, but hey I finally have my truck. Drive it home on a Friday night and find that the heater is blowing mildly warm air, thankfully had electric seat warmers and a heated steering wheel. Texted them of the problem when I got home that night. (The vehicle was always running with the heat and seat warmers on when I went to road test and pick up the vehicle, so did not notice the heat not working). The next morning I drove a half mile from home and went to take a left at an intersection and the power steering failed completely, had to muscle the truck back home. I arranged to have it towed thru AAA to get it back to their shop to help them out. After getting the run around on when the vehicle was going to be done, three weeks later it was supposedly ready to pick up. While they had it, they supposedly also fixed the heater issue which they were told by their mechanic that it was a thermostat issue. Their last thing to do was an alignment since the rack unit was replaced, which supposedly was done. I pick up the vehicle and am told the heat is all seat and when I check, nope, it was the same as before...vehicle running, heater on, seat warmers on. I could not leave it with them any longer as I had been out of work for three weeks waiting for the steering rack replacement. I told them I would have to bring the vehicle back another time. I take the vehicle home, drove for almost a week and went to get it inspected and it failed, bad ball joints they said. I worked at a garage for 11 years and we did front end repairs so I am very knowledgeable about front ends and I know you can't do an alignment with parts that are worn out in the front end, they won't hold the alignment specs. So either their mechanic lied about being able to do an alignment, or Platinum knew about the ball joints and just gave it back in hopes it would pass inspection and would be my problem down the road. So, it went back to them again for the ball joint replacement and another attempt at the heater issue. Ball joints took a few days to get done and when I ask about the heater I'm told that their mechanic for that is on vacation for two weeks. Not willing to lose my vehicle sitting in a lot somewhere for 2 weeks I went back and picked it up so I could go back to work. I live an hour from the dealership and making all these trips back and forth costs time and money that I'll never recoup. The vehicle goes back a few weeks later for another attempt at the heater, dropped off on a Sunday for a Monday appt. I texted on Tuesday for an update and was told their mechanic had an emergency and initially told they were going to have another mechanic look at it. After a few more back and forth texts I was told the mechanic's mother passed away and there was not another mechanic going to look at it. I went up to pick it up and talk to the manager and had an agreement that I would have the truck looked at by my mechanic, have him diagnose the issue and provide me with a price, I would pass the diagnosis to Platinum so their mechanic can provide them a price. If the difference between the two estimates was small enough I could decide to have it fixed by my mechanic and pay the difference, if the difference was too much then I would bring it back to them. It took a week for Platinum to get back to me on the estimate and said they have a budget of $300 for the heater core. I asked if there mechanic was saying he could replace it for $300, as my mechanic stated it was over 9 hours to replace it. Almost 10 days later I get a response stating of the $1600+ estimate for a heater core replacement from my mechanic, that they would only reimburse me $300. Now mind you, this was the very first issue that became apparent with the vehicle back in January and it is now May that they are bailing on the repair. Platinum stood by their vehicle initially, they made the needed repairs, except for the heater that is, at their cost but at my lost time of weeks from work, costing me thousands of dollars and the time to run the vehicle back to them so many times. If you are buying a vehicle from Platinum, have your mechanic check it out thoroughly and any repairs made by them also checked by your mechanic as my mechanic also noted that someone had added Stop Leak in the cooling system. read more

I needed a car for my one of my son's. I went to Platinum Auto Sales on a recommendation of one of my own customers. They raved about the experience they had with Larry (owner) and his wife Melissa. Larry was extremely friendly, knowledgeable and spent the time to listen to my needs. If your are use to pushy car salesmen you wont find that here. I would give you guys 10 STARS if Yelp would allow it. A great family owned, HONEST and fair priced establishment!!!! Thank you Larry & Melissa my son loves his car!!! read more

If you love being mansplained, this is the place for you. I was looking for a specific car which they had 2 on the lot. Every time I tried asking a question the guy would interrupt and mansplain the silliness of such inquiries. Here is the problem: rusty brake rotors don't explain a brake pedal hitting the floor. It's more likely they need to bleed the brake system since (he claims) they changed the rotors and pads. Let's note, however, they refused to show paperwork for the brake work. read more

My son totaled the car that he shares with my daughter. I was glad that he was ok, but we still needed a car. I had my son research where to get a car (indicating that he would be responsible for half the cost). He found Platinum auto sales. We test drove half of their cars. The service was super friendly (no pressure). They took the time to teach us what to look for in a used car, and we ultimately drove off in a Volvo S80 for under 5k. A lot of stress was relieved and the folks at Platinum Auto are to thank. 3 months later and the car still runs like new! read more

Very nice and professional, eager to help you whatever your credit situation is. I purchased a vehicle from them and haven't had any issues with it. Happy customer! read more

very professional, helpful, we bought our son's first vehicle from them and very happy with our purchase. Highly recommend this place.

I went to platinum auto sales looking for a car as I had just totaled mine. They were extremely helpful and pleasant. I bought a beautiful Toyota Corolla. They helped me register it and made sure that the whole process was painless for me. I Highly recommend this dealership, it's a small lot with a great selection of vehicles. read more