David and the rest of the team at Platinum Data Recovery really did such a great job and went above and beyond to help me when I had a very difficult case with my failed hard drive. Not only were they upfront and honest but they worked with me throughout my international travel and illness that interrupted my project, and gave me a quote that they ended up kindly discounting because not all my data was recoverable. They offered various options to accommodate my time and needs and were very communicative and even gave recommendations for better hard drive brands on the future. I would recommend the team to anyone in a heartbeat! read more

Excellent Service! PDR brought my MacBook Pro back to life after a Strawberry Lemonade turned it into a expensive paperweight. I originally took my laptop in to see if they could recover the contents of my hard drive. During my consultation, David told me he thought he could actually fix the computer itself. This was music to my ears since I had taken it to Best Buy (via Apple) and they had told me to get a new computer as it could not be fixed. Happily 2 days later I left PDR with my mac. Staff is SO Nice. I can't recommend these folks enough. read more

David is the most amazing data engineer. I lost all my engagement photos due to a corrupted SD card and within 72 hours he had all the photos back and saved my marriage!! Been to many places and he's by far the best. Highly recommend read more

Incredible experience and worth every penny. The entire team were professional, positive and so very knowledgable when recovering all of my files from my 4tb Lacie rugged hard drive that unexpectedly died on me. I don't know how they did it, I just know I'm just extremely grateful for discovering this company. Thank you David, Robert, Cary and the entire team for everything!!! read more

David was very responsive and helpful. He was able to recover all the data on my external hard drive. Though it was pricey, I appreciate his help. Thanks David! read more

10/10 experience. I had a corrupted SD card and they were able to get the files off of it. As soon as I walked in, they helped me right away. He was able to get the pictures quickly and I was out within 20 minutes. Phenomenal service, I highly recommend this place!!! read more

When I got the system message than my 80TB NAS RAID drive had failed, my heart almost stopped. I had been collecting data for more than 10 years with literally thousands of hours invested. When I brought my NAS drive in for evaluation, I had resigned myself to this being my absolute last hope. After a couple of days, I got a call from David that there was an excellent chance the data could be recovered which gave me hope. After more time, i got the call that they'd successfully recovered the data. To go from no hope to having your data back is a priceless feeling and I'm indebted to everything that David, Robert and the team at Platinum Data Recovery did for us. With deep gratitude! read more

I was in a tailspin when my computer died without warning and years of work appeared to be lost. David was incredibly reassuring and honest with me about the process and the chances for recovery and he and his team worked tirelessly to successfully retrieve ALL of my data within 24 hours (allowing me to finally sleep again). Thank you Platinum Data Recovery! Zach K. read more

Platinum Data Recovery was miraculously able to recover the entirety of my data from my failing hard drive. Prior to taking it to them, unbeknownst to me my hard drive's data reader was on its last legs, and being a mechanical failure that was breaking down, additional attempts to retrieve the data using online recommended solutions continued to compromise the reader, hence why read-write symptoms rapidly got worse and worse. From the on set they informed me if they couldn't retrieve the data I'd pay nothing. If they were successful, the quote ranged from 300 to 1300. The low end being if they were able to recover the data via software alone vs the high end where they'd have to use components from a donor drive (specifically the donor drive's reader) and then recover the data from there, parsing the data, isolating bad sectors and re-reading those problem areas in other ways to make a copy. The process took 10 calendar days, and cost 1185. They transferred all 1.8 TB of the data to an external drive I supplied them with. Well worth it considering the amount of value that data is to me. They're local to me. And if you're not local, you can ship them the hard drive. Very professional. They've got some major clients but no client is too small. Highly recommended. read more

Platinum Data Recovery - Recovered data on a new hard drive. - Data Recovery Near Me - Los Angeles, California

My external harddrive (WD passport, 5 years old) stopped working. The data became raw & the drive showed up as a local disk, anyhow I couldnt access my data (10 years of pictures & school notes). I brought it to Computer City Guy store, they couldnt fix it. They recommended this place. Platinum quoted me $1,245 to fix it with 80-90% recovery rate. They dismantled the drive for diagnostics & tripped 3/5 screws, I knew as I opened it up & tried to plug it in a new enclosure with a new reader to access the data- the USB plug was not a standardized plug so I couldnt try fixing it myself. I was pissed that such business tries to take advantage of customers, so I did more research & found $300 Data Recovery in Studio City. They cost 1/2 the price & recovered my data 99.9% & eveb nicely archived my data (lost my initial data structure). So.....DO NOT COME HERE, their "engineers" cost you arm & leg. read more

Platinum Data Recovery - Data Recovery Near Me - Los Angeles, California

Excellent customer service and unbelievable work. After a failed attempt at another data recovery center, Platinum Data Recovery saved my drive after getting no response and the deadly clicking sound. Luckily there was no client work needed from the drive, but ALL of my family memories were on there. I paid the upfront fee and was very patient with them. They communicated the process they needed to do and time it will take them. There was a 20% chance of recovering the files. They called me saying they were unable to completely recover, but at-least 90%+ was recovered. I didn't mind paying $1500 for family memories because money will always come back, memories won't. Thanks again to Platinum Data Recovery for the great work. read more

Worth every penny to get my data back!! Efficient and great communicators. I hope I don't need to return but in the case of another corrupt drive, I will be going back to Platinum Data Recovery. read more

My computer crashed!!! Aaarrgghh..... Lost all my data and the guy from Geek Squad said he couldn't fix it. Found this place on Yelp and based on all the fabulous reviews, I called them up and hustled right over there. David, the chief engineer, helped me out and told me not to worry, that he was 99% sure they could recover the data. I paid the $99 for rush service (otherwise the diagnosis is free) and in a few hours he called to say he could recover the data and that the cost would be around $495. Yikes. But what can you do. I had a year's worth of work on the computer. So the computer was trashed but David recovered the data and I picked it up the next day. They put the recovered data on a small external hard drive. These geek guys are the best. Apparently most of their work is mailed in, and David said they get at least 20 hard drives a day to work on. Their office is no great shakes, there is a steep stairway to go up so not for disabled people, and the parking sucks. But whatever.... they saved my data!!! read more

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Gonna HIGHLY recommend Platinum Data Recovery in Los Angeles. A month ago, my computer unexpectedly died a painful death and took 10 years of stored data down with it. (Yes, long story, know about the Cloud etc and it was not backing up properly). Point is, IF you ever find yourself in the devastating situation I was in, CALL THEM. Honest, direct, communicative and cost me half of what DataSavers would have (the company recommended by Apple). I cannot express how grateful I am for them and their outstanding work--David could not have been nicer and more direct throughout the process. ALL of my data was restored when two other companies could not retrieve it. read more

If you have data that needs to be recovered, this is where you want to go. These folks do miracles! I've now used them twice, and both times they saved me--when others told me it would be impossible. Moreover, they're utterly professional, friendly, wise, respectful, kind, generous and reliable. From the moment you walk in the door, you get the strong sense that this is a team looking out for your best interests. If only every service were like Platinum. They have my highest recommendation, and deep appreciation. read more

David from Platinum Data Recovery is a HERO! He was able to recover all of my files (professional and personal) for such a reasonable fee compared to his competitors. Plus he's such a kind, helpful human. I highly recommend. read more

David was very helpful, patient, and responded right away to help me with situation. The price for service was reasonable and the service itself quick. David also offers good advice on how to prepare any problems in future. Overall, I recommend Platinum Data Recovery. read more

David was very helpful with my data recovery and obviously focused on customer care. The process was easy and straightforward. Will return if this type of service needed again and would highly recommend! read more

If you have a chance to meet David, you are in a position you sure wish you didn't find yourself in. But if you have found yourself in that unique panic of realizing you've lost important data, David is the guy you want to see. He helped recover data off of an external hard drive that conveniently crashed at the same time my laptop did. He was calm, friendly, persistent, and most importantly, effective! This is the person you want to see in the moment you don't want to be in. read more

They successfully restored all my lost data, and were very professional and pleasant to work with.

I've been given Platinum Data Recovery as a referral by one of their peer competitors, Best Buy's "Geek Squad" which says a lot about this company to get such a testimonial. I've also heard nothing but nice things about Platinum from their other peers too, along with a tremendous number of reviews on Yelp too. With that, I did visit Platinum after I had the unfortunate situation where my hard drive apparently crashed, and after having a few qualified tech associates try the DYI "slave drive" attempt to recover the data to no avail, I figured... "this is a job for... Superman!" and decided to go to Platinum. The staff at Platinum is very friendly. The location is very subtle and discreet in the Westwood area near the Westside Pavilion Mall towards Pico. It's on the 2nd floor in a no frills small office with a reception area. I dropped off my drive and they were able to diagnose my problems and provide me with a quote from their estimate of $300-1,500 (a wide range due to the complexity of the nature of recovering data). Within a few days, they got back to me with the bad news that I had physical mechanical failure with my read/write drives being damaged along with bad sectors and a few scratches on the internal platters which required the need of a clean room environment and donor parts for an 80-90% chance (good if not great odds!) to recover the data, with a price quote of $1,245. What I loved about Platinum is that they were and are professional. I declined to go through the data recovery process, since for my purposes, my data wasn't worth that much $ to me. I understand for others, their data can be priceless, and the fee is more than reasonable to pay to get back what they've lost. So, having great business integrity, they didn't try to downsell me any discounts, try to re-negotiate a lower rate or convince me to move forward in any high pressured sales type tactics. I truly appreciate their honesty and practices to that regard. They didn't charge for the diagnosis, and I picked my drive up, and they were very respectful, even putting my original damaged drive in a static free bag they supplied for proper care and handling. That was icing on the cake to their customer / client services from my perspective. I'd recommend Platinum to anyone having data recovery issues who can't find a resolution, as they're reportedly amongst the best, especially where there's mechanical / physical damages. The process and their communication was very fast and friendly. I'd speculate they can do any job within a week if not mere days. Parking is somewhat easy in the area, and it's also a nice area to hang around, shop and eat around too! read more

I had a last minute issue with my hard drive, which had a sudden malfunction. They took in my order and repaired it, recovering my data.

Platinum Data saved me a ton of headache and frustration when they were able to recover the full contents (approx. 185gb of data) of a dead drive in a couple days time. This drive sounded like it was fried...far beyond the hard drive click of death, this one was making grinding noises when I hooked it up on an external SATA to USB adapter. After several days of this, I finally started looking for a local (Los Angeles) data recovery service and found Platinum Data Recovery online with excellent Yelp reviews. I'm a fairly critical Yelp review reader, and I couldn't believe that all the reviews for this place were legit, but after visiting them in person and experiencing their fantastic service I can see why everyone raves about them. I've been a techie for about 14 years now, and have used several data recovery companies in that time. Platinum Data was by far the fastest, friendliest & most professional. I'd have no hesitation in recommending them to friends, family & IT colleagues. Thanks Platinum Data Recovery! You guys rock! read more

My USB flash drive got bent and I had a few files on it that were very important to me. I mailed my flash drive to Platinum Data Recovery for free evaluation. They called back with the price quote of $395. They did a great job and I got my drive back in 3 days. Very reliable company and highly recombined read more

Platinum Data Recovery - Data Recovery Near Me - Los Angeles, California

If you have important files in a dysfunctional external hard drive and no back-up for whatever reason, this place is savings careers, opportunities, and livelihoods! My external hard drive abruptly stopped working and David did his magic and recovered all of my files. David was extremely kind, patient, transparent, and definitely put me at ease. With Platinum, you're paying for high-quality service and confidence that this amazing team will recover your files. Thanks so much David and I 10/10 recommend this place! read more

First class service from a truly professional Company that you can trust wholeheartedly with your data recovery needs. This company was reccomended to me by others who could not help me. From the beginning I was guided by truly knowledgeable and professional staff (David) who explained to me and walked me through the processes of Recovering my data. It was not cheap but ultimately my data was fully recovered I can say I am a highly satisfied customer. I was also given tips on how I can secure my data in the future. read more

Platinum Data Recovery saved the day. They recovered 1.5tb of data from a failed drive very quickly. I really appreciated the consultation and communication throughout the recovery process. These guys are legit. If you need a hand give them a call. read more

David at Platinum Data Recovery saved the day not once, but TWICE! I can't recommend this company enough. As someone who does extensive research, I now know for a fact that Platinum Data Recovery is the best to use (especially from my own personal experience). Totally trustworthy and they show real results. It's a no-brainer! read more

Platinum lives up to it's name -- unless they might decide to say DOUBLE platinum -- this would also be true. Professional, fair, thorough, honest, trustworthy -- on top of being prompt, skilled, and easy to talk to - these are the only people I trust with my data recovery efforts. As a research professional, they have assisted with nearly impossible data recovery efforts. The technicians are highly skilled. Personally - as a mother with thousands of family photos only stored digitally -- they recently saved my family tree -- literally pictures taken over two decades that I thought were gone for good, were restored. These guys are the REAL deal - don't bring your data projects to anyone else. read more

Luis and his crew did a fantastic job recovering data from a drive for me. It wasn't fast, nor was it inexpensive but it was worth every second I waited and every penny I paid. I will say however they charged me well less than 1/2 of what other recovery services had quoted.They got back 99% of my data, and what could not be recovered were files from applications that were easily replaced and/or have been superseded by new versions. I could not possibly be more satisfied. read more

Platinum Data Recovery is a life saver!! My laptop's hard drive crashed. I went to someone else and got the hard drive replaced, but they could not recover my data. A Yelp search and all positive reviews led me here. It's not cheap, but it was so worth the cost. Everyone is very professional. Even though they couldn't guarantee that they'd recover my data, somehow I knew it would be okay based on their level of expertise. A few days later, all of my data has been recovered!! read more

Great service. It took me 3 months to get my hard drive fixed because I took it to 2 different stores who both referred me to Platinum Data Recovery. I was quoted an exorbitant amount of money at datasavers so I decided to give Platinum Data Recovery a try. It's still pricey to fix a hard drive but it is worth it if you compare prices. They know how to fix your shit and they're pretty quick as well. I accidentally dropped my hard drive from the top shelf of my closet. Little did I know that a single drop would ruin my drive. Bad mistake on my part. I had to fix several parts on my drive... It was a long process - I had a ton of questions and Adam was patient with me. They told me what files were recoverable and what weren't - about 15-20% of my files were not recoverable. Alas, I still want that remaining 80-85% of my files so I guess it's worth the cost. They even shipped my drives to my place for free so I don't have to travel to west LA. read more

David was amazing, very transparent about the service. They recovered my data in a timely manner. He gave good advice in terms of how to prevent the problem from happening again. I would recommend this company to everyone! Platinum Data Recovery - the best! read more

So the worst thing that can happen to a photographer happened to me. I was shooting on a 64gb cf card and I had a good amount of pictures that I had not yet downloaded to my hard drive or computer. So I go to a lab in dtla to print a few photos off that memory card and while I'm choosing those photos I wanna print in a "sketchy kiosk" my images won't load. Wait for almost an hour for them to load, get desperate and try a different computer just find that the card is not readable anymore. I try a lot more computers and none work. I took that same memory to another data recovery place and they tell me that a circuit inside the memory is burnt and I would only be able to recover the files by doing a "chip off recover" and they can't do it! But guess who can???... these guys did it for a great price and all the photos in the memory were recovered. The timeframe they gave me is the amount of time they took to recover my files. Also gave me updates almost everyday until I heard the final result! HOPE I NEVER SEE THEM AGAIN! But if I do I know they got my back! Losing files is a horrible thing! But these guys are lifesavers read more

This place is FABULOUS!! I had an external hard drive that I could no longer access. First took it to Best Buy/Geek Squad, they said it was beyond their expertise and suggested I look into a data recovery company. They recommend Platinum Data Recovery as the place to go! I met with David, he was fabulous. They would look to see what was wrong and give me a free estimate (price & time). Within 24 hours he called. It was recoverable, it would take 7 days and what the cost would be. I was not cheap, but today I am sitting here with a completely recovered new external hard drive. Not only work stuff related, but all those treasured pictures and documents!!! HIGHLY RECOMMEND!!! read more

I just have to echo everyone else's experience here. Had an old dell computer that I KNEW was acting up and on its last legs. I procrastinated about doing anything about it and yep one afternoon it just stopped working. Had I backed up thousands of photos recently? Nope. Ones that were replaceable? Nope. Found them on Yelp and stopped by without an appointment. Ignore any concerns about the location or appearance of the office - these guys know what they are doing. After completing a diagnostic they recovered everything on my hard drive. Expensive? Yep but worth it. I hope I never have to use them again but if I need to make a referral it will be to them. If you check in on Yelp they are currently offering free expedited diagnostic. Will save you 24 to 48 hours of turn around time. Also they will provide a hard drive with the recovered data but if you have one and want to save money you can do that too. read more

I'm going to give this place 3 stars because they were courteous and professional. However, I think their $300.00 no matter what standard fee is a rip-off. Now, they do make you aware of that before proceeding which is great. I didn't use their services as it was too expensive and may have been even more. But just a heads up, be prepared to pay $300.00+. read more

They just sent me a confirmation email showing me all my data is recovered! These guys got my data back and kept me update via their ticketing system the entire time. They responded to all my question in a timely manner. As a IT professional if mission critical hard drive goes bad I will go these guys again as they offer a excellent service at a reasonable price. read more

I have never really written any kind of reviews in my life, just because I am not a good writer, but I needed to say good things about this place. I was recommended to visit here from MacWest, where I couldn't recover my CF card in time. MacWest was great, I have to say, they tried their best but my situation just didn't work out with that place because of the time crunch + cards were not their specialties, I heard. Platinum Data Recovery has an emergency option, which sounds a bit pricy, but it's definitely worth to do. I went to several places before getting PDR, and none of the places couldn't even diagnose the problem for several hours. They figured out the possible reason in about 20 minutes and finished the whole recovery in time. (don't remember the exact hours) It was just a huge difference from other places I went through. One of the places told me that I had to send my card to Northern California because they can't fix it!! It was a joke. You don't have to send your card anywhere... Anyways, it was a very pleasant experience. They seem to be very, very knowledgable. Lastly, the data was completely recovered. read more

My computer was so jam-packed with data, it was practically overflowing. I bought a new external hard drive, and copied everything over, just to have some breathing room. So now my hard drive had all my essential stuff on it ... and then it died just 6 weeks after I bought it. What a nightmare! (I totally meant to back up everything, but just hadn't gotten around to it. I also never experienced a major hard drive failure before, especially on a brand new hard drive, so I wasn't expecting this to happen. Well, live and learn.) So I looked into data recovery services, and got major sticker shock. Turns out my brand-new drive is pretty seriously busted, so it needs some intense recovery in a "clean room" facility to have any chance of recovering the data - and there weren't any guarantees it would even work. I couldn't believe this was happening, I was totally freaking out! I'm so glad I found Platinum Data Recovery. The price they quoted me was on the lower end of the spectrum. The staff was very professional and kind. Like I said, I was completely panicked that I lost everything forever, so it's awesome when the people you deal with are nice to you about it. The best thing about this place is that their facilities are local. Every other place I queried sent your drive to another state. Very worrisome, because who knows what could happen to your hard drive in transit? Conclusion: they saved everything! 100% of all my data recovered. They even reassembled my old drive for me when I asked them to, so I can return it for a refund. They didn't even have to do it, but it was very cool that they took the time to help me out some more. I would totally recommend Platinum Data Recovery, if you ever have problems with your hard drive. Thumbs up. read more