I absolutely agree ... it seems like girls who work there always in aa rush just to get it done and pass on most things just so it doesn't take their time .... I used to bring my stuff ones in a while there but I gave that up because some girls as I said just want to get rid of you as soon as possible and some of them just have very sarcastic attitude.... read more

Yes my fellow yelpers, my experience at this store had me actually rushing home to write about my horrible experience here. I look forward to being contacted in such unprofessional manners as previously experienced, so that I may teach whoever contacts me a thing or two about professionalism. Let me start by saying that before I moved to Virginia, my hometown had a Plato's closet that I stopped in a few times to sell clothes. I do NOT believe the problems I am about to share are company wide, but rather unique to this location in particular. Previously I was extremely satisfied with my transactions, and the quality of the store (including the employees). I visited this afternoon to sell some clothes. Before I arrived, I called to ask if they were accepting clothing (which they of course were). The only instructions I were given was to make sure the clothes are freshly laundered, folded, and not in trash bags. I found this incredibly inconvenient (and unlike the previous Plato's), but folded all of the clothing and carried it in. Upon walking in, the first thing I noticed is that all employees look like they haven't showered in weeks, and to boot appeared as if they had just rolled out of bed. I get that they are working at a consignment shop, but it would be nice if you could at least distinguish who is working there from who is shopping there. Then, some young girl asked me if I was here to sell clothing(no, I'm just walking in with my hands full of folded clothing and standing at the designated selling spot), and then told me that she could not accept my items if they were not in a bag. When I told her about the conversation I had with a male employee over the phone before arriving, she told me that they don't allow trash bags but the clothes have to be in some sort of bag. So, I went home, put them in bags, and returned. When I came back, I gave a young man my bags and asked for the time frame. In the background, there was a small baby (no older than one year) behind the counter being bottle fed by a young girl. I thought that maybe this was a fluke, one time thing, but I was horrified when I read through the other reviews and discovered that this has happened before. How RIDICULOUS!!!!! This is a child you are talking about, at your place of work, right behind the cash register. That will make a nice bedtime story for the little girl when she's older. "Honey, do you remember when mommy used to take you to work with all of the used clothing and put you behind the cash register?" When the young guy asked me for my number, I asked if he could call me when he is ready. The same lady that was bottle feeding the infant barked at me "We don't call people!" You have to just come back". Okkkk. I came back in 30 minutes and everything was ready, but it appeared that things were really degrading farther than they already were. A different young guy with neon pink nailpolish was getting us our check, while another young man was having a minor meltdown saying "I just don't know whats happening, I have no idea what to do" while trying to check another customer out. He was then assisted by a coworker who came to his rescue, said "DUDE! This is how you fix it. Bam!". At this point, I look down to my right and notice a large pitbull mix walking around the store, unleashed, in a doggy jacket. I look in the other direction and notice a small white dog, also unleashed, lavishing some customers with attention. I asked my pink nail polished register guy, "So, you guys bring your pets to work?" and he laughed and said "Oh no! Only the managers do". I took my check and left, asking myself on the way out if this was real life, and what the heck did I just experience. I mean, seriously?! Anyplace that the MANAGERS are no older than 30 and run the company store like a zoo, literally, with bottle feeding infants and random dogs walking around (mind you, walking around clothes and shoes and bags that people are supposed to purchase) should be burned to the ground. Whoever owns the company should fire everyone, destroy the no doubt tick infested store, and start from scratch. This is a pathetic excuse for a business, and I would rather throw my clothes out the window on 495 than return there to sell them. read more

Probably wouldn't shop here again. Frankly, the place has a distinct wet dog and cigarette smell regardless of whether the manager says there is no dog or cigarette smoking allowed. It tends to carry over to the merchandise as well. Decent prices on some nice upscale brands here though. Be sure to carefully check over anything you buy for holes and damage too. read more

I really enjoy this Plato's Closet! They typically have a good selection and I usually find cheap cute items there! Staff are always friendly! The only issue is they don't ever take my brand new cute clothing. But other than that I love it!! read more

This store is amazing. Sales associates amazing, especially the short one named Gianny long black hair I believe great girl! She helped me so much which is why I will be returning. At first I thought I didn't like it I wouldn't return, but with her help I found many great items. read more

I have only been to this location of a Plato's Closet, I know it is a secondhand store and they have to make a profit, but they have only every accepted a few of my items, despite them being in good cond. and name brand. I look thru the racks and see things that are not as nice as mine with too high of prices. I came in with a brand new pair of shoes, never worn, and very fitting for the syle and the audience this store caters to, they tried to offer me $3! Compared to a lot of the things I see there for sale, I'm not sure what their selection criteria is, but it doesnt make sense to me. High price for basic -ok items, and not wanting to buy/sell nicer items.? read more

If I could say 0 stars I would. They are unprofessional and horribly managed. Not only is the store a disgusting mess, but they have an unorganized way of buying merchandise. They do not mention, but in the document you sign, they say that if you do not come back to claim your belongings, they own them. The way you are notified to pick up your stuff, is through text. I never received a text and therefore thought they needed more time. When I called a few days later, I dealt with a rude manager claiming that it was my fault and they would not give anything back. This is criminal and distasteful. They never provided me with my own copy of the document and never mentioned this rule even though they knew it was my first time there. Severely disappointed. read more

This place makes no sense to me.. they are low budget and mean. Have certain hours where they only accept things... employees are SO rude. There was a random dog (not service dog) roaming around .. nasty. I was trying to sell my stuff and was told to leave because it wasn't selling hours. Not impressed read more

Went in toI sell some clothes. Walked in to deal with one of the ladies working there in the morning 05/07. She was the most rudest person I've ever had to deal with. She was not personable what so ever. I waited an hour an half for clothes patiently only to get bad service at the Plato's location in Sterling. read more

I had an extremely pleasant visit at this store. They helped me and my wife find what we were looking for and we were able to try on the items as well. I find the prices to be very reasonable. Every time I go, I find something very nice to buy. Also, they have a pretty cool rewards card. It seems that most people are upset because they don't give them tons of money for their used clothes and on occasion don't accept them all. Considering that the only other option is a yard sale or donating them, these people should be happy for whatever they get. From a buyers perspective, I think the selection and prices are very good. I will definitely be back! read more

I've been a Plato's Closet lover since I was first introduced to the store in Indiana. This location is pretty good. I actually got a good price on the items I sold them ($15-$16) and they accepted 5 of the 10 items! Surprisingly, not the Anthropologie dress I spent 80 bucks on but oh well. It helps if you shop at the store regularly, because then you get a better idea of the specific styles they buy. unfortunately Anthropologie is not one of them. The guy with the long hair behind the counter explained why they didn't take the dress in a polite and friendly manner, and he even gave me 10 percent off for a cute winter vest i spotted on the rack because of a small stain I found when he was ringing me up. All in all, a good experience for selling and buying. read more

I stopped in to do looking around here for the first time and after being in here for a little over an hour I walked out with some tunics and skirts. I was pleasantly surprised at how many items I saw and actually liked in this store. I did notice they had some North Face jackets way over-priced. They had some cute boots and a whole bunch of nice, unique tops to chose from. I will be going back. But I will have to avoid one dude at the checkout counter, I don't think he liked that I questioned him on a price of an item I purchased. Way too personal dude! Just chill! Also, make sure the prices ring up as the price they're supposed to. Don't be afraid to ask the cashier to repeat the price back to you as he/ she ring them up. Platos Closet is not like Walmart where you can see the prices as they scan each item. You have to ask! In all, I will definitely be back to do more shopping! read more

I called last week too find out their but policy and they didn't tell me that they don't take anything over XL and ONLY but skinny jeans, well I'm a bigger girl and most of my clothes are not skinny and trendy. I did however being in mostly never worn clothes that I loved the idea of but never worn and now they don't fit so why keep them? They didn't buy a single thing stating that my stuff was too worn or stained, how is that possible when it's never been worn? No, my stuff wasn't trendy but it's classic pieces that never go out of style. I'll never go back to this place. read more

AWFUL!! I sold a ton of clothes to these people and they wrote me a $30 check for it only for me to find out a week later from the bank that the check was a fraud and that I won't get any of the money for my clothes that they stole and sold!!! DISGUSTING!!! read more

Terrible service. Said that I never even dropped my clothes of at that location after THREE HOURS of radio silence. I had dropped off two boxes and a garbage bag of clothes. They said they didn't buy ANYTHING because I only had spring clothes. Both of my boxes and half of the garbage bag were winter sweaters and jeans. Awful, awful customer service. Do not recommend at all. read more

The Dulles location isn't the best location to go to. I had to wait ten mins to get a fitting room because the employees were not paying attention and would rather be talking to other employees.The fitting rooms weren't even full. I suggest going to Chantilly location, they're always very welcoming and a bit more organized. read more

Drove an hour for them to tell me they stop buying items from customers after 7pm. Would've saved me the drive if it was posted on a website of some sort. Good job Dulles, you lost out on brand NEW Lilly Pulitzer items, a few pairs of NEW Sperrys, and NEW nike clothing. Not to mention that it's cheaper to go to an outlet and buy it new, rather than used. Platos Closet in my area is even worse. Don't recommend at all. read more

Horrible. I put an item on hold to pick up ( which they claimed was put in a hold bin!) and then sold it to another coustomer and acted like I shouldn't matter! If you want to be mistreated and deal with employees who have absolutely no clue what they are doing and are utterly useless please shop here! Never shopping here again, and I would hope you do the same! Plato's in Manasas and Fairfax are worth the extra drive due to their incredible selections and friendly staff. Bottom line: seriously reconsider shopping there and if you do, know the service you receive is going to be a disaster! read more

HORRIBLE!!! I brought in a trash bag full of IN-STYLE clothes, and they tried to tell me they weren't. The people that worked there today don't even know what style is considering what they were wearing. Don't go there unless you want to get ripped off. They only took 10/35 things I had, and only got $19.50. Very disappointed, and definitely won't be going there ever again! I went to the Plato's closet in Christiansburg (which is right near the college I go to) and they accept almost EVERYTHING. The people here in Dulles just don't know what style is lol- never coming here again! DON'T COME HERE :-) read more

I strongly agree with most if not all of the negative points made in previous reviews, as for I have no good things to say. As a small business owner myself and many years of retail management experience I find this store to be the most unprofessional and poorly run business I have ever walked into. I am not here to point fingers or vent, but as a business owner if people had these opinions and if these things were going on in my store, I would want to know so I could improve my business. First of all the store is way overstaffed and only the owner, manager (the owners daughter) and one other female employee seem to know what their job is and how to do it. The employees do indeed look like they rolled out of bed and their is no kind of uniform or dress code.Enforcing this may be helpful to the customers so they can tell who actually works there, since the employees most days are standing around or having very personal and inappropriate conversations with each other. Also as in other reviews I recall seeing a baby behind the counter which belongs to the manager and various dogs which also belong to the manager and the owner. This is not normal...but who am I to judge. There is definitely a "funk" that hits you in the face when you walk in the door, not quiet sure what that smell is but it reminds me of the goodwill in Herndon. Since this location opened about 2 years ago, I stop in from time to time hoping maybe it will be better, maybe today is the day, maybe I will find that rare jem, but no not yet! The selection is poor and I have seen some of the most bazaar items...what were they thinking? I myself have gone to sell clothing, all clean in perfect condition and popular brand names and have all times been sent home with about 97% of it. What's the deal you don't want the good stuff? You prefer Target brands? My latest point of concern is the music choice! I was last in on a Saturday in the afternoon and heard them BLASTING pop music. Which i was like OK whatever the store is targeted towards young adults, but then they played the song HOW I ROLL by BRITTNEY SPEARS. The lyrics are as follows....YOU CAN BE MY F?#K TONITE, WE CAN TEAR IT UP TONITE..... OMG..my jaw dropped...never did I ever think I would hear that in a store! read more

This place has some great finds and for affordable prices. Everyone loves to get a good deal. The staff has always been courteous and helpful. read more

I am in LOVE with Plato's Closet. I got a lot of great stuff for really cheap, and the store is SUPER organized and just overall amazing. My sister found a pair of brand new converse for $20!! I am so so so in love!! In previous reviews, people were saying they didn't accept their clothes, and that's why plato's has such a low ranking. The racks are completely filled to the brim and if they accept everything brought to them, then they would have to turn plato's closet into plato's wearhouse. read more

I was quite impressed at first at this stores offerings and had shopped frequently here to outfit my five children. Since I have two with special needs that make clothing shopping more challenging I will occasionally "guess" the size that is needed and return or exchange if necessary. Fortunately, this isn't too frequent as I am a pretty good guess--but the return policy is something I make sure of anyway. I had made several large purchases here that had not required me to make any returns--enough so that I had the "stamps" to give me an additional discount. I went to purchase summer clothes and spent over $500.00 after applying this discount. I asked just to make sure about the policy and was told that as long as I had the receipt and no tags where removed I could return the items if I needed too. Once I returned home I discovered that about $70 of my purchase didn't fit and attempted to return them for store credit. I didn't want my money back. . . I only wanted store credit so that I could find the right size in their other offerings. However, the owner refused to allow this because she said that the REAL policy. .as opposed to what the store clerk had told me. . .that discounted items could not be returned even for store credit. Period. Of course, I could keep a bunch of clothes that wouldn't fit. And no. . .it didn't matter if this was the first I had heard of it or that I was told otherwise. There was fine print on the receipt that should have guided me where "discounted items" where not allowed to be returned. So, I suggest using caution when shopping here because 1) store policy seems to shift dependent on how best to keep your money; 2) " discounted" is interpreted to include ANY reduction including using their reward system for frequent shoppers-- rather than to reference sale items. In my opinion, this is a convenient and unreasonable definition. . .again, see 1 above. and 3) Any owner that is stubborn and foolish enough to lose a customer that outfits five children every change of season and on a large scale over a request for a $70 store credit leaves one wondering about how well the rest of the business is run. To the owner, I refer to a classic scene in Pretty Woman where Julia Roberts lifts her multiple shopping bags. . "Mistake. BIG mistake." read more

To say my experience at this location was disappointing is an understatement. Not only was the store unorganized and cluttered, but the staff members were not welcoming/professional whatsoever. My sister and I were told that we'd need to wait about an hour for them to go through the clothes and accessories we intended to sell to them, but didn't receive texts until almost two hours later. I had no problem with them not accepting most of my clothes (I brought in a huge bag of stuff), but once they offered me $31 for 9 items I was appalled to find that upon those 9 items were brand new adidas sneakers, an unopened lifeproof case, and a $68 Lucy Paris shirt that still had the tag on it. I immediately told them that I would be taking those three items back, which bumped their offer down to $16. This means that they were offering me $15 for upwards of $200 worth of merchandise. Making a profit is one thing but come on now. I've been to other locations and had very pleasant experiences, but will NOT be returning to the one in Dulles. read more

The store smells gross. There is a dog in there all the time and that adds to the smell. They are not consistent in what they buy or sell. Its just a hot mess. Better off donating and buying new items at TJMaxx or Nordstrom Rack right next door. Sorry, but I hope they close and something else more useful opens. read more

I am very disappointed. My daughter and I took three bags of clothes - most of which were designer brands. The people working there said they would not take anything because they were out dated and worn, which was not true. There were clothes from Free People, Juicy Couture, Urban Outfitters - just to name a few. When we came home, we discovered there were at least 5 pieces missing - all high end things. Not enough that we would notice immediately. We called and the "manager" claimed they did not have a bag in the back, and would call us back. Needless to say, they never returned our call and denied taking the clothes. Definitely not worth our time to go back. Nor were the clothes in the store worth buying. read more

One again great store. I have been through ten 20 percent coupons and going for more great deals and staff highly recommend them

Overall this place is a disaster. I was excited to find some good finds at their bag sale they had going on. Everything you fit into a bag for $15, that's a great deal. Walking in there are clothes all over the floor, and frankly who wants to buy clothes that have been stepped on and thrown around. They had plenty of shoes to pick through in different bins that were included in the sale. I filled my bag halfway wich meant everything was a doller in my bag. I found a nice pair of shoes in the bins that were supposed to be part of the sale. I asked an employee who was very polite and answered my questions, but when I get to the front the people working the registers are extremely rude, not people friendly, and frankly need to be replaced. If I ask an employee a question I should have the exact same answer from the other employees. That goes to show they could use some more training. Another problem I had with this store is the quality of the clothes many items had holes, stains and not to mention a pair of pants with menstrual blood on them. What a turn off and frankly disgusting! Won't be reccomending anyone here! This place needs some MAJOR work! read more

A total and complete RIP OFF!!! I've been to this place twice and the staff is TOTALLY unprofessional. My first experience there was ok. I brought in a bag of clothes and they only bought a few items so I knew what kind of items to bring next time. This past week, I went there three times and their "open hours" schedule doesn't seem to match the staff's schedule because each time I went by the store was closed. Finally I found the store open on Friday and dropped off a bag of brand name used and new clothes and shoes (Ed Hardy, BCBG etc.,) I was only able to drop off because I had to go back to work. I work around this place, I don't live around the area therefore, I was unable to go back due to a family emergency and when I got back on Monday I was told that I HAD LOST my clothes!!! that according to their policy, I abondoned my belongings and that they were either on the floor for sale, which I'm sure they ALL were or that they would be given for donation. The guy who originally took the order came by while I was talking to the girl who was giving me this news and he made a U turn and walked away as I'm sure he knew what was going on. Needless to say, this store steals and then make a profit or stolen items because that's exactly what they did and its now my understanding that they do it ALL THE TIME. If I wanted to make a donation I would have made it to a non-profit organization not to them. read more

I just got back from this Plato's Closet. I am so steamed that I actually just made this yelp account for the sole purpose of writing this review. My wallet is pretty thin these days so I decided to try and sell my clothes at Plato's Closet. The website said to bring in folded, clean clothing in a shopping bag and I followed these instructions. I walk in, hand over my clothes, and look around for something to buy. I could not find a SINGLE item I would EVER leave the house wearing. All of the clothing was way out of style and it smelled very bad in there. I thougt to myself, "Wow, if they accept these gross clothes, they will definitely buy mine." After waiting for 20 minutes like I was told to, the staff (a bunch of dirty hipster teenagers) said that they wouldn't buy my clothing. I was so surprised. I had brought in all brand name clothing! I brought clothing from Charolette Russe, Urban Outfitters, Converse, Billabong, and Nollie. I even made sure I brought in clothes the site said they were looking for. They said the clothes were too summer-y and worn. That's interesting because a lot of their clothing was skimpy and distressed. My clothes were genty used and bought pretty recently. I was so disappointed that I wasted my time and gas money on this poor establishment. I will sell my clothes to a more reliable, clean, and fashionable thrift store. Also, why do they need my phone number? They don't even call you when they are finished with your clothing. It was just a really weird place. read more

I really dont know why everyone has been giving bad reviews They have alot of hollister and abrcrombie jeans I was trying to look for crewnecks by PINK by victoria secret nut I didnt find anything probably beacause i was the for 10 minutes but im sure if you go in there and look you will find really nice stuff Im going bacck to buy wedges there on wednsay im looking forward to go When I went there on sunday I was expecting it to be messy and dirty but it really wasnt I wasnt sure I should go beacause of the reviews on here but let me say its not bad at all its really nice read more

This place is totally shady, and I would give a zero if I could. I took several items in to consign, came back after 45 minutes, and they only took two pieces--a brand new skirt and a pair of shoes. I had brought in some clothes that were damn near brand new--I'd only worn some of them a few times, yet they told me they were "too worn" and "showed wear". Lies. I took my remaining items back to the car only to find that they hadn't even bothered to go through one of the bags (but remember, my items "showed wear"). The items in it were folded exactly as I had when I placed them inside. I made $8.40 off of a brand new never been worn skirt and a pair of shoes. I would have made more money if I had a yard sale. Skip this place! read more

as an avid platos closet goer, this is by far the worst one i've been to. all of the employees are super rude and constantly give dirty looks anytime i go in there, the store is always a mess, and the selection to choose from while shopping is very small. i've never written a yelp review before but i'm so tired of this platos location and will not be going back. whoever owns this location needs to hire some people that are nicer because that's such a big turn off when you walk into a store and immediately get greeted with dirty looks. smh read more

I am a huge fan of Platos Closet! Its so nice to have a place with gently used clothes in name brands! Well organized and nice staff.

Overall , I am disgusted with the attitude of the employees here . I stood at the sign in counter to sell clothes and the "manager" standing behind the counter refused to sign me in and literally yelled to another employee across the store to come over and do it so she didnt have to all while rolling her eyes . Being as I am a former employee of Platos Closet , I know how the process works and the percentage of money I should get back per item based on what they are selling it for . They decided to take 9 of my items for $18.00 ???? Are you kidding me ? I brought in a pair of unworn wedge shoes still in the box , 3 pairs of uggs , 1 pair of genuine suede moccasins and reckless , obey , and Diamond supply co. tshirts , all of which they decided to pass on . I waited over an hour for them to go through my things only to be given major attitude when I came back to pick up . Seriously unimpressed . read more

Updated from 2013. I will never get over it. This place is a scam. I went to go sell a few items and had the worst experience. After waiting for them to decide what they'd take, I came back to a bin of 5 items they priced at $20. Okay, fine. However, they showed me the bin with 5 ITEMS. I could clearly see the items in there so I didn't bother to dig in. When I left, I decided to look through both bags I had brought & realized I didn't have some articles of clothing & a pair of shoes I had put in there. Those shoes were NOT in the bin they showed me so I decided to go back. When I asked to see my bin again, I noticed the bin had miraculously filled up. Like...are you serious? I was so pissed. They basically stole from me. & when I confronted the lady she became very nervous & someone else came to tell me "she'd had a long day & she apologized for miscounting" ............ wow. If you do decide to sell your clothes just LOOK through the bin carefully. & recount & DOUBLE CHECK your items bc I wouldn't be surprised if that's what they do regularly. Never again. read more

Wish I could assign negative stars to this establishment. If you do business with them, BE CAREFUL. Took a bundle of some of my finer clothing items to them (silk, designer). If they do not provide you with a price right away, and you leave the items with them, they will TAKE OWNERSHIP of them if you are not back within 24 hours, and profit from the full sale price. read more

This is the worst Plato's I have ever been to. The store is a mess and the racks are too cramped to go through. They had clothes just tossed into bins and shoved under displays. The staff was rude and unprofessional, and I heard who I assumed was the store manager talking about something very personal and cursing. The store smells really strange, almost like wet dog, and the clothing reeks of cigarette smoke. I will definitely not be going there again. The Fairfax location is infinitely better. Check out Plato's Closet Fairfax!!! read more

Very nice employees and really helpful. WAAAAAAY TOO CRAMPED. I swear I couldn't breathe.

i like this store has so many brand and many brands but it vary old i understand it used but so so old. i found some good stuff like a new forever 21 shirt about 13$ and pair of uggs for 100$ it in ok condition but i looked in a burberry purse it was so dirty. they do have lots of good brands for less brand like louis vuitton, juicy, bebe, bcbg, hollister, a&f, findi, northface and more but they should buy newer clothes so other people can buy them read more