One of the best. Easy to book online last minute. Always have availability. Quick service at…read moreairport. Just look for the USA sign. Options to book cold drinks for the ride. Always on time and you can change your pick up time as needed. They check flights so they know if your plane is late. Friendly service and appreciate if you know a little Spanish. Cant really get much better

We used USA Transfers for transportation from the airport to our hotel and back, and both…read moreexperiences were absolutely flawless. The vans were clean and comfortable, the drivers were friendly and professional, and the service at the airport was smooth and well-organized...exactly what you want after a long day of travel. Everything ran on time, and the whole process was stress-free from start to finish. Honestly, we can't say enough good things about them. Next time we're back in Mexico, we'll definitely be using them again. Highly, highly recommend!

If you are planning an upcoming trip to the Yucatán Peninsula and are looking for reasonably…read morepriced, punctual, courteous, and hassle-free airport transportation, highly recommend reserving with the folks at El Nopal. Our pick up and drop off commutes were seamless. Look for their friendly staff in the light green shirts.

They never showed up to pick us up from the airport. Their customer service number is a joke. Very…read moredifficult to reach someone. When we finally did, they said they were there and sent us to a numbered spot. No one was there. They assured us there was always someone there. Then call disconnected or they hung up. Trying to reach them again ws ridiculous. We had already wasted a lot of time and we're tired from our trip we ended up finding alternate transportation. I contacted Expedia which is Trying to get us a refund.​

We confirmed our arrival with company via email. We also communicsted with thrm during our travel…read moreconfirming no delays or changes to our schedule. we arrived in Cancun at 9pm on a rainy night and there was no one to pick us up. We called the company 4 times and no answer, we contacted the hotel and they called and were placed on hold for over 10 minutes before hanging up. a bystander offered to call with us as well and got through to Roberto. He shared that there was a van at terminal 2, we were at terminal 4 but they had no wrong for us. He could try to get us a ride in 2-3 hours (no guarantee). we got our own transportation after emailing the company and no response. They did not respond but instead sent texts asking what excursions were of interest to us. please book your transportation with your hotel or at least read reviews for this company. The experience is similar for a large number of their travelers. They do not show up!

Hands down, the absolute best people to use. We used Playa Transfers to get from Cancun Airport to…read moreour condo in Playa del Carmen. Traveling with my elderly father and 2 children, we decided to go with a private transport. We were quoted at $162. $81 both ways, private service, directly from point A to B, for 5 people was a steal. Our driver was waiting for us outside with a cute little sign with our name on it. Helped load our bags, had the air conditioning running, and provided fun info along the ride. We also used them for our day trips to Tulum and Chichen Itza. It was basically an "open" service, meaning we reserved a private transfer to use any way for an allotted amount of time - 4, 6, or 8 hours. We reserved 6 hours ($200) for drive to Tulum, lunch, and either snorkeling or cenotes. Again, they were there early to pick us up and drive us where we needed/wanted within our 6 hours. We chose 8 hours for Chichen Itza. Drive (private transfer), tickets to Chichen, private guide at Chichen Itza, Cenote swim, and lunch buffet- $510. Again, they were absolutely amazing and personalized our service to meet our needs. Absolutely the BEST!!!!! We love Tello, Raul, and David!!!!!

We have used Playa Transfers many times and found them great. HOWEVER THIS TIME THEY LEFT OUR GROUP…read moreOF 5 and 6 STRANDED AT THE AIRPORT. We had to pay for additional transfers and our entire group including the kids were quite upset. I would not use them again.

Rafael was an excellent driver and our first experience with Happy Shuttle was great! Clean…read morereliable vehicles and friendly service, we felt safe and welcome! Gracias!

Our flight was delayed 4 hours, and we were still expected to wait at the airport for over 6 hours…read moretotal. That's simply not reasonable. I was told there were no other drivers and no flexibility the entire day which to me doesn't sound normal. While I understand policies exist, good companies know when to make exceptions. A partial refund or even an effort to find an alternative solution would have made a big difference. If you're truly that busy, partnering with another service should be an option. One or 2 calls could be make to make a customer happy Instead, there was zero effort to accommodate the situation. We had to wait for your drivers because you said there was an accident by the airport earlier when we arrived. This was booked by my brother, but I normally use another company USA Transfer & my experience they are more customer friendly. A side note we were staying in Club Med 17 min ride to Airport & for sure where many of their drivers drive thru, If they wanted to assist in anyway.

Fernando demonstrated such great customer service and professionalism. He went above and beyond to…read moreensure that my needs were accommodated. I really am grateful to have had the pleasant experience with Fernando.

UNRELIABLE! We had a terrible experience with this company! They contract with other companies for…read moretransfers. They don't have their own vehicles. You don't know who is going to show up. Our pickup from the resort to the airport arrived 40 minutes after the scheduled time and then it wasn't even the vehicle that I ordered. I confirmed our pickup the day before and was assured it was scheduled. I texted and called on the day and was told repeatedly that they were on the way. All lies!

My husband booked Carey tours for swimming with the whale sharks before our vacation in Riviera…read moreMaya. We got picked up on time from our resort, got to the boat and was served a little breakfast before we headed out. It was a rough day on the ocean (choppy), but an amazing day. We were supposed get two jumps in with the whale sharks. It was our lucky day! First we swam with a whale shark, then we got to swim with a Manta Ray! So great! Then they let us do another whale shark jump. In our group, my husband and I were the only ones who got to swim with the Manta Ray. They don't see them that often. After our jumps, they took us to isla mujeras for fresh ceviche prepared by the captain. We got to hang out in the Caribbean blue water. This was such a great experience!

We booked a Cenote tour with this company as an activity for a bachelorette party. The prices vary…read morebased on the group size. We ended up paying $125/person before tip. Our tour guide picked us up from our place of residence and we visited 3 different cenotes. The first one was a popular one called Gran Cenote which was beautiful! Our tour guide (I wish I remembered her name!!) was very nice and so much fun! She was engaging, knowledgeable, patient, and very accommodating. The second Cenote was tak-bi-ha. This was a cave with bats in it! The third cenote was a completely open one called Xunan ha. It was really fun to explore these different cenotes. They also provided snorkeling gear and we were able to snorkel in each of the cenotes. It was nice to have our guide guide us through the closed/dark areas of the cenotes with lighting. In the middle of the day we also had lunch at a local place. The food here was just ok and very greasy. Also several people in our group got sick later that day so not sure if there was an issue with the food or how clean the water was at the lunch spot...would be careful especially with drinking water here. Other than that we had an amazing time. I'm sure it would've been cheaper to go to these cenotes on our own but it was worth it to have this tour group organize everything for us, provide transportation, etc. Plus both our driver and your guide were amazing and made the day even more fun!