This was one of the worst experiences of my life. After paying them 7-8 thousand dollars through insurance and personal payments. . Not sure of the final amount. I'm stuck with the cheapest looking dentures. The bottom is so big. My bottom lip sticks out. I can't speak right. I can barely fit food into my mouth. They replaced the top for being too big but refused to replace the bottom. Dr Ernst seen they were too big and acknowledge it but was like oh well you signed a contract. Sure I signed a contract but I signed a contract for what i paid for not the trash I received. read more

I needed crowns on some damaged teeth and had been to see Dr. Ernst. I had work done by him years ago when I moved here, but decided to go holistic because of medical issues. He is covered by my insurance company so i felt comfortable to see him for this. The work is very well done. I had a lot of waiting time in the chair as he works on other patients at the same time. His assistants were all very nice. I used to be a dental assistant, so I trust him. When I used to go there, I always had a different hygienist and sometimes different dentist. I prefer to have familiar hygienists and my own dentist. My husband seems pleased with his care there. read more

After the person who was so rude calling me? Nah, I'm good! My insurance pays for 2 free visits a year - to include cleaning. I've been going to your practice for years and never paid a copay. Ever! Want to know why, because it's covered under my insurance. That person on the phone wants to argue with me about paying a copay now?! Other dentists are out there that will gladly take my business and I will be taking that business elsewhere from now on. After years of being your patient and this is how I'm being treated? Hello Google review!! read more

If you are getting a simple cleaning then you will be fine coming here. If you need any additional dental work you may want to STEER CLEAR! The fact that they cannot keep the same dentists at this practice and it's basically a revolving door for dentists should be a BIG RED FLAG! Obviously if you cannot keep dentists in your practice then there is way more wrong then patients can even see. No one ever calls you back. If you are lucky enough to even speak to the manager she is very rude and not helpful or caring at all. Go to this practice with CAUTION. The good reviews are all basically simple cleanings. If you need anything done other then basic cleanings then you may want to look into a more caring, experienced, and professional practice. read more

These terrible places need to be reviewed and people should pay attention! The waiting times to get a cleaning here are absurd - in excess of 6 months - close to a year! Once you get there - you'll wait forever and the staff is efficient bordering on rude. The are like a car repair center and try to upsell you while using fear tactics. They told me I needed a Deep Cleaning and gum grafts that were going to be $3,000!! I got a second opinion- the very same day - from another dentist 5 miles away - and YOU GUESSED IT - not needed! I left , never looked back and so should you! Do not use this dentist. Terrible on all levels. There are much better options! The kicker .... They tried to bill me for the service!! Wow! read more

It's my dentist. I'm there at least twice a year. I've been a patient since they first opened, and dropped a flyer in my paper box. Always a pleasant experience. read more

I cant say that the staff isn't friendly cause they are. However the man dentist is the worst I've ever seen. I had a root canal at endo and went to them for crown. Dr kim was so rough and yanked my face so much that I was sore for 4 days. The temporary crown they put on was horrible. It stayed on 2 days. They never asked how I was or told me what they were doing. The rooms are tiny and have no windows. I have never been to that bad of a dentist or practice. read more

This the email sent the practice today. Good afternoon, I am not sure if this email will get to the person or persons who truly care or not, but I feel the need to inform you of the extremely dissatisfaction we have with your practice. My wife and I have had scheduled appointments for months. Routine as they are, they were scheduled long in advance of today. We were originally scheduled for Friday (09/15/2023) at 1600 hrs. Your office contacted us on that date and explained the dentist had an emergency and could we please reschedule. We understand life happens. we were scheduled for today (09/16/2023). Both of us were scheduled as we have the text to show your offices response confirming this. We arrived at the scheduled time. My wife checked us both in at the front desk, or so we thought. Our mistake for assuming the most basic task was not completed by your staff. My wife was called back for her cleaning and check up. It did take an unusual amount of time to be seen, which we also know is standard in the medical/dental industry. I sat in the waiting area for an hour and proceeded to watch numerous patients be called back who had arrived after us. Now this does happen if they were scheduled before us and we may have arrived early. This is NOT the case today. When my wife came out to meet me in the waiting area, she was perplexed on why I hadn't been called in for my SCHEDULED appointment yet. We checked in at the front desk only to find out I wasn't even on the schedule. Now mind you, we had a confirmation we were both scheduled. The front desk explained your practice is SO popular I would need to reschedule now for an appointment six weeks away. Hmmm! I did not make the mistake, but your office would like me to sacrifice my time for your error. Needless to say we did schedule for six weeks out. After returning home, we discussed the lack of professionalism your practice appears to have and decided to locate another dentist. We will not be returning as patients. I have decided to express my concerns on every social media platform. People get tired of being treated as numbers and not true patients. This will not affect your practice, but it will allow us to know we won't support this type of service. Hopefully other patients who may have been treated similarly will stand up and move to another practice. read more

Overall I left feeling rushed and unheard as a patient. 1. Two stars for the renovations & decor. 2. My wait time for a 5 minute consultation was 1 hour. 3. No one took the time to find out who I was or why I was there for the whitening consultation. I have a big event in August and several in 2022. But no one took the time to to ask. What happened to patient-client relationship? 4. Instead I was told that I have 7 cavities, an overbite, & stress fractures from grinding because I'm stressed, so I was TOLD. They actually came from when my braces were removed many years ago. But no one took the time to ASK or listen. They just ASSUMED and wrote down what they thought. I'm a well kept woman, stress free. Did not appreciate the "no interest/I don't have time" approach. The braces were for crowding ....but again no one took the time to find out about my dental health. 5. On Monday I had a full dental exam & cleaning from Town Dental in Mint Hill, how did they not did see any cavities on the X-rays or during the oral exam? And how do I have 7 just 2 days later? 6. Lastly, how does paying $2,140 sound for dental work first ....then MAYBE a whitening afterwards ? (The cost excludes whitening.) 7. I'm not disappointed that I was unable to have the whitening procedure scheduled (that's been kindly & efficiently taken care of elsewhere), rather I'm disappointed in the ASSUMPTIONS and being "blown off". Sincerely, Antoinette King, PhD National USA Royal Ms. 2021 National Elite America's United States 2020 Ms. Central Carolina Elite 2019 www.AntoinetteKing.com "Named 100 Most Powerful Women of Union County" read more

My family has been using Pleasant Plains Dental for a number of years. My wife went to have them remake one of her partials that had broken - she was quoted an outrageous amount for the partial and spoken down to by the Dentist about cost - she informed me and when I called them got the run around for hours saying the person I needed to speak to was at lunch and when they finally came on the line they refused to speak to me about the issue quoting the privacy laws - this organization has changed and we will not be using them again - very poor patient and customer service - it is a shame as I have recommended them a number of times over the years as they were a very good organization in years past. read more

Always issue with filing insurance. Can call to remind you 3 times of appointment but can't tell you that they are having issue with insurance on file. When you get there they will explain and let you know the person that handles insurance is not there yet. read more

Very welcoming environment, very clean, supportive, and willing to work with you financially. I've not been to a dentist in a decade and, as you can imagine, I was pretty embarrassed. Not even an OUNCE of judgement or feelings of insecurity while having my scans. I've definitely found my new dentist office! Thank you! read more

Horrible dentist office...unpleasant very authoritative staff.very demanding.

The entire team at Pleasant Plains is fantastic!! My family and I have been going there for years and have always had a wonderful experience. Between routine cleanings with Kayla, braces with Dr. Arino and Q, and the always helpful staff at the front desk, I always feel I am getting the best service. It's absolutely worth the drive and the late hours are very helpful for those of us working in other healthcare fields. Thank you Pleasant Plains for taking care for me and my family. read more

I had crown work done and the amount for the entire treatment was $1059. My dental benefit through Liberty Mutual paid Pleasant plains dental $1622.It states right on the pleasant plains dental treatment plan agreement that was signed and witnessed by Brittany at Pleasant plains that if the insurance pays more the dental office will refund the difference to my insurance company. I called Liberty mutual and Medicare who both said the dental office is responsible to handle the proper distribution of funds. I called the dental office and spoke to Paris who is the insurance coordinator and wrote to Dr Henry Ernst who is the owner. I asked that they refund my benefit overpayment to my insurance company because they received $563. more than my bill. Also that all my dental benefits are exhausted for 2022 due to this error. Dr. Henry Ernst will not even respond. Paris, their insurance coordinator who I did talk to was extremely rude and unprofessional and just said "the insurance paid and the claim is complete, you are confused ". Taking advantage of a senior citizen Medicare benefits is a crime and telling me I'm confused totally disrespectful. This is being reported and under investigation as needed and to protect other people in the future. Paris is really confused about the laws of Medicare and overcharges by providers. Everyone check your insurance claim statements making sure it matches up with what your provider stated your treatment would cost!!! read more

Good service and pleasant staff. However, the long waits after you get into the room can be improved. Usually have to wait at least 30 minutes. Today, it has been 43 minutes and still waiting. read more

Lack of care and follow through. I was very disappointed after what seemed to be a responsive initial appointment.

I will never go back. I've been twice for a cleaning and then another appt. where I was told I needed 7 crowns!!! They refused to replace my fillings and told me there was not enough tooth wall and that they would fail. I mean, we're talking around 10k to do crowns. They also told me I had a cavity. So, plan B was to see the dental school in Chapel Hill a friend told me about. Come to find out, the dean's son who is my attending MD examined my mouth and after all xrays were done, and told my that I could absolutely have my fillings replaced and that I DID NOT have a cavity. I couldn't believe it! The reason I went to Chapel Hill was that crowns cost about a 3rd the cost. I truly PP just wanted my money and I will never go back. Think twice, maybe 3 times before going to PP dental. read more

I have an anxiety disorder and that makes it very difficult to get fillings, much less more complicated procedures. But Dr. Ernst is AMAZING and knows how to help anxious patients feel more comfortable. I had my third bone graft today, and despite having a very positive experience with Dr. Ernst every time, I was incredibly anxious, to the point where I almost cancelled the appointment. But I went ahead and went in, letting the assistant know that my anxiety was very high today. That message got to Dr. Ernst and he came in and was very comforting. He went slow, explained everything clearly, and by the time we were ready for the Lidocaine, my anxiety had gone from a 9/10 to maybe a 2 max! I feel like I'm the only one in the world who can say that going to the dentist relaxed them! read more

Love the service and wonderful facilities. Quick and very punctual in my experience. FYI, strongly recommend Kayla as your hygienist. She is phenomenal! read more

Everyone is very nice. They are helpful and accommodating with your schedule. Equipment is all new and the office is super clean! The hygienists and assistants are great. They talk to you, make sure you're comfortable and can enjoy your visit to the dentist as much as that is possible. I recommend Pleasant Plains. read more

Pleasant Plains Dental is an awesome! They are always professional and always make me comfortable with getting any work done. If it's just a cleaning they are very thorough and detailed in making sure you know how to keep you teeth and gums healthy. I appreciate everyone I encounter at Pleasant Plains dental. read more

We chose Pleasant Plains Dental because we had heard good things about the practice. When my sons needed braces, I met with Dr. Arino and was very impressed by him and his knowledge. Half way through treatment, I was told that Dr. Arino had left the practice and that unless I wanted to switch to Invisalign, that I would have to transfer to another orthodontist. I just left what was supposed to be my sons last checkup at that office and they told me that they didn't have any equipment there anymore for the braces. They could have called the and saved me the hour round trip drive to the practice. Not happy at all with this experience and would not recommend for orthodontics. read more

Went to bad last night with really bad toothache so I emailed a couple of dentists open on saturday(work schedule is weird) to see if I can come in. This place emails me back this morning and works with my schedule so that I can be seen today Staff/assistant is nice, place is really nice. Dr was very accommodating and professional. He ended up going ahead and doing a bonding procedure for my gum instead of having me come back bc I was in pain. I would definitely recommend this place to everyone. Even if you don't live in Indian trail(like me) read more

So professional, clean, quick and kind. They went out of their way to get me what I needed. Our whole family chooses Pleasant Plains and loves it! read more

Great hygienist Kayla my 7 year loves going here because of her. Dr. Is informative and i don't feel pressured into doing other services like other offices I've been to. Thanks read more

This place is great. Very clean, friendly staff. Thank you Kayla, Megan, Chan'nel & Dr.C for all your help!!

I think going to a dentist is a scary experience for most people, for me it is a terrifying experience! That is until I switched to pleasant plains. I cannot say enough about the quality of care I receive from pleasant plains dental, more importantly is their patience with me to allow me to get comfortable and feel 0 pain. Kayla and Dr. Ali are the best! read more

The place is too big-they have no idea who is in what room, and can leave you waiting for a long time. They also asked for payment in advance for procedure that caused problems I didnt start with, and when the payment was over charged, it took months to be reimbursed because "they bill in batches". Disapointing. read more

Since I moved here, I've ONLY went to Pleasant Plains Dental. The service is innovative and top-notch. The televisions (one straight ahead and the other hangs down from the CEILING! :) are awesome, but what really completes my experience there is the kindness and professionalism. The staff GENUINELY care about every patient, and are very personable. Both dentists are incredible, as well as every other employee I've encountered. I must say, Kayla is exceptional and she does an absolute terrific job at making my time there special! I HIGHLY recommend Pleasant Plains Dental, and actially look forward to my visits there!!! read more

I had an excellent experience today, state of the art x ray machines that don't hurt your mouth when you get X-rays, this was the best teeth cleaning I've ever had Marsha (I think that's the spelling) was the BEST I'm definitely going back. And the Dr was knowledgeable and honest and overall I had a great experience. I highly recommend going here and will be returning in the future read more

This is the worst, most inconsiderate dental office I have EVER used, and there have been plenty. I had an initial FREE CONSULT regarding upper dentures. My appt was for 11:30 I was put in a room in a dental chair and left there. Not one person put so much as a finger in my mouth. I was told they could put something in my current dentures to help until I could get new ones in 2 MONTHS! Finally after waiting around another 40 minutes someone finally came to get me. I was told they were taking me to Brittany, who I assumed was the one going to put the additive in my current dentures. NOPE! I was escorted to the checkout desk and given a paper telling me how much I would owe. I asked about the additive and was told they had to go to lunch. I could come back after that and they would try to work me in and by the way it would be 140.00. They also had the audacity to charge my insurance 299.00 for a FREE CONSULT!! It was 1:05 when I left the office, so I wasted an hour and half for ABSOLUTELY NOTHING!!! I called Affordable Dentures before I left their parking lot and I couldn't be happier with them. If you choose to use this practice, best wishes and make sure you check what they bill your insurance for. I was completely dissatisfied with everyone there except Rachel at the front desk. She was the only polite and caring person in the whole place. read more

I definitely would not recommend these dentists. I went to this office three times for the same tooth to be repaired and the last visit resulted in the tooth chipping in less than two weeks. I was also charged for the repair even though it was not repaired correctly initially. read more

Had to go for a tooth extraction, being my first I was obviously pretty nervous as to what to expect but luckily Dr. Ernst and the staff made it easy, and surprisingly painless. Ernst is a awesome dentist and makes you feel comfortable which is hard to do being in a dentist office. I would definitely recommend this dentist office to anyone looking for a easy experience. My go to dentist from now on. read more

Beautiful office. Dr. Ernst was professional and gentle. His staff were friendly and helped me with financing my dental work. I highly recommend this place. read more

Called for a friend to get a release form to have her records forwarded to another dentist. The friend is 83 and asked for me to help her get this done. They refused, claiming HIPPA rules, which isn't true, as this isn't patient information she would be transmitting to me, just a release form to have her records forwarded to another dentist. They have consistently lied and been dishonest. After my last visit when they claimed I needed to spend $3100 I went to another dentist, who looked at everything. The deep cleaning that they claimed I needed wasn't needed at all. All the other work they claimed I needed wasn't needed, either. These people cannot be trusted. If you think all the work needs to be done that they say, I suggest you go to another dentist and get a second opinion. read more

From the moment I walked in the door I felt welcome ! The Hygenist was super sweet and enjoyed talking to here though out my cleaning . X-rays were the best I have had in all my years . A nice blanket and hallmark on the tv was a great touch . The Hygenist was super attentive and I never felt uncomfortable. I will be coming back. Thank you guys read more

Great staff, great office amenities, great explanation of benefits and treatments. Best dental Appmt I've had!

Awesome dentist with AMAZING staff! Will have you smiling and flashing those pearly whites in no time!

Love this dental office.. I have a huge fear of dental office and dental work.. No need to be worried. This office calms your nerves from the time you walk in the door till the time you leave. I would trust this office for sure!!! read more