Brought my new Westie puppy here. Wonderful staff, always friendly and accommodating. So sad to be moving in a few weeks, would love to bring my puppy here for all his future visits. My puppy did not even know he was in a vets office, no uneasiness at all. read more

I live very close and had an emergency so brought my dog there, they were closing in about an hour. When I got there two staff members greeted me and I explained what happened. They said there was not vet in the office, so I walked out... I knew there was a vet there and not entirely sure why they would give this response... to me it indicates they don't care about providing help to animals/people in need and prefer to lie. read more

I've used this veterinary practice for many years and called today with concerns about my dog being ill. They turned me away and recommended another vet or one of the emergency clinics in the area like Animerge or Crown. It's not like I was just someone off the street calling for an appointment. Granted, they really took great care of my dog over the years and I was very pleased with them but after this phone call, it just gave me a sour taste in my mouth. I have jumped around quite a bit to find a practice that I really like and Pleasant Valley was it for me but after this treatment today, I am not so sure now. The receptionist stated that they were busy and didn't have the time and I totally understand that but they could have gone out of their way a little bit to assist me. If they offered advice, such as, "wait it out for 24 hours and if she is not better, give us a call" but nothing to that effect. That would have made me feel better than to just suggest going elsewhere. I did not feel warm and fuzzy and the treatment I received was downright "cold". I guess it's true when they state, "you are only a number". Thankfully, she is feeling better today but being that she is 12 years old and had me up all night; I was concerned that it was detrimental to get her medical attention. I am just very disappointed and hurt by their actions and will not be returning to this practice. Back to square one in finding another vet. Maybe I will just go to the veterinary practice that they recommended because I hear they are wonderful! read more

The worst vet I have ever been to. So unprofessional. We bought our bully dog their last week. He was agitated and scared , we had a half-hour wait in the waiting room. They could see he was acting scared , When we finally got into the room they couldn't examine him they said we needed to give him a pill to calm him down and bring him back another day..like they should of given him a pull while we were waiting . Anyway they still charged for a office visit. In my opinion they cannot handle Bully dogs.. read more

If I could give them negative stars I would. They seem much more interested in billable hours than caring for animals. I lost a 4-year-old dog due to what I consider their negligence. My boy was having serious but treatable health issues. His breed is very susceptible to cardiac problems. We had him examined and bloodwork done. They wanted him to go to a cardiac specialist. I asked them to start him on meds to control his issues while we waited the week to see the specialist. They said no. They said that they didn't want to mask the symptoms and that the specialist would want to run their own lab work. Why? Was the lab work I just paid for done through a bad lab? And if so, why are you using them? No, they just wanted to make sure that their cronies could bill us again for the same work. Meanwhile, my dog continued to decline and had an acute episode that killed him. Four days before his appointment with the specialist. 3 days shy of his fifth birthday. He shouldn't have had to die. I trusted them. Meds could have kept him stable long enough to get him treated by the expert. Now he is dead. read more

Everyone is always courteous and helpful, I would highly recommend Pleasant Valley. I know our little girls are in good hands and it is well worth the drive plus we have an added perk, Hot Dog Johny's. read more

Pleasant Valley is warm and friendly and very accommodating. Everyone there is so happy you know the animals feel this. Thank You for taking care of Janry's many needs. read more

I have been coming to Pleasant Valley Vet for almost a year. I live almost an hour away. Dr. Liv, one of the veterinarians, had been my dog Molly's vet locally but when Dr. Liv re-located to Pleasant Valley we followed her. We endure this long commute since Dr. Liv, to a large part, had been responsible for guiding me and caring for my wonderful lab Molly for 8 years with inflammatory bowel syndrome. Due to her care Molly was basically a "normal" dog until her passing several months ago. Since then I have acquired a new wild child puppy named Joy that I continue to bring to Pleasant Valley. In my opinion, once you find an amazing knowledgeable vet (or doctor, dentist, etc.) AND you cherish your pet, you make whatever sacrifice is necessary including driving time. Not only is Dr. Liv the best vet I have encountered in my 40 years of having dogs, but the office staff at Pleasant Valley and Dr. Mary too exceed all expectations. Last weekend I saw Dr. Mary for a potential UTI in my pup. She was professional, kind, sooo smart and even took the time to coach me on getting my puppy to respond to commands with a clicker. The staff took the time to coach me on nail cutting and submitted my bill to the insurance company as part of their service. Each time I call the office EVERYONE on staff is kind, never short or impatient even though I am sure they have overwhelming days, and frustrating situations. I have never before been so pleased with an entire office's response to my pet's needs. Thank you Pleasant Valley Vet. read more

Dr Mary is very through. She explains everything so you understand whats going on. Shes wonderful

I live almost an hour away but in think Dr Mary is very good and treats my dogs the way I want them treated. Her knowledge is amazing but if it is something she doesn't know, she will do all she can to find out!! read more