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    The Home Depot

    2.6 (58 reviews)
    Open 6:00 am - 10:00 pm
    Updated 2 months ago

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    Reviews With Photos - The Home Depot

    We purchased a Rheem gas water heater in the middle of December 2023 from Home Depot and had it installed by a local professional HVAC company. Unfortunately, the installer didn't pay attention to a huge dent on the water heater during installation. Due to their negligence now we have to live with a brand new dented water heater that cost us about $1000.00. Since, we already paid hundreds of dollars for the installation of this water heater, we didn't want to go through returning the water heater and pay for the installation all over again. Home Depot should have better quality control over their products and shouldn't be selling these damaged goods to the consumer. We all work hard for our money and shouldn't have to go through these troubles. In cases like these Home Depot should be liable to pay for reinstallations of their products.

    $5!
    Kathleen D.

    I've been here a couple times. The first time, I easily found a golf umbrella and a cheap indoor security camera. I wasn't actually looking for either, but whatever. I'm pleased with both purchases. Last time was more recently. I was searching for an indoor plant that didn't require much sunlight. I don't know why Home Depot came to mind first. I guess because in the past I've always bought my indoor plants at Home Depot, Lowes, or Ikea (they are pretty much all long dead...other than the ones I've given away). The struggle was finding the indoor plants to begin with. It took me asking three different associates before I could find someone who could help. They only had two varieties -- a peace lily (pass, I have cats) and a lucky bamboo. Bamboo, it is. So far the bamboo is not dead, but it's only been about a week. Next time maybe I'll visit a *real* garden center. I don't own a home yet so otherwise I don't really need much at Home Depot. But if you need outdoor plants, they have plenty.

    Haley Alyssa J.

    Home improvement stores are my favorite places to browse, and this Home Depot is my go-to spot. It's convenient, reasonably priced, and I can always find a product to suit my wants and needs. The staff also makes this location a step above many others and their competitors. Everyone is polite, efficient, and most importantly, knowledgeable. On every visit I am approached and asked if I need assistance, and when I do they almost always help me correctly the first time, whether it's cutting lumber to my specifications or locating a specific nail size. When I moved into a fixer-upper I even brought photos of my projects, such as the source of a leak in my bathroom sink, and employees were able to identify the issue and recommend products and methods of fixing it. They also have an excellent Lawn & Garden section with a wide variety of indoor and outdoor plants and accessories. As a houseplant hobbyist I've actually had more luck here than at many local nurseries.

    Maria T.

    I added a star for HD due to the accommodating help I received from two stellar employees ! One man looked way up top of several aisles helping me to find some vac bags - it took awhile but he didn't give up! Then, Laura, a cashier, was helpful courteous and friendly assisting me not only in my purchases, but also saved me some moolah! In the garden department, I found some lovely rosemary topiaries that looked and smelled wonderful! Keep up the good work!

    I came here to get a Window Blind. No one helps you. There was a guy at the desk in the back of the store to busy on his cell phone never looked up. Went to Lowes I received excellent help. I do not recommend going to Home Depot

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    Home D.

    Thanks for the kind words, Haley. We appreciate your business.

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    Page 1 of 2

    Ask the Community - The Home Depot

    Review Highlights - The Home Depot

    but we returned later and found an employee who was SUPER helpful and knew exactly what size taps the store carried).

    Mentioned in 4 reviews

    Read more highlights

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    Appliances On Lakeside

    Appliances On Lakeside

    2.8
    (45 reviews)
    2.6 mi

    I bought a stackable washer/dryer from Lakeside about 6 years ago. I was assured that Lakeside…read morewould provide maintaince (not free). The washer was making loud sounds so I called and tried to make an appointment. I was told they do not service stackables. Sold me on stackable then left me hanging. Previously I purchased a refridgerater, stove, washer and dryer from Lakeside-I will never buy from them again.

    If you buy from here hope your appliance doesn't break. Bought an Asko dishwasher in December and…read moreit stopped working on February 16th. Believe the other bad reviews about their customer service, now under new management Jason Medico, sales Casey Franz. We went over a month of downtime and zero proactive communication from the store. It shouldn't the customer's job to chase down management for updates on a defective product. On March 2nd RVA Repairs, Lakeside's Asko service third party came for ten minutes and said they didn't know the problem and said would order a new main board, UI board, and latch but wasn't 100% sure that would fix it which would also be another two week turn around time to order/ship the parts and fix. Ended up having Asko send a replacement on March 9th with Lakeside Appliance's contractor who they've worked with for "over 30 years" to install it the next week. No service window was provided for when the plumber contractor would come to install new dishwasher. Had to call Appliances on Lakeside to contact them to let me know when the installation time window was. Kevin, the contractor, scratches the front of the dishwasher right off of the van and scratches the doorhandle while installing it. Avoid this store if you value follow-through and reliability.

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    Appliances On Lakeside
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    Lakeside Appliance

    Lakeside Appliance

    1.0
    (2 reviews)
    1.9 mi

    No stars for Lakeside Appliance. NO customer service once they have your $$$. Save yourself the…read morestress of trying to work with the sales team and the warehouse manager who apparently don't communicate, if they even have one. Bought a washer/dryer and a hood and range. Had to go back to the store because the hood we were talked into buying did not work with our kitchen. It took FOUR deliveries and installs for the pieces we had already paid for. Today, only because we had to call SEVERAL times and ask why the range was not on the delivery truck. The guys that delivered and installed the washer/dryer said it was crossed off their list. They were great by the way... 5 stars for them! The sales person 1st tried blaming it on them, then he said it wasn't on their truck because it was gas - we didn't order gas, ordered electric! Then said they couldn't install it because it was electric. The guys that delivered and installed the washer/dryer said they would have been able to put it together and PLUG IT IN. A different person delivered and installed a range that is not the size we ordered. It sticks out past the counter about 4 inches and above the counters about 2 inches. Even tried to sell me a store display that was nasty because they were using it to cook there lunches in it and never thought to clean it. Lakeside should be embarrassed! I'll let all my friends know and I know a lot of people who are builders and/or starting to update their kitchen appliances. Hope you find a better place. It shouldn't be hard. Cindy K. Richmond, VA...not San Francisco

    Bad customer service will not return in the future. They are very condescending and do not care…read morewhat they say and to whom.

    American Freight: Appliance, Furniture, Mattress

    American Freight: Appliance, Furniture, Mattress

    2.4
    (16 reviews)
    2.4 mi

    Furniture stores can be very hit or miss and I'm so surprised that I had a good experience here --…read moreespecially based off the reviews! The place can definitely be upgraded and look a lot better inside. It truly feels like a whole in the whole of furniture places. However, I ordered some items online (two night stands) for pickup but also took some time to look around the store at their offerings. They have a lot of good things that are priced well! I drive a sedan, so I knew that my car may not be able to fit both night stands but they let me see the boxes they were in and we were able to fit one in! Luckily, I live close by so I just drove back for the other (I didn't want to pay the $99 delivery fee clearly lol). I assembled the night stands together the same day and one of them was faulty (the leg didn't line up with the pre drilled holes). Based on their website, their return policy is not friendly but I tried my hand and called them and told them the problem. They were happy to replace it rather than me filing a warranty claim -- which I thought was super nice and saved me from a future headache. I would say that when I went to go replace it, I had to wait a very long time but they seemed short staffed and rather busy at the time.

    Brandon was so helpful! We got a washer/dryer set, and a fridge for amazing prices! Brandon was…read moreswift at pulling our items from the back and delivery in one day. Let's see how that goes! He made sure we had the attachments and hookups needed and gave us a discount ... his skills and optimism were appreciated. This job can be demanding , but he looks like he loves helping customers find what they need! We were very pleased and next we will be replacing our stove and we know where to go!! The delivery came the next day but there was an issue with the washing machine so they took care of it and sent a replacement the following day! The furniture isn't the best quality, but the appliances are name brand!

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    American Freight: Appliance, Furniture, Mattress
    American Freight: Appliance, Furniture, Mattress
    Appliance warehouse... good prices!

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    Appliance warehouse... good prices!
    Mr. Appliance of Richmond

    Mr. Appliance of Richmond

    2.4
    (52 reviews)
    3.0 mi

    Absolute Nightmare - DO NOT USE THIS COMPANY…read more If I could give zero stars, I would. This has been, without a doubt, the most frustrating consumer experience of my entire life. The "Service" (or lack thereof): We had a technician come out and repair our fridge. We got charged way over $1,000.00 for a replacement part - just to realize that the problem was not solved. After various additional visits, the technician gave up - and said there is no solution. At that point we (of course) asked for a refund. That's when the 'service' stopped. Entirely. The Phone Hell: Trying to get an update is a full-time job. I have spent a combined total of over six hours on hold with this company. When--and if--someone finally picks up, they are rude, dismissive, and constantly refer to a 'manager' (who is NEVER available, and ALWAYS in meetings...) needing to weigh in. Twice, I was "accidentally" disconnected after waiting 45 minutes. To call this frustrating does not even begin to cover the agony (and waste of time). The Stalling: Every time I actually get a human on the line, the story changes. Every call ended with "We will do this by tomorrow." or "You will hear from us by next week." or "My manager will call you back this evening." None of those things actually ever happened. It was blatantly obvious they are just stalling to keep the money without doing the work. It took us WEEKS to finally get our money back. The Verdict: Save yourself the headache, the wasted time, and the money. Do not go into business with them. Find literally anyone else.

    Mr. Appliance encourages online scheduling which I did on Sunday, March 29, 2026. The website…read moreoffered Monday afternoon, March 30, as the first available date. I chose Monday afternoon, March 30, and the website sent an e-mail confirming the date, between 12 noon and 4 pm. On Monday, at 1:45 pm, I called the telephone number provided to ask when the technician would arrive. The local Mr. Appliance person said that my appointment is scheduled for Tuesday instead of Monday. I protested to no avail. The excuse is the Richmond office is closed on Sunday. Thus, the Mr. Appliance website CANNOT BE TRUSTED to make an honest appointment. I will report, again, after the technician visits, tomorrow, Tuesday, March 31.

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    Mr. Appliance of Richmond
    Mr. Appliance of Richmond
    Mr. Appliance of Richmond

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    The Home Depot - hardware - Updated July 2026

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