I want to send a huge thank you to David, working in printing, and Elroy at the cash register at…read morethe Annapolis Staples Store. Both went above and beyond in helping me and making sure I got everything I needed done. David, not only helped me - without rolling his eyes at how incapable I was, LOL - but added suggestions to make my project better, and shared about a good sale that was happening in case I was interested - and I was. It felt like he enjoyed his job and cared about customer service. Thank you David. Elroy, was polite and nice at the register but what really impressed me was he tracked me down after I had walked away to make sure I understood something. It was much appreciated. Thank you Elroy!

Nathan at Staples printing is awesome! He is so helpful in your printing needs and everything comes…read moreout fabulous. Thank you Nathan

Fixed my iPhones quickly and at a good price. Will use again. Located in an old strip shopping…read morecenter. Parking in front of store. Also sold a phone and got what I wanted.

This person is not only irresponsible but lacks a lot if not all communication. Not only did he…read morewaist my time and gas but made me think he was capable of doing the job. He never actually replaced anything on my screen because the communication was just not their.

Had iPhone and iPad screens repaired April 22, 2024. Both had a new defect on the shield by April…read more25th. went to the kiosk at Westover Mall on May 6th and was told "it's ok. you can still use them". Also that it would've another $15 to do redo the phone.and $25 to redo the iPad and then was told "You should have purchased our protection plan for $9.99". Paid the $15 for the phone and bought the protection plan. They told me the screen was cracked on the iPad and it would be a $120 to fix it. products that last less than a week are a ripoff.

I have used Cellairus many times before and really like them. They know their stuff. But this…read moretime it was a joke. I took my 5 year old iPad Pro to them after I finally dropped it and had a pretty good sized crack in the screen. When I called they said $100 then when I got there they said I mentioned iPad not Pro and it was $250. Fine still seems reasonable. I returned a couple hours later and the new screen was on. Oh one more thing... the touch sensor doesn't work any more. Maybe not a big deal to them but I use it constantly for passwords. He knocked off 20 bucks. That night I texted the owner... nice guy. He said take it in tomorrow and they'll fix it. Not true. Apparently the touch sensor will NEVER work so I am out $230 for an iPad that will tick me off constantly. I said put the old screen on since it was pretty usable with the original crack. Except the screen they put back on looked like it had a jackhammer taken to it. And now the home doesn't work AT ALL. And most of the screen isn't touch sensitive. I have to push the power button and spin it around to enter passcode. Good photo below. So I have my old iPad back but it is a complete piece of crap compared to what it looked like when I arrived.

My experience at the shop started out a little rough, but we were able to work together to get my…read moreboyfriend's phone fixed.

I think I'm going to forever appreciate this place for being at the mall. It's located in a good…read morespot, nearly centered in the mall and is perfect if you need to drop of your gadget while finishing shopping. This is exactly what I've done. Visited at least twice now to get my camera screw replaced, and within 10 minutes I have been taken care of! Love this place!

I highly recommend Will and Nicholas for your I.T. issues. They are both very knowledgeable and…read moreprofessional. Will charges by the hour so you get exactly what you need - which is a great business model for individuals with I.T. challenges. I had the unfortunate experience of opening a evite dinner invitation attachment on an email from a known acquaintance which turned out to be a Remote Access Trojan (RAT). I tried several times to clean my hard drive with Nord VPN Threat Malware and Malwarebytes programs which found nothing. A backdoor was established on my laptop and I could see the intruder's mouse pointer navigating throughout my laptop while my mouse pointer was disabled. The only solution to stop it was to sever the internet connection. The issue persisted for several days when I would reconnect the internet. The intruder wasn't always present but I could see when they were. The intruder got into my Google password manager, Quicken account and attempted to make Amazon purchases. I was running out of airspeed and ideas and recognized that I needed professional assistance. I researched locally for an I.T. firm and found Will Get IT Done. I met with Will who examined my 7 year old laptop and he recommended I simply replace it as the cost to wipe it clean/replace the hard drive and reload would be comparable to a replacement. Although working just fine prior to the intrusion, given the age of my laptop I took Will's advice and purchased a new laptop. Will and Nicholas transferred all of my clean files from the old to the new laptop in their lab leaving the RAT in the old hard drive. I am now back in great shape. The total cost was well worth it for the peace of mind. If you need any I.T. assistance do not hesitate to give Will and Nicholas a call. They will deliver!

Jonathan, I am so sorry I didn't write your review sooner. You are undoubtedly one of the best…read moretech support persons I have ever met. Your knowledge is incredible from computers to printers and even televisions. You are also so patient with non-tech people such as myself. Soon (I know I say this all the time) I will be purchasing a new Mac and you will be by my side or at least on the phone. Thank you for all you do for me. Without you I would be throwing this Macbook out the window. Judi Jones, Annapolis

He is AWESOME, professional, affordable,efficient and polite! I will always book with him to get my…read moredevices fixed. Keep up the good work TJ!

Tristan delivers old fashioned customer service. He even came to my house to do the work. His…read moreprices are very reasonable. In fact, he should raise his prices. Friendly and responsive. Highly recommend!

Maybe I should've been warned by finding out their website is still under construction. And in…read moreJoomla, no less. Bad all the way. I was in the DC area and my Samsung Galaxy SIII glass was cracked months ago. Now I could go on a tirade about Samsung's cheap "Gorilla" glass, but that's not why I'm writing this review. I'm writing about the place that 'fixed' my phone. Living in LA, I had a few options on getting my phone fixed. Places that would replace the glass for $200 or more or go the internet approach on purchasing replacement glass from someone on eBay and then fixing it yourself and hoping for the best. I decided I wanted a pro to do it, but I also didn't want to overspend for it The fact I was in DC with time to spare in a decent mall, and the promise the Galaxy could be corrected in about an hour was certainly appealing. So I spent my 95 bucks and I went ahead and got my glass replaced. The guy who fixed it, Israel, seemed like he knew what he was doing at their mall kiosk (one of several in the mall) and there was a six month warranty in case something went wrong. He warned me that while he usually has had success replacing the glass, he couldn't guarantee that the operation would be successful. I understood that, and I gave him my phone and went shopping. An hour later, it was done and a nice piece of glass was on the case looking great. Or did it???? Took it back and my brother called me. He couldn't hear me at all. I couldn't hear him either, but that was his phone, not mine. No biggie? Wrong. Then I tried to call my girlfriend in LA and I might as well have been talking in a dark closet. It sounded even worse than before and he should have made sure the call quality was good before handing off the phone to me. I explained to Israel that there were already phone issues with the mic and he just told me if that continued with the new glass to simply restore the phone. Definitely a last resort since I would lose all my data, but after realizing the phone quality was getting worse, I had no choice. Restores the phone to its original settings but the quality did not improve. So now I had lost all my data....and I had even weaker call quality. Great! Not just that but the new glass made using the smartphone features much, much worse than before. Swiping through a news site often misinterpreted swipes as clicks so I'd end up on a news article when I just wanted to continue down the list of articles. It made surfing an extremely frustrating experience. So I call their support line (on Vonage.....certainly not my Sprint phone!) and while the woman on the end of the line was sympathetic to my cause, she wasn't the decision maker on issuing me a refund. That was management and they turned it down. So basically I spent $100 with taxes included for a phone that no longer has cracked glass but now has lousy call quality and is impossible to surf or type on the glass. Win! Uh, no. Just a lousy experience and I would highly recommend staying away from any of their five DC/MD locations. Can't trust them.

Hmmmm... $140 to replace a cracked iPhone screen then noticed that they had broken the LCD. We took…read moreit back and they refused to cover their mistake under their "Gauranty". Said they needed manager approval and the manager was not answering his phone. So we had to pay another $40 to get them to replace the LCD which they had broken. On the plus side they smiled while they took advantage of us since we were on our way out of town. So - be careful here.

I took my iPhone in to get a quote on how much it would be the guy pictured in the other review…read morebreaks my case in the process. To be fair it was an accident but both him and his associate claimed to not be at fault when he clearly broke it. Then after clarifying, they tried to low ball me when replacing the $60 battery case. Tried to claim it was only $10 the $35. I showed them the exact model online and it was $60. They tried to weasel out of the situation but after wasting my time even more they agreed to replace it but spent even more time looking for cheaper alternatives. DO NOT TAKE YOUR PHONE HERE. Will edit if outcome changes

Save yourself time and money, and do yourself a favor by avoiding this kiosk…read more The employees here are completely unprofessional and have no respect for their customers. My brother was looking to get a quote for a shattered phone screen. The employee accidentally broke his $60 case while trying remove the phone from the said case. His attitude was to push fault onto the us/customer and not accept blame. We went back and forth and eventually another employee chimed in and said they would replace the case. The employee literally said we can probably find it on Amazon for a few bucks. That's just poor customer service. Do not insult the customer's item you just broke. Eventually they agreed to buy the exact same one that was damaged for $60, but it was a long drawn out process. TLDR: Do not come here, unless you want to waste your time and have your personal items damaged. Disrespectful human beings who should never have been employed to work a customer service job

I brought in a working $2,500.00 laptop with sticking keys…read more It cost $200.00 + to get it fixed. I day later the screen would not come on. After $220.00 more NO COMPUTER! Two months and $420.00 they say 'Sorry' here's $220.00. There are some competent helpful and friendly people who work there. and obviously some totally incompetent frauds!

My daughter broke her phone screen and in called around a few places to get estimates. I decided to…read moretake it to the Cell Phone Doctor. Dropped the phone off at around 1 pm and got a call after a little over an hour that it had been fixed! Phone looks brand new again! Fast and friendly service, I can only recommend this place!

I called IQ Computer Services when my work email crashed. I'm a independent consultant and can't…read morework without email. Marcus came the next day and spent 3 hours fixing the issue. It wasn't inexpensive but worth it! I would use them again.

Be aware! Scammers. Zero stars I called this company for…read moreservice my computer. I was negotiating, asking for pricing. Marcus agreed 150 flat fee to repair my computer lap top. Once I arrived to drop off my computer in Glendale MD, that (btw it not business but house). The man asked me to pay a $49 deposit. After one week that my computer away for me I receive a call from them telling me they will start diagnoses my laptop and let me know the total amount. I requested to cancel the service because I received a flat amount of $150 And I requested to come by to pick up the laptop. I haven't get my computer diagnostic or any file or document show diagnostic on my computer I haven't got any paperwork. I still haven't received my $49 deposit back None of their numbers answer my calls They try to get away from here without give the deposit back. They totally scammers. Trying to rip off an up-sale costumers the bad way. Now I need to run after my bank and look after another computer services provider.