Good: Was a nice house with lots of space & convenient location to beach & restaurants. Bad:…read moreCleaning staff overlooked stuff running down cabinet, pee on toilet, blood stained bedding, stained furniture & falling apar, broken shade. Pool had a lot of debris to include a sanitary pad. No follow up or communication after I notified them through their app. No basic supplies such as S&P, oven mitts, or 1st Aid Kit. My husband cut his toe on the wheel of bed, we luckily had a band aid with us.

The company was very quick to respond to messages. Easy to book with. Would use again.read more

We worked with Michele Warneke and Sandy Garrett to find our vacation property in Miramar Beach…read moreand Santa Rosa Beach area. They were great since the beginning. They were very responsive and helped us with a virtual tour since we are out of town. They checked several properties for us until we found out our hidden gem. They know the area pretty well, also they know everything related to short term rentals, which was key for us. They also helped us after closing finding some contractors on the area that could help us with landscaping for our property and original wall paint from the builder. Thanks Michele and Sandy for all your help!

From the owner: Owning a beach home is easier than you think!read more

Property management team worked with us to resolve issues. Appreciate their willingness to hear…read moreour concerns and offer solutions.

Rented the St. Francis Dr property in Miramar Beach. Arrived Thursday to a dirty pool and the…read moreprevious occupants busted and broken floats, chairs and umbrellas. We were informed maintenance would be notified. The pool was not cleaned until Saturday afternoon and the floats, chairs and umbrellas were still there. Inside, the cabinet and ceiling above the stove were covered in a thick layer of dust and possibly mold or mildew. The second floor king had curtains hanging off the rods. The 3rd floor room had 2" of dust built up by the headboard, a pair of socks under the bed for who knows how long, the shower still had hair in the drain from the previous occupants and one of the sinks leaked all over the bathroom counter. The 'new' dryer had to be run 3-4 times per load before the clothes would actually come out dry. Also, don't bring more than 2-3 cars and nothing bigger than a 4 door sedan if you want to actually be able to walk in the driveway.

Have been vacationing in the Destin, Miramar Beach area for 15 years and have used Frangista Beach…read moreproperties numerous times. They are always quick to respond to questions and provide excellent service if an issue arises. Frangista is an awesome neighborhood with a great gated private beach as well, so no crazy traffic on the beach during peak seasons. Rentals are always spotless upon arrival. Check out the old greek church a few streets back if you get a chance.

First time here and our beach house was great for our group size. It's just a few blocks away from…read morethe beach and there's plenty of other stores around too if you forget some things or need to grab some groceries. Spend a few days here with a couple awesome friends. It was clean, comfortable and everything work in the house. Wouldn't mind coming back again. This was a great vacation place away from toxicity of people, job, or city. Feels nice to relax and enjoy some beaching time.

My husband and I stayed with Five Star Properties twice last summer. The views in both places - a…read morehome and a condo - were breath taking. Both rentals also had pool access, the home a private, heated pool that we greatly enjoyed. In addition to the properties though, the staff was excellent! We had trouble finding the first location because our gps was down and customer service guided us over the phone to the property. We also had a complementary fresh sweet bread and bottled waters left for us during our second stay. I highly recommend a stay with Five Star Beach Properties - they make the booking process (over the phone or via their user friendly website) easy, the properties are one of a kind with state of the art amenities and great views, and the customer service is fantastic.

Five Star properties should call themselves "No Star Properties". I'm not even sure where to…read morebegin. I stayed at the Scarlett Beach Haven... I'll begin with their customer service...the rudeness AFTER you've stayed with them and they've gotten your money is unacceptable to say the least. I left an item on their property a very expensive wig. My family checked into the same property that I'd stayed at the very same day that I checked out so I had them look for it...once it had been cleaned by housekeeping. It was not located by my family after telling them exactly where I left it...so I contacted Five Star Properties...after days of receiving the run around and of my reaching out numerous times I was told that it was not found. I mentioned to the VERY RUDE representative VANESSA that my first off my family had searched for the wig and didn't find it and that. She mentioned to me that she was the one that initially took down the report...I then mentioned to her that I'd spoke with another representative who informed me that she was fairly new and had never even notified the housekeepers of the wig being missing. Vanessa became very angry and disrespectful to me even hanging up on me. People on this level should NEVER be working for a place where yiu are spending $10k to stay 3 nights. I asked several times to speak with a manager and she refused saying she was who I had to speak with. Again maybe she was having back flashes thinking she was still at "The Waffle House"...no disrespect to The Waffle House"..but I was completely floored by the conversation. Not to mention again, she rudely hung up on me...simply because I insisted on speaking with a manager. There were also issues with the home that we stayed in that I wasn't even going to address with them since my family chose to go there when we left...like the elevator wasn't working (although they sent a repair guy on day 2) the pool jets weren't working...the microwave stopped working and my family had to fix that...and on our last day there the dishwasher stopped working...so we had to hand wash everything...mind you my family checked in there because the place they were staying in flooded and had bugs...smh and they had limited options. Five Star Properties PLEASE PLEASE do better. You cannot charge the kind of money that we spent and provide the service that you've provided. I spoke with Felicity (who I'm guessing did what she could with my request for the search of my wig) and also Taylor ( who told me that Vanessa was new and had not filed the initial report so he did). Taylor was also the one who reached out to inform me that the wig was not found. A wig sounds like a seamless item...and maybe it is but I paid over $1k for it thus the reason for my reaching...which wasn't an easy call for me to have made. AGAIN Five Star do better! FOLKS RUN DONT WALK FROM THIS COMPANY!!! THE HOMES LOOK BEAUTIFUL ON THE SITES BUT THEY'RE NOT WORK THE MONEY OR THE HEADACHES!!!

Your full time CAM should provide full time service Dan Buckner. We're paying over $100k per year…read morefor Jessica who provides about 5 hours of service a month. Why do your full time CAMs have multiple properties? HOAs... Beware of this "company."

This group is terrible and not very knowledgeable. When we inherited the HOA for ourselves, they…read morefailed to pay 2 months of power, so it was shut off. They never gave us all of the accounting info necessary. They used whatever company for a service because they are large enough to take on the high cost. When challenged, we didn't get answers: just pushed forward. No thanks.

‼ DO NOT STAY HERE ‼ Read before booking. Save the headache…read more This guy is very unprofessional I'm writing to express my frustration and disappointment regarding the cancellation of my Destin vacation rental reservation through Airbnb, which occurred only about a month before our scheduled trip. I had booked two rooms for a group trip involving multiple adults and children, and this last-minute cancellation has created a major inconvenience for everyone involved. As most people know, finding accommodations in Destin this close to summer travel dates is extremely difficult and significantly more expensive. We are now being forced to scramble to find another place that can accommodate our entire group, all because of a cancellation that could have been handled much more professionally. What made the situation even worse was the response I received when I called to ask about the cancellation. Instead of showing understanding or professionalism, Brad laughed and made comments implying that the rate I booked was "too cheap" and that there was "no way" the property was worth that amount. I booked the property directly through Airbnb at the listed rate, so any pricing issue should have been addressed internally -- not taken out on paying customers after reservations were already confirmed. After looking through the Google reviews for Emerald Coast Rental Vacation Homes, I noticed multiple other customers describing very similar experiences involving sudden cancellations and poor communication. That raises serious concerns about how business is being conducted. I also want to address something in advance: I've seen responses to negative reviews where claims are made that the reviewer "never booked" with the company. That is absolutely not the case here. I did book these properties through Airbnb, and I have screenshots, confirmations, and documentation to fully support everything stated in this review. This experience has been extremely unprofessional and disappointing. Canceling on families and groups shortly before their vacations puts people in difficult financial and logistical situations, especially when prices increase dramatically afterward. I hope future customers are made aware of these recurring issues before trusting this company with important travel plans.

Worst rental company I have ever dealt with! They wanted us to sleep on rat feces in the beds!!…read moreThey would not reimburse us for our hotel stay when we had to vacate due to finding rat feces in the bed! They have ignored our demand letter and filing a complaint with the local governing body! The rats had made a home under the bed; they were burrowing in a brown tarp under the bed!! Do not rent The Back Porch! It's in deplorable condition! The owners of the property don't care either! I would sue them but it would cost me more in legal fees than my hotel stay and they know that! I wouldn't recommend them to anyone! They are just greedy and could care less about their customers

We booked a rental in July 2025 for stay dates in June 2026, paid our deposit, completed our rental…read moreagreement. I received an email from them 3 months before our trip stating that our rental was no longer available and offering alternate rentals that were in no way comparable to what we had initially booked. Will never use this company again.

UPDATE: NO there wasn't any pool guy that came and did…read moreanything to that pool! That's a lie! The water was still low, dirty and full of debris and bugs! No one came! The bathroom light NEVER worked! I can't believe you would actually try to say someone came. We will never use you again and will definitely NOT recommend anyone else use you. Especially if you're going to lie. And the bugs.....they were alive and tons, I mean TO S under the couch and beds! That place had not been cleaned if forever! Toenail trimmings on the rug so bad you wouldn't even want to walk on it. Dirty rugs! Felt like they had a gummy film on them. You have a 2.5 rating....did you go and lie about all the others bad reviews too? And I didn't even mention the grill outside....covered in nasty gunk that's been on there forever and not cleaned because it was there the first time which was over 4 years ago. We didn't use it then because it was disgusting and this time too! You need a new cleaning crew and you need to stop lying!

We had a great experience with glass casa vacations! We will definitely be staying with them in the…read morefuture! Very easy check in and communication via text! We were in the middle of a hurricane and they were right there with us! 10/10

Had a problem and Glass Casa solved the problem. Thks so much again. This was a very special…read morebirthday and meant so much to my wife and I. Thankyou so much for solving the problem.

Beautiful rental properties close the beach, excellent customer service and luxury amenities…read more.. what more could you want?

From the owner: Our Guests Sailing is a perfect example of a relaxing…read moregetaway, Shantelle's father is a captain and has taken guests to the most beautiful places while creating an atmosphere where you can leave your day to day worries behind. Our goal is to provide the same atmosphere for our guests while enjoying all the benefits that South Walton County has to offer in fine dining, family attractions and of course the white sand beaches and clear emerald water in the Gulf of Mexico. We will listen to what our guests desire and make sure they have the best vacation and come back for years as their family getaway.