The management and the staff have been excellent to work with. They are able to answer any…read morequestions I had in a very timely manner. Thank you Joseph and team!

The management and the staff at Woodlake Anchor Property Management are exemplary professionals in…read morelistening to their customer concerns about rental, ownership, maintenance and about real-estate items. I thank them all, for their complete focus to help their clients with clear communications and transparent transactions. May their tribe increase in this real estate world. Wishing them all a very bright, colorful and most peaceful holidays-2025. Thank you Folks!!

Well, Yelp and Google said office hours were until 9pm and 11pm respectively. I called at 8pm today…read moreand picked the menu option #1 for first time property management because we're looking to rent out our house. Someone (don't want to name names coz I don't want to ding them personally) promptly answered the call and I excitedly explained how I'm looking to rent out our house - the person on the other end said, "it's close to 8pm on a weekday, I'm with my family, let's schedule another time... it's the nature of my job to answer the call so I did". I 100% respect a person's family time but either fix the listed hours on review sites or send me to voicemail or lastly teach politeness to your employees, otherwise it leaves a sour taste in your mouth, doesn't it? I'm unfortunately compelled to not come back to you for property managing my home ever.

We had a change in our family situation and needed to quickly move out of the home we own into a…read morebigger rental. After move-in, we were a big stuck on what to do and how to get our home rented out. We connected with RentWise and they put us at ease. Everything moved so fast, from the moment we got off the call, things just started happened, photographers showed up and took professional pictures (after we had the place cleaned) and made a map layout of the property (got the files the that same evening). By the next morning, our home was already listed and advertised (i think it was 22 outlets that RentWise marketed the home to). Within 48 hours we had ~30 contacts. RentWise showed the home to 5 lovely couples/families that weekend and 3 qualified applicants for us to chose from a couple days after. All-in all, the process took a little over a week. I cannot believe how fast we got qualified applicants and a lease executed. They are worth every penny (it probably would've taken me a month) not to mention they got us 10% more than the top end of my expectation. My first experience with RentWise, will update the review if anything changes during the length of the relationship. Thank you again RentWise!

This review is from the perspective of a tenant…read more I rented through Baywood Capital for a couple of years. Working with Josh and his team has been nothing short of a pleasure. The way that they handle property management in the interest of the landlord and the renter is nothing short of an impressive juggling act. Quick to communicate, remediate any issue, as well as a pleasure to interact with -- I would without hesitation consider them and their team of consummate professionals for any of my future rental, or investment property management endeavors.

I trusted Josh and honestly was betrayed…read more He was the first property manager I've hired and he didn't manage. All he did was collect rent and via email communicate one lease extension and then they went month to month on two plus years. I don't believe he ever checked on the condition of my property or if the lease terms were being followed. I know of two flagrant violations 1) no animals and a cat lived there the entire term of the lease openly and 2) no smoking which is also a Belmont City Ordinance. I was told they are "good tenants" which they were from a bill collectors perspective, however, horrible from a property owners perspective as they lived hard and the wear and tear on the unit was unacceptable including pot smoke lingering and making the unit filthy. Then there was the cat leaving animal mess behind when they vacated. I learned there was a leak on October 12, 2024 not by a phone call or direct message but being included on an email chain with the tenants! How unprofessional and this violated the entire principle of a property manager only having contact with tenants and what he was paid to do. From the discovery of the first problem I am aware of Josh was absolutely no help. He didn't manage the situation. Instead it was on. On me to deal with and coordinate access with the tenants to first get a leak detector in. He didn't offer any help. Left me high and dry! When I went to meet the leak detector I was appalled at the condition of my condo that had been fully renovated prior to the tenants. It was grimy and there was cat stuff everywhere and the cat walked up to me even to be petted. I called Josh very upset especially about the cat as my main point was no animals and this was not a service animal. He said they have forfeited their deposit by having the cat. When the tenants vacated , after asking for one more day, which we declined as I had set up - not buy the property manager, but myself Service Master and my insurance adjuster to meet me to start to deal with the leak from upstairs (from different condo owner) and repairs. When he showed up he said it wasn't bad ... They turned off the water days before vacating and left feces and urine in toilets, food on kitchen sink, tons of stuff in the garage , the floors where sticky from a party , the hall bath covered in hair - not sure if human or cat, tacks and tape everywhere on the walls , the new kitchen counters stained .... A drawer with pot debris. While the Farmers adjusters and Service Master there never once did he say I will coordinate as it's my job as property manager. We did agree for his guy- also there to haul away abandoned items - which wasn't even thorough. I had to ask him to return to complete. Then no phone call he emails me he is firing me. A blessing. But very unprofessional. Then he sent me my accounting the first of the year via email without salutation or closing with one word "okay"? In pulling together paperwork for insurance I realized I didn't have a copy of the one lease renewal. I emailed Josh for it ... waited 5 days later forwarded email to him with bookkeeper and maintenance guy with "second request" to finally receive. In interviewing and hiring a new property manager I realized I was not provided any service. I SHOULD RECEIVED A REFUND ACTUALLY!!! There should have been physical check ins on the property and its condition. The notification of a leak - major problem that took 5 months to remediate and repair - should have been handled by him as that is what his fee was for. After the tenants moved out he changed his tune on the deposit. He was advocating for them after telling me it was forfeited due to the cat - not to mention property condition from their hard aggressive living- that most of it needed to be returned. He kept saying the condition wasn't that bad. He was not advocating for my property but only the tenants. Swept under the rug the excessive wear and tear , damage , pot smoking and cat living there. Ironically one of those tenants now manages an apartment building. I'm sure her employer would find interesting photos of how my property was vacated.

Zack Wooster has done an outstanding job renting out my properties. From day one, he's been…read moreprofessional, responsive, and easy to work with. Communication is always timely, and I never feel out of the loop. The systems he uses make everything seamless--rent payments, direct deposit, tax reporting--it's all handled with zero hassle on my end. It's clear he values both efficiency and transparency. What I really appreciate is how Zack takes a strategic approach. He helped me price and position my rentals to attract the right tenants and maximize long-term value. His 20+ years of experience in San Mateo County really shows. There's also 24/7 support in place for any urgent maintenance needs, which has kept things running smoothly for both me and my tenants. If you're a landlord looking for someone you can actually trust to handle your properties like a pro, Zack's the one.

I met Zack at a showing for a rental property. While I didn't end up choosing the initial property…read moreI viewed with him, he stayed in touch with me and recommended a few others they were also managing. He showed me a townhome in Redwood city that I fell in love with. He was super helpful and responsive during the whole application process! Also their pay to rent online option is super convenient. My last manager only accepted checks or Venmo which was a pain. If you're looking for a rental on the peninsula I would reach out to Zack!

Maya at Heritage Realty has always been kind, responsive, and attentive whenever we've needed help…read more She's easy to communicate with, follows up thoughtfully, and makes interactions feel straightforward and professional. We've appreciated having her as our rep and have had consistently positive experiences working with her.

One of the worst rental experiences I've had -- avoid if you can…read more About 28 days before our move-out date, Heritage Realty put up a leasing sign right in front of our yard and started sending people over for an open house without any prior notice, even though we were still living there. It felt intrusive and completely disrespectful. When I complained, they brushed it off, pointing to lease language that supposedly allowed them to host open houses "at their convenience." Then they immediately tried to schedule another one the following weekend -- despite me clearly explaining that we would be moving out 10 days before the lease ended, giving them plenty of time to do showings properly. The final walkthrough was even worse. Joyce showed up late and was extremely rude. She spent about 45 minutes taking pictures of everything, clearly looking for any excuse to deduct from the deposit. I was still charged a cleaning fee even though I hired professional cleaners and left the place in better condition than when I moved in. It would have been more productive if she had compared move-in vs. move-out condition instead of just documenting things to justify charges. To make matters worse, I was also charged for garage -- even though the previous tenant also had left trash in the garbage bin. Unfortunately, I didn't have photos from move-in to prove it. Lesson learned: document everything when you move in, especially for silly things like fxxking trash bin that are easy to overlook. Overall, it feels like they will do whatever they can to take your deposit. Be very careful if you decide to rent from them. Considered your deposit WON'T be returned in full no matter what. Might as well leave the entire place trashed and uncleaned. They would penalized you either way.

I appreciated the initiative to reserve the clubhouse for me for my next three monthly meetings in…read moreJune, July, and August. And I appreciated the communication to let me know. Thanks, Queenie!

I am pleased to share my positive experience with Queenie Bugalon, who provided great customer…read moreservice. She was professional, proactive, and patient in understanding the details of my request. I truly appreciate her customer focused approach and professional demeanor. My issue involved unexpected back charges and difficulty logging in to my account. Queenie clearly explained my options, offered practical solutions, and guided me through each step, making sure everything was fully resolved before moving on. She also followed up afterward to ensure that everything was still working smoothly, which I greatly appreciated.

I was happy to find a company that was actually local…read more They were quick to respond and very easy to work with.

John and his team do an amazing job getting back To us…read moreregarding any management services. Responsive and trustworthy service. Recommend this property management for my rentals.

Manor Association is the management company for our town home community and is excellent. They…read morereturn calls quickly and take care of any issues (if any) we may have. All of the people at Manor respond with complete professionalism and are totally helpful. Thank You Manor!

I am a vendor for one of The Manor's properties. I have done work for this property for over many…read moreyears and this year i did my work and have had a terrible time dealing with Jason Smith who wouldn't return emails or phone calls to me or the HOA who is trying to help me. He has no clue what work is being done and should not be a property manager. I have been calling and emailing the Manor for a month and NO ONE is returning messages. Today i have to drive to their office to see about getting my payment. I have worked with property managers for over 20 years and these people are truly terrible at their only job. Please please do not use them, All reviews say the same message, they do not know how to communicate or return calls.

Dino and Avia Properties have been wonderful allies in my efforts to rent-out my home!…read more In 2018, after living in my spacious San Mateo home for 11 years, it was time for me (an "empty-nester") to move to a smaller place. I decided to rent-out my home, but had zero experience being a landlord, and I was understandably nervous about doing so. That's when I met Dino from Avia Properties. Dino and his wife, Jane, calmed my nerves, walked me through the process, and helped prepare my home to be rented. He expertly marketed my home, handled inquiries from applicants and tenants, and gave me excellent advice each step of the way. Seven years and three sets of fantastic tenants later, I couldn't be more pleased with Dino's services. He and Avia Properties have made the process of renting-out my home an easy and wonderful experience. I highly recommend Avia Properties. Thank you, Dino!

Unfortunately, we've had nothing but bad experiences with Dino and his team. I would not trust your…read morehome to him. As a property manager, we hope that they can maintain the property in good condition. Unfortunately they had difficulty doing that. There were issues with pests, erosion, and electrical that posed safety concerns that we discovered ourselves. Would not recommend using their services.

I have worked with Andrew of SC Properties for close to 10 years both in their capacity as a…read moreproperty manager and realtor and recommend them without hesitation. They are very responsive, communicative, friendly, kind, professional and extremely knowledgeable re tenant and landlord laws/regulations, as well as the real estate market as a whole. Their property management reports are clear and easily accessible, they have found wonderful tenants for our clients and have successfully managed real estate transactions. Definitely recommend!

I am beyond upset at how this company handles business…read more I toured one of their properties, submitted an application, and was told that someone would be in touch regarding the next steps. I was also told that if my FICO score was not run, my application fee would be refunded. During the tour and application process, I made it clear that I was looking to move as soon as possible and that finding housing was time-sensitive for me. After submitting my application, I waited for an update but never received one. Over the next seven days, I called the leasing agent every day and was sent to voicemail each time. I left messages but never received a return call. I also sent an email and did not receive a response. I then called the main office and spoke with two different staff members. Both were polite and understanding, but the only assistance offered was transferring me back to the same voicemail box that had already gone unanswered. Today I found out that the property is no longer available. What is most frustrating is that I received no communication at all. That is crazy! A simple update, to let me know the unit had been rented or that my application was no longer being considered, would have been appreciated, and would have fixed this problem. I do not believe this level of communication is acceptable, especially when applicants are paying fees and making important housing decisions based on the information provided. I would give it zero stars if I could.