Faulty equipment. Horrible customer service. Owner will only say "that's our policy".read more

Everything about this business is kind and nice. They are wonderful group of people, always willing…read moreto listen to your concerns. Pricing was excellent as well ! Astute and empathetic.. what more could you ask for in a rental company !

No idea what to make of this place. I brought in a Stihl chainsaw for repair. It wouldn't start…read more Twas sitting in my dad's basement for the last 5-10 years. Before I did anything, I gave it a tug and it sputtered and ran for about 3 seconds. I changed the plug, new gas and gave the carb a clean. No luck starting. I brought it over to Carpenters for them to take a look. Someone called me back and told me the saw was shot. Compression too low for any power, parts and labor would be almost what a new saw would cost. Or, I could part it out (somehow). I told them I would come and pick it up and pay for their evaluation, which I did. Weird thing was that when I got home with it I gave it a tug. Started first pull. Not only did it start, but it cut through a 12" diameter birch log like it was butter. Draw your own conclusions.

Did a great job with my mower. Its been to the dealer I bought it from 3 times and has never run…read morewell. Brought it here and its like new. Thank you!!!!

Review #2: I have a…read morecraftsman riding mower that until being serviced by Matt, went without regular maintenance for about 6-7yrs. I used Matt's pick up and delivery option this round and it was so convenient! While the mower was being serviced, my lawn decided to grow the thickest it has grown all summer so, my mower had its work cut out for it when Matt dropped it off. I got a full tune up and carburetor clean and blade replacement from Matt. Once I turned the ignition on, I instantly felt the difference in quality that my riding mower now had compared to before it was serviced. Smoother cutting, less vibration and quicker start up. I'm truly amazed at Matt's craftsmanship and I will be taking my equipment to him as long as he's in business!

Pretty good.Except they don't take debit or credit cards.CASH ONLY.Who the hell uses cash any…read moremore????? I had to go back home and get cash.Would have been nice if they communicate that to customers .I was NOT happy.

Absolutely worth a trip out, they'll answer questions, let you demo a vacuum. I've been in a few…read moretimes and the cost straightforwardness, customer service, and business integrity is through the roof. You don't find businesses with this kind of honesty and customer satisfaction often. I will be going here for repairs and bags until I turn to dust.

Super helpful! Will be going back for any issues we have with our vacuum going forward!read more

I had a gator tire that needed to be replaced. The gentleman on the phone was very helpful in…read moregetting the correct tire ordered and it arrived a few days later. Dropped off the rim to have the new tire put on and it was back to me within 48 hours. Here is where the 5 star service comes in, the gentleman that helped me check out was incredibly kind and helpful, he answered all my questions about this, that, and the other thing. I got home and quickly put the tire on. It immediately went flat... called to ask what could have happened, they said bring it back in and they would fix it right there. I get the tire off and it was 100% my fault. I put the tire on backwards (like an idiot) and the valve ripped off. Again, this was completely my fault, they did the tire perfectly, I just wasn't paying attention and in a hurry to get the gator back in commission. I brought it in, tail tucked, and explained my mental shortcomings. The same gentleman that checked me out took it back and fixed it for me right there. 10/10 customer service 10/10 staff 10/10 work. If you have any service needs, I cannot recommend the service department at century enough.

I had a power washer that needed a new spark plug but I didn't have a spark plug wrench and didn't…read moreknow the size of plug I needed. I tried ace hardware with no success and then took the unit over to Century Power equipment to see if they could help. The service manager got the spark plug out and the parts dept found the one I needed and service installed it right away. I had never been to Century before and was really pleased with what they were able to do for me right away. I would recommend them highly and have related my experience to friends and family....,thanks Century you saved my day. Roger Olsen

These guys are awesome. I saw them doing my neighbor's snow removal last year and thought they did…read morea good job, so we contracted with them for this season. I've been very happy, especially today with all the wet, heavy, sloppy stuff coming down. They even added on a one-time service for a neighbor who's down with the flu, which is much appreciated!

The owner Mike has very poor customer service skills. He seems to think that it is a privilege to…read morebe able to hire him. When there is a problem with the service rather than working to improve it, he just tells off the customer. What a jerk! Save yourself the grief and hire somebody else.

Was in for service on my 1998 Husqvarna 55. This saw has hundreds of hours on it and has been cared…read morefor intermittently. I wasn't sure what to expect. Jeff got it running like a champ. Nothing expensive. I asked him about a possible upgrade to a new saw and this will become a backup, but Jeff did not try to upsell me. He answered my questions, made some recommendations, and got my saw running and chains inspected and sharpened in less than a week when I needed them. I took my 55 out to work. I called back a few weeks later on the saw upgrade and optional brush cutter. I explained what I need based on property and tasks and Jeff made quick and accurate recommendations. I'll pick them up on the way to the property this week. The buying process was as professional and friendly as the service process. He also had options in stock (Husqvarna's newer style chain saw box, for one), so it was one-stop shopping. I run a small business and really emphasize supporting others. It's great to have a small, specialty equipment vendor like Minneapolis Saw Co. that has the baseline equipment, knows the equipment, and provides top quality service on site with reasonable turn around times. There are closer shops to me (Eden Prairie), but I'll make the drive to Minneapolis Saw Co.).

I went to Minneapolis Saw to fix and tune up my lawn mower back in March 2026. Unfortunately, I was…read morenot a happy camper because I had to wait full two months to get a new rear wheel replaced because they said they couldn't get the wheel because it was not available anymore. So they ended up using a wheel for a different brand of mower to replace the broken one. My mower was finally fixed after waiting two months. Meanwhile, on July 2026 I returned there again because the two rear wheels on the mower busted and were no good. One of these wheels they recently replaced back in May. This time they first told me the rear wheels couldn't get ordered because they are not available. I requested Minneapolis Saw to get rid of the lawn mower and I would buy a new one. They did not do as I asked. Instead, I find out a few days later that they were able to order the wheels in. I find this out after spending $600 on a new mower. Now, I am paying the full cost of fixing the old mower which ran around $226 after parts and labor. This was a terrible experience for myself because these idiots changed their story. All I get is the runaround. They say one thing and mean another. I would strongly advise customers to go elsewhere for any repairs.

Affordable screen and glass repair. Great service and time line. They did 13 screens…read more Thanks

North End Hardware is such a huge benefit to the north side. They are always helpful and…read moreknowledgeable about whatever you need to be repaired or created.