Great response time after initial request for a quote. Customer service on phone was very polite…read moreand everyone was professional throughout the whole process. The tech that changed my garbage disposal was on time, followed all COVID safety protocols, was very nice and he had paper covers on his shoes for entering my house. He was very efficient and also patient with all my questions. Also, he gave great advice on how to keep my disposal unit running it's best. Great business and now my new "go-to" for all my plumbing needs!

They came for an assessment on June 24 ($213 for them to visit), and we never heard back (2 new…read moretoilets, fix a couple leaks). After we called 3 weeks later, on Jun 20 they scheduled a return to the house for today (July 22), but didn't show up. We've found a different plumber (for tomorrow), and will never again call on Nelson Brothers.

Came out within hours when our furnace went out! Said we could call, leave voicemails and even text…read moreand they'll get back asap. We will only use them and recommend them from here on out. Thanks so much for being amazing!

I had a system installled by a different company a few years ago and it was never charged…read morecorrectly. I called the famed T&G and they tried to rob me blind after they came out with some outrageous pricing for refrigerant. Contacted at least 5 other companies that would not tell me how much per lb they charge for refrigerant the tech will let you know after the diagnostic, no thank you. I message prime time here on yelp and the pricing was up front and reasonable. Tech arrived within the arrival time frame was knowledgeable and completed the task within 20 minutes. I call them first the next time i need service.

My water heater stopped working on the 4th of July and I called Comfort Zone the next morning…read moreexpecting to leave a voicemail being the day after the 4th. Not only did they answer, they had someone out a few hours later installing a new water heater!! They did a fantastic job, we're very fairly priced, and even cleaned up so good you wouldn't know anything was torn out or replaced. I will recommend this company to everyone I know!

Beware of this company they charged me double the price for a job.I had a part replaced on my air…read moreunit that cost 10-30 dollars.I was charged $650.My air went out on one of the hot days because live in a colonial style house it was extremely hot.I spoke with several other companys the job is under $300.Meanwhile I've tried to reach out to a manager several times and can't get a resoonse.

Sewer line was clogged. They were able to come out the next day. They used the power auger and…read morefound roots about 40' away from the house. Once it was cleared they ran a camera and showed me where all the roots are coming in. Friendly repairman who answered lots of questions I had (get your monies worth people, ask them questions!) It was steep at $423, but he gave me some top money saving advice.

It was a very stressful situation and Cregger made it worse. The plumber was rude to me and I…read morebelieve it was because I am a female. They overcharged me by 2000 dollars. The GM said they had to pay for their 85,000 trucks. I spoke with him today and told him that he did say that and on another review, he lied, and did say exactly what i quoted. I do not make things up. He said they spent 15 hours on my job, another lie. (suggesting they were looking for materials which somehow took an additional 10 hours) They spent 4 to 5 and did not even work the entire time. They are THIEVES. STAY AWAY FROM THIS BUSINESS

I live out of state but have a condo in Royal Oak; so it's not easy to find technicians you can…read moretrust. The last HVAC company I used said every little thing was a big problem, and because I wasn't there to see it in person, I had to take their word for it or lose the service call fee. So I'm glad I found Lance. He was able to fit us into his schedule right away and get our heater up and running again. No nonsense, just solid work. I'll definitely call him again if needed.

Cannot recommend Owens Heating & Cooling enough! Clean, prompt, and courteous service for a great…read moreprice. We will never go to another company for our furnace and A/C needs! Lance is truly a pro and you can tell looking at the work he did replacing our furnace. There isn't a wire out of place, and everything is bundled up and labeled accordingly. He was courteous, diligent, and worked quickly which I feel is a rarity for home service calls like this. Thanks to Owens we won't be freezing through the winter!

Donovan Uselman did excellent electrical work explaining the wiring system for my new furnace and…read moreanswering many questions. He went into the attic crawl space to inspect & modify any wiring changes needed. Very professional. Thank you!

Terrible customer service, made even worse by recent use of chat bot. Impossible to get a hold of…read morea real person. Techs are generally good but if you have an issue, it is very difficult to resolve. Also, they are expensive.

Did a very good job, very good craftsmanship. Prompt and came when they said they would…read more We had them replace a sump-pump and reset a toilet. If I would say anything, they're maybe a little on the expensive side of things.

I called to get an estimate. Only their repair person can give an estimate after they charge you…read more$50 to come on site for a check on the issue. If you don't go through with a repair, then they will keep the $50. It would rather stink to pay $50, have them come out and then the price is way more than other estimates that I've already received and then I'm out $50 and have to still pay additional money for someone else to do it? No thanks. Why would I have them come out when they can't even give me an estimate. I told them what the issue was, other establishments were able to give me an estimate at the least.

I'm very happy with the equipment they installed, that is 5-stars all the way. It works very well,…read moreis ridiculously quiet, and the install is beautiful; a work of art, just check out the photo. Edit: We just had them back out to install a new ductless mini-split system to cool our home and their work was, yet again, top notch! They were prompt in coming in and providing an estimate, helped match us with an electrician to get power to the unit, provided us consultation to help ensure we got a unit that would suit our needs today and tomorrow without overpaying, and then did another beautiful install. For both heating and cooling they are prompt, courteous, and I've never seen cleaner work. They are neither the cheapest nor the most expensive estimates we received, but they are the absolute best value for the money you're going to spend.

This was the 2nd time I hired them for a required Madison Heights rental furnace inspection…read more Garrett Cross came out. He was on time, called when on his way. He was very professional and thorough, answered my questions too. Price was good, would use them again.