EXCEPTIONAL!! From my first phone call I always felt like a priority. They responded quick, worked with me around my schedule, communicated prior to coming out to my house and followed up. THE BEST plumber around!! Seriously folks... don't go to anyone else. read more

Had a sewer replaced by this company four years ago. I have had nothing but trouble since. They claimed a warranty their work yet I get charges every time they come out. I would not recommend this company. read more

Had plumbing created for added bathroom and outdoor faucets replaced. Had to get additional plumbers out to fix the toilet flange for toilet assembly. Faucet on north end still leaks. Faucet on south end requires it to be turned on at full power, then lowered to needed water pressure. They recommended a specific sink, that didn't end up working, that they didn't respond to regarding exchange for a different sink. read more

I used to be a loyal customer to Capital Plumbing in Troy MI. I highly recommend AGAINST them. My most recent dealings with them has been completely unacceptable! They canceled on me twice, promising they would for sure come and not cancel a 3rd time...they NEVER SHOWED UP OR EVEN CALLED! They Won't return any of my phone calls!!!! This company does not deserve anyones business! 0 s for Capital Plumbing! Dealing with drips and leaks during trying to sell and show your house for over 3 weeks is just BAD BUSINESS!!!! read more

I have a gutter downspout connected directly to underground PVC pipe that was clogged and shooting water back out of the pipe whenever it rained. Joe and his team came by and looked the problem over. They scheduled me to have a the pipe snaked out and pressure blasted a few days later. But based on the advice Joe offered while reviewing my situation, I was able to find and fix the problem myself over the weekend. read more

Originally checked and replaced backflow valve for outdoor sprinkler system and had them do some other work that was required. Very knowledgeable about plumbing, codes, and pipes. They seem to know everything! Workmanship and service from this family owned business is outstanding. Can't go wrong here. read more

They replaced the hot water heater in my house with a lower quality model than we agreed to. After I discovered this fact, my inquiry to the owner was met with barrage of obscenities. I also paid them the cost of pulling the permit, which they never did. They give contractors a bad name. read more

I had Capital out for an inspection of a suspected broken sewer line after having a bad experience with another contractor. Within 5 minutes of arriving they removed the toilet and inspected the sewer line with a camera while I watched the entire time. They discovered the problem was under the concrete kitchen floor and possibly outside also. They started the big job a few days later. The job took a couple days (as expected) and was bigger than even they thought. The quality of the job was unbelievable! This was a BIG job and honestly I was worried about choosing the right contractor. Glad I chose Capital, the price was fair, done on-time and they were easy to work with. My experience was great and I highly recommend Joe and his crew at Capital. read more

This place is extremely unprofessional and its owner borders on criminal. I contacted Capital Plumbing this past summer to help with several plumbing repairs in my mother's home. Several toilets needed fixing, as did faucets throughout the house. The owner, Joe Ditrapani, came over and agreed he could complete the plumbing job. We agreed on a fee, I signed a work order, and he and his partner left to go get the supplies. Within 20 minutes, Joe returned, carrying no supplies. Instead he had a lined piece of notebook paper on which he had scrawled the name "Gino" along with a phone number. I asked who Gino was, and Joe responded that this was his brother, who would come over at 11 a.m. the next morning to do the work for a much lower price. I did not know who Gino was, and I was uncomfortable with agreeing to this arrangement. Mr. Ditrapani was quite insistent - in fact, leaning toward belligerent -promised me that his brother Gino did good work, and asked why on earth I wouldn't accept that deal. Feeling intimidated, I agreed that, on the strength of the recommendation from Mr. Ditrapani, I would agree to let Capital Plumbing out of our agreed upon contract, and have his brother do the work. His brother was a disaster. When he arrived, Gino informed me that he didn't currently have a bank account, and so I had to pay him in cash. On retrospect it was unwise, but at the time I felt intimidated and agreed. Gino attempted to fix the downstairs toilet, but only made things worse. It does not work to this day. He similarly failed to fix the kitchen faucet, which still suffers from low water pressure. Gino told us he was qualified to do electrical work, and agreed to fix the broken electrical outlets in the den, and install new fixtures in the upstairs bathroom. He left the work unfinished, didn't show up for several appointments in which he promised to complete the work, and ultimately stopped answering our phone calls or responding to messages. In total, Gino Ditrapani stole several hundred dollars from us. What does this have to do with Capital Plumbing? First, it's incredibly unprofessional to accept a job and then back out 20 minutes later and recommend someone who is completely unqualified and also related to you. From a legal perspective, this violates several provisions of the Michigan Consumer Protection Act. Criminally speaking, one might even say Joseph Ditrapani and Capital Plumbing acted as an "accessory before the fact" to theft and criminal conversion. An accessory before the fact is a person who aids or abets a crime, but who is not present at the scene. Like an accomplice, an accessory before the fact may be held criminally liable to the same extent as the principal. Not only did Joseph Ditrapani engage in extremely unprofessional conduct by backing out of a job after he already agreed to take it; he then used intimidation tactics to get me to agree to contract with his brother Gino Ditrapani, who subsequently stole several hundred dollars from me. In this respect, Joseph Ditrapani and Capital Plumbing are accessories before the fact to criminal conversion and theft. I have contacted the Better Business Bureau and will soon be starting a lawsuit. Moral of the story: Stay FAR FAR AWAY from Capital Plumbing and any of the Ditrapanis. -- UPDATE, 2015: I got this "Compliment" from James D. in Clawson, who has dealt with Gino DiTrapani in the past. It is so amazing and heartfelt, I just have to post it: "Regarding Gino DiTrapani... he feeds the scum of the earth with his existence. Sorry you came in contact with him. I was shredding documents today and came across our 2005 Landlord-Tenant eviction judgment against him for $3341.50. We won by default but never saw a penny. He doesn't have any money. I wouldn't waste any time on him or the BBB. If this gets attached to your post; HEAR THIS LOUD AND CLEAR SE MICHIGAN. DO NOT ALLOW THIS TURD INTO YOUR HOME UNLESS YOU GET A GUARANTEE THAT GINO-THE-TURD WILL BE FLUSHED DOWN YOUR TOILET UPON COMPLETION OF YOUR PLUMBING. Jim D." read more

Stay away! Horrible customer service...you have to call multiple times over multiple days before getting a call back. Joe (the owner) is very rude and will go out of his way NOT to help you. read more

Used them twice. Happy with their service both times. First job was a big one, they dug up my yard and replaced the sewer line. Other companies gave me estimates for the job, without even using a camera. Capital used a camera, pinpointed the trouble spot, and gave me a good price. Called them again when I needed a water heater. They are pleasant, friendly, and reasonable. read more

Joe did a an awesome job repairing my water heater relief valve. I had called home advisory and got his business. Upon talking to him over the phone he arrived at my house in about 40 min and repaired the problem on the spot. Even was nice enough to give a general quote over the phone base on the description I gave. Very nice gentleman, taught me a bit about water heaters. He was very personable in the fact that he didn't mind teaching a fellow mechanic a few tricks. Thanks so much for your immediate help! If I have future problems that I am not great at repairing myself I will definitely be calling you again! read more

I'd love to be able to give a more thorough review. Unfortunately, after having Joe and his assistant in my home for an estimate a month ago, I have yet to even receive the estimate for my bathroom update, even though I was assured one would be emailed to me within a few days. I understand things come up, so I gave a few extra days to receive it. A week later, I called and left a voicemail to find out when I could expect it. I still have not heard back. If this is any indication of how they do business, I'll take mine elsewhere. Stay away! read more

We had Joe come out to clean out our basement drains and install a float guard. He was super easy to work with, price was great, and he cleaned up after himself. We'd call this company again in the future if we need plumbing work! read more

I hate doing this, since they did a decent job on replacing water heater tank, but they didn't refund me the $35 consultation fee that they said they won't charge me for if I decided to move forward. I called twice already and they said they will process it the next business day. It's been weeks already and I haven't seen it go through. This is what you get for not sticking to your promises. read more

Do NOT use capital plumbing!! We had them repair a leaky outside pipe that leads to our sump pump. We paid them over $300 and the repair failed with in ten days. I made over 7 phone calls to the owner and they refuse to come back and fix their crappy work!!! read more

We've used Capital Plumbing several times for various issues-gas leak that needed to be sealed in basement pipe, sump pump backup needed clearing and a bathroom leak fixed. Joe and his team are always responsive, reliable, competitive with pricing and very thorough with their work. Highly recommend! read more

Joe at Capital Plumbing called me immediately (in fact he was the only company that called me after my HomeAdvisor request). We spoke to him about our job, which was a BIG job. We had to hook up from a septic system to our city sewer. He came out when he said he would, spent time explaining what was involved, and sent a quote within 24 hours (may have even been that evening). We did talk to a couple other plumbing companies, and even asked if Joe could come back out to talk to us again, he came back out with a couple of his crew to look at the home and answer even more questions we had. He wanted to be sure we were very satified with what would happen, the cost and the time involved. We decided on working with Captial Plumbing and I can say, that we are more than pleased with everything. Joe, Chris, and his crew were MORE than professional, polite, experienced and called to us to keep me and my husband informed of what would be happening that day (we weren't living in the house he was working on just yet). Everything was on schedule, on budget and no major surprises. They were always on time, we never once had to hunt them down to see where they were or when they were coming out. In fact, all the other contractors we had working at our home while Capital Plumbing was doing their work for 10 days, raved on how professional and polite they were. They were great with working with the city and permits and inspectors, cleaning up was wonderful and the cement work they did on the floor (we had to have part of our basement floor jackhammered up) was wonderful, smooth and better than what was there previously. They truly take pride in their work, and respect their customers, their customers time, and we felt they were very fair in pricing. They are now "our" plumbers. We plan to have them help with more work in our bathrooms and laundry room. For new home owners who have never had to spend that much money on our previous home, they were more than wonderful, professional and experienced which greatly eased our minds. read more