Some time ago I called Luke Weidman to service my heater for the winter (he has done it before). I…read moremade an appointment for to day Thursday October 24 and requested morning. Yesterday I called office to confirm. Julie sent me a text confirming appointment with Alex for between 8 and 10 am. no one ever showed up or called. I called at 1:30 and inquired to answering machine. I have received no response or explanation. This is the second time in a year that this has happened. I am very disappointed and upset as I have trusted this company. BarbaraNiesenbaum * bniesenbaum@comcast.net

SUCH GREAT WORK SUCH FRIENDLY WORKERS…read moreI hired this company to redo my heat. This man Andrew came out with someone else and they got it done in a DAY. I LOVEDDDD Andrew extremely helpful and efficient will definitely be contacting this company again and asking for ANDREW!!!!

Mason from Bryant Stuckert Plumbing came to clear a heavily clogged bathtub drain and fix bathtub…read morefaucet leaks. He did a great job! He resolved all problems in a timely manner and explained everything clearly about what needed to be done and why. He was friendly, knowledgeable, and professional in every way. We were completely satisfied with the job.

Always WONDERFUL ! Professional, courteous and certainly knowledgeable. Gary is FABULOUS !…read more YEARS of a satisfied customer.

A GREAT EXPERIENCE, SO HAPPY I CALLED THEM!…read more Alex from Heiland came out the day after I received a ridiculous estimate from McHale's Plumbing for $358 to replace a cartridge in a bathroom faucet. I rejected that estimate and called Heiland. Alex took apart the handle, cleaned it, lubricated it and it is working great. No cartridge was needed. He did not charge me at all for the visit, as they are growing their business. Heiland will have all my plumbing business from now on. Call Heiland, not McHale's.

I called Heiland to see if they could come out for an issue and they scheduled me for next day…read more They canceled last minute stating they were double booked and preferred the other job. All of that is fine however then please do not schedule me as I lost the opportunity to find another plumber.

Great help, very professional, Tim did fantastic job. They showed up on time, clean after done all…read morethe job. Thank you Tim.

the technician's job per se was good and professional, but I was very uncomfortable with the…read morepricing. I was initially quoted close to $500 just to reset a toilet. After some back-and-forth, the price came down to $350. I was in a hurry that day and had other errands to take care of, so I agreed to the $350. However, I still feel the price was excessive for the work involved. If I had more time, I would have gotten quotes from other plumbers or simply handled the toilet reset myself.

what a great company! Matt, Jack and Rob were professional and polite and their work is excellent…read more Shelly and Debra in the office listened to me and sent the "dream team" out at 8:00 AM to take care of my plumbing and HVAC needs. They explained everything to me and gave me a quote. They fixed another plumber's shoddy work (Ben Manis Plumbing-DO NOT USE HIM EVER!!!) and did not leave without completely checking both my plumbing and HVAC systems.They cleaned up after themselves and suggested that I get a contract (at a reasonable price!) for both systems for peace of mind which I did. THIS IS A GREAT COMPANY FROM TOP TO BOTTOM! I know I am in good hands now!

I contacted Hirschberg because I had used them previously for a couple of small jobs. This time I…read moreneeded a toilet fill valve replaced, a hot water faucet repaired, and possible insertion of a bidet wand on one toilet. I had the fill valve purchased new from Home Depot as I thought it would save me money to have my own new part. I also had the bidet wand. As is typical for some companies today there was a charge to come out--not to be applied towards my bill. The young man came in to see what the work was and then out to the truck to call the office on pricing. I told him/showed him, the fill valve I had purchased. He told me they will not use customer provided parts. I asked him to ask the office again about this policy , he did, and nothing changed. His pricing for these 3 jobs was over $900. I told him I wanted parts and labor to be itemized. Answer was 'we don't do that', 'we have flat fee pricing'. Between the cost and their refusal to use the new part I bought, I told him to only handle the fill valve part of the job however I insisted on an invoice with parts and labor itemized. Again, they refused to do so. I called the office to speak to the service manager, and he again refused to comply with my request, again repeated the flat fee pricing. In the end I got no-where. I asked to see the box the new fill valve came in--no surprise--same company part as what I had purchased. Cost for the 11 minutes max it took him to replace the part? $373.12 to include the $79. arrival charge. Did not get an itemized bill. What are they hiding? Knowing cost of parts and cost of labor is a routine and reasonable request of a customer, and many companies automatically provide this information without being asked. Addendum: I had the other 2 parts of the initial job completed by another company for $265.00 and automatically received an itemized bill. Note that even combining the two companies charges, the total is not close to exceeding $900 which Hirschberg quoted when they job costed initially.

Yesterday, my hot water heater first ruined the first floor of my house. I need a new water heater…read moreand I needed it quickly. I was told the name of Bruce's plumbing I called yesterday. Spoke to the owner. Bruce is not to worry. I'll get you somebody there tomorrow early afternoon is that OK? And I said yes definitely I got a phone call this morning that they were 40 minutes away and they got there in 40 minutes two men came in came out did it without even batting and eyelash. I've never seen anybody worked so beautifully and so nice. I hope I don't have to use them again for the water heater, but I do know where to go to an experienced plumber. Please people check your water heater and see how old it is and if it's something about it and I would definitely definitely recommend Bruce plumbing and heating.

I have used Bruce's Plumbing and Heating for about 8 years. I have always been completely…read moresatisfied. They respond quickly and do a thorough and professional job at a fair price. I belong to their membership club and have found it to be very cost effective, and it guarantees me same day service, even during the summer rush! I have had many technicians to my home, but Jaime in particular is so very knowledgeable and always helpful and friendly. I can't recommend Bruce's more highly!

Snaked our drain to the outside, but the downstairs toilet still overflows whenever the laundry tub…read moreis in use.

Jim and his team worked quickly and with expert knowledge to replace the sewer line in a home we…read morerecently bought. Jim made himself available to answer any and all questions before, during and even well after the great job he did. They cleaned up well, put grass seed down and when heavy rains caused the ground to settle more than we all anticipated, he made sure come back and add more soil and reseed. Jim stands behind his work 100%, his prices are more than fair, and he is attentive and quick to respond to calls. We're so glad to have found such a knowledgeable and helpful plumber!

Just moved into my first place a month ago. I'm not sure how the previous family were only relying…read moreon the boiler for a family of six. With the oil prices at $5.5 per gallon, a electric water heater was a no brainer. I was going to do it myself but without existing pipes or electrical lines, I quickly realized I needed professionals. I shopped around and other places were quoting me insane prices. Luckily, I found On Point Plumbing. Not only did they save me a ton of money, but they also used Bradford White, top of the line water heater! Michael was great to work with and very flexible, it was especially needed since I work night shift. Gus did a amazing job installing the tank and even hooked it up with insulation foam. Jack the electrician took his time and perfected his craft making sure everything is up to code. As a first time owner I am still learning the ropes but the whole crew was happy to answer my questions and give me advice. I would recommend On Point Plumbing to any homeowners nearby. They definitely live up to their name!

I had a water leak behind my fridge, there was water everywhere. On Point Plumbing and Heating…read morepromptly showed up early the next day and fixed the problem. Excellent and professional service. I am very pleased with results and I would recommend them all day.