Prompt. Communicative. Didn't feel pressed or talked down to by technician. Options were presented for future work or other repair options with rough cost. However issue was identified and potentially resolved after they completed an inspection around the property to see if it was something they could resolve. Their troubleshooting was explained and shown so it wasn't myself just being told after the fact. Would very much reach out for future plumbing issues they can assist with. read more

Erik was so great and did a perfect job replacing showerhead fixtures, whole house water filtration system (Aquasure), and garbage disposal. The person scheduling was very nice and accommodating through hiccups on my end. read more

Excellent service and communication on a weekend. They helped me with a critical issue on a Saturday when others would not. Eric was fast and thorough. He saved the day. read more

Came out the same day, friendly technician (Jorge) and quality work. Very happy choosing them for the first time. They were very quick in responding to the project posted on Yelp. Project was for replacement of the water pressure regulator valve. read more

We couldn't recommend PlumbSmart more. We have had 3 issues in the past 6 months and have called them all 3 times. The first issue was for our rental property in Wimberley. Their quote was fair and the work was professional. The other 2 issues were for our personal home in San Antonio. The first issue turned out to not be plumbing related but hvac related. They had a hvac partner of theirs out here within the hour. The third issue was for a leak due to the freeze. They were so kind to work with our insurance. When our insurance was unresponsive, Brandon (the tech for the job) personally called me to make sure we were going ok since our water was off. I also love Amalia who answers the phone. She is so kind and knowledgeable. I have also spoken personally with the owner Adam. He is also super kind and easy to talk to. It seems they put a lot of thought and consideration into the people they chose to be on their team. They really care about their customers. They come in with a problem solving hat on and they make me feel comfortable and are never condescending or arrogant as some plumbers can be. We plan on using them for all of our rentals and our personal home for all of our plumbing issues in the future. read more

Excellent. Very helpful. knowledgeable, competent and friendly. Very satisfied. Will call again when needed!

I reached out to a plumber through Yelp last Friday afternoon, to repair a broken sewer line to my septic tank, an urgent need. I agreed to Yelp sharing my request with other plumbers who might be able to do the work. The first plumber is out of business, but another plumber, PlumbSmart, texted me within a few minutes. I called them and they sent Herman out the same evening. Herman evaluated the situation. He was very knowledgeable and a good communicator. He did not have everything he would need for the repair on his truck, but I accepted his bid to come back the next day to replace the last 3 feet of PVC and tie it in to the septic tank. The next day, he did a top quality repair and fully filled in the ditch I had previously dug to expose the sewer line. Friendly, professional, and for a fair price, Hector took care of the problem before it could mess up Christmas week. I will surely call PlumbSmart the next time I need plumbing work done. read more

very honest man, came out worked till the job was done, even though it was raining bad. I felt so bad but he finished and I was very happy with the job. felt very comfortable having him at my house. read more

Justin arrived early and assessed the situation with my water leak and gave me a few options on how to proceed with the repairs. They were very accurate with the estimate and even found me a less expensive route than we had previously discussed. They even applied a military discount for my wife's service in the Navy. He called in Devin for backup and the two went at it. Demolition was a lot cleaner than expected and we were able to salvage some of the cabinets if we choose to reuse them at a later time. The repairs were complete in a timely manner and the cleanup was thorough. They guys were very personable and well mannered. Most importantly the work was complete within the estimate that was agreed on. I highly recommend them for any of your plumbing needs. I will definitely be using them in the future for any other repairs. read more

Herman was very professional. He was quick to point out we could have a warranty on a moen but we declined because we wanted to upgrade. Even though our old faucet gave him issues he was able to get the job done with a positive attitude read more

With so many positive reviews, this was the reason I called. Unfortunately , I will never recommend these guys again. Long story but in end, my problem wasn't solved. They wanted to charge another $1,000, then reduced that to $600 and promised they would come back on a Monday to fix the issue for $600. Well they never showed up for agreeded upon day, no call/text. Well I saw SA Specialties advertised on KSAT and took my chances. Well it worked in my favor . The $600 job Plumbsmart quoted me ended up being $300. read more

They took care of everything in a pinch (flooding from clogged plumbing) and kept coming back until they got it all right!

I found PlumbSmart through Yelp and their reviews are true. Received a prompt reply and estimate. They were able to get us in the next day for a non-emergency call. Received a text with our technician info. Jorge arrived on time, was professional and courteous. He took the time over the phone to review the issue and then called back with his findings. Pricing was honest and fair. We will definitely use them again since our usual plumber was not available this go around. Thanks! read more

Eric from PlumbSmart did an excellent job replacing our PRV. Water pressure is doing great now and no more pipe vibrations. Eric was friendly and professional. I recommend them and will use again for any plumbing issues. read more

PlumbSmart and Adam were incredibly great to work with. Flexible with me, made it easy top to bottom and highly recommended. Jorge and his assistant were great! Thank you all! read more

Plumb Smart is one of the best businesses we've ever worked with! The response time is awesome. Everyone we've worked with has been very helpful and friendly and supportive and professional! Herman is the best! Quick, efficient and friendly. He has saved us money by finding and fixing our problems quickly. They're our plumbers for read more

Do yourself a favor and stop looking for another plumber these guys are honest and professional beyond anything I can express in a yelp review. I cannot urge anyone enough to utilize this company as they are the only plumbers you will ever need. I had a different company come out recently and try and scam me out of $1400 for a new PRV valve and expansion tank that was replaced by the same scammers less than 3 years ago. Joe from PlumbSmart came out and diagnosed all of that to be false and did not charge me a dime. Honesty from a company is such a hard thing to find in this day and age which is a shame. Honesty cannot be purchased and the fact that they are of good character while also professional and knowledgeable beyond the power of money says everything. That being said once you find good business like PlumbSmart there's no need to look anywhere else. I appreciate all of that and hope to express my gratitude by utilizing them for any and all business in the future. read more

If you want reliable and highly intelligent Plumbers who will walk you through everything with Water Softeners and Carbon Filters, this company is 10000% for you. I actually couldn't believe how quick they responded, got me a quote, and saw me same day. It's amazing what REAL CUSTOMER SERVICE is like. They are above all othe plumbers in San Antonio. The water Softeners they installed and recommended for us were perfect for our house needs and made us feel like we were in great hands. I never once felt sold or pitched to; only was guided to the right decision and given the knowledge I needed to feel comfortable. Cody was the one who got me all set up. He was amazing. Adam and Roger were the ones who installed and they were so kind and answered any questions I could possibly ask. Save these guys in your phone I will only go to them from now on. read more

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My water heater went out last week and I needed some help quickly. I called my existing plumber (large company in SA) to diagnose the problem but was always nervous they were going to try to sell me something or recommend a replacement when a repair would also work. Also, I was tired of haggling with them to price match with competitors and never knowing if I was getting ripped off or not. I started looking for another plumber on google and Yelp and called 5 of them to get quotes, to test their response times, and to ask about the preventative maintenance. Long story short, the last one I called was PlumbSmart and the rest was history! Their 5-star reviews gave me a first great impression, and then it was smooth sailing from start to finish! Their answering service got me in touch with one of the owners, Cody, that returned my call quickly, and gave me some friendly and candid advice and perspective. I am extremely happy with their work and they put in a pan which actually drains to the outside now, which was not there before (water damage risk). Review from January 2023. Forgot to post it here. read more

Chris came by and inspected and installed a new garbage disposal unit. He was very professional and cordial. He came as scheduled and the scheduling staff was great. Grateful the service comes with a 2 year warranty. read more

Prompt service, friendly staff, and quality work. Thanks, ladies and gents. You guys rock.

We had an emergency situation with a major leak outside our property and we were scrambling to find someone to come out on short notice. After making a few phone calls and inquiring with other companies who had no availability for days, I found PlumbSmart and they were able to come out the very next day. Then they performed the work the following day and Mr. Herman did a wonderful job. From my initial conversation with the office staff in scheduling the visit, to taking to Herman about his initial diagnosis, to having the job completed on time , I was thoroughly impressed. Thank you PlumbSmart team!! read more

Responded promptly to our call for new water leak in the house. Jorge and colleague successfully located leak and capped line. Next day Jorge timely rerouted line to necessary area. All work was efficiently done. Areas were left clean. Jorge was professional, considerate, and knowledgeable. I have no hesitancy in highly recommending company. read more

I wrote a review about a month ago about my buyers remorse, saying that it was plumb dumb to choose this outfit. I did not call anyone dumb, even though the reply stated that I did. In addition, the most inexpensive quote was still expensive at $225. As it turned out the repaired drain now has some unsightly caulking material around it on the surface which, unlike the original drain on the other side of the double sink, is well beyond the borders. Not a very good job. Finally, I did not ask for money back, but the responder said he would deliver a check, then left a message saying he would credit my card, but did neither. That's just to set the record straight. I've already written this off as a bad experience and a word to the wise. read more

Scheduled a plumber first available appointment at 9am 5 days in advance. Plumber was not there by 10:30. I called and they said it would be 30 minutes, 2 hours past the time and it was the first appointment of the day... took him 2 hours to pack up the truck the dispatch said. Incredibly disappointed. read more

The best! I had an emergency leak at my house. Herman came within a few hours of my call and was courteous and thorough and found the problem. Thank you so much! read more

Asked for a quote to disconnect two 40gal water heaters, remove from attic and connect two tankless water heaters and a soft water system. The technician (Gabe) and owner (Cody) were straight forward, professional and offered expert advice without trying to up-sale unnecessary options. Highly recommend!!!! Wallace read more

Cody stopped by and offered honest opinion on condition of water heater. Provided many options from which to choose regarding replacement unit. Cody was very courteous and helpful. We will keep our business with PlumbSmart. Dont feel like we are being pressured. read more

Had water softener system installed. Very professional from the start of getting an estimate to completing the work.

First off, I've dealt with several Plumbing Companies in the last six months for various reasons. Cody & PlumbSmart are by far the most professional & honest company I know. Joe came to my house & was honest, upfront & all around great guy. He never once tried to push me into needing this done or letting them replace that. In fact, Joe showed me what could be the issue causing a leak & an easy fix that I could do myself. Due to this, I won't use any other Plumbing company & intend on using them again in the near future. Two thumbs up!!! PS - He said give them a call if I needed help or advice. read more

I had a slow leak develop in one of the cold water pipes in my daughter's restroom. The carpet in the adjacent bedroom floor in my daughter's room was wet and I couldn't find the leak. After hours of troubleshooting, I had to call in the professionals. I called PlumbSmart after reading many 5 star reviews on Yelp. I called PlumbSmart on 09/05/2023 around 4pm and PlumbSmart had the leaking pipe diagnosed and repaired in less than 24 hours. The plumbing master and tactical surgeon, Brandon Murphy arrived earlier than expected... I showed Mr. Murphy the area of concern and he got to work right away. Brandon entered the wall noninvasively and did so in a way where the piece of sheetrock he removed to locate the leak was salvaged (making the repair easy). He repaired the pinhole leak and was on his way. I highly recommend PlumbSmart for any of your plumbing needs. read more

Was in the market for water softener these guys came out right away buuuttt had no info on the actual softener. 3 worker 3 trucks and no info or pamphlet. Turns out they are plumbers installing softeners to which they gave me NO info on. Didn't test the water. They were quick with the on the spot quote though. Which was the exact same as an actual water softener company that offered way more info and an actual warranty. 2 stars for being prompt though. read more

We recently had a major backup in our plumbing system in both bathrooms, on a Saturday. What a stinky, nasty mess! Based on positive Yelp reviews, I called PlumbSmart and spoke with Roger. He stated they could be out the next day. When I conveyed my distress to Roger, their Operations Manager, he scheduled us that evening. He came out himself along with Devon. They were polite, respectful, and knowledgeable. They quickly cleaned the drain line and in the process found tree roots had grown into a joint in the line. They also found calcium buildup in the lines and recommended hydrojet cleaning. When I declined the hydrojet service because of the additional cost (husband recently had a stroke, no longer able to work) I received a call from Cody. He was most understanding and generously offered the hydrojet service pro bono. We were absolutely stunned and most grateful. Roger scheduled the digging crew quickly and Devon returned to replace the line within a day. The job was done right and fast. We couldn't be happier with the service we received from Roger and Devon and Cody's kindness. We highly recommend PlumbSmart and will call them first for any future issues we may have. read more

PLUMBSMART provides excellent service. We discovered a broken pipe on the side of our house late Sunday afternoon. We called our plumbing company that we have a monthly maintenance contract with; they scheduled us for the next day. Seriously? It was a significant leak, we had to turn our water off. Herman our technician arrived within the hour and had the leak repaired quickly. We will be using Plumbsmart from now on. Thank you for truly being a 24 hour 7 day a week service. We called 2 other services who advertise the service but in fact do not honor that service. read more

Great service, expedient, competent. I had a slow water leak in hot water tank; Cody, owner, came out to my property, assessed the situation and gave different price options regarding a fix. He even tested water hardness and chlorine levels: thorough and fair overall. Prices were reasonable: a little higher than others but was able to get service done the very same day (and I got a discount for mentioning yelp). read more

Needed water heater replaced. Two men from the company came out punctual and courteous. They looked the unit over. They showed me multiple plans from big ticket to bandaid affordable on an iPad. They were ready to do the work that day. read more

Devon and Cody were kind, professional, and prompt! They did an amazing job with our tub and found the part for our very specific valve. Highly recommend PlumbSmart. They were very fair with price and service. We will definitely use them again if we need plumbing services!! read more

Great service. Responsiveness and great customer service. Chris was excellent with repairing the water heater. Will use them again for sure.

Called PlumbSmart after reading numerous favorable reviews on line. My hot water heater began spewing water into my garage so had to turn the water off to the house. Cody from PlumbSmart came out the same day and immediately determined that my 11 year old hot water heater had rusted out and needed to be replaced. He presented several options and never tried to up-sell me. I was impressed by that. He assured me that no matter which heater I chose, it would be installed professionally, would come with a warranty, and I would have hot water again. I felt so taken care of. George came out the next day and he and his helper (sorry, didn't get his name) took out my old heater and installed the new one. And in record time! They even added an overflow to the outside from the hot water heater closet so no repeat of water spewing into my garage. Hopefully this one lasts 11 years, too! George emailed me several photos of the newly installed heater and advised what the hot water setting was. Could not be more pleased with the response and professionalism from PlumbSmart! read more

Absolutely perfect service! From the scheduler to Brandon and Corey's attention to detail it was the best customer service experience we've ever had. Corey was on time, drove all the way back to San Antonio to pick up something we wanted and still both he and Corey stayed late until the job was complete. We had low pressure on every faucet, they got the pressure back to where it was when our home was new. We are very happy with our new water softener read more