Great job performed by great technician. Work was completed in a timely manner and the price of the job was very reasonable.

good work, fast The invoice served me well to establish that my excessive water charges could be refunded with the water company. The balance of speed, accuracy in estimating, assessment of the issue and overall price were a good value. read more

Anchor Plumbing Services - New main water line waiting for city inspectors - Water Purification Services Near Me - Helotes, Texas

DO NOT RECOMMEND Anchor Plumbing Services. I hired them to install two new toilets for me about a year and a half ago, a water heater, a garbage disposal, AND a house shutoff. Paid a mint but they got good reviews. Well, the hall bath toilet started rocking. It turns out they installed it "as is" back onto the flange knowing it wasn't bolted into the floor. So, rather than informing me so I could have them install the toilet properly, they installed it the same wrong way the toilet had been installed previously knowing that I wouldn't be able to see it, since it was underneath the toilet. The only thing holding the toilet down was a bead of caulk. The flange ended up breaking because it wasn't secured, which caused the rocking toilet, and they had the audacity to quote me $2895 to repair the problem they caused from their laziness. DO NOT USE ANCHOR PLUBMING. IN RESPONSE TO PAUL, Manager: I called the number he left. It is just the general customer service number, not one to actually reach or speak with him. This is just a line that he uses with many of the reviews on here. In addition, he NEVER tried to reach out to me. My name on here matches my name on all the invoices and estimates given recently. And seeing as how the estimate they had given me is likely the only one they have for "the replacement of brass and lead flange that had not be(en) anchored down properly during installation of toilets in 2023", he could have found me if he actually really put half an effort into trying to." Paul also apparently didn't feel like looking at the pictures that show that there weren't any flange bolts under the wax ring or any bolt holes in the cement. read more

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We recently had Anchor Plumbing come out to fix a backed up toilet. We figured it would be an easy plunging fix which it was. This was our second time using them. Thomas and his helper (Sorry, can't remember his name) couldn't have been nicer and more helpful. They went the extra mile and checked all pipes and connections with a camera to check the condition of everything. They took their time to check for possible leaks, breaks anywhere, and just general inspection. They didn't have to do this, but their service is exceptional. Thank you, Thomas and Anchor Plumbing. Always recommended! read more

Prompt professional service set up for the day after I called. Tyler and Chris were the technicians. Tyler was great-walked me through whole process, made sure to get right quote and didn't make any excuses. That was much appreciated. Overcommunicated all details and steps. Got right to problem and fixed quickly. Very pleasant, humble guys. I'd definitely use them in the future and ask for by name. read more

They were right on time and did the job fast. Joshua and Martin were friendly and professional. Their people on the phone when I made the appointment were excellent as well (Sarah). Good experience overall! read more

Dakota came out to help figure out why we had no water pressure. Unfortunately It was time to replace our water softer and a pressure valve. But thanks to Dakota and Alex we were up and running within a few hours!! We ended up having an issue just a couple days later; Alex and Gabriel did a great job getting our water leak fixed in the area they worked on just a couple days ago. We have been using Anchor Plumbing for years now there is no other company I would recommend. I love that 4 years after our hot water heater was put in Dakota and Alex were the guys coming to fix our new issue. Thanks for always being AMAZING!! read more

Had a problem with being charged for fixing work Anchor Plumbing had already did. After reviewing my problem Anchor refunded the repair of that work, which BTW was a great job read more

Anchor Plumbing Services - Had Anchor plumbing replace the main water shutoff valve to the house When I needed to shutboff the water found I couldn't shut it off - Water Purification Services Near Me - Helotes, Texas

I'm sad having to write this review, as I've been pleased with their service in the past. However... I found my shower was leaking at the handle, so I sent a request on line. Got a call back within minutes, and was able to secure an appointment for the same afternoon. Young man arrived on time, looking very spiffy in a blue polo, embroidered with his name and Anchor Plumbing; very clean cut, professional looking, pleasant personality. I explained what was going on, and when he saw my shower, he told me I had a Mixit system, that they are very unreliable, that Mixit no longer makes parts, and the aftermarket cartridge I need is 60/40 on reliability. He suggested I should have him replace my valve with a Moen, and quoted $1,100+. When I asked him to replace the Mixit cartridge with an aftermarket, he said it would cost $489. He also offered their annual service package, which I declined. I initially said yes to the repair, and he went looking for the part. But while he was gone, I had second thoughts, I'd looked up these cartridges, and on line prices were in the $20 to $40 range. I also considered that I've owned this house since 2007 and never had a problem with the cartridge, making me doubt his claim of unreliability. So I called him back and told him I changed my mind. Thankfully, he said there was no charge for the visit. Since my wife was out and about, I asked her to stop by TMS Faucet Parts and get a cartridge, as I had already called and verified they had them in stock. $31.34 including tax. The proof was in the pudding... I replaced the cartridge in about 30 minutes, and that included finding tools I hadn't touched in years and making two trips to shut off the water when I realized I had installed the cartridge upside down. I'm afraid Anchor Plumbing has lost some credibility with me. I don't mind paying a fair price for good service, but their fees were too much. read more

Use them once the first tech was helpful and on the second visit to a different location. Instead of replacing with the same builder grade commode they offered it for $900. When asked about the price, saying too high. He said he can replace with same builder commode for $600. Why was i not quoted the prices to replace it with same commode grade? They charged me $190 for doing nothing. Using them the first kind was ok but the 2nd times they tried to rip me off. He was suppose to arrive between 2 to 4 pm with an appointment scheduled but I got a text around 4:24 pm. read more

Anchor has become my go-to plumbing company. They are always the most responsive and able to send dispatch crew the quickest, even during thanksgiving weekend. And their prices are also reasonable, never trying to take advantage of customers even for urgent repairs. I really like them to be able to digitally send out repair estimate and invoices with pictures to make everything clear to the customers. I also highly recommend Adam who has done multiple repairs for me recently. He is super friendly, always on time and keeps good communication. He is also very good at educating customers and does not recommend unnecessary repairs. Anchor has become my go-to plumbing company. They are always the most responsive and able to send dispatch crew the quickest, even during thanksgiving weekend. And their prices are also reasonable, never trying to take advantage of customers even for urgent repairs. I really like them to be able to digitally send out repair estimate and invoices with pictures to make everything clear to the customers. I also highly recommend Adam who has done multiple repairs for me recently. He is super friendly, always on time and keeps good communication. He is also very good at educating customers and does not recommend unnecessary repairs. read more

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I have used Anchor plumbing in the past several times. I contacted them stating my water heater was leaking and scheduled a appointment for them to come out. Technician came out to diagnose water leak and stated that water was inside water heater. He stated I needed a new water heater replaced, my water heater was replaced in 2022. I knew something was fishy. I told the technician I will get a second opinion. I scheduled an appointment with another plumber who arrived 2 hours after the Anchor plumber left. New plumber checked the water heater and noted it was water in the water heater that was dripping from the ac drain pipe on top. I was told the ac drain pipe was clogged and that was the issue, technician unclogged a cc drain no pipe and leaked fixed for less than $200.00 Anchor Plumbing lost my trust in them. Always get a second opinion when something seems fishy! read more

I called Anchor Plumbing in the morning. By lunchtime an Anchor representative had assessed my problems and described options for repairs. He scheduled one of Anchor's certified plumbers and his trainee, who started the job within 30 minutes. These guys were friendly, efficient, and knowledgeable. By 3:00 p.m. the guys had corrected all my plumbing woes, packed up their tools, cleaned up the mess, and headed to the next assignment. Time has value. read more

I called Anchor Plumbing to find a leak under my front lawn. They had done some excellent work for me previously. Joshua Mora and Sam came to the house this afternoon, diagnosed the problem and fixed it right away. They replaced a cracked valve and didn't charge me anything. Very professional and EXCELLENT service. read more

My spare bathroom tub faucet would leak when running (see "description of work" on invoice). I put in for a project on Yelp and was quickly contacted by Anchor Plumbing. -They were able to get me schedule very quickly, and even waived the appointment fee (which, I was told is usually $70ish dollars). -This company offers military&veteran discount. -Excellent communication and fast response time! - Mitchell and Matt showed up to complete the repair, and they were both incredibly friendly and knowledgeable. -They checked out my water heater, water softener, and even tested my water for softness FREE of charge! I paid $240 for the faucet leak to be fixed. I'm not sure if this is a good deal or not, but it did take them about 1.5hrs to complete the job and they even had to run to the warehouse mid-job to get a new part (which, they did not raise the price for). The only slightly negative things I will note are... - My appointment was scheduled between 10am&12pm. I got a call at 8:32am saying that they were on route and would be there by 9am. Luckily, I was home and it didn't interfere with any plans. -The bathtub itself was relatively clean when they arrived, but quite dirty after they left. (Debris and other gunk scattered around/inside the tub.) BUT it was easy enough for me to clean up on my own. I've never known a plumber to wipe down a site after working on it, so I don't find this too unusual. Attached picture is the invoice so you can see what services were provided and how much was charged. I really am pleased with the work that they did, and will definitely recommend this company! read more

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Had almost no drainage in the sewer line from house to our over forty year old septic tank. I had the tank pumped - it was time - but the blockage remained. I called Anchor Plumbing and they had Ignacio out the next day. He seemed professional and friendly. I had already dug down to where the sewer line went into the septic tank. Several years ago, we had a plumber put a cleanout line into the sewer line between the house and the tank, schedule 40 PVC, but I did not remember how far toward the tank the newer schedule 40 pipe ran. I assumed it tied into old thin wall pipe going into the tank. Ignacio ran a sewer snake down the cleanout line, which you could hear hit an obstruction right by the tank. It was unable to cut through the obstruction. Ignacio then ran a camera down the pipe and said the sewer pipe was bowed between the cleanout and the tank, which would make it easier for a blockage to start. I looked at the image on the screen but could not really tell what I was looking at. I certainly could not tell whether the pipe was bowed or not. He ran the snake into the pipe again and left it running at the obstruction until something gave way and the hole I had dug filled with thick sewage. Clearly the line had to break to allow that to flow. The sewer line was still full and not draining other than what filled that hole. The tech then left the snake running while he reached through the tank hatch to prod at the obstruction from the other side. The obstruction gave way and dropped into the tank and sewage began running into the tank, draining the sewer line and the dug hole that had filled with sewage. There was visibly a hole in the top of the pipe right at the wall of the septic tank. He had me flush toilets to verify that sewage was draining down the pipe into the tank. He could see the liquid flowing into the tank through the visible hole in the pipe. He assured me we could use our household plumbing, but not to put any paper down the toilets until the pipe was repaired. At that point, Ignacio wrote up a bid to come back the next day to replace the sewer line from the house to the tank, about 14 feet. The bid was for over $5000. I paid the initial $400 for clearing the obstacle and told him I would let them know about the further repair bid. I needed time to process what I had observed and been told. He left and I got the shovel. I dug a trench to expose the top of the sewer line from the cleanout almost up to the smaller hole where the break was visible. All the exposed line was the newer schedule 40 pipe. I used a 4 foot level to confirm my view that the pipe was straight with a continuous drop down to the septic tank entrance. I got my copy of the paid invoice from Anchor Plumbing Services by email after Ignacio had left. In his written description, Ignacio said that he "was able to restore flow but the entry of the pipe going into the septic was completely crushed from the septic sinking with time." By that point, I knew this could not be true. He never described the problem to me that way and it if it had indeed been crushed over time before he started working,: 1. the backup from a crushed pipe would have created a stinking mess of mud and thick growth of grass at the surface, and 2. the hole I had dug to uncover the problem would have been dug into this mess of mud and worse, and the hole would have been filling with sewage from the time I dug it. Instead it filled very suddenly while the cutting tip of his auger was turning at the obstruction, telling me that his auger must have caused the break that leaked that way, maybe catching on a crack in the pipe. It was only after that break, which filled the dug hole with sewage, that he cleared the obstacle and flow was restored, although flowing through a pipe with a big hole in the top. Bottom line, the repair estimate and after-the-fact explanation of the crushed pipe problem felt like avoiding just saying that the sewer snake broke a hole where the obstruction was, in old, maybe cracked pipe, and a way to hit the jackpot by charging over $5000 to replace a short stretch of sewer pipe. I ended up contacting PlumbSmart. They sent a tech out the same evening. He fixed the problem for under $1000 and left everything working and looking good. read more

Fast response to request for an appointment. Technicians, Mason and Michael, were thorough and offered detailed information. read more

They want to be rich on the first job. The technician visiting us for quote, was totally Stuck up (looks like 28 years), I'm 75 yrs., he never lowered himself to poor men level. read more

I found a leak under our kitchen sink and contacted Anchor. I had previously used their service to get a garbage disposal installed and it went super well. The tech I had this time was the same as last time, his name is Ruben and he is very knowledgeable and thorough regarding the work done. Price was more than fair and they also offer a military discount which is a plus. I will be using Anchor for all future plumbing projects and I will ask for Ruben. Great company and great communication. read more

Yes, I highly recommend Khameron and his team. They came quickly and were incredibly knowledgeable, professional, and took care of my home as if were their own. read more

Anchor Plumbing Services - Water Purification Services Near Me - Helotes, Texas

Anchor Plumbing came out to check our water heater for maintenance. Also, checked all the areas for drips or leaks. Found nothing. I called their main number to schedule a technician. They provide a text and sometimes a call for when they are coming out. You get a photo and brief summary of your technician. They also offer an annual plan about $190 that waives the service fee portion of the visit. We also had a second job done on our shower head cartridge. The work was done in about 3 hours, as our technician needed a part. He forgot to change some scalding setting so had to come back out the next day since our hot water didn't work on the handle. They got the work done and the price was reasonable. They also did not request to do any extra work. read more

I cannot overemphasize how pleased I am, and always have been for that matter, with Anchor Plumbing Services in San Antonio. Today, Anchor Plumbing came to my residence to repair a broken valve associated with the water pressure regulator located in my front yard. Mr. Joshua Mora performed the maintenance. Mr. Mora, from the moment he arrived and introduced himself, exuded an aura of welcome friendliness and professional competence that I've come to associate with Anchor Plumbing Services. He completed an intricate, dirty and demanding repair with expert dispatch and unmatched technical competence. Not only that, throughout the entirety of the project his welcome sense of humor and ability to explain the process to someone like me who hasn't any familiarity with the involved details of plumbing, proved to further cement my complete faith in Anchor Plumbing Services. I will always call Anchor whenever I have need of plumbing services. read more

Showed up on time. diagnosis done with explanation along the way, took about 2.5 hours. Seemed to know what he was doing. Next day, he and a helper Installed a back-flow preventer and a pressure relief tank on water heater. Price seemed a little high but they did not charge for the diagnosis so it netted out around what one might expect. read more

Anchor came through big time to solve a blocked pipe issue that we were having. Team responded promptly, were very professional and did a great job. Highly recommend them if you need plumbing services! read more

I have used Anchor Plumbing multiple times over the years. During the recent freeze, the PVC pipes to the pool's automatic refill system broke. I called Anchor Plumbing after the holidays and got them scheduled. They were able to change the pipes from PVC to PEX. They were very reasonable considering the type of valves that I needed and some of the extras I needed for the type of set I had. Ralph was great and gave me several options to choose from. I have used Anchor Plumbing multiple times over the years and they have always backed up their work, reasonable and never out to screw you like some of the others out there. read more

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100% recommended! We just moved into our home and our sink in our kitchen was clogged we got in contact with Anchor plumbing and they were fast to reply! Pete arrived on time and was extremely nice! 100% recommend him! He recommended replacing a few things that he had noticed were rusted and needing some upgrade (it's an older home), and most of all we got the clog fixed! So happy to finally be able to enjoy our kitchen! I attached a photo of our new pipes and Studer vent hope I spelt that right! read more

Anchor Plumbing Services - Our new pipes and Studer vent - Water Purification Services Near Me - Helotes, Texas

Crew that came out was professional and patient. Gave us all our options. Great quality product installed (water heater). Install team (Alex and Sam) were efficient and courteous. Dakota was knowledgeable and friendly. Would def recommend Anchor and would use them again in a snap. read more

What would I do without the Anchor Plumbing Co.? I've never had such better plumbing services in my life. Always there to help when the stool stops being friendly. I remember a long time ago I tried to fix my water softener by myself... didn't end well. Climbing through dirty pipes and rusty bolts, fiberglass and live wires and filthy sewage pipes everywhere. Too much for an old lady to handle by herself; meal-grime everywhere and moldgrubs and maneater termites, strangler-crags and constrictor spiders, enough to give a motherf**ker the heeby-jeebies. Luckily for me, these gentlemen came to the rescue! They truly are an "anchor" to cling on to when you need help . The man who came to help me I forgot his name I think it was Westin but he was very kind, excellent service and very considerate. They get the job done like real men, with their pipesnakes and their plungers going gung-ho on the most vile sewage imaginable. I like this place and god bless these plumbers! read more

My washing machine cold water hose connected to the bibb had rusted into place and couldn't be removed. Not wanting to break any pipes and thinking I needed a professional I called anchor plumbing. They answered the phone immediately and set me up with an appointment the following day. Dakota showed up on-time, came in and looked at the problem and said he had to replace the bibb because he could not take off the hose connection. He then told me he had to replace both bibbs even though the hot water bibb was fine and working perfectly, with no connection problems, rusting or otherwise. He said it was company policy. After using his iPad and talking on the phone, he quoted me a price of $327 and explained to me that the $69 trip fee would be rolled into that cost. I went ahead and told him to do the repair. Yes, that was my decision. He went out to his vehicle and did not have the bibbs he needed and said he had called another technician that was close by and would be going to get them. He came back in with a different kind of bibb and asked me if I wanted to use it/them and I told him no and explained why. So he left to get the bibbs. He wasn't gone very long. I think he probably actually went to the Home Depot that was a quarter of a mile from my house. But that speculation on my part. He came back and in short order, cut the hose, removed the old bib with no problem and replaced it quickly and replaced the hot water bib as well. I asked him about the military discount and after talking on the phone again he came back in and said that even with the military discount, the cost was $327 and change. I found myself wondering where was the discount if the initial price was $327. Sounds like a case of the disappearing discount. I ended up paying $327 anyway. The problem is fixed and again it was my decision to let him do it. But after he left, I found myself thinking I could've cut the hose and replaced the bibb myself for just a couple of bucks. In fact, I looked at Home Depot and two bibs would've cost between $20-$30 depending on which ones I picked My three-star rating is because of the price I was charged for a job that shouldn't cost no more than $100-$150 (and $150 is being generous) in my book. I know management is going to write back and talk about professionalism and warranty, etc. but $327 and change to replace two bibbs seems incredibly high to me. Sticker shock and buyer's remorse. No special tools, no superhuman effort, just quick work with a knife, plumbers tape and a wrench. In retrospect I wish I would've just paid the $69 visit and done the work myself. But I CHOSE to say yes. Lesson learned! Since I imagine I'll get a response from anchor, I ask why do you charge so much for a job that actually took so little actual job time and only required parts that cost maybe $25? I love the response time to my query, Dakota was great on all ways, but the cost for the job was exorbitant. I'm still kicking myself in the rear for saying yes to the job. But, again, lesson learned. My choice. Oh well. As I close out this review, I find myself wondering where the heck did that military discount go? read more

Fast, knowledgeable, skilled, reliable, honest - pretty much everything you could ask for in a plumber. I've used them several times now (one of the pleasures of owning an older house), and it's always the same great service. read more

Had a great experience with Adam over at Anchor Plumbing. I called last minute on a Saturday and they were able to send Adam over within 20 mins to fix my faucet. He gave a fair quote to fix my DIY gone wrong and was able to install two faucets quickly. He was knowledgeable and took the time to explain to me and my inquisitive five year exactly what he was fixing! Would for sure recommend Anchor plumbing for any work needed and will be calling them in the future! read more

I requested service for my parents clogged drain. The technician was prompt and took care of the issue quickly.

Mitchell and his partner were the best part about this ongoing plumbing issue with the water company. Within 2 hours of making an appointment, the job was complete. Everything about Anchor Plumbing went well, from the appointment making and arriving on time to a follow up call from the company asking about satisfaction. Very pleased. read more

August 14, 2023 service date - Excellent communication all around. - Mason D. (Plumber) was professional and knowledgeable. He took the time to answer my very many simple and complicated questions patiently. Mason's customer service exceeded my expectations. - Mason showed me multiple options to address the issue (busted kitchen faucet), and explained the costs and benefits of each in a way I could understand. - I've used Anchor Plumbing in the past, and I will continue to use Anchor Plumbing for the foreseeable future. read more

Reliable, prompt and professional. They're not the cheapest but, you get what you pay for. Just ask for prices first.

I waited 65 days to write this review so that I could thoroughly assess the quality of parts and workmanship provided by Anchor Plumbing Services. --- Contacted Anchor Plumbing Services for a quote on June 4, 2020 at 8:58 PM. Informed a representative by the name of Paul A. that I would like (1) my old 3/4-inch copper sweat fitting shutoff valve to be replaced with a 3/4-inch male adapter fitting + 3/4-inch ball valve; (2) replace corrugated copper tubes with 3/4-inch stainless steel water supply lines + thread them onto new ball valve; and (3) connect water lines to water softener using adapters (e.g., 1" threaded coupling, 1" x 3/4" threaded bushing, 3/4" nipple). 8 hours and 30 minutes later, Paul A. replied requesting clarification on whether I am hooking up to a new softener or the one in the picture I had sent him. After I told him it would be to a new softener, he quickly replied, "Ok gotcha! Our cost to do what your asking is app 288.00 and that is with all material as well." I, then, requested that we schedule an appointment. Again, he promptly replied, "Absolutely, can you send me your address and contact number and I'll book it." On the afternoon of our scheduled appointment at 12:05 PM, I contacted Paul A. to inquire about the expected arrival of the plumber and whether the plumber would call me before arriving. Paul A. assured me, "Should be within the hour but we will call prior to our arrival." Indeed. At 12:27 PM, two male plumbers from Anchor Plumbing Services arrived, started, and finished before 1:20 PM. --- It has been 65 days since then and the shutoff valve is still working. I successfully used it to shut off water to the house on several occasions, that is, to repair pipes, toilets, and install a pressure reducing valve below the 3/4-inch ball valve. With regard to soldering quality, it is sloppy but effective. It has observable runs, but the temperature was good and seems to have fully penetrated. Aesthetically speaking, the soldering could have been made to look a little nicer, but my primary concern is reliability. Thus I am still awarding Anchor Plumbing Service a 5-star rating. On a final note, I am unable to find the hex nipple 3/4" male NPT I had installed on the corrugated copper pipes before the plumbers' visit. I think the plumbers may have inadvertently taken it away as they were hauling the old pipes to their truck. Nonetheless, it is only an $8.00 part, so I will not hold that against their 5-star rating. read more

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I'm super impressed with anchor plumbing! They responded to my quote request in less than a minute, and provided an estimate, with quick scheduling for the work. Anchor definitely has their stuff together. read more

Anchor Plumbing Services - My water softener that they agreed to work on for me. - Water Purification Services Near Me - Helotes, Texas

Read my picture :) it says it all 5 stars for sure !!! Thanks Anchor Pluming! And Thank you Adam P. And Mathew !!!! I HIGHLY Recommend!!!! Great service and good price. read more

Anchor Plumbing Services - Review I posted on another site and wanted to share here as well - Water Purification Services Near Me - Helotes, Texas

Anchor was very prompt, professional and solved my outside water leak emergency within two days. Would hire again!

Adam was very honest and professional. I trust his work and would recommend this company to people. We had to change out the piping for the dishwasher cause ours was so outdated and our home warranty wouldn't cover it. They came the next day and got it fixed. Very reliable and happy read more