The staff is very friendly. Dr. Shaw and his staff take time to explain any procedures that need…read moredone. Makes a visit to the dentist a pleasant experience. The office stay up-to-date on procedures, technology and equipment. Would not hesitate to recommend.

Dr. Shaw is the best! He's kind and explains his procedures very well in order to make sure I…read moreunderstand what he is doing inside my mouth. His staff is sweet and I always look forward to seeing everyone in his office!

Love everything about Borden Family Dentistry! They are very efficient and clearly very caring. My…read moresearch for a dentist I trust has ended!!!

Worst experience ever, not enough numbing felt everything, would not recommend... seemed like a get…read moreit done quick and push them out type of place... negative 10 stars.... I've never been so upset. That star rating was more than they deserved...

Professional is the best way to describe it. It's a very serious place when it comes down to taking…read morecare of teeth. I haven't been the best with my first born's teeth but they let me know it. I'm not looking for sweetness and sugar when someone is telling me what I'm doing wrong so some may say rude but I definitely say they are very assertive and I can tell they genuinely care about helping my child! I will always recommend this place. My child is comforted by the staff as soon as he walks in. I appreciate how honest they are with me and that's all I ask for when dealing with my child. My son seems to like all the ladies there.

This was the Worst experience with a dentist's office that I have ever had! Their incompetence is…read moreonly out done by their lack of customer service! This office filled out a claim for my insurance company with missing information. Then for 10 months Melissa from the south bend office resent in the same incomplete claim and had it denied over 10 times. Finally, after 10 months I was sent a bill with a large lump sum. Honestly, I thought it was a scam. The bill came with no itemized list of services and only had a large lump sum that was due immediately. My kids had not been to the dentist in almost a year and I had no idea there was a problem with the claim from 10 months prior. I had to call back and forth between my insurance company and the Plymouth/south bend office for almost 3 hrs. During this time my insurance company informed me that they had not received my claim. They said that if I had the dr office send in another claim today that they would watch the fax machine for me and they would retrieve the claim and find out what the problem is. However, when I called Melissa she went on and on about how many times she sent my claim already, how much work she had already done on my claim, and that she absolutely would not send in another claim for me. I ended up apologizing to her for everything even though I literally just found out there was even a problem. ( at this time I began to panic because i needed her help the dr. Office had to send in the claim. I started to silently cry. I was so upset. Also, this was the first time I had called her about this!) She told me she would not call them to figure out the problem either. ( I could not believe how unprofessional she was) I apologized again and silently wiped my tears. I then recalled my insurance company and they found out that the claim was sent in incomplete over and over again. The quadrant was missing for the date of service and it could not be processed without that information. I then recalled melissa. When I told her that the quadrant was missing she basically yelled at me. Told me there was no reason that a quadrant was needed for my claim and began explaining the services they performed on my son's teeth the year before. ( at this time I had been on the phone for hours and Frankly was not interested in being scolded about what kind of information my insurance company may or may not need on a claim) however, I still needed her help so I apologized some more and silently wiped my tears. Finally, she put me on hold and called my insurance company. After holding for 20 min. She got back on the phone. She told me she in fact resent in my claim with the missing information (quadrant) filled in. She said " I resent the claim and I filled in the quadrant, they dont need it but I put it on there so they have it" She never apologized for the company filling it out wrong in the first place, she never apologized for not informing me there was a problem sooner. Absolutely, no accountability was taken!! The only reason she did so much "work" on my claim was entirely her fault. You cannot do the same thing over and over and expect a different result! If she had notified me after the second or third attempt I would have fixed the problem then. But waiting over 10 months til the claim had been rejected over 10 times is incompitance at its finest. She basically ended the conversation like she had done me a favor for resending my claim again and nothing was their fault. Even though it was literally the first time the claim was sent in correctly. Honestly, I probably wouldn't have left this Review if it had ended there. However, a few weeks went by and I received a letter of rejection from my insurance company because the claim had surpassed its 12 month filing period. Also, I received another bill from the dentist where they added on an interest fee!!! ( I had spoken to Nancy and was supposed to have my account on hold til the claim incident was settled. So they lied to me again!) So, now I am stuck with a 600$ out of pocket bill! Find a different dentist!!

I had two teeth pulled, one at Zent and one at the large corporate dentist nearby. The difference…read morein the two experiences was night and day. I'll never go anywhere else besides Zent Family Dentistry.

Dr. Steve is great so was my hygienist. She did a great job cleaning my teeth and really took the…read moretime and care to explain to me exactly just how to use I Oral-B electric and the water pic I purchased there and get a 20 rebate back ! I needed a new dentist and that one didn't let me down. I have been going to the same dental clinic for a long time, But the wait just to get my teeth cleaned was almost a year and I decided to find something closer to home and this was it. And their new building is very nice and clean well cared for. Even the ladies at the front desk were very helpful and kind to me as a new patient. I highly recommend this dentist office.

Thank you for generously donating to the Veteran's Day Weekend! We really appreciated your gifts…read moreand wish you the best always!!

Dr. Topping and his team are amazing! I actually enjoy going to the dentist now! His staff is so…read morefriendly and knowledgeable. I am always impressed they are on time for my afternoon appointments. They always time time to make sure I understand and am comfortable with the treatment recommended. I highly recommend Dr. Topping for anything from basic dental needs to the most complex.