I have been a long time loyal customer of the establishment for many years and where as in the past…read moreI have given them 5 star reviews, unfortunately as of my recent experiences my rating has changed and they have lost a customer. I recently brought my Lexus there telling them the a/c was blowing heat and I need it fixed. They called me back to tell me that my car had a several zones that needed to be checked and that at paying them an hourly rate I'd potentially be looking at spending thousands to repair it. I was also told that because my car was older (2009) that I may not want to spend money repairing it. I was charged a diagnoses and asked to pick up my car. I brought it home and googled how to fix it myself. With spending less than $100 and less than 10 minutes of labor, I changed the cabin filter ( packed with dirt & leaves), I popped the hood and cleared where the air flow foes into the car ( packed with dirt & leaves) and put in a can of refrigerant. What do you know, my a/c now works perfectly. I brought the same Lexus to them a few weeks ago to fix a shaking coming from the front driver side that caused a light to come on the dash. They called me back to tell me that my car had 4 codes, something going on with my exhaust and as far as the front end I needed struts of which they could only find 1 at a cost of $1000. And again told my car isn't worth investing in/ charged me a $131 diagnostic fee for a incorrect diagnoses. I took it to a mechanic on State st. in New Haven who for $1000 fixed my front and threw in a oil change.. The crazy part was I DIDN'T NEED STRUTS!!!! Aside from I replaced both air filters under the hood and what do you know.. NO MORE CODES!!! I recently brought my BMW X5 there to be repaired for going into limp mode. After about 3 visits and $100's spent on they're guessing, I never got 2 miles of driving out of it. I took the truck to State St. and by my explaining the problem without the truck with me, he told me I had a bad throttle body. Less than $400 later my truck is back on the road like it never left. I brought my mothers Jeep Liberty there to repair the heat/ charged $100's and 2 weeks later she has no heat. I sent my sister there to have her Hyundai Sonata, they told her the repair cost would exceed the value of the vehicle and that she should consider buying another car. She took the car to State St. and for a fraction of what Bruneau's was charging, put in another engine and had her back on the road in a couple of days.. I've been riding with this business for years, recommending them to several people over the years and how I've been dealt with lately is unfortunate but my business and support isn't valued there. I've learned that either I'm a better mechanic than they are (I'm not a mechanic) or they put forth no effort in fixing my cars.

WARNING! DISASTROUS MACHINE MOVERS!!! Bruneau's Garage was…read morehired to move a 2000 pound Milling Machine from Milford to Fairfield. They advertised as "Professional Machine Movers". Bruneau's was hired to move a heavy machine into our garage and I explained there was no loading dock or forklift to offload the machine. Having owned a machine shop and with experience of moving dozens of heavy machinery I specifically gave them instructions not to use a flatbed truck. When the flatbed arrived with one driver I immediately contacted the supervisor to cancel the delivery. I was gruffly told the worker was qualified. Ten minutes later the machine had tipped over the end of the truck and was spewing toxic hydraulic fluid onto my driveway. The machine was DESTROYED. I immediately called the supervisor back to get help as the fluid was damaging the asphalt and we needed a spill absorber. His response was to demand $3000 to send a second truck. I informed him I was not going to pay for his mistake and he threatened he would drive down himself to collect the money. I explained I would call the police and report the chemical spill to DEEP unless he resolved the spillage. A few hours later a second truck arrived and did bring an oil absorber. Unfortunately the damage was done. A $3000 machine was destroyed and completely unusable. The driveway needed a $1000 repair. I never received an apology from the supervisor nor any reimbursement for my losses. In short; DO NOT HIRE THIS FIRM.

My husband and I have taken both are vehicles here and have had nothing but excellent service…read more Chris at the front communicates well throughout and is always so accommodating to fit our schedule. We will continue to go here and find it is similarly priced to other places.

This towing company damaged my vehicle during delivery and caused the clips on my front bumper to…read morebe ripped off requiring a replacement bumper. When I first contacted them in regard to the damages, they said they'd be more than willing to take care of it and offered to fix it themselves but I told them I had to go to a specialist due to the matte finish on my paint but I'd get back to them with the estimate. 2 weeks later I'm told they're denying liability and so far have been refused to pick up my calls or get back in contact with me. If you value your vehicle, and good business practices, take my advice and look for another towing company. They are not to be trusted

I called and got a very knowledgeable person his name is was Trey he was very friendly and…read moreexplained everything to me. Then made an appointment the service was great . Highly recommend for any tire service.Wilk definitely use them again in the future . Thanks Chris M

Jon and his employee did a great job on my car and highly recommend them , they found a problem…read morethat was over looked by Town fair tire and recommended contacting the dealer as there was a recall that I was unaware of saving me thousands of dollars on my Mercedes Benz . Thanks guys

This Frank's auto repair business in Watertown has to be one of the best I have ever encountered…read more The staff is efficient, friendly, knowledgeable and they go out of their way to accommodate their customers. Kudos to Brian in the Thomaston location who is phenomenal. A satisfied current and long term customer forever !

From the moment I called needing an estimate for brakes on my Cadillac Escalade, Eric and the team…read moreat The Quiet Zone provided exceptional service that went far beyond what I expected. They truly went above and beyond when my Chrysler 200 wouldn't start. Eric came to my home to jump it, and when that didn't work, he and his associate even pushed the car out of my garage to make it easier for AAA to tow. The next day, they picked up the Cadillac, gave me a clear and honest quote for the brake repair, and thoroughly explained other items I should monitor and address in the future. They also printed out the recall information for the vehicle and, knowing we're new to the area and still learning the local roads, arranged for me to have the recall work done at a convenient nearby location. When I went to pick up the vehicles, both were ready at the same time and I was there alone. Eric immediately offered for one of his office staff to drive one of the cars to my home while I followed with the other and brought her back. The level of care and thoughtfulness made me feel like part of the family. It's so refreshing to find a family-owned business that genuinely values its customers and shows it in every interaction. The Quiet Zone has earned my complete trust and loyalty. I could never go anywhere else for my vehicle service needs. Highly recommend -- give them a try and you'll see the difference for yourself. Thank you to Eric and everyone at The Quiet Zone!

Sibby's is a trustworthy place to bring your vehicle - the mechanics are all good guys and they…read moreknow what they're doing. Sibby is an honest business owner who genuinely cares about the customer. Highly recommend !

Great service and friendly staff!! Needed a tow and they arrived quick and were very courteous!!!read more

This is my second time doing business with Durable through AAA, and I'm really pleased, for the…read moresecond time. Eric is extremely personable and solicitous, and helped me over the phone to feel better about having to put another alternator in my car. I KNEW positively that my car was dead because of the alternator, but I had a new alternator put in EXACTLY 1 year ago by Meineke of Waterbury (Meineke ripped me off TWICE; don't go there!). I feel confident that with Durable, with their 24 month warranty, this won't be happening to me again a year from now. Hopefully I'll have a new car before then anyway. So all in all, I feel really good about having Durable fix my car: having peace of mind and trust is everything to me. I'll be going back to these guys again for all of my car needs, and highly recommend this company to anyone reading this. Thank you, Durable!

I had a flat tire and this is the company sent by roadside assistance. Wow wow wow. Service was…read morespeedy and the mechanic was so personable and friendly. I'm so thankful that he was sent to help. He gave tips to ensure I was safe-since my spare is a donut. And even knew nearby places that were currently open since it was midday on a Sunday. So very helpful.

Some jerks stole all four of my wheels and tires and I was really stressed out and needed someone…read moreto tow my car, in the rain, on a Saturday. Thankfully Merola was really awesome and hooked me up with a AAA affiliated towing company who got dummies on my car and they got me off the road and into the shop within 2 hours of me calling. They were so helpful in helping me navigate what to do next with my claim and I am so grateful that my friend recommended them. They are fair and will not rip you off. I highly recommend.

I called this place to get a twilight bulb in. They took me immediately right before lunch when…read morethey were really busy. The gentleman put in the bulb and when I tried to pay him he simply said " had a good day" There still are decent people in this world.

North Haven autobody sets the standard for customer service! From the setting up the estimate to…read morethe completion of the work! The estimate was through and professional. The counter staff took care of setting up of the rental car. Dropped the car and then the staff was in constant communication with updates and general information. The work was completed on time with the estimate and the car looks perfect! This was a great job by North Haven Autobody! Can't not say enough good things about them!!!

North Haven Autobody has performed excellent work on our Tesla Model Y in the past. The…read morecertifications on the walls of the waiting room attest to their efforts to remain current and provide customers with first class service. I learned today that they also do the "simpler things" too. My 9 year old car has areas of paint loss and it is time to fix the paint or sell the vehicle. I thought such a job would be too small. Not the case! The reception staff offered a warm welcome. Bob treated the car the way he might a high end import. The estimate was detailed. With this information in hand we can decide how to proceed. One thing is clear. If we choose to fix the paint no other estimate will be needed. North Haven Auto Body will be the way to go!