Having the pharmacy open at 8:00 AM is fantastic and makes life easier. Since San Bruno closed.read more

Extremely poor customer service. I have spent hours trying to reach someone, only to be repeatedly…read moreplaced on hold with no one ever coming back to the phone. It feels less like being assisted and more like employees are simply putting customers on hold to avoid answering calls. There is no excuse for leaving customers waiting for hours without an update, callback, or resolution. If your staff is overwhelmed, management needs to address the staffing or phone system rather than leaving customers sitting indefinitely. Customer service means actually communicating with your customers. Unfortunately, my experience has been frustrating, unprofessional, and completely unacceptable.

I want to personally thank the crew at CVS pharmacy for the support and help they have provided me…read morethe last few days. I understand they must follow rules and regulations but they found a way to help me in my time of need. THANK YOU! They have gone beyond my expectations when they could have just said NO Thank u for your professional attitude and willingness to help. This is way I always come to my CVS store when I need help! Thanks

After waiting in line for hours to get monthly prescriptions filled. I mean, no one will answer…read morephones and I can't figure out how to get online to work. I can't wait for someone to figure out online pharmacy so this place goes out of business. Here is a suggestion for now: Mark Cuban Online Pharmacy. Start getting prescriptions here instead of wasting your Sat morning in lines at CVS!

They improved for a while, but they're backsliding again. I have called them three times today…read more They have hung up on my twice and kept me on hold for OVER TWO HOURS in total. Their excuse for that is "We're understaffed," but that is a reason, not an excuse. There is no excuse for customer service this bad, but to Walgreens it's good enough.

Went today to grab some necessary items and the doors were locked with a sign posted Closed as of…read moretoday December 9th 2025.

The most useless customer service in the pharmacy. Only thing they worry about is the lunch brake.read more

UPDATE: They did finally give me my change money back, but AFTER THE FACT that I had to file a…read morepolice report and contact corporate on FB, which they in turn, contacted Jesse's boss, Lilian(or however you spell her name). Lilian called me and was professional and nice and told me that she did have a talk with Jesse and the cashier and for me to return to the store to pick up the money and that she WILL make sure that he gives it. But it took for ALL OF THAT to happen to get my change money back! But I am thankful for the service that Lilian did provide, unlike her manager and cashier employees, so I decided to add an extra star JUST FOR HER, but I still would not be shopping here ever again because I don't want to risk that happening to me again, especially with me also seeing a prior review on here of a past customer that was a victim of them overcharging their card for more than authorized. I generally DO NOT recommend spending your money at this location because I don't know how Jesse will do again when Lilian is not around!

I was shopping and was surprised to see what I thought was deodorant not locked up. I asked Noelle…read moreand she said that's body wash and suggested maybe I would want to try it. I threw into my shopping cart. Very helpful. I asked one of the other ladies for an eyeglass repair kit and she walked me over and handed it to me. I walked by that area three times without seeing it. She saved me. Maria was so sweet as she checked me out. She smiled and applied all my coupons. All three of the ladies were polite, smiling, and helpful. Awesome staff.

this pharmacy is ridiculous. In January i had to go 5 times for the same prescription each time…read morewas told something different, then 1/28/26 they told me they will order my novo needle tips for me, but they have NO insurance Info ???? after rude service so i checked all through February and said out of stock, then in March it said need approval ( I have a voucher from Novo Nordisk, which they entered in the computer Every TIME. i checked 4/17/26 and it said OTC, see sales clerk, so i went 4/18/ (today) and was told by Pharmacist , still out of Stock, not a very common item. Are you kidding: you said you ordered it 2 months ago. Just too much to deal with. Bad customer service

Desperately needed earplugs for a dance event, and most don't fit in my ears. We couldn't locate…read morethe ones I needed in the store but Gabby went above and beyond and found them hiding! Thanks!

Went into the store on 4/26/26 from around 9:15 - 9:45 am. Saw a woman with her dog (a non service…read moreanimal). Went to the travel section for toiletries and saw three opened/stolen items, despite several cameras above that aisle. There wasn't a security guard at the entrance where they normally are to tell the woman about the dog, and I noticed no other employees noticed either. Before I left I mentioned all this to the woman at Guest Services (who would've/should've seen the woman and her dog. She had no answer to that or the stolen items and lack of security.

Yes, they are understaffed. Yes, the customer service could be better. That being said, it's…read morerelatively fast and convenient and the workers try. Just manage your expectations and you'll be fine.

This Walgreens is very poorly staffed. They don't have anyone at the cash register or the photo and…read morefedex counter regularly. A bunch of customers including myself had to wait for 5 minutes before we were even able to flag down anyone for help, and then they did not even get to the counter until 5 minutes after. If you are trying to be efficient about running errands, avoid this Walgreens.

This tucked-away pharmacy is your uncle's (or aunt's) pharmacy. It's very old school in a good…read moreway. The folks are very nice and polite, and your prescriptions are filled accurately and timely. What's not to like, right?

We've been using A&O pharmacy for several years now and we've always been an able to count on them…read more They are communicative, helpful and dependable. I also really appreciate the convenience of having the medication delivery service! We are able to get specific medications without an issue when other pharmacies were unable to assist. I also like that when I call it's easy to speak to someone directly and not sit on a long automated message waiting to figure out what number to push.

Great pharmacy for deliveries and prescription fills, easily reachable and very responsive. I would…read morehighly recommend using their services if you are in the Bay Area

PMC pharmacy is the pharmacy that the senior living community by mom resided in contracts with to…read moreobtain their meds. In brief - if you do business with them (I hope to never again) please check every invoice and hope you interact with someone other than I did. Having dealt with them for 21 months, Invoices had the incorrect amount billed and over the past 6 months invoices with meds that I should not have been billed were incorrectly invoiced. Now people and companies make mistakes, but the person I dealt with was continuously rude and unwilling to realize they were incorrect until after many months of calls, emails and others having to get involved to help them see they were incorrect. Never received an admittance of error or mistake on their part, just agreement that the amount owed was what I had always said it was. Their business billing side needs training in many ways.