If you only have minor issues that in-house maintenance can handle, BMC is great. Once there is a larger issue they must contract out, they are terrible to work with. I am 10 months into a mess caused by a pipe bursting then the contractor breaking the radiator. I had to wait over a month for them to begin to address the issue (my wood floors literally warped into a hill), they gave me an inaccurate timeline for me having to temporarily move out of my apartment, then the work completed was both substandard and incomplete. Despite not having the time to address this, they did have time to send me a letter informing me my rent would be increasing. I had to follow up with them multiple times for them to address the issues. They had a contractor come out to look at the issues then they had no follow up with me but again had time to update my rent in their systems. Also, the difference between property managers is stark. We used to have a property manager who would follow up and communicate with residents. However, now our property manager hides in his office and does not follow up. I have had to be the one to follow up with him about scheduling contractors and adding promised rent credits to my account. Prior to this issue, I thought BMC was pretty good, but I only had minor maintenance issues where their maintenance team handled the issue. I love my apartment and my neighbors so I am hoping they will finally be able to fix my floors and walls and I can go back to not having to communicate with the management team. read more

DO NOT MOVE TO LENOX CLUB IN ARLINGTON. 1. The management is only helpful when you need very minor things fixed. If you have mold in Your hvac system they wont fix it and will tell you how trained they are how they found nothing, even after a professional comes out and gives you a lab report proving you do. 2. Most of their great reviews are fake. So read well. 3.when you tour they will only show u the beautiful parts of the building which the maintain very well unlike their units. But look close to the ceilings, and walls . 4. Roaches live in this building like no ones business bc of the mold and moisture. 5. If u ask to speak to upper management they act like they dnt exist. When u have big problems, which u will, they will respond in about 48-72hours and give you a very corporate answer, which involes little to no help. 6. Your health means nothing to them..they will smile in your face and do nothing when you leave. 7. Yes some of their prices are good, but thats how the, trap you! And they make sure their lobbies and lounges are beautiful so u get stuck at the glitz and skip over the sham. 8. Inclusion, iver been treated like su h a low level citizen. I pay my rent on time and i have no issues. But this mold is truly affecting my families health and they keep telling me, oh we cant find anything.even after providing proof. read more

I have brought many clients to Bernstein owned properties over the years. They usually chose the Bernstein building over others bc of the quality and fair price. Once they're in their space, Bernstein building management has continued to provide them with prompt property management service. I've found that most of the clients I've helped move to a Bernstein building want to continue their business relationship. Highly recommend you consider a Bernstein building for your next office or industrial move. read more

It's been a pleasure living at Residence At Rio, managed by BMC. In these past 3 years, management and maintenance have always been accommodating and attentive to an issues we experience. Also, whenever there are maintenance downtimes, management always notifies their tenants in a timely manner. 10/10 would recommend living here! read more

First place I moved to in DC! it's in a great location in walking distance to everything. My dog and I love it here. There is a spacious dog park right outside the complex. They keep the building tidy and I love the laundry room! read more

Bernstein Management - Studio apt. - Property Management Near Me - Washington, DC, District of Columbia

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Bernstein management maintenance will just come in your home when you're out when you specifically told them not to. This is an invasion of privacy and potentially dangerous for my cat (that they did not even ask about). They did not even read my maintenance request and just came in and told me everything was fine. read more

Miss. Wenn at Bernstein Management has been an absolute pleasure to work with. Her exceptional communication skills and prompt responses have made it seamless finding an apartment for me. Carla's, attention to detail and organizational skills are impressive, ensuring every aspect of my request was taken care of. Overall I'm thrilled with he service Carla provided and will highly recommend her for your tour. read more

An incredibly frustrating company to work with, and very rude staff (in my experience). I moved out of my apartment early and was told by an employee of Bernstein that by giving my 60-day notice, I could get out from under the rest of my contract. Unfortunately, their employees cannot be taken at their word, and I was charged thousands of dollars to finish out my contract despite having been told I wouldn't need to pay it. Despite explaining the circumstances to them, there were no concessions given, and I was not able to collect a refund. By law, they had the right to the money. In practice however, it was incredibly manipulative and unfair of them to keep that money when I needed it to live, and I was told that I would be able to keep it. 0/10 -- wouldn't recommend working with a dishonest company that is willing to let their tenants suffer financially due to an employee's error. read more

I've generally had a really good experience living in a larger building managed by BMC. The building is well maintained and they undergo regular maintenance of apartments and the building. They're responsive to service requests, generally within 24 hours or less, despite some turnover in building management. There have been some issues that they weren't as communicative about (like recurring fire alarms, which they didn't handle well), but this is the exception. read more

I've been in a unique position of working for BMC and living at their communities for almost 20 years. While some of the properties are older and thus need regular attention, the mindset of most, from the executives to the on-site teams, is treating the buildings as if they live there in regards to care and improvements. The goal is to keep our residents happy in communities we are proud to work and live in. read more

We've been a tenant for 15+ years and Bernstein has always addresses our issues in a timely manner. They are fair and prompt with responding. read more

I have been a resident at one of the BMC properties for 2 years and have loved living here. Clean amenities, never seen any pests around the building, quiet, friendly staff, spacious updated units, and wonderful location. read more

I've lived at a BMC property in upper NW/Chevy Chase since November 2019 and it's been a great experience. The maintenance team is extremely responsive when needed, and always ready to work around my unpredictable schedule to fix something. BMC has continued to update our building throughout my time here, including with updates to our lobby, an elevator renovation, and the addition of a secure package room for extra peace of mind if you can't pick up your delivery quickly. It's been a terrific living experience and I'm happy to have found this apartment. Good unit, good neighbors, and great property management! read more

In the four years we have rented here we have never a problem and if did it was fixed right away.

We have been residents at one of the MBC properties for about three months. We couldn't be happier with the location. The staff have ultimately been very friendly, communicative, and approachable. The facilities are well kept and clean. A couple weeks ago we needed service on a couple things in our unit and their response was quick and productive! We love being so close to rock creek trail, places to get groceries, and access to the national mall, and the rent seems reasonable for the location. Overall we are very happy with this place so far. read more

I love the apartment I live in, but the communication with management is poor. I'm still waiting on a lease renewal less than one month away, when initially they were supposed to send it in mid-March. I had to email and call at least 5 times to get anyone on the phone to discuss my lease, and I still haven't received it. Everyone seems really nice, but they could definitely do better to communicate with their rentors and give us renewal information on time. read more

I have stayed in this apartment for two years. Overall I would say it's a 3 stars. Pros: great location and fast maintainence Cons: my unit is at cross road corner and the beeping from the street is loud as F*, the window is almost useless and cannot seal any sound out. Has pest infection from day 1 and last 1.5 years. Elevator never fully operated. Hot tub shut down without notification. Everything was still kind acceptable until recently I rented another unit in the complex and 21 days before move in date, management team told the current resident is not moving out anymore. What I heard is the management team never got 1 residence's move out notice and mistakenly list the apartment. I will never know what exactly happened. They put emphasis on I didnot sign a new lease. but I signed a transfer lease and has confirmation from manager says it's all good to go, has an online account set up showed lease term. I guess those are just a joke. Apartment say they are not responsible for anything. Now we have 1 person who's not living in the complex gonna need to find an apartment in 21 days that fits in the right budget. So funny. read more

Great company to work! Opportunity for growth, training available to everyone no matter what your position. Upper management is accessible to help you with any questions or issues you may have. The care put into maintaining the properties genuine and they really do care about the needs of their resident. People first motto is not just a slogan but the way Bernstein does busines! read more

Management and Maintenance staff are extremely prompt and friendly. The only complaint I have is the rising prices on rent. Its clear inflation is not taken into consideration read more

I absolutely love Park Crest -the maintenance team and grounds are superb!!! Sadly, our current resident manager is not a good fit for our community, and we certainly deserve better(especially for the price we are paying with inflation!) read more

I have lived at one of their properties for many years. They do a decent job as a management company, but nothing to blow me out of the water. When things in the common areas get broken, it takes a lot of reminding you get them fixed. From the heater in the pool (which took over a year to fix and only after going outside of property management directly to the management company) or the lights in the pool which haven't worked for years, to just getting new cue-sticks for the pool table, I have to talk to multiple people to get anything to happen. Sometimes things don't get fixed like the help button in an elevator. That is my biggest concern. They do keep the actual physical building in good repair, and I've never had a serious issue. Administratively things seem to get lost along the way, for example I've turned in leasing documents many times to be told I never turned them in, or when I've switched units being told I still need to bring the old keys when I did days ago. Or finding a letter on my storage unit saying I never registered/rented it, threatening to take my items, after having registered it and paying for it for years. I enjoy the technology they use to make being a resident easy such as a portal to pay rent and submit maintenance requests. Their maintenance team does a great job. Overall from my experiences with multiple companies, they do an average job and I am mostly satisfied. I just wish they fixed amenity issues timely and without constant follow up. read more

The equipment repair service is good and quick. My bathroom tub got stuck for several times, and the team came in 2 hours or even faster. They fixed my problems efficiently and professionally. i would like to suggest my friends to live here too. but I hope the speed of work can be faster if that's possible. read more

BMC is an incredible company to work with! We are a commercial cleaning vendor for some of their communities and it is truly wonderful being able to work with such organized, dedicated & thoughtful onsite management teams. We are very excited for this new year and best wishes to everyone at BMC! read more

Such an amazing Company!! I've been in the industry for over 23 years and BMC is by far one of the best companies I've ever worked for!! The "People First Culture" is more than just a statement it's truly who we are and what we strive for each and every day!! read more

I absolutely love working at Bernstein Management! The company fosters a positive and inclusive environment, and the supportive team makes every day a joy to come to work. read more

The staff at 1500 Arlington are very accommodating and flexible. They made my move-in experience as smooth as possible and were also responsive when I had questions. read more

I have loved being a resident at one of the BMC managed properties. They are extremely responsive and I've only had good encounters with their employees. read more

The Rio Apartments has been my home for two years. The management and the employees as a whole are very professional, responsive and courteous. The apartment building is clean and maintained very well. If/when I've had any problem or concerns it's been handled swiftly and correctly. The building is pretty quiet and peaceful and has no riffraff tenants. Looking forward to living here for years to come. read more

I've had nearly no issues with BMC in my time as a resident. I live at Lenox Park. My maintenance requests are always fulfilled in a super timely way. The leasing office is very quick to respond to emails and phone calls. The apartment hosts occasional holiday events, which is sweet of them. I wasn't a fan of the rent increase being 10% on the last lease renewal, though. read more

I have been living at Connecticut Gardens Apartments in Kalorama, and find it one of the best rental experiences in DC! BMC is conscientious, cares for its residents, ensures all promised amenities are running well, quick to respond to repairs or maintenance requests (which are far and few). I don't personally care for upscale amenities in some of the upcoming apartments in DC, and instead value clean, well managed, well located apartment services and for that BMC is perfect! The leasing experience while moving in was very smooth, and the property management team at CG is the best! They organize fun events for residents including a rooftop wine and cheese party recently! read more

I really like living in my building. It feels like the staff is always around to help answer questions and maintain the building. It's a great community read more

I've lived here in a Bernstein managed apartment for almost two years now and I really really enjoy it. The building is bug free, quiet and safe. Maintenance always responds to my requests (which are few) within a day. My only gripe is that the front door of my building is always broken or left open/ajar which is a safety concern. I would definitely recommend renting with this company and I would absolutely rent with this company again. read more

I've been living at Idaho Terrace since the summer of 2019. I've really enjoyed living here. maintenance is great and even helped me jump my car when it wouldn't start (twice). the leasing office is also great and you can easily reach them for anything (responsive towards email as well) Only thing I would change is thicker walls (if you have a noisy neighbor you'll definitely be able to hear them) read more

Lenox Park Apartments in Downtown Silver Spring have serious problems and the management team, nor BMC will address the issues. 1. Maintenance Requests take 2-4 weeks to be fulfilled. When they are fulfilled, the work done is half-ass so they always have to come back. 2. Mold infestation in several apartments. Maintenance just covers it up with some sort of chalk which does not do any good, we are still ingesting the mold. 3. Pests and Roaches in the lower level apartment homes. Disgusting. 4. Lack of communication all across the board. 5. Broken elevators everyday. There are sixteen floors and we are waiting 15-20 mins to get up and down from our apartments because only one elevator is working properly. 6. The parking garage is absolutely disgusting and flooded all the time. 7. The trash rooms and chutes are filthy and full of dust, muck, garbage. 8. Lenox closed the hot tub without notifying residents. The hot tub is brand new and we were not informed. 9. Unfriendly office management, Priscilla is the worst. 10. The office team treats security like they have to take care of everything. That is unfair and I am sure they are not paid to do so. 11. Homeless people sleeping on the second floor. 12. Raising the rent for apartments that are not luxury by any means. 13. The parking garage is open to the public, oftentimes I've come home and have nowhere to park. Absolutely unacceptable. read more

I've lived in multi-unit buildings before, and this is the nicest and most helpful management I've dealt with. I'm planning to stay a while. read more

I have had a few maintenance issues with my apartment and the property management team always gets back to me in a timely manner!

Bernstein management is greedy, disorganized, and unprofessional. I would not recommend moving into one of their buildings. They say they pride themselves on customer service, however, all I've received is 1) unnecessary access to my apartment due to their disorganization (Once unauthorized, so actually a breach of my lease) and 2) delivery of superb stock responses to real problems in order to avoid actually doing anything. Corporate promises all this great stuff on their website but living in a Bernstein building nothing could be further from the truth-- People first? No way! Do not believe a WORD of this statement from the BMC website--not one word of it is true--"At BMC, we're committed to making positive, sustainable changes that will benefit our communities and the world. That's where our Green Living Initiative comes in. By taking action to reduce our carbon footprint, increase the efficiency of our buildings, and conserve our resources, we build and maintain living environments that are not only comfortable to be in, but also environmentally friendly." Total BS. Don't go with Bernstein Management Co. in DC. read more

Read the other reviews before you sign the lease ! For the past 10 months I had to deal with an incredible amount of noise which would wake us in the middle of the night due to a loose grate and metal structure on the asphalt directly below our window. When cars drive over that structure, the noise is very loud, often sending vibrations up the entire structure of the apartment. That can be heard and felt throughout the entire apartment, so in the bedroom, it feels like the noise is actually inside the apartment. We've found the noise disruptive and had difficulty sleeping in the room from the day we moved in, especially early in the morning, when traffic picks up and cars/buses/trucks drive over the grate and metal slab at high speeds. The units in the second floor literally shake every 10-15 minutes! Don´t be fooled by the nice location like I was! read more

Overall the apartment building is pretty nice and the location is convenient (Potomac Park location), but the main reason I'm posting a positive review is because of the property maintenance staff member at this location, Darwin. Dealing with maintenance issues in an apartment is usually stressful and inconvenient, but Darwin has helped to take care of any issues efficiently and kindly. Every time Darwin responds to a maintenance request, he does so promptly and with the utmost respect and care. He listens carefully to my explanation of the issue, thoroughly investigates it, and comes up with prompt, effective solutions that resolve the issue and bring me peace of mind. Darwin acts with kindness and respect, not only for the tenant, but also for their space. He doesn't make you feel like you're a burden for submitting a request, or that your request is frivolous. He genuinely cares about fixing the problem (no matter how small) so that you can go back to enjoying your apartment. I know other friends who have had difficult experiences with the maintenance staff at other apartment buildings, and I feel so thankful that Darwin is here at Potomac Park. The way Darwin treats me as a tenant has significantly influenced my positive feelings about Potomac Park; he is truly the most supportive staff member. Thank you times a million, Darwin! You make all the difference :) read more

Management addressed the temperature and it now cool and comfortable, this feels great and I really appreciate the diligence and them fixing this issue! read more

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