I have a problem with the service department of this dealership. I was mailed a coupon that stated…read moreFox Lexus would do a Synthetic Oil Change for 39.99 (including all parts needed). I got to the dealership at the time I set up for this service, and an hour later they called me in to a service office and told me they were running behind but were starting on my vehicle at that time. An hour later, I got an invoice that said that the amount due was $56.73 - so much for "parts included." The invoice they gave me said regular oil (not synthetic, as promised) was used and a car wash was done also (however, the car had the same layer of dust on it that I came in with). My opinion of dealership service departments was verified - I don't plan on coming back...

I brought my Mom here for her scheduled appointment at 11:30am. We had to wait for 30 mins until…read moresomeone would take her car to do a complete service on it. They told us it would take 2 hours at the most. We went to have lunch and tried calling them to make sure the car was ready at 2:30. No one answered the phone and we tried several times. We decided to drive back to the dealership figuring the car was ready. When we arrived the told us that the car battery needs to be replaced. They never bothered to call to tell us. Here we are waiting again while they replace the battery, which they said would take another 45 mins. It's now been over 4 hours. My Mom has had 3 Lexuses in the past and has never had such terrible service. We are completely disgusted with the service here. If I could give this place no stars, I would.

I highly recommend Hammer Performance. When it comes to off-roading knowledge and technical acumen,…read moreno one matches their expertise in El Paso. Tyson is the ultimate consultant with a real passion for suspension technology. The military solution they installed on my G was absolutely a major improvement to the original kit. This place is legit. Period!!!

Finally a shop that's know what they're doing !! I have a…read morelittle of everything exotics , hot rods , diesel trucks , off-road vehicles , and trailers. These guys are car guys and knowledgeable. They never disappoint! From tuning my can-am , adjusting linkage on my pantera , rebuilding my carb on my 69 Camaro , charging ac on my Testarossa , to even helping me load my cars on the trailer !! Thank you Tristen and Lance !! You guys are awesome !!

Went into to fix a flat on my Car and the technician attended us quickly and came back to show us…read morethat the tire had no leak and explained that it may have been the valve leaking he repaired the problem and charged us 0 zero ! Awesome job!

Ask for Michael Garcia and you will not be let down. He is truly a customer centered sales person…read more We never felt pressured and he was patient and very knowledgeable. I am definitely going back for our next car.

I don't understand where all these reviews are coming from, I normally take my Lexus to the…read moredealership to get my oil change but I thought i would try somewhere new so i wouldn't have to make an appointment and drive the distance, I trusted the reviews on this place but the person who helped me barely spoke with me on my needs and then after they completed my oil change and I parked at my house oil leaked on my driveway. I called and the manager simply said it's probably residual and just bring it in in the morning bro, like that's ok and that my driveway is now dirty with oil and talking disrespectfully and not caring. Now I hope it's not going to keep leaking and i don't even trust they put the proper synthetic oil in it. I would definitely NOT recommend this place!!!! Not sure what all these good reviews are about, I'll probably have to go get it checked at the dealership and make sure they didn't mess anything up! Very disappointed!!!! Sloppy work, unprofessional, careless and wouldn't necessarily say courteous. Do not trust this place! I just checked on my car and there are still leak spots coming down. Update: I did go back to allow them to make things right and had them check my car, they did assure me there was no leak coming from the oil change and did clean up some of the residual oil that spilled over, which an employee admitted to overpouring the oil when filling it. Everything was fine until the owner showed up, I thought to apologize but no to argue with me and even claim that I had a previous oil leak it turns out even though I have never had a drop of oil spill on my driveway since I have had this car in 7 years, but apparently for her it is ok to have oil from what they admitted was from over filling the oil, she continued to state that she is happy that she will not have to deal with me and my business anymore so did not really care about my concerns, with this type of customer service from an owner who would want to even do business with this place. Here is an updated picture of the oil that dripped after getting home and overnight, luckily, I parked my car on the street and put this cardboard underneath, otherwise this would have been all over my driveway, which the owner saw no issue with this type of workmanship. I wish you luck on rolling the dice and going here!

Fast. Efficient. Kind. Great service. Drive through for vehicle Inspection. Completed in less…read morethan 15 minutes.

The market for new cars and second hand cars is slow as the economic downturn is affecting many…read moredealerships. Mercedes Benz offers great vehicles with low mileage and EV at a discount pricing. What you really buy is security and safety as well as great services. Mr Jose M. The head of services is extremely knowledgeable and very dedicated. They also provide a ten percent discount to the military community. I still love German engineering but cars have become computers on wheels with many functions that no one is asking for. It would be a good thing for car manufacturers to come back to market needs. Affordable vehicles with simple functionalities.

Agreed to purchase 2016 pre owned gle advertised on national mercedes website for asking price,…read moreafter 4 days waiting on make ready, dealer added 9 grand to price after we sold our car so we could pay cash.. just said sorry , we priced it wrong. What a scam, also tried to give us 15 grand less for our trade that we sold in one day . Beware .. .

Worst staff and service. I had a very disappointing experience with this shop. They kept my car for…read moresix weeks and no work was done at all. During that time I was given a loaner vehicle that was very old and in poor condition. I informed them three weeks in advance that the inspection sticker on the loaner car was about to expire. Despite several phone calls, no one seemed to know anything about it or take responsibility. Eventually I had to take time off work to get the loaner car inspected. Even more concerning, I continued to drive the loaner vehicle with an expired inspection sticker. After weeks of delays and poor communication, I finally decided to pick up my car and return their loaner. Overall, the lack of communication, responsibility, and customer service was extremely frustrating. Do not recommend at all.

Stay away from this company. They are predatory and will soon be reported to the state of Texas AG…read moreoffice for predatory behavior, including holding a car for over two months with little to no work done, engaging in unauthorized repairs and not releasing the car.

First of all I asked for an estimate, next thing I know I got the call that it was repaired...a…read morehefty bill @ $140 per hour. They basically threw parts at it until it worked. Some trim pieces I had to put back together and some plastic parts in the bay not installed correctly but thats not a big deal. They seem like nice Fellows but no I would not recommend this shop. Lesson learned, this is why I dont use auto shops but had little choice this time.

DO NOT COME HERE! Took it in for overheating, they changed thermostat. First said unavailable at…read moredealer, but I called dealer and they had them in stock. Picked it up and while driving back home to Austin, coolant level sensor came on. I called and they said just to put coolant, which that should've been done when changed thermostat. Informed them my air Intake had been broken by shop. Owner said they'd make it right and to send pics, which I did. It is now leaking antifreeze, which it wasn't doing before I took it in. Now, no replies to messages. Will have to spend more money to fix their error.

This piece of shit place half assed, my fucking brakes. I have an ABS light on after supposedly…read morethree days of labor and parts. Please look elsewhere. Do not come to this place. They love to rip people off and take their money. Is this how you run a business? What an absolute joke three days of labor just to have an ABS light on. This piece of shit place half assed, my fucking brakes. I have an ABS light on after supposedly three days of labor and parts. Please look elsewhere. Do not come to this place. They love to rip people off and take their money. Is this how you run a business? What an absolute joke three days of labor just to have an ABS light on.

As a woman, I often go into mechanic/auto care centers prepared to be completely taken advantage…read moreof. I expect to be told that I need services that I do not, or charged astronomically. This is NOT what I experience here. Liz is honest, kind, and fair. She bends over backwards to help her customers. If she doesn't get back to me right away, I know it's because she's giving the same kind of service to everyone that relies on this company. I thought I couldn't feel any more positive about a company until I heard about the kind of care this amazing human provided for my elderly mother. There are no words for the level of my gratitude. Thank you Liz- May God continue to bless you and your company!