I highly recommend Hernandez Truck Repair for one stop for all repairs…read more Within a year, I had taken our truck to... 3 KW repair shops. 4 alignment truck repair shops. 1 mom's pap's truck repair shop. 3 steers tires. 8 drives. 7 alignments. Replaced; Tie rod. King pins. U-bolts. Shocks. Bushings/ ball joins. Steer tires wheels. Wheel seals. Different size tires. Several tires were balanced. 1 set of leaf springs. Rear shocks and bushings. X bar/wish bones. Drive shaft. Oil pan seal replaced. 3 DOT inspections. I called Hernandez Truck Repair and explained the symptoms and the history of previous repairs. Symptoms were: Odd break feeling on the break pedal. Odd shake that no one had figured out. Odd wear and tear of the tires, especially the steers. The truck felt like all tires were fighting each other. Oil leak that is noticeable after the oil pan seal was replaced and the engine was washed. The mechanic started diagnosing the truck around 11 am. By 11:45, Jorge showed me the drive shaft had loose/play, which consequently could be the cause of the odd shaking and odd wear and tear of the tires. Upon further diagnosis, they discovered the fly wheel seal needed to be replaced. During the repairs, I was called back and was shown that the kingpin on the driver side was damaged. Furthermore, the oil pan had metal particles, which is known for engine pistons wear and tear. Jorge took the time to explain the repairs needed. He also mentioned that engines with metal shavings are known for pistons coming apart, causing major breakdowns. We were concerned on down time. Jorge gave us an ETA on repairs to be completed by Friday. We approved all repairs. Eduardo, the main mechanic that worked on all repairs, only took a 30 min break. 2 more mechanics came to assist around 15:30. By 18:00, the front end and engine had been taken apart. All parts were presented to us to show us other broken/ damaged parts... Driver side Kingpin, front wheels, and front brakes showed evidence of damage due to the damaged drive shaft that needed to be replaced. Engine overhaul, including all repairs, was completed by Thursday night. Mechanics would start working around 7:00 AM. Several mechanics worked together and stayed overtime to complete the repairs and get us back on the road. All the mechanics were friendly and respectful to our equipment. All parts were hand cleaned, washed, and painted. They went above and beyond our expectations. They cleaned everything they touched, including the windshield and tires, before releasing the truck. Once all repairs were completed, I asked them to check the trailer breaks and replaced them if needed. Little did I know, one of the breaks had seized, and one of the sensors had been damaged. During conversations with the mechanics, I understand several have been raised by their parents in the trucking repair business. Luke, Jorge's wife, was a general manager at Flying-J for many yrs, her father worked 20 yrs at Blue Beacon. He is also part of the team. All support each other on their tasks to complete repairs in a timely manner. All go home together. All made sure we had what we needed. By Friday, during their lunch break, we celebrated a birthday together by cutting a cake. As I mentioned before, they went above and beyond my expectations. I will post this review on several web pages as it is the least I can do to show my appreciation. Thank you, Lupe, Jorge, Eduardo, Jose, Gerardo, Jesus, Ernesto, and Cesar, for the excellent and customer service!!!

Muy buen servicio. Recomendado 100%. En un solo dia me arreglo mi problema y pude seguir mi camino…read more El truck quedo perfecto y camina como nunca. El trabajo quedo perfecto. Sin duda alguna la atención es excepcional. I was really happy after contacting this shop to fix my truck. They guarantee they would be done in a day and it was just as they mentioned. Recommended 100%. Owner is on top of the afterward process too. Really happy that i found this shop after being broken 1 day with no hope in new mexico.

Excellent service came to me did a great job showed up on time charged a fair price on a diesel…read morerepair job put a new radiator in my truck made sure truck was running how it should would highly recommend them

From the owner: Roadside truck repairread more

These guys are an absolute ripoff! They tried to charge me over a 100% markup on a part. On top of…read morethat insult, they wanted to charge me a bunch of money to go to Freightliner to pick it up. I went to Freightliner myself and saved about $900 on an $800 part! They charged me a bunch of money and never fixed the problem. Don't go here! Don't say Eric didn't warn you! They claimed my problem was an air dryer. So they replaced it. It turned out, it was the compressor! These guys not only way over charge you for parts, but they don't know what they are doing. Oh wait, they do, they are ripping you off!

Outstanding customer service! You don't find people like them no more! Those boys are the best!read more

The place is nice they have a nice drivers room but other than that prepare yourself to stay there…read moreall day before you even get an answer and if your owner opp I believe you are fuck start working on a rental to get the job done and come back for your truck because it's going to take a fucking week with them fuckers They got the manpower but let me tell you the punch line is they charge about $175 an hour for labor

I have a 2016 Pete that needed to get checked out, and I took it to the guys over here. I have to…read moresay the service is outstanding! The people here, from the moment we arrived to the last step out the door, were courteous, knowledgeable, and informative. They made sure to address every concern I had with my truck. They made sure to let me know the diagnosis and different stages of repair and then fully explained the repair that was done. They have a comfortable drivers lounge and vending machines. They also have shuttle service to a couple local hotels, in case you have to stay the night. If I have need to get another repair done in this area, I would not hesitate to take my truck back over here.

Ripoff. Take forever to come to my truck. Makes you waist time then change a filter then keeps…read moremaking conversation then he tells you is $350.00 because he makes $110.00 an hour. But He didn't spend not even 10 minutes working It was 1 hour and 50 minutes of fooling around. Wost ever. Not even 1

These people were great! They bent over backwards to take care of us…read more They repaired our diesel coach. They kept us updated throughout the repair process. I can't praise them enough. Should you need diesel and or RV repair, this is your go-to establishment.

Pro Tech Diesel is run by honest men who easily could have scammed me but didn't. My motor home…read morebroke down in El Paso the day before Thanksgiving 2024. The only towing company that was open at the time suggested I have it towed it to Alpha Auto Repair since it was close to their offices. When I spoke to the manager on the phone, he informed me that the engine had thrown two rods and would need a complete rebuild at a cost of over $9000. After reading some of the online reviews and finding the business has an F rating from the BBB, I found Pro Tech Diesel, which has very good reviews, and called back to have it towed there. I had told the manager at Pro Tech, Ritchie, that I needed a rebuilt engine installed, and he worked with me to get an an order ready for one from Jasper Engines. However, when his guys inspected the motor, they realized that it only needed a new distributor cap, rotor, and wires, and they completed the repair for much less than a rebuild would have cost. I therefore concluded that the Alpha Auto Repair manager was lying to scam me out of $9000, and Ritchie could have scammed me for even more by simply going along with what I'd told him and keeping his mouth shut. But he didn't. He told me the truth. If I ever again need repair work in El Paso on my RV, Pro Tech Diesel is the place.

Purchased new tires from for my truck and had a blow out a month later. I purchased warranty but…read morethey did not honor a replacement tire. I don't recommend customers purchase tires from this company. I should have gone with Walmart or Discount tires instead.

Tire Club sold me old tires! They made us wait outside. My tires were dated 2012. Within 3 years…read moremy tires were dry rotted and very expensive and dangerous to be driving on. Very unprofessional staff. Notorious for selling old tires!