A couple years ago I reached out to Puget Sound Water Rescue for an issue. I was very satisfied…read morewith the service from that experience. So, when my portable AC leaked onto my flooring last night, I knew who I was going to contact. I called when they opened, and found out that he was booked for the next week. I decided to send him a message to see if there was a company he would recommend to me. He actually responded immediately and said that he'd be able to squeeze me in! You have no idea how grateful I was to hear that. He gave me two time options, and called me when he was on the way. I had no idea how much water had made its way into my flooring, so I was preparing myself for the worst. Turns out, it didn't end up being a catastrophe! Matthew used a thermal camera, and a moisture meter to inspect for moisture on the floor/subfloor and flex ducting. Once again, he was thorough at his job, and in his communication. It's difficult finding people that take pride in their work, are trustworthy, and do a great job. I've had quite a few companies do various types of jobs for me, and there are only two who I'd recommend. Mathew with Puget Sound Water Rescue is one of them!

We are at the tail end of a partial basement remodel and our contractor discovered black mold under…read moreexisting carpet tiles in the area that is not getting remodeled. After we ripped up the entire carpeted space and treated it--I wanted info from a professional to see if there was anything else that we needed to do before getting the affected slab ground down and polished. I spoke with several companies who were unhelpful over the phone or charging ridiculous fees just to come out and provide an estimate. Mathew, the owner of Puget Sound Water Rescue was timely in his responsiveness over the Yelp App (on a Sunday afternoon) and ultimately provided us the perspective and information that we needed to determine whether or not professional remediation services were warranted at this point. Ultimately we determined with his help that they were not. Despite the fact that we did not end up hiring (anyone), his knowledge, honesty, and helpfulness were 5 stars worthy. Highly recommend talking to and/or Mathew for your remediation needs!

I contacted this company after a sewage backup in my garage and was extremely impressed by their…read morehonesty and professionalism. The technician took the time to inspect everything carefully and explained that, in his opinion, a full professional decontamination was not necessary for my situation. Rather than trying to sell me an expensive service, he gave me practical options, including a simple bleach-and-water cleaning if I wanted extra peace of mind, and even said that if it were his own garage, he probably wouldn't do anything further. I had received another estimate that was nearly $4,000 for essentially the same situation, so I really appreciated the straightforward advice and the fact that they put integrity ahead of making a sale. It's rare to find a company that is willing to tell a customer that they don't need to spend money. I wouldn't hesitate to call them again or recommend them to others looking for an honest restoration company.

In November of 2025 I had a leaky hot water pipe that needed to be fixed upon a plumber…read moreaccidentally penetrated a cold water line and flooded my while apartment when I arrived to my apartment I was met by Remington he quickly filled me in on the severity of the situation and what they had done and planned to do although my apartment complex did not take the matter seriously and I am continuing to deal with the consequences I am forever grateful that 24/7 flood and fire for their time and professionalism in the matter. When my apartment complex did not want to help clean the flood and all the water damage 24/7 flood and fire left their equipment at my home for me to use over the weekend when they did not have to as a way to assist to mediate the situation. If ever there is a problem you all have I would always recommend this company

Work done in Federal Way Our thanks to RestorX DKI for being…read moreavailable & immediately responding to our needs; water mitigation as result of failure of hot water tank. Julia marched in like a Sargent; obviously an experienced & efficient technician; no bs, no sluffing; got the work done on schedule; impressive workmanship. You'll be very pleased with Restor X DPI's service. I very highly recommend, which was selected by our insurance company.

I don't leave negative reviews. This is a first. I hired Restorx of WA to clean up a water leak and…read moremold damage. 1. They didn't show up and took a week to do a two day job. 2. They left bags of garbage in my crawl space. The contractor I hired to finish the job found their used tyvek suits in the crawl space as well. 3. They didn't actually remove the mold where it was agreed upon. 4. They left rotten wood in the floor and wall. When I asked about it they said it was just "wood stains" but the wood was wet and crumbled when touched. It wasn't stains. 5. I had standing water in my crawl space and they didn't bring it up to mitigate. I would have added to their work order and given them more business, but they failed to mention that it needed to be drained and how bad it was. 6. They don't offer restoration services like their website claims. They will leave holes in the wall and floor/crawl space. Rats came into my home from the openings that they didn't cover. 7. I had to hire another company to fix their work and finish the job. I will never hire Restorx again.

I have been calling all water plumbing for several years- they do an outstanding job - great…read morecompany and will continue to call them first for all my plumbing needs b

Julie and Vlad were wonderful handling a water leak we had from our upstairs shower. Vlad was on…read moretime, the quality of work was awesome and I believe the price was reasonable. Julie also made sure to come out after hours to take a look at what was needed.

This just feels dirty, I would compare this company to ambulance chasers. Had an unfortunate leak,…read morerecommended by the plumber, great communication by the office, from there it was downhill. I get an absurd estimate, included was "Emergency Call - during business hours". I called to ask about some of the items and was met with such an arrogant attitude, I decided then and there, I wanted nothing to do with this company. Stay away, if you have to, don't take the referral. Do your research, make the call yourself.

At the end of the day we had a faulty shower pan. Our experience with this company has been poor…read morefrom start to finish. -technicians claimed they could get the insurance to cover -damage done to surrounding wall and floor to assess the problem was excessive to the actual situation. -Did not even dry up everything that was water damaged -Did not communicate what would happen with the drying process or timeline or when they would even return for their equipment or if we had another room to sleep in once they started -After insurance would not pay for everything their billing company has been horrendous to deal with. No consistency or communication passed on between callers/account managers. Do not recommend at all.

We had water damage in our basement that had been dried by another company. The night before floor…read morecontractors were scheduled to come to our home, David cold-called us about replacing the flooring. He was able to come out that evening to provide an estimate, which we appreciated and accepted. We later discovered that this visit resulted in an after-hours charge of nearly $500, something we were not aware of at the time. While at our home, David discovered that some areas had not been completely dried by the first company. Because we had an active insurance claim, and with our permission, he immediately arranged for his crew to continue the drying process. At first, we felt he was knowledgeable, responsive, and genuinely focused on our needs. Our insurance company requested that a third party inspect and confirm some of the issues David had identified. David insisted on being present during that inspection. The situation was uncomfortable, and we were later surprised to see an additional $119 charge for his involvement. Five days later, we contacted the original company about their failure to completely dry the affected areas. They acknowledged the issue, wanted to make things right, and asked for the opportunity to earn our business back. We therefore notified Green Planet that we were ending their services. Unfortunately, this is when our experience changed considerably. The tone and attitude toward us became harsh and uncomfortable. Although we had understood that the mitigation work would be handled through our insurance claim, we were suddenly told the bill needed to be paid by us immediately. We were also contacted by a collections company and told that if the bill wasn't paid by Friday, a lien would be placed on our home. We were disappointed by the way the situation was handled. Our initial impression was that customer needs were the priority, but once we decided not to continue using the company, we felt the relationship changed dramatically. Our experience is ultimately a reminder to carefully review all charges and understand the payment terms before allowing work to begin--especially when insurance is involved. Updated Review -- Originally 2 Stars We initially left a 2-star review because of our experience with Green Planet during a water-damage situation. We had significant concerns about several charges on our invoice, the handling of our insurance claim, and the way our relationship changed after we decided not to continue with the company. After seeing our reviews, Green Planet reached out to us and asked for the opportunity to make things right. We had a lengthy conversation, they listened to our concerns, and they offered to refund $500, which represents the charges we had disputed. I appreciate that the company was willing to listen and take action. Because they made an effort to address our concerns, I have changed our rating from 2 stars to 3 stars. That said, I do want to be honest that this resolution came only after we had posted our concerns publicly. We had previously tried to resolve the issues directly, including asking the company to work with us while our insurance claim was being processed, but we did not feel heard at that point. I'm glad we were eventually able to have a productive conversation and reach a financial resolution. My hope is that Green Planet will take this experience to heart and improve communication with customers from the beginning--especially when dealing with stressful situations involving water damage and insurance. Our original experience was disappointing, but I do appreciate their willingness to come back to the table and try to make it right.

I couldn't recommend GPR more! They provided a solid quote and stuck by their commitments. They…read morecame out to do the work as scheduled and professionally completed the job.

Hi everyone chose American standard restoration water damage in my restroom they come on time fixed…read more the problem I had they all doing great job very respectfully. I like them all. Thank you all Yodit.

Above and beyond any expectation. Every single person I have dealt with has been so helpful in a…read moretime of utter chaos. Can not recommend them enough! Jerrod is wonderful.

Ivan, Jesus and Brandon were amazing from start to finish. We had moisture enter the house due to a…read moreroof leak, and these guys were professional and thorough throughout the entire remediation process. Jesus and Brandon were respectful of the space -- for example, when they had to take down some heavy closet doors and lean them against a wall, they put a cloth between the doors and the wall so as not to scratch the wall. They suggested fixes that in my mind went above and beyond, such as putting a layer of primer on the sheathing to help it resist moisture, should my roof leak again in the future. Hopefully I'll never need them again in the future, but if I do, they'll be the ones I call first.

Preface this with I was one of their longest tenured Project Managers on the team with a whopping…read more3mo hired when I left. Run don't walk away from this clown show. Money is important so let's talk it, they say how much they want you to get your bonus and then take it away at every chance they get. Their average pay out for jobs is $75, well below their competitors and you only get it every quarter. So even though their project turn around is under 10 days, you have to wait 90 to get your paltry sum. You can be expected to be micromanaged to a degree you've never seen before working under the regional here. He will write you up for every little thing including not updating notes on your day off. He will lie to your face about how he wants you on the team and then will fire a teammate the next day. If you have the misfortune of working here do yourself a fun favor and in a company meeting track how many times he says " I,Me, I used to, back when I". The small fragile man could not be more self absorbed and validation seeking. They will not train you for the position, they will not show you how to use their CRM, they will tell you training is a month and then have you on your own in two weeks. Close rate was 80-90%, company requirement is 60%. They treat every lead as equals and give no leeway on mold and LSA referrals. PMs are expected to run jobs entirely from closing them, running the crews, and doing the billing side of things as well as insurance negotiations. You have zero support from admin staff. Really watching their GM run this team is like watching someone try to put out a dumpster fire with gasoline, entertaining if nothing else.

After a major leak from an upstairs bathroom pipe caused significant damage behind my kitchen wall,…read moreI'm incredibly grateful I chose Poseidon Restoration. From the start, they stood out as trustworthy, responsive, and highly professional, everything I didn't get from other companies I initially contacted. General Manager Jakob was outstanding, communicative, knowledgeable, and reassuring throughout a stressful process. He took the time to explain everything clearly and always responded quickly to my questions. The crew, Dwayne and Kyle, were equally impressive. They were punctual, respectful, and extremely careful in their work. They contained the demo area perfectly, which was especially important with a small child at home, maintained excellent air quality, and were very intentional about minimizing damage. Everything, from cabinetry to countertops, was handled with care, and the workspace was kept as clean as possible. Their attention to detail, professionalism, and genuine care made a difficult situation much easier. I highly recommend Poseidon Restoration. Jakob, Dwayne, and Kyle were fantastic.

Poseidon handled my bathroom rebuild, due to a water leak, from start to finish. Quick and…read moreefficient, great work and communicative managers. Highly recommend this team.

I've used this company multiple times for water damage and issues in our home, and they have been…read morefantastic every time. They are incredibly professional, reliable, responsive, and easy to work with. They've also been extremely helpful navigating the insurance process, which made an already stressful situation much easier. I wouldn't hesitate to recommend them to anyone dealing with water damage!

Sean of SSWR is amazing. We had a pipe burst that flooded our whole downstairs during the cold snap…read moreand Sean drove out of his way to come take a look at our house the same day. He gave us an honest assessment to compare with the insurance adjustor, provided a ton of helpful additional info to two panicked first time homebuyers, and even brought out a dehumidifier for us until we could rent more. He was too booked out to take our mitigation job at the time- and was honest about that which is rare- but checked in with us to see after the fact to see how we were doing. He really does care about people making the best choice in a crappy situation. My whole family works in the building trades and you can just tell when someone is passionate about their work and treats the homes of their customers like it's their own. You can spot transparency and honesty from a sales pitch. Sean is someone I would absolutely trust to work on my home.