Alex did an outstanding job with our move! He was professional, punctual, and handled all of our belongings with great care. Thank you for making a time that could be stressful such a smooth experience! read more

Alex was absolutely amazing. The service was fast easy and seemless. It was definitely worth what I spent and I would be willing to use them again. read more

Once I had made the decision to use PODS for my move, I was very happy with my service. I received numerous confirmation requests about my pickup and delivery dates that I had scheduled. I appreciated that because I used a truck moving company years ago and that was an atrocious experience. The best thing about the Grove City location was the driver Alex W. I had ordered two pods, so there were two drop offs and two pick ups for my long-distance move. Alex W. was the driver for three of those, if not four (I had left before the last pickup so I don't know who the driver was). Im not sure if every driver is as skilled as he is, but he was amazing. He was a master with that crazy contraption that moved the pod off of the truckbed. It was the coolest thing I've ever seen. He was perfect with maneuvering it into my shared driveway, even when my neighbors car was still there! If I were to move again, I would definitely use PODS. read more

Alex W. was our driver and did such a great job! Super friendly and gave us an encouragement on our move.

Alex W was absolutely amazing while delivering my POD today. He was courteous, communicated consistently, was professional and laughed at my silly joke. A true employee who genuinely cares about his job. Thank you Alex! read more

Great service, very friendly and accommodating to our needs. Initially delivery didn't fit in our driveway but PODS pointed us in the right direction for getting the correct permits for placing the POD on the street. Driver, Alex W., was friendly, on time and expertly placed the POD as close to the curb as possible to avoid blocking traffic. Overall positive experience and would definitely recommend. read more

PODS Moving & Storage - POD on street - Self Storage Near Me - Grove City, Ohio

Alex W-our first time getting a POD. He called prior to delivery to let us know he was on the way. He was very kind, explained everything and confirmed the placement was good before dropping it down. We look forward to pick up day! Thank you Alex!! read more

pods is great for moving and storing. every person I have spoke with or met has been professional and knowledgeable. Alex W is the driver who dropped off my pod. he was quick and accurate with the placement. he has obviously done this for quite a while. I appreciated his helpfulness. I will never move boxes in a truck again. read more

This was our 2nd POD and everything has been smooth and in particular Alex W did our most recent drop off and pick and was great. I would recommend POD for a move! read more

Big thanks to Alex W. on the excellent service while dropping off the moving PODS at the house we're moving out of. He was quick, courteous, and made sure I had any questions answered before he headed out. He was concerned about making sure we were taken care of before rushing off or trying to get outta here. Thank you, Alex! read more

Alex W. was so kind, professional, and communicative! He called beforehand to let us know when he would be arriving and was right on time. Alex gets a gold star from us! Thanks, PODS!! read more

PODS Moving & Storage - POD in driveway - Self Storage Near Me - Grove City, Ohio

Smooth from the start! Alex W in the Columbus area delivered my pod and was helpful with where to place it.

Drop off of our POD was super smooth. The driver called ahead and gave me an exact ETA and navigated a confusing parking lot. Brewster was also patient as I confirmed where in the complex the POD could be left. He was also very helpful with helping me get the door open. I appreciated all of the clear communication from Brewster and the whole PODS team read more

PODS was a great option for moving across the country. I personally believe I got a size too big (16 foot container), but I think its better to oversize than undersize. That being said PODS made it easy for me because I didn't move into my place right away, they moved and stored my stuff for three months before I got it delivered by Alex W. He is pretty awesome and made sure my stuff got to its final destination safely. read more

Alex was kind and courteous when he dropped off my POD. He was right on time, called ahead, and even swept out the container before he left being very careful of our drive and surroundings. read more

we had a wonderful experience with pods during our move. Our driver, Alex W, just dropped off our pod at our new residence and he was extremely professional, pleasant, and efficient. read more

Sensational service. Everything was as expected. Alex W was fantastic to work with. You are lucky to have him. Would recommend

Just had Pid delivered. It was so quick and easy and fhe Podzilla helped it fit perfectly i to a small space. Thank you Brewster,for your help! read more

Appreciated pods helping me with an urgent and unclear moving timeline. Also my driver Alex W was great! read more

Absolutely loved my experience with PODS! The process was pretty easy, and they were quick to deliver/pick up - especially Aaron. He explained everything thoroughly and placed our pod exactly where we wanted it! Absolutely would recommend! read more

It was Alex W that was my delivery driver. He was at my house at the time he told me he would be there. He was very polite and friendly: Five for him! read more

TOM S. Was outstanding dropping off the POD , giving us helpful tips, and being very careful with our yard!!!

We had no problems. Moved from Washington state to Ohio. Had the POD in storage at their location for 3 months before we found a house. Steve was our driver. He did an awesome job backing up our long rd to the house. Everything was in place when we opened the POD. Now their pricing, I'll review later. Heard they have added extra $$ to some folks. I'll let you know. read more

Alex W. did a great job dropping off our pod. When speaking online with team members they were very helpful. I did find booking online to be a little confusing read more

Communication was great during the putchase and drop off. Alex W. called when he was on his way and made the drop off quick and easy and met our needs and requests. Very kind and made sure it was done right! read more

First thing, I've been a PODS customer since 2012...and have used PODS four times now. 2 times for out of state moves. I have had nothing but 4 or 5 star service until now. This latest move using PODS has cost near 20k with storage all involved. I had a carefully planned out delivery of POD drop and pickup today, which was coordinated with the service department. They were supposed to come pick up 3 PODS anytime after 11 am....the movers got here at 9:20 and started getting the first pod cleared. However, Mike Wiles...the Grove City Manager (urban crest) didn't call, he decided to have his first driver show up @ 8:30 to pick up a POD. All three large container PODS were lined up on the driveway, one after the other. The POD closest to the house was empty, but the one with the heavy furniture was closest to street. Brewster showed up 2 1/2 hours before he was supposed to despite notes in the system left by the service rep, and Tracey, the driver who set the PODS. A simple phone call would have eliminated the waste of a drive for his driver. I told the driver to come back in 2 hours, and that would be enough time to have not one, but 2 of the PODS ready for pickup. All 3 Pods were emptied by the movers and were ready for final pickup by 11:30 am. But because Mike didn't follow the plan set by the service department, he moved my previously scheduled drop off of 3 more pods in the late afternoon three days later, which is right before xmas. Nevermind that we were depending on those 3 pods being delivered today so we could utilize what's on those pods before Christmas. The thing that really upsets me is, we had a plan in place with the service department, notes were made for the managers to follow. If there were any questions, maybe you'd think to pick up the phone and talk it out. But nope, Mike did his own thing and lost a customer for life because of it. This company, I've spent over 40K over four moves with, and this is how a repeat customer gets treated? The thing is, if his driver named Brewster, just showed up at 10 am rather than 8:30 am, he would have been able to take the first pod as scheduled. Brewster couldn't have been any nicer, I felt bad for him to make the drive. Tracey, who delivered the PODS, all 3 three days ago was a rock star. She was awesome. However, you'd think they would be able to atleast do a swap on the last POD pickup, but MIKE can't seem to figure it out. Almost as if we are being punished for not having the first POD by the street cleared for pickup at his time, not mine. Brewster did mention that there were notes on the times, but nobody followed them. Waiting another week for the 3 PODS really has made this move inefficient. All of this could have been avoided if the manager just picked up the phone and tried to figure out the best way to make the customer happy and keep a busy schedule in place. I paid for movers to be here today....had they picked up the PODS when they were first scheduled, then movers would have been here still to clear atleast one of 3 PODS being delivered. To be clear, this was a 6 POD move from out of state. Clearly the customer service department locally in Urbancrest is not as good as the customer departments in other states. These guys don't know what good business is. Zero attempt to help the customer. I'm not even talking about where they placed the PODS in the first place. In Florida, they walked the PODS around a circular driveway, here...they can't walk one up next to another because that would require getting more time dropping off and picking up. Don't believe them when they say they can put it anywhere, they will drop the POD where it best fits them for the fastest pickup. Ask me next week if I'm happy with PODS after I get my last 3 dropped off. AS of right now, I'm pretty disappointed. The ease of scheduling online and calling a service rep, awesome....until the local manager named Mike doesn't follow the plan set in motion. Normally, I don't write such scathing reviews, but a lot of people were screwed today due to one person's actions. If you're planning a move, maybe look elsewhere if you're in Central Ohio. read more

Set up on line was easy however Alex, the delivery man was extremely rude and unprofessional. Called me a racial name and lied to me about how he could place the unit (wanted to place it facing the woods making it impossible to load things instead of facing the driveway for easy access). He said he could do it that way but that it would cost me extra. I asked how much extra but he couldn't tell me. I asked to speak to his supervisor but he said he "didn't have time for all this that he had a busy day". When I refused the POD he then called someone named Mike but wouldn't let me speak to him. He then dropped the POD and left!! I called customer service and spoke with Kert. He said he would escalate it but that was days ago and I have yet to hear from ANYONE! I want this POD picked up. I don't want to give this business money. There are too many other business options who don't treat people this way. Could SOMEONE PLEASE COME AND GET THIS POD? read more

I hired PODS to move me across the country. The representative and several different representatives of this company provided me with fraudulent claims that they would be able to delivery to the storage unit. I spoke with the storage unit and they stated that they have has PODS delivered to their location and there was plenty of space for them to delivery the POD. I called the day before to confirm everything and they stated that it would be delivered to the storage unit. I received a call the day the POD was to be delivered at 0630 and the driver refused to deliver it to a storage unit due to "risk of vandalism to the POD" and I needed to have the POD delivered elsewhere. I would have never hired them if they did not delivery to the storage unit. I was in contact with Customer Advocacy-Resolution Specialist and she gave me the runaround and stated that they had miscommunication and its the drivers right not to deliver to certain locations, even though there was plenty of room for him to drop the POD. Not only that but the driver insinuated that my mom was fat when he told her that "you might want to get someone skinner to squeeze in the pod to try to get the pressure of the door". This company should not be making fraudulent claims. Moving is not easy and they made my move 10 times harder and more difficult than it needed to be. read more

Pods Ohio facility at 3241 Centerpoint Drive in Grove City Ohio doesn't go the extra mile. After a 767 mile distance between our previous home, I was informed that Pods would not deliver, as promised, the container to our residential new home because it's not within 50 miles of their storage facility. I was told they'll only go 50 miles. (Our new home is 52 miles outside of Columbus.) So after months of storage charges and the original 767 miles which we already paid for, they say I can come unload the container as I wish and make my own arrangements. 2 extra miles out. 2 extra miles back. Congratulations Pods on not going the extra four miles after thousands of dollars invested and a ton of storage fees. read more

The pods team from Grove City were very professional on time and we're great all the way around showed me the whole process which was cool to see how it all worked the whole process was just a calm and relaxing experience way to go pods thank from the whole family read more

I give the PODs service center in Columbus a high three or low four for their customer service and would give their national call center a negative two. If you are using them to move local I doubt you have an issue, If you are using them to move between franchises and cities you will have issues and I would never recommend. My PODS positive was the franchisees. I found the local center, drivers, and employees very positive and friendly. They were punctual for drop off and pick up. They were friendly on the phone and if they said they would call you back or you left a message they responded and followed through. I worked with Columbus and Toledo/Fort Wayne franchises and both seemed to care about the customer and what is in your POD. My PODS negatives have everything to do with the franchiser and their national call center and governance of the inter-franchisee communications. When you call they give innacurate and conflicting information, don't follow up on call backs, and generally don't care about the truth, your property, or you as a customer. When it came to the delivery, the franchisee did everything in their power to help me as a customer and their national office did everything in their power to screw up the delivery and anger their franchise and their customer. I had to reschedule movers three times and take two additional days off work because the national call center was clueless. With a franchisee having locations in two cities the national office moved my POD an additional 65 miles because it was 6 miles shorter to deliver from franchise location #3 than franchise location #2. It took six days to move a pod 180 miles because of crap like this. National call center tells me my pod is in one city and a second city tells me he is looking at my POD and they are wrong. National Call center says franchisee is wrong, Franchisee says there is nothing they can do because National says this is the way it has to be. Lots of upcharges that when national becomes involved which is disgusting, deceptive, exploititive and one of the reasons I will never use them again. If you are using them for a state or national move, I highly recommend you call the local PODS and also call your destination PODS as you can not trust the national PODS to take of your property or you as a customer. So in short if you are using PODS locally I think you can have a good experience if you don't mind paying a premium. Their franchisees seem to care and are responsive. Unfortunately for the franchisees there is not a national PODS to leave a review on so I have to combine all of my experiences with the company in this review. If you are moving cities, states, or in between franchises I would not do it again in a million years. Their national offices are clueless, heartless, unresponsive, they will lie or make things up when they don't have an answer, and I would not use them if they offered to pay me to use them again. read more

PODS is great. I'd never moved this way before and it's the best way to do it if you're only moving a small house/condo/apartment. I had plenty of room. It's a little more expensive than getting a U-Haul but worth it. Here's why: 1. Call to order your POD. The POD gets dropped off when you want it, and it stays as long as you want. You can take your time loading stuff in to it. This is really good if you are having friends help you move: you don't feel rushed and you don't have to worry about keeping people too long. I had my POD for four days and that was plenty of time to move boxes and stuff out at my leisure. By the time "moving day" came, I only had the big stuff I can't move myself to put in to the POD. 2. The POD gets picked up. No waiting around here either. They give you a window time of when it will be picked up but you don't have to be there. 3. The POD goes back in to storage OR goes to your new location. For me, this was great. I was homeless for almost a month so I had my POD put in to storage while I did some traveling and until I could get in to my new house. That's ONE move in to the POD and ONE move out. No messing with renting a U-Haul, putting your stuff in to storage, renting a U-Haul again, etc. 4. Renting U-Hauls sucks. I hate it. They suck to drive, and I always end up running things/people over in them everytime. No worries here, as you have nothing to drive. 5. No rush when POD is dropped off. You get the POD dropped off at your new location and unload at your leisure. I hate being rushed and I'm generally slow to get anything done so this is perfect for me. BAD STUFF about PODS: a few things were broken...a ceramic tissue box holder and an expensive lamp. But I didn't really like either so it wasn't the end of the world. Both were, in fact, gifts. But still, PODS do not travel as "smoothly" as they say they do, so be sure nothing fragile is loosely packed and everything is in its place. Another problem I have is that they really, really limit their liability to the point where if anything happens you're screwed unless you buy their expensive insurance. Also, their fees are arbitrary--I only moved about 1.5 miles from my old location and the price to drop the POD off at the new location was a lot more, and when I asked why they couldn't tell me. That's about it... I'd definitely use PODS again. read more

PODS Moving & Storage - POD filled with my stuff--looks small but that's a king size bed the long way! - Self Storage Near Me - Grove City, Ohio

This is the most greedy, unprofessional company I have ever dealt with. All they want is your money! I arranged for my pod to be delivered to my new apartment. I received the OK from Pods and from my apartment complex. The DAY BEFORE my pod was scheduled to be delivered, I get this mumbled voicemail that my pod could not be delivered the next morning due to the location of the delivery. ONE DAY BEFORE. I scheduled my pod delivery 1.5 weeks prior! And my full service 2 months prior--I explained to them everything I wanted and the final city destination. They said it was doable. I found out later through former disgruntled individuals in my new city that Pods will not deliver on anything other than a driveway or parking lot in that particular city. Why not tell me this before?! Pods knew where I was relocating. I cannot imagine how many other people they've screwed over with their crap. Customer service was impossible to get a hold of (I tried over 5 times and waited for 30 minutes each time). By the time I finally got a hold of someone, it was 6 pm the NIGHT BEFORE my move. They were completely unprofessional. They offered no support and no solutions. I was promised a phone call regarding a relief or reimbursement of some kind within 48 hours. It's been well over 48 hours and still no call! Moreover, because of their greed, negligence, and complete disregard of professionalism, I was forced to spend thousands of extra dollars on my move! My mom nearly had to be hospitalized from the stress! I have used a lot of storage pod facilities, but none have been as unprofessional as Pods. You would think a national company like this would not have to resort to shady tactics to get clients. If I could give no stars I would! DO NOT USE! They are cheats and liars! read more

PODS completely dropped the ball this weekend when delivering my pod to my home. When I scheduled delivery a few weeks ago, I had specifically stated I wanted the container 3 feet from my garage door and as far over to the right of my new driveway as possible. The picture below is what I received. The driver even called at 7am the morning of delivery to confirm what I wanted and this is what I received. It's a good 12 feed from my garage door and almost smack dab in the middle of my driveway!!! So glad I paid $154 for this! When I spoke with customer service, they never called back like I requested and when they finally did only relayed that the driver had to park it there due to weather conditions. IT WASN'T RAINING OR WINDY!!! They then proceeded to tell me if I wanted them to come out and move it in two days to the spot I originally asked for it to be in, it'd be an additional $50!!! Why would I pay additional money to have them put it where I asked them to??? They said they can put it wherever they want these containers "at the drivers discretion " so don't waste your time telling them specific areas of your driveway that you want it in because that won't happen and then they'll just try to charge you extra to move it there a few days down the road when where they put it is a pain in the butt. Not worth the time, money or headache! Use a different service! read more

UPDATED 11/22/21 In addition to terrible experience mentioned below, the saga continues. I called to dispute the monthly rate for only having the Pod for partial month. (see below - I was told at time of booking that I would be charged for the full month up front, but to call back once empty pod was picked up to receive a credit back for days in the month not used). The rep who took my call started an incident report. She gave me the # to call, along with the incident report #. Today when I call customer service I find out that the incident report # was not submitted correctly! I had to spend another 20 minutes on the call explaining the reason for my dispute. Was told someone would call be back in 24-72 hours. The 'bait and switch' tactic continues = shame on you Pods. A customer shouldn't have to work this hard for what is right. ---------------------------------------------------------------------------------------------------------------------- Original post 11/19/21 1) Properly train your associates. I spoke to one associate online who said one thing. Then spoke to another one moments later who told me what the associate said was not allowed by the company. This happened on multiple occasions. 2) Have better connection to local office. Only once was I able to be in communication with local office - it is nearly impossible to get in touch with someone local. 3) Train your drivers to have better customer service. They are the front line of your business when they deliver. I understand that unplanned setbacks may arise; however our experience with your driver was unprofessional to the point we considered calling the police. 4) Again, re-evaluate your sales training. On my initial call I was on the phone for almost 45 minutes just to get a quote. The sales person just kept talking circles and throwing out numbers - it was hard to understand what the actual quote would be. 5) My experience with your business felt like bait and switch. I speak to one person about something and when they update my invoice they somehow deleted relevant info that was confirmed by another representative. 6) Overall I WOULD NOT recommend this company due to their lack of consideration for theirs clients. Unfortunately "PODS" is so common when looking up services I would recommend if you need services go with your local smaller named company who takes pride in their business. Just an overall horrible experience. read more

Terrible experience, going to cancel before it goes farther... I called to get an estimate, wonderful customer service. Called back to schedule, again, wonderful. They promised I would get a call *and* an email confirming delivery time (3 hour window) the night before delivery. I placed order on Tuesday...for delivery on Friday. On Thursday, I got no call and a mysterious email saying I had requested changes to my order, and to log in on the website for more info...when I logged in, no explanation and no 3 hour window... I fought my way through the phone system, still no confirmation of delivery time, by now it was Firday morning, I needed to leave to work...finally got a woman on the phone, from national I suppose. GONE was the polite professional customer service...she had no idea what was going on. At first she claimed my credit card didn't work - why didn't they call me immediately? I insisted she run it again, surprise, it worked. Then she says we cannot deliver to Upper Arlington - I say Whoa, I live next to UA, but I am in Columbus. Then she says they couldn't put it in my driveway, I said, I know that, I asked for it on the street... Then she said the local Columbus office says they won't deliver it because it was "unsafe to place in the street". I've seen these in my neighborhood before!! Then she claims they might do it if I get a permit from the city. I don't know what is the truth. I am talking to the city about a permit, but after reading these reviews, clearly the Columbus Ohio PODS office has some serious issues. read more

My experience with PODS has been nothing less than spectacular. The professional office staff were there with me every step of the way. Including working with me and my hectic schedule. The delivery deiver was prompt and courteous. With everything going on in the world today, it was refreshing to finally experience a "normal" business transaction. In regards to the actual POD, I was impressed with the minimal effort loading due to the ground level access versus transporting everything up and down a ramp or trying to balance everything on a lift gate. I have and will continue to recommend PODS to everyone with storage needs. read more

This is the first time we needed to move quickly and hassle-free, so we decided to give Pods a try. We are so glad that we did! The pod was delivered on time and picked up to go to their warehouse when we had finished packing it. They are storing it until we are ready to move into our new home. All in all, a seamless experience! read more

When you are renting a pod, please make sure you give PLENTY of notice to have the Pod delivered and picked up! Remember...you will be dealing with 'the Middle Man' at ALL times, the 1800 #...hence alot of confusion, delay, and underlying detail that is not important enough to the middle man to relay to you as the customer. They (the middle man) refuse to give out the actual number to any local pod dealer rhat will be handling the pick up or delivery of the pod that you are paying for, and it's not cheap. read more

The pod arrived on time in Florida, but that was the last good thing about it. They came to pick it up early without calling me. They held the pod in Florida for approximately a month. The pod arrived in Grove City Ohio and though they knew my address, found they could not deliver it to Marion, Ohio and asked me to have it dropped somewhere and unload it and transport it to my home in Marion on my own. I have no idea what I was billed and believe they billed me for delivery to Marion, because I'm no longer in their system. I had to pay an extra $850 to have the pod unloaded and reloaded and delivered to my home. Shame on them. They do not know how to do this job and shouldn't be running a company. Also their CSRs are working from home and unable to do their jobs sufficiently and accurately enough on their home computers. read more