DO NOT MOVE HERE!!!…read more Constant car break in's, bugs and mice, homeless people walking through always asking for money or rides. when I lived there in 2024 there was a drug deal gone wrong where a guy was shot and killed. Then upon moving out it doesn't matter how clean your unit is they are gonna charge you for a complete remodel. this place has to be the worst place to rent from, I've lived here all my life and never dealt with such horrible people.

Does not respond to emails if you have a problem with a neighbor…read more Had roaches when we first moved in. Gate gets broken and stays that way for a while. Puts people with kids on top levels instead of bottom so they bother everyone around them. Maintenance is great for the most part.

I had an appointment for an in person tour and no one showed up. The leasing office was closed. And…read morethey can't say they were in another tour as there were no signs. Very unprofessional. Shows the kind of management to expect.

PRIZE INCENTIVE FOR RESIDENTS POSTING POSITIVE REVIEWS; READ ONLINE REVIEWS WITH CAUTION…read more This company previously ran a drawing for its residents, offering a prize for leaving positive reviews on Google, Yelp, Apartments.com, etc. So, read positive reviews at your own risk, as you will not know if they are genuine thoughts, or if they are motivated by somebody merely trying to win a contest. Back in early 2024, residents received an email offering a drawing to win a prize in exchange for posting reviews on "what [they] love most about West End Village." At that time, I did not receive any comparable advertisements that any prize was available for neutral or negative reviews. In that email, there was also no requirement stated to disclose that any reviews written were incentivized by participation in the drawing. I think that influencing reviews like this can really hinder prospective customers' ability to get a real picture of how residents feel about this complex, and management. I also think its a red flag that West End Village felt that it was necessary to engage in this kind of activity. With that, I ask that you are careful with reading this company's positive reviews, carefully considering the motivation with which they were written. I will note, that I could also talk for paragraphs about this building's noise problems, low build quality, or the slow and rarely helpful nature of their management, but other reviews have already aptly covered these issues and many others. I agree with those negative reviews, wholeheartedly. Hope this review helps in your apartment search! :D

We have been residents of this property for nearly three years. Over the past year, there has been…read morea consistent and escalating pattern of security failures that management has failed to adequately address. There have been repeated package thefts and multiple vehicle break-ins within the garage. Most recently, my husband's locked truck was forcibly entered and his golf bag and clubs worth thousands of dollars were stolen. It had been left in there just overnight. This was the third time one of our respective vehicles has been broken into, a clear and ongoing pattern affecting residents. Building entry points and security doors are frequently broken and often remain unrepaired for extended periods of time. There is no surveillance coverage at building entryways, hallways, or within the parking garage. While the property advertises 24/7 surveillance on the first three floors, the fourth floor -- where we reside -- does not have surveillance coverage. This discrepancy is material when evaluating tenant safety. We have raised concerns regarding security deficiencies on multiple occasions. Management's response has consistently been to reference signage advising residents not to leave valuables in vehicles, rather than addressing systemic access control and monitoring failures. Shifting responsibility to tenants does not resolve the underlying issue of inadequate security infrastructure. At $2,100 per month for a one-bedroom apartment marketed as "luxury," residents reasonably expect functioning locks, controlled access, and basic deterrents such as camera coverage in high-risk areas. Comparable properties in the Nashville market provide significantly more robust security measures. While the lease may contain standard disclaimers regarding security guarantees, ongoing failure to maintain entry controls and address known vulnerabilities creates foreseeable risk. The lack of urgency or corrective action despite repeated incidents is deeply concerning. Prospective tenants should conduct thorough due diligence regarding security conditions before signing a lease.

So we have been in this building for over five years, and in our apartment for over three. We are…read moreon the third floor, and the fourth is the top floor. In all these years we have never really experienced noise from above, and l'd like to think that those below us have no reason to complain. We don't wear shoes in the apartment. We don't have pets. We pad around like hobbits. Just before Christmas 2023 we got a new guy upstairs. Our lives have been a living nightmare since. Apparently he is a 'big' guy, and he has a big dog. He is noisy ALL THE TIME. Stomping and banging. These noises we just accept, as he has to be able to walk. I even ignore the thump-thump-thump pacing, which usually lasts around an hour. We ignore that we can hear him getting out of bed. We hear him land on the floor. His bed must be around 15 feet off the ground. But then sometimes he's even worse than any of this. We have been woken in the middle of the night on countless occasions. He bangs and throws and drops things. He rolls dog toys across his floor. He bounces balls. When it gets this bad, we bang on the ceiling and he yells "fuck off". We have contacted the office/head office so many times, and they have done nothing. Instead they have accused us of harassing him and call it 'normal apartment noises. As I said, for the previous four-and-a-half years, we had no noise from above, no complaints about us, and rent paid on time or early. Always. It was really bad a couple of weeks ago. Smashing and thumping on the ceiling, which went on for around 40 minutes. So I banged on the ceiling, hoping the inconsiderate POS might actually take notice that the only reason I banged, is because he was being loud. He the usual profanities and banged even more, and literally threw something heavy on his floor. I imagined a box of copy paper, such was the noise. Our apartment shook. I didn't bother to complain to the office, as they'd done nothing the previous seven months and I knew they were sick of hearing about it. But I guess he emailed the office. Three days later we had a letter on our door. It was our eviction notice. ------------------------------ In answer to the reply from the Flats. You had the chance to reach out to us. For seven months. You even got your lawyers involved--against us. Then a couple of months ago, your lawyer told us the 'case was closed.' It was so bad a couple of weeks ago. Truly terrible, so we banged on the ceiling. I hoped the guy upstairs might actually stop and take stock. No. He yelled and yelled at us and then contacted you. You gave us 30 days to get out. You didn't even bother to reach out to get our side of the story. Just an envelope on our door. The next day when I came to the office to ask how much we'd be owing by the move out day, you were welcoming and asked how my day was, BECAUSE YOU DIDN'T REALIZE THAT I WAS THE GUY YOU JUSY KICKED OUT. New management, not bothering to manage properly. We lived here so long. Enjoyed it until the guy upstairs arrived. I guess as he's new he's paying more rent, so he's the one you want to keep. So don't tell me to reach out to you now, and pretend that you're oh-so-concerned. You are not. People reading reviews can see through that.

I LOVED living at the Knolls. I lived there for a year and a half and ended up having to leave due…read moreto personal reasons and moved to California, otherwise I would've stayed. My favorite feature was the dog park and my dog LOVED it as well. I felt so safe and I was a single female living alone so that meant a lot. The pools were amazing and loved that it was saltwater so my eyes didn't burn from chemicals. The community was so nice and I loved how they had fun events planned so you could meet your neighbors and also my neighbors were very kind and friendly. The location was great because it's about a 10 min drive from 1-65 and 20 mins from Downtown Nashville. I went to school at Belmont University and it was only a 22 min drive. I also want to give a huge shout out to the office staff and maintenance team. They were always quick to come over and fix any problems. Always kind and never judgmental. And lastly I want to thank Donnie (office supervisor) for truly caring about each tenant. They really care about you and make you feel at home. I went through a personal crisis and Donnie was so kind and understanding and went out of his way to help and I truly will never forget his kindness. Thank you, The Knolls Apartment and I will forever recommend them!

No apartment complex is perfect, but I feel like The Knolls is about as close as you can get. The…read morecommunity is quiet, safe, and friendly; the leading agents are kind and will work hard to help you get what you need; maintenance is prompt (most of my weekday requests are filled within hours). Also, the community is extremely dog-friendly, with plenty of sidewalks and grassy areas for walking, a beautiful dog park with plenty of space to run, and dog bags and bins all across the property. Everyone here looks out for and takes care of each other - My neighbors have truly become some of my dearest friends. If you're looking for somewhere safe and home-y, your search is finished.

I have lived in Chicago for 8 years and wanted to move after going through a tough breakup…read more While apartment hunting around Nashville, I was feeling really overwhelmed and discouraged until I met Tina at Cherry Creek :) At the other community I visited, the properties were smaller, and the customer service was ok, but impersonal. Additionally, a resident I struck up a conversation with told me there had been a break-in in his unit that year. What are the odds?! But Tina and Cherry Creek were so different. She really made me feel welcome and gave me a ton of options to look at. Tina's customer service is such that you feel like she genuinely cares about you and your happiness. She's also pretty funny and has some great stories. It's awesome. Additionally, the units were large and well taken care of. Tina also had a lot of insight about the perks of each floor plan. By the end of the tour I felt really comfortable and happy...and set on living there! I signed a lease and am thrilled to start the next chapter of my life at Cherry Creek

A family member of mine lives here and I visited a couple times and from what I can see, the…read morecomplex looks safe and it's quiet and I love that it has a security entrance.

Very beautiful complex sits on the lake has everything, staff is very cool and The bigger one…read morebedroom is nice , car bay, Electric appliances, patio, Beautiful kitchen and looking fwd to moving in in May.!

If you have dogs and they bark at all just beware that one of the shitty neighbors might complain…read moreabout you and it only takes 2 times to end up with a notice on your door for "non-compliance" I've lived here for 7 months so far and have only had 2 complaints because I forgot to put on the bark collars when I left the house. I feel it's a bit extreme to be threatened to be kicked out for that honestly. Just know that before you move in.

I picked the right place. Four years ago the location and pictureque community got me…read more This is a quiet home with a Gatlinburg setting. One might expect somewhat it different considering the amount of residents. When we say prompt maintenance, wow. How about the winter storm and the barrage of trees that came down. We are in a "forest" setting with many, many trees towering to the sky on all our surrounding hills. Yes, we were blocked in, but not long. Of all the complexes I am aware of here locally, this Lakes of Bellevue started immediatly with crews that made this place near normal in a matter of days. It was actually amazing. Our streets became negotiable within a couple of days, The entire setting was near perfect in a very short time. Not only did that happen quickly, the crews were hired to continue on trimming trees and removing piles to keep us safe for weeks to come. I was amazed. It looked like there had not been a ice storm here at all when just out side the complex trees were still down and roads blocked. And as I mentioned, this is no small residential area. I am not sure the total building, but now roofs are being replace on all our buildings and it is so very effecient. Communication is very prompt and any maintenance issue is addressed the day we contact the office. They dont just repair, they replace. Pools, three here, are maitained perfectly as is the gym. We feel safe and oh so comfortable. Thank you Lakes of Bellevue.

I would rate this property and its management team the highest among almost 20 to 30 properties…read morethat I contacted and rented from 2 others in the past. Right from the moment you engage them with a phone call to learn about the property, touring the apartments to finally completing the lease and moving it, they have been absolutely fast in responding, answering questions, ensuring I knew the next steps. I do not remember all names but each and every one were cordial and professional. Among them the name I remember is Joseph who has been emailing me along the way. The property itself is very private, secure and feels like you are living in a far off remote location while so close to Nashville. The ponds are well maintained, a simple yet effective car wash, car vacuuming, dog wash, laundry center are highlights while the Gym and the Swimming pool are just well equipped and inspire to go the extra mile or lap. Add to all this the EV Car charging station by Charge Point is very convenient. All this with shopping for groceries, home needs, restaurants around a mile.

I had an appointment for a tour of apts & the amenities. The leasing agent was a sweetheart but…read moreworking alone. We were interrupted 3 times before ever being able to get out the door to view a unit. She didn't show me any of the amenities or explain community events, extra fees, etc bx of nonstop interruptions. Sadly, I felt rushed, confused & unclear about all of it in comparison to other apt tours I've taken. The leasing agent, her office & the apt she showed me was cute, that's all I know.

My experience with the complex has mostly been a disappointment and unpleasant. Maintenance is…read moreexcellent, the only good. Very unprofessional property manager, Nikki who lied about available apartments and floor plans and has consistently been reluctant to do her job, very rude to my boyfriend and I, also pretty sure she hung up on me when I called about missed trash pick up. The valet trash is more than likely the most incompetent I have ever seen, leaving trash on the stairs because they forgot to complete the job. Also, lots of noisy neighbors party till 3am and courtesy patrol is non existent. The experience is more so like section 8 customer service so do not fall for the smoke and mirrors. I need the regional manager's information please and thank you!