Jennifer has been a huge help with my very active, anxious pup over the 3 years I've had her! I can…read morehonestly say without her encouragement and guidance through some tough times, Molly would have been returned to the shelter. So a million thanks, Jennifer!!!!

PLEASE... Donate and let's help this WONDERFUL group of animal loving folks save and take great…read morecare of our beloved animals who are lost and need their help! Best dog rescue organization I've ever seen! Thank you :-)

Wanted to use them for puppy boot camp. First had to pay $100 for an evaluation. When we went to…read morebring him home the receptionist said he barked so much in the crate they had to move him to another room. We were not given any comments on how the evaluation went and were out $100 for no information. The owner said that since we lived so close he would try to move us up to a closer entry. This was last fall. Later we got a call saying he could start in January 2026. Another issue is that we decided to board both of our dogs for a weekend in September. When we brought them home both drank 2 bowls full of water each. I guess they don't water on the weekends? Just not a good experience all the way around. We found another place that took our pup within a week for boot camp and it worked out perfectly.

In essence, over several months, we had the worst training experience one could have. No…read morecommunication and no results. If I could give a rating of zero stars, I would. Below is the letter we sent to K9 & Co. when they would not refund our fees for "boot camp". If you love your dog, do not take it to K9. April 24, 2021 Mark Finch and K9 & Co. Retreat, We started coming to K9 & Co. with the intention of giving our new 8-month-old dog, Gypsi, a head start in obedience training as our elder patients are moving in with us. We wanted to do as much as we could to help our dog acclimate to new people quickly and avoid danger to them (e.g., jumping up on them, etc). We brought her in for day school and were told she "wasn't ready for that" but would benefit daycare in the meantime to socialize her. We dropped her off for daycare/day school from December 2020 through April 2021, two/three days per week.  Never did she get into day school save ONE time on March 5th, 2021. No report was given to us regarding what she worked on (if anything) on this date. Additionally, we called and scheduled a home visit for February 3rd, 2021. We received a phone call on February 3rd (the day of the appointment) stating, you "forgot we were scheduled"; so we scheduled another date on March 15th, 2021, again received a call cancelling the appointment. We got NO follow-up regarding rescheduling the home visit, and it was never discussed again. After slowly integrating Gypsi's routine into your day care several times per week and after formal evaluation on December 6th, 2020, you recommended "a tailor boot camp to help Gypsi". On March 15th, 2021, we dropped her off for boot camp and were told "we don't have time to follow up with you on a 'daily basis' or keep you informed daily on her progress and to remember no news from us (K9 & Co.) is good news".  However, your website states, "You work with the owners every step of the way"... I can say that none of our expectations were met. The cost of the "Boot camp" is fairly expensive, and after 2 days shy of 4 weeks, Gypsi had learned nothing. I'm not even sure she received any training at all. I suspect she was let out of her crate several times per day and fed, but no active instruction occurred. In fact, she had new abrasions and scabs on her elbows indicating excessive crating, requiring medical care as well as a urinary tract infection diagnosed by our veterinarian. We called many times to be updated on Gypsi's progress only to hear, "We are not sure what Mark has done. You'd have to talk to him." Your website indicates, "We take pride in working with our pet owners every step of the way in their pet's training process." This is false. We have never heard from or seen Mark Finch, and the only communication we received was after WE called your establishment and asked how Gypsi was doing, only to be told that essentially you did not know and that "No news is good news". I emailed a couple times to get some report on how she was doing only to get NO info other than "she's fine and adjusting..." We called a few times only to get the same short answers with NO details on how things were going and what was being worked on with her. We emailed asking for a date for her to come home along with some stipulations we have, with NO response... AND NEITHER ONE OF US HAVE EVER HAD ANY CONVERSATION WITH MARK FINCH (the elusive dog trainer)... On April 14th, 2021, I contacted Chase Bank to stop payment for $2500 to K9 & Company Retreat for services not rendered.

We only occasionally need our dog to stay overnight somewhere and when we do this is the place…read more They take good care of him.

Our regular boarding place for our dogs apparently went out of business and we had to find a new…read moreplace for our dogs at the last minute. My husband found Hanover Your Pet, read through the reviews and suggested I call them. It was a Saturday and I didn't think I would have much success reaching someone in the office on a weekend. But someone answered, made a reservation for us, and invited me to come by for a tour ahead of time. I did take a tour; our dogs stayed there this weekend, and we will be a returning customer. 1) The reception area is welcoming and organized. 2) The office staff is friendly. 3) The food organization for the boarded pets is great! 4) Our dogs were happy to see us but not pulling towards the door when we picked them up. They actually seemed to like staying there. 5) The play yard is visible .. you could see the dogs having fun. All in all, very happy with our first experience!

SArah and her group are beyond great. They handle our tiny cat with breathing problems and our…read morelarge blind/deaf dog without any issue

We left two of our dogs at home for a little more than two weeks while we were out-of-town. These…read moreare both dogs who had never been boarded or left behind before. One is ten years old and the other a little more than 1 1/2 years old--and we were very concerned about their welfare without us around to take care of them. (Yes, they're both spoiled.) We decided that leaving them at home would be better than boarding them and contacted Sarah based upon the recommendation of our groomer. We could not have been more pleased with the result. Sarah had three young people who made four visits each day for the 2+ week period. They reliably showed up on time each day and fed, walked and played with the dogs during the visits. (It did take a couple of days before the dogs adjusted to the change in their routines but they generally did adjust--although one had eating issues but that was because he is a little neurotic and had nothing to do with the care provided. In fact, the sitters went out of their way to work with that particular dog to get him to eat.) We received detailed daily reports about each visit by email, with pictures. Most importantly, we were quickly contacted with any issues or questions that arose. We would absolutely use Sarah Sits again and highly recommend them to anyone who wishes to have pets cared for in their own environments.

Casey and Brandon are beyond, beyond. In other words they are beyond any expectation I could've…read moreever had. juggled some balls and was able to help in a pinch. I made a mistake with the dates of of which we needed them. We needed her for an extra day and day actually to be Friday night, but she was able to stay giving us great relief that be cared for properly. messing up with the dates needing . She and Brandon sent pictures every day. We were gone for two weeks and not once did I ever worry about our babies. They we're amazing. I cannot recommend them enough because once you use them, you'll probably recommend them to everyone. They're just perfect. Very responsible. Very kind. I would trust my babies with them any day.

Let me start by saying you are such a liar! You failed to provide the attention, safety, and basic…read moreneeds of caring for a pet that was in your care! You lied and stated the dog climbed a 6-foot fence knowing that was impossible! You never took accountability for what happened you covered up your employees' lies even admitting how unwelcoming she responded to what happened! In addition, you have been dishonest about several situations surrounding this matter. A customer posted that her dog died in your care and you didn't tell them until later! You are dishonest and have caused a serious lack of respect for both you and your so-called 30-year business! I give this business a 0 rating

Have been a client 20+ years and can honestly say I never worry about my dogs because they are safe…read moreand cared for at Brandywine. They administer medications and follow special diets. They love the animals. They are a wonderful asset to our community. ‍

Super friendly and helpful people. We mainly interacted with Jeremiah, in addition to Ryan and…read moreanother trainer, at the Richmond Raceway Dog Expo on February 22nd. They offered a free leash training course at the beginning of the event. All of the staff were sociable, patient, and engaged. There was a large variety of dogs in both size and behavior, all of which (to my knowledge) made progress in one session.

The Richmond Dog Wizard trainer, Phil, is fantastic! He has an exceptional way with animals, is…read moretruly gifted as a dog trainer, and the dogs love being around him. Worth every penny. Very happy we found him!

this place is amazing....i have taken my Cooper to several places but hands down this shop is the…read morebest1

They were so welcoming and patient with our 2 energetic Havanese, allowing them to get used to the…read moreenvironment before taking them for their transformative baths! Officially our pups groomer from now on!!