I have been a customer at visionworks in TX prior to coming to the Knightdale location and the…read moreservice and professionalism in Texas was excellent. Knightdale location the communication is bad, no followup, one of the managers was rude to me due to problems with their software( I had to contact my insurance due to them not doing pre authorization before my visit even though it's the same insurance from TX). Then to top off the horrible service my order from the end of November arrived and no one bothers to call me(from end Nov 2022 to Jan 2023) I went to the Knightdale location( drove 25 min) in January they sent it back after 30 days with contacting me at all,even though it was paid for! The associate said I could wait another 7-10 days for another pair and the manager said she would give a refund ... I've tried contacting customer service and can't get through to a human being. I will NEVER do business with them again , they lost 3 customers for being unprofessional!

This America's Best location is located in a shopping plaza with other businesses. There is plenty…read moreof parking out front. The business offers a variety of frames and some lens options. The employee that I engaged with was pleasant and answered all of my questions. Some of the frames that were on display were on sale.

Had a 2:40 appointment it is now 3:05 and still waiting for exam. What is the use of appointments…read moreif they are not going to adhere to them

Zero stars - extremely disappointing experience. I waited 45 minutes after my appointment time to…read morebe seen, finally someone noticed me waiting and asked another staff member to get me started. While going over charges at the end, I had a $145 contact fitting fee. I've been wearing contacts for years so no one helped me "fit" anything. After stating they should really be more transparent around pricing I was informed that I was supposed to be told upfront. I asked for one pair of contact lens samples to take with me to use during the two week wait time and was told no. $718 and 3 hours later (no exaggeration ) I was finally on my way out. I did ask if that time frame was typical and was told that it was normal now that they've switched to virtual. I now know after reading other reviews that it's actually not typical. I feel deceived on pricing and my time and patronage were not respected or appreciated. I'll be picking up my glasses (cheapest pair available) and contacts and will never visit again. I'll add that the virtual visit with the doctor and technician was fine and both were professional. Unfortunately this doesn't make up for the rest of the visit but it's at least one good caveat to this.

Now that they've added the option to come in, get tested and then meet with the doc via video, it…read morehas really opened up so many more appointments. Since I prefer this store, it's a huge help. Lara has all the newest equipment and gets the eye check done very quickly. Angel has the glasses/contact ordering down. It's a very well managed office.

If were able to put a negative number of stars, I would do so! The 1st time I went here to have…read moresome eyeglasses repaired I was told it would take a few days. After 31/2 weeks I had not heard anything and when I returned the same snobby woman who took care of me was again vey uninformative. Since I had gotten my last pair of glasses at one of the locations in Cary, NC and because they were close by, I thought let's give them another chance. The examination went well and I was informed my exam was covered by my insurance, however the retina pictures were not and it cost me $40.00....no big deal. I typically purchase two pair of glasses, one are my progressives and another for distance only. Due to the high cost of their frames I asked if they could use my old frames since they were only about a year old and was told that would be fine. when it came to pricing my primary pair of glasses they hit me with a $550.00 price. I balked and asked why they were so much. I got a dog & pony story from one person and then another from the same snobby girl at the counter who B.S.'d me they couldn't contact my insurance. Then how did you find out my exam was free? I am a retired senior citizen on a fixed income and I believe I was being ripped off. I paid my $44.00 dollar fee for additional exam, took my prescription and left. It's very sad when a huge company such as this tries to hurt people instead of hurting them.

Worst experience I have ever had at an eye doctor. My insurance (BCBS) covers a yearly exam. When…read moreI called to make the appointment I made sure that they accepted my insurance. My daughter was with me (she also had an appointment. I am 61 years old and disabled and have to use a walker. They took all of my information and told us to sit in the waiting area and they would call me when the doctor was ready. Well, about 15 minutes later a woman comes out from the back and calls me over and tells me that they are "out of network" and my eye exam would be $139.00. I knew this was not correct but I said I would figure it out and come back. So, I had just received my new insurance card and it clearly states on the front of the card that yearly eye exam is 100% covered. My daughter went up to the desk and pointed this out to them and, after every person working there was called over to clear this, I was told they would cover the exam but not the glasses (which is what I intended anyway). So, they tell my daughter that I would have to be "put back in the queue" and they would call me back for the exam. So, they call my daughter back and I'm still waiting, and waiting. 45 minutes after my appointment time another woman comes over to me in the waiting area and tells me that they cannot see me today, that I was going to have to reschedule because "you missed your appointment". WHAT!!! I had been sitting there for over an hour waiting for them to straighten out the insurance issue - not they are telling me that they have to reschedule - the first week of April!!!!! All this time I had no idea who was in charge of what. It seemed like everyone was involved in making the decision to see me. Needless to say, when my daughter came out from seeing the doctor we left - making it clear that we were very unhappy with the whole situation. I will never, ever go back to MyEyeDr and will tell anyone that asks me what an awful experience I had.

10/10 staff. Great personal doctor! Great frame selection and always getting new frames in.read more

I've been going to this place a few years and have always appreciated how easy it is to get an…read moreappointment, and when I get there how quickly I am see. Dr Klaus is efficient snd knowledgeable. I've had contacts and glasses for 20+ years so I don't have too many questions at this point but I'm sure if I did, Dr Klaus would answer them thoroughly.

Dr. Sohi is very thorough & the staff is top notch. I always feel at ease knowing I'm in good hands.read more

Dr Sohi's staff are always responsive , courteous, and efficient…read more Thanks to Avonna for returning my call promptly and taking care of business for me. You are a wondeful person & a great asset to Dr Sohi's team! Patricia