Superb! They were awesome! The insurance company totaled my car, even after they gave an estimate…read moreshowing they could fix it for a lower price. I took the payout and they fixed it beautifully. Even used a bumper that I had previously purchased! And the color match was amazing! I will always recommend Al's!

I was told my car would be ready in 3 days. It took 5 days when I expressed to them I was paying…read morefor repairs and a rental out of pocket. When I got my car back it was not properly repaired. I took it back to them and while the men mumbled and complained, saying things like "it's not like it's a Maserati" they still did not properly repair my hood. When I am able, I will take my car to another collision shop to be properly repaired. Only go here if you are a man I guess because they did not place value on my situation at all.

Bought a truck from them, used, one year ago. It has been in the shop for 4 months with a broken…read moretransmission. The truck had 60k miles and is a 2021. Was also told it was non smoker car but the first summer you could tell it was not. Not helpful service department that told me I could no longer bring the truck there for service ( I have the voicemail stating that). Even though my warranty ran through them. Avoid and find another dealer.

DO NOT BUT A CAR THERE , ! HORRIBLE HORRIBLE PEOPLE !…read moreManager said he didn't want to talk because I said a swear word ,like he never heard it before !!! I bought. A 2015 BMW, drove it home and next AM the engine blew up ! I did not have enough money to afford adding a warranty to the loan ... and they don't care ! My husband just past away and my son is ill, we didn't need this !! Shame on SWINDLERS ...they Said no mechanic would have known that , strange when I asked other BMW dealers they said .... Then THEY NEED NEW MECHANICS ! Now I have a car loan and NO CAR AND NO TRANSPORTATION AND A SON WHO HAS APPOINTMENTS AT CLEVELAND CLINIC !! I will do everything in my power to get people NOT TO BUY THERE ..... watch the bad publicity flow !! Shame shame on the manager , let's pretend this is YOUR WIfe And SICK SON !! Changes things , don't it ? God and the universe are watching !! SHAME SHAME SHAME ON YOU ! one star just to get this printed

I would give Mike a 5 star review and there's still time in the future with other projects. He did…read morea valve body replacement on my 2014 Subaru Outback. What was great was that he allowed me to buy the parts and he'd only charge for installation. I appreciated that very much. He told me the job would take 3--4 days. It ended up being about two weeks. He would be straight up when I would call or text. Hey, I'm having some programming issues, but I'm trying. Unfortunately, I had to get a rental car and all that. However, when I finally got the car back there was no jerking. No more hesitation. Mike figured it out. I had to let him cook. So, if you have the time and want it done right... go to Mike. Make sure he has a slot available too. He has earned my business.

Yesterday my truck wouldn't start, and after some friends got it going, I knew the starter needed…read moreto be replaced. I first called another shop, but they didn't really seem to care--they just told me to "bring it in whenever and we'll get to it when we can." When I called Pointe Auto Tech, Mike answered and immediately treated my situation like it mattered. He told me to bring the truck straight in and not shut it off, making sure I'd get there without getting stranded. He really cared about helping me, and it showed. Even better, they had the starter replaced and my truck back to me in less than 24 hours. That's incredible, especially since I don't have another vehicle to fall back on. Mike truly went above and beyond to make sure I was taken care of, and I can't thank him enough. The price point was amazing too! Looking around and his prices are lower for sure! So excellent customer service and great prices! Highly recommend Pointe Auto Tech--and especially Mike--if you want a shop that actually looks out for you, gets the job done right, and doesn't try to overcharge you!

Had minor fender bender. Service was excellent. Very professional. I haven't had the need for…read morerepairs in years. I've been in the automotive business for years. I shopped around and was very impressed. Beautiful work. The vehicle looked brand new. They eased my heart because my vehicle was due for my lease turn in. Service was fast.

only take your vehicle here if you want to pick it up…read morecompletely stripped of your parts and swapped out with 10 year old trash f****** chop shop Warren trash

Was recently rear ended. My car was repaired as good as new and the staff made sure I was kept up…read moreto date on the status of my car. If i have to get another repair, will definitely be bringing it back to them.

Dropped off our GMC Terrain after it was rear ended recently. Had the vehicle back within a week…read moreand a half (including a holiday weekend.) The communication with the auto body shop and insurance was amazing. Loved that they kept us up often. The vehicle looks brand new. The inside was also vacuumed and cleaned up nicely, which was a nice touch. I hope not to be here again anytime soon but would definitely recommend to all family and friends going forward!

Big big thank you to Pole Position Auto Body for getting my baby back beautiful My usual shop…read moreclosed with the owner retiring and selling, so this is the first time I've used a new body shop in years. I found them on Google simply going off other reviews and I don't regret it one bit. Hugo and his team made the process absolutely flawless. Rayvon at the front desk was always so professional and friendly. No sooner after I dropped my car off they started working with my insurance directly. They got all of the supplemental repairs approved with no issues and they even offered to help get me into a rental. The communication was great with them giving me updates along the way. And the cherry on top... I picked up a car that was detailed, washed, shined, and they even cleaned the brake dust from my wheels 100% recommend them and will for sure use them for all future auto body needs.

They were recommended by our regular auto mechanic and it was a good recommendation. After a…read morerandom and strange accident on the freeway, my car went from first photo to second in one week. Looks great, timely work, fair price!

Stay Clear! Unless you don't mind ZERO customer service and questionable answers from both Employee…read moreand Manager I took my car in to get repaired since multiple reviews and family members said it was great. The first interaction was fine I called and spoke to a nice woman she was helpful and gave me information I needed to get started since I had Progressive Insurance. WORD TO THE WISE *** Any collision shop will have longer times with Progressive then other companies this isn't the Collision shops fault *** Once I completed what was needed with Progressive I went in to have them look over the car and give me an estimate on completion. The employee stated 2 weeks without any hiccups I stated that was WAY quicker then Gerber Collision and Glass was (4-6 weeks+) I signed paperwork and then returned a week later to drop my car off I had 1 item I was paying for 1 item my insurance company was paying for.... Here comes the issues - During the WHOLE entire process, I only received text updates on my portion never a single time did the company call me and update me on the other portion. During the process I had to call them for updates and times when it would be complete... Never did they call and update me. - The process went from 2 weeks to 6.5 weeks of waiting. Their response was "Progressive needed to come back on site, and look it over again" I was told they have someone onsite which would imply they were working there. - I noticed my gas was running lower over the long period that I was there, I looked at the maps and it seemed that someone took my car for 11 miles to a residential neighborhood for about 30 mins. - Once I was finally told the car was ready we looked it over... There was a bunch of residue/spots on the trunk and the side panel/molding by my tire was scratched up which was not part of the original issue. When I approached the employee about these issues he took the car back and stated the following "The residue was from Maple Syrup or Pine Tree, we tried to get the scratches out but the tech ended up spraying your paint with the chemical and it burned through the paint so that needs to be fixed now" After all this I had to wait another week for the car to be fixed again - I once again had to call and request when it was ready to be picked up.. This time speaking to the manager/boss, I stated should I be good to go or will I fine more issues? "No issues you will be good" The morning I was to go I called and said I'd be picking up in several hours the manager/boss said ok I'll get it cleaned up. - Arriving to pick up 2 new issues were found since the last time I arrived (Some kind of mark on my trunk and the tail light had scuffs) Once again I had to approach the manager/boss he stated "Take it with you, we will come and get it and fix it and bring it back to you" Fast forward another week they take it back fix the issues and brought it back looking as it should no other problems were found... I spoke to the manager about my problem and this is what he said.. about the multiple issues above and the whole overall issue - "When it comes to the Progressive onsite employee he travels from one location to another and when we needed him he was also on vacation so it took longer so your time frame went from 2 weeks till were we are at right now which is a little over 1 month" - "We normally always contact our customers with updates, what I assume is your option wasn't marked with updates from Progressive only your out of pocket payment was marked in our system to contact you with updates, we normally always contact not sure what happened" - "The car was taken to our calibration shop which was out on 20 mile and something, the guys house is off of 11 and Gratiot they needed to ride the car so it can reset the sensors you have a lot" - "The residue on the trunk I'm unsure what that was, the scratches I'm not pointing fingers on who did this and I'm not calling my techs out." (This issue I went back and forth with him because he was blaming me for this that the issue came in like this, I told him you can check your photos and mine the scratches were not there at time of drop off.. after this he kept quiet) When asked with all my troubles and issues and lies I was give what can you guys do.... He came back with $50 off my bill for my troubles.... I said from the great reviews and the word of mouth on the place you cannot do anything better "Haha what you want me to do here I'm giving you money off". The next day I called to schedule the pickup he stated he knocked another $60 off (I assume he looked at the damage on my car and saw I wasn't the one) I will NEVER recommend or even offer anything to anyone that is in need of repair to go to this place. If you're not in a rush have zero interest in customer service, want to be blamed for you doing the damage after you pick it up in the parking lot the by all means go here... I should have stuck with Gerber Glass and Collusion!!

Good people to deal with. They took care of my transfer case in my truck and got me back on the roadread more

I am very happy I found RC trans and gear. They have been really good to me. I very much trust…read morethem. Dell has been super helpful every single time.