A negative turned positive , no thanks to P&R Nails.
(Read P&R Reviews for the whole story!)
I was only in P&R about 25 minutes but left out, obviously unappreciated, with wax on my face & worse weakened butchered nails than I went in with! Dude. I AM NOT WORRIED ABOUT YOUR $13 - even tipped her $3 tho she did not deserve it just to prove a point. Never have I felt so worthless in a place that is supposed to make you feel like a million bucks. As a business dealing in strictly customer service & services, it is your responsibility to adhere to certain expectations- such as cleanliness, professionalism & genuine concern & accountability for the work you provide. All were seriously lacking within the P&R facility and that hurts my heart as I have given them a lot of business over the years- obviously & painfully unappreciated as I said. After this visit, I was so scarred - literally!! Scared and scarred, it took me about a week and some serious research before I stepped foot into another nail place; and this is where the positive experience comes from!
I walked into Polished Bar around 6pm yesterday. First let me say- WOW! This place is modernly designed, CLEAN & very roomy. They offer you drinks, wine, etc. They are always smiling & their menu has a neat variety. Scrubs & waxes- so many shellacs and gels to choose from- they even have specialty pedicures (the cucumber & rose is amazing!) They even do the steamed towels and lotion massages so you feel very pampered. Not only is the place seriously beautiful, you feel welcome with their couches & sitting areas when you walk in. Everyone is lined up neatly, and there is NOT 3 inch layers of nail dust everywhere. There are TVs watching the news, not some house building show- and certainly no one is hidden behind their own tablet watching movies. The place is seriously clean, something that I guess I had forgot about while going to PR-the word that comes to mind for that place is cramped & dingy & dusty!! You're so close to everyone in that place you can't even breathe & the measly 8 stations they have compared to like the 20 person stations at Polished means you won't spend 3 hours there because it's efficient & effective like a well "polished" machine. The lady that did my nails was Vy. She had purple coloring on the end of her hair and her eyebrows were "on fleek". They were perfect, in other words :) She was very detailed and meticulously took the time to bring my nails back into good health. As she was cleaning up my nails & NURTURING them, we could see all the white lines the drill had etched into them. She took her little tool and flipped up all the rough edges of my nails up and peeled them away so that when her work was finished my weakened, cracking nail fibers wouldn't puncture through her beautiful work. She cleaned up my cuticles as I told her of my horrible experience. She agreed that someone had mutilated my real nails- but she was fixing them. I had no old polish stuck in the cracks (I had covered my weak nails with thick purple polish trying to get their strength back & hid the hack-job) she had literally soaked my nails in something that wasn't only acetone- there was pink moisturizing bath salts in the soak that didn't dry out my skin. All the rough spots on my cuticles were gone & each nail was shaped perfectly after she filed, buffed and preened. I asked her if I could get 2 layers of Shellac since my nails were so soft & she said "I'll give you 3 layers" :) needless to say by this time, after she oiled up my hands & then individually wiped away the lotion build up off my nails- I was in heaven. I chose a blood wine Merlot color because I thought I might need wine after this next experience but I can honestly say I couldn't be more pleased. Vy is a master at her craft and she was so sweet to me as I was still a little bit of a nervous wreck. She was detailed, but very quick. I will definitely be returning & sending customers their way. I am in customer service myself and know how powerful a referral and the word of mouth is. Too bad P&R has obviously forgotten how to make their customers feel as VALUED & appreciated as Polished Bar made me feel. Thank you again & I will be back ! :) Thanks Vy !
-Ashley C. read more