The service was terrible and i had to wait about 30 minutes for them to enter in a birthday coupon for a free churro because there system was experiencing issues. The shift leader had to call the shift manager for such an inconvenience and her attitude was god awful. read more

All three above resemble my opinion of the quality of service I expected it was the best the food as always not disappointed it was great the ambiance was clean and orderly Thank you for the effort you put into the business and employees it's a team effort congratulations read more

Great service and they were nice as well. They have a salsa bar as well. The place was clean. Chicken was dry but good flavor

Excelente service and the food taste really good! I highly recommend this place and try different things from the menu.

I'm so sad to say that Pollo has gone downhill since my last review. I have been there twice in as many weeks and have had a bad experience both times. The ingredients in the soup have changed, special orders are now a burden, and the staff is rude. I have a condition where all I can eat sometimes is soup. Pollo was my go-to because they had the best soup around. I used to ask them to put the chicken on the side because I have to monitor how much meat is in the soup. They always so sweetly obliged me and put the 2 pieces of chicken in some tinfoil and wrapped it on top of the soup. Last week when I went, it was like I had asked them to murder their sister. I was met with rudeness and resistance to accommodate this request. They finally did, but when I unwrapped it at home, my chicken looked like something the dog had torn up and all that was left was a pile of bones mostly. This week, they decided to leave the chicken out all together, so I paid $10 for some broth with cabbage in it. I also got no salsa. As for the soup, when I first started eating at Pollo many years ago, the soup contained 2 chicken pieces, 1/2 of a very large skin-on potato, and a small corn on the cob, along with some smaller veggies as well. They soup is now celery, cabbage, onions and tomatoes...maybe a small piece of potato, and chicken IF you're lucky and they put it in there. I mean...the name of the soup on the menu is CHICKEN SOUP. Might consider changing the name of your soup if you aren't going to include it as an ingredient. Plus $10 for veggie soup seems way out of my price range for a meatless soup. Very disappointed. Now I don't know where to go for soup... :( PS - Pollo Regio Customer Service contacted me. They offered me 'points' towards my next purchase if I download their app. HUH?? What a joke. How about offering me the chicken I paid for and didn't receive? Disgusted with the customer service and the entire corrupt business now. Done!! *** SEE PICTURES OF CONVERSATION ATTACHED. read more

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Chicken tortilla soup is amazing!!!!! A MUST try if you feel under the weather!!!!! The whole bird order is always delicious melt in your mouth falling off the bone full of flavor. read more

Go. The most amazing little chicken place in the fast food food market. FRESH chicken, chips and lots of sauces and veggies. Just go. Seriously. Just go. The one in Waco and the one in the Mall in Ft. Worth... tremendous. Especially waco. Best people ever. Benito, I think I met you at the Waco location. You have a wonderful group of ladies there. I've taken several locals there and referred many other friends and associates of mine. Keep up the good work. read more

I love the food here. It's always really fresh, and they have this spicy avocado salsa that is the yummiest thing ever. Sergio waited on me today. The food was great as well as the service. read more

Worst experience ever. Ordered a whole chicken through the drive thru once we brought the chicken home for our family to eat. The chicken was raw and bleeding near the bone. I called for a refund and told them the entire whole chicken was raw. They said they may have set the timers incorrectly while cooking. I have still not rcvd my refund even though I was told they would. I will not be back to this location after this. read more

Update Review In the past I have always had great service from restaurant but not today. It started in the drive thru with the boy at the window who kept referring to me "Sir". I said ok no problem I get to the window he the proceeded to snatch my credit card out of my hand and abruptly slam the window closed. With great hesitation I got my food from him and wouldn't you know he slams the window closed again before I could tell him there was no sauce in my bag. The long and short of it is this place has seen better days. And I would never return and will be sure to pass my experience on to everyone that I know read more

First off looongest drive thru wait ever!! I ordered #8 NO ONIONS, no jalapeños,... only cilantro, lime (asked for extra lime & avocado) waited 20 mins for my order at the window. I got zero lime, zero avocado, two different kinds of onions and cilantro. Very disappointing. I won't be going back to this location. read more

Pollo Regio - I luckily had cilantro at home because what they gave Wasn't enough. - Mexican Near Me - Burleson, Texas

I love stopping here for the half chicken and charro beans! I try to eat healthy and that's a much better option than a fast food burger. My kiddos love the quesadillas too! The drive through wait is sometimes a little longer but I don't mind since I know it's because they are making it fresh! read more

The food is absolutely awful, I just ordered through uber eats with high hopes for the food pricing and it was just awful. the chips are super hard and have seasoning that taste like fry seasoning. The "chicken flautas" was horrible it looked like chicken taquitos that you get from Walmart but tasted 10x worse. read more

My family and I have had their food multiple times this summer, but no more. Here is why: 1. Yesterday, we went and ordered the 2 chicken meal. We made substitutions. I asked for fries. When I got home, the fries were not in the bag. 2. When we got the back yesterday, 2 of the containers of rice spilled into the bag. They stuff everything into one bag, which is silly. 3. Today, I went back up there to give them another chance. I was in a rush so I didn't have the chance to check the bag again. They gave me beans and left out the cheese that I ordered. We do not eat pork, so we will throw the beans out. This is two times in 2 days that they have royally screwed up our orders. It just shows me that it wasn't one employee, it's a systemic issue. read more

If i can put 0 i will Its 9:30 pm when they closed at 11pm and for a business that it's says in the name POLLO they don't have chicken thats just not right and it is not the first time they are out so early read more

This is the 5th time I've been at this location and they don't have any asada. So disappointed! Won't be coming back to this location.

Food was great and Sergio the cashier had great customer service working on a Friday.

We like going here for something different. Most of the meats (especially the chicken) are especially juicy and flavorful. Don't expect typical Tex-Mex or even traditional Mexican because this is Salvadoran food, but it is somewhat similar in many aspects. They have a great salsa bar and everything is made fresh. They also have churros and empanadas for dessert. read more

If you want an amazing meal with top notch customer service, go see Sergio at the Burleson location! What a nice young man! Dinner was fantastic and I appreciate your professionalism!! Good job! read more

Jack had a great customer service during our visit and was able to get our order out smoothly with no issues .

Chicken taste good even French fries. But customer service wasn't that good. It takes forever for chicken to get cooked. I waited almost 20 minutes. read more

So I'll like to begin that my family has used pollo regio for catering on family gatherings and it's always been great. Today we decided to finally give them a try ourselves. We got the half grilled chicken added some sausage links, overall this was enough for both of us. The meal was affordable and even more so, delicious. The chicken was amazing! The ranchero beans tasted authentic and the rice was good too. Beans needed a bit more salt but they were kind enough to provide a small package in the bag. The salsa wasn't spicy but it was zesty, the green one was specifically good. Don't bother with the links, they weren't anything special, too salty as well. I got this meal to go and even though it was all in one bag, everything was well secured, no spill whatsoever. Unfortunately, there was one issues, their customer service could be better. I literally waited 9 minutes standing on the front counter until they finally acknowledged me. I ordered ahead of time and could even see my food but the staff literally ignored me. Seems they were more occupied on the driveway than the single customer in the store! Regardless, the food was good and everything was in order so I can't be too mad. Improve the customer service and I'll be sure to come back for that delicious rotisserie chicken. Let me just say that I don't really like chicken all that much but this place changed that for me. read more

Pollo Regio - Half Grilled chicken can fill two and its at a good price. - Mexican Near Me - Burleson, Texas

I hate giving my hard earned money to greedy restaurants. My wife and I bought a family meal but then told we're only allowed 2 salsas for a whole chicken. Any extra was .54 cents each. I will not be returning here. I highly despise restaurants that take you, the customer for granted. read more

Pollo Regio - Mexican Near Me - Burleson, Texas

The food was great. The portion was good. The speed of service was good but the courtesy was flat.(none) My biggest concern was the cleanliness of the dining room. The tables were not clean, the floor was not swept, the topping bar was a mess and I just didn't want to try the restroom. I may go back but it won't be any time soon. read more

I love this place I love the rice I like the chips and salsa bar I love the chicken soup oh my gosh that is to die for. The Tortas are delicious. favorite is like the family feast getting the chicken in the whole onion and the meal I just love it. The burger and fries are good everything's good. keep your eye out on those specials that's where you can save major dollars. Service is usually straight to the point zero personality. but the food dances on your taste buds and makes up for the lack of entertainment of the service. read more

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There food is always great! The Torta is amazing along with the steak nachos, I take tony charities Cajun seasoning with me and boy it wakes it up! read more

the person who takes the orders is really rude with customers!!!!, when u ask for your they just ignore you few times

Delish food. Always hits the spot. Service is fast and the entire family loves it. I love their rice.

Love the caldo de pollo here .... Very quick service and very friendly staff .... I like the chicken and the baked potato with pastor and carne asada read more

I keep seeing these El Pollo Regio's pop up all over the place. One day, I decided to give it a try when I found one kinda ish close to me other than Arlington and Camp Bowie. I like the chicken. It's pretty good. However, I LOVE the Carne Asada and the Quesadillas. The quesadillas are pretty good, but the Carne is my favorite. They give you two sauces with it a red and green sauce. The green is spicy, but good. You get rice and beans as well. The Carne Asada meal is about $8 and they give you A LOT. The styrofoam container is filled with meat plus an onion and pico. Even though they have a drive thru, it takes about 10 minutes to get your food. Which is fine with me because that means it's freshly made! This location is right around the corner from a Chik Fil A, so when the kids want Chik Fil A, mama goes here! read more

Horrible Service ! The Girl At The Window Gave An Attitude Since She Was Taking My Order All The away to Taking my payment and Giving My Food ! Just Unsatfied Service I've Work At This Food Industry Yes Pollo Regio For 2 years So I Know What Goes On But This Service Was Not Called For 2 Cashiers Just Standing On There Phones And Laughing And Talking to Each Other While My Order Was Package And Sitting there The Whole Time !!!!! Never again at this location read more

I really like the food here as far as cost, amount you get, and flavor. Only problem is, the chicken has been extremely dry the last two times I have been there. I will probably still give them another chance though. read more

I ordered the number 8 and it took over 15 minutes. I am fine with the wait but there was not much meat in the tacos. The food tasted good over all. The rice was amazing and so was the green sauce. I wouldn't order the chips again. They were greasy and about half were burnt. I might go back just for the rice lol read more

Slower than SLOW!!! Waited 20 minutes in the drive through already and still waiting. Plus, cannot understand what they are saying at the drive through. read more

I love this place! Good food and great prices! My food always gets out in time and I've never had a complaint about any of my orders! Great job! read more

Edward, our drive-thru attendee, was positive and provided excellent service. He was really polite and the baked potato was delicious! Definitely would recommend for the affordability & flavorful meals! read more

The food is great. The customer service, sense of urgency and accuracy is terrible! We eat here a lot because of the food but our order has never been correct, EVER. read more

Favorite place in Burleson. Chicken and all sides are always hot and fresh. Staff friendly and overall the place is very clean. We need one in Cleburne! read more

This is probably the best and most authentic mexican food Burleson has to offer. The half chicken special is a great deal, and the staff is always friendly. I go here on a fairly regular basis as I work right down the street. Here recently they shorted me a half chicken, I called them up and they handled everything. I showed up the next day, they made it right, and even comp'd a couple of drinks for me. read more

I've took a pound of carne asada and it's just delicious, it's have the smoke flavor that we are searching in a long time, guys u now have a new customer!! And the customer service was so good, kenia was son helpful to us for take the decision for the pound!! Keep doing your great job guys!! read more