My order was delivered to the wrong address and the restaurant refused to assist me. They said they did not have my order on file even though Door Dash said they delivered the meal. read more

Picked up a plate on the way home to give it a try- I was easily able to order through door dash and it was ready by the time I arrived. The place was pretty full for around 4pm on a Saturday. But, service was quick and friendly. Everything was packaged perfectly for to-go orders. We got all the sauces and toppings for the chicken and papusa. This is never overlooked by me because it's almost a rare treat to get such service. Now for the food- we enjoyed it! I got the roasted and it wasn't a favorite meal by any means but it was done well. It was seasoned right and the chicken wasn't dry. It also helped having sauces to dip and to put on the rice and beans. It was worth the quick trip to grab and go. I'll have to eat in sometime and try some other items. read more

Pollo Royal Restaurant - Roasted chicken - Latin American Near Me - Charlotte, North Carolina

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Hungry for some delicious chicken? Pollo Royal is another great spot!. Seriously thier chicken here is just Soo good juicy and falls off the bone, thier Pupusas are really just so good I could probably eat them all day. Seriously my friends have all had thier mouths watering at my dinner one night I usually get the Pollo Asado meal it comes with a really good cabbage salad and I have to get my fried plantains of course. Price wise it's great. I have been able to enjoy a cheap filling lunch here on a couple of occasions. Definitely a great spot! read more

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I can't tell you how authentic this might be, but it sure is delicious. Rather than have one of the varieties of fried chicken, I had the grilled. It arrived with a whole lot of chicken on the plate, a good amount of fluffy rice, some salad and a grilled jalapeno (that was pleasantly warm and not overly hot). Speaking of hot, it was right off the grill and plenty hot. Service was good. There is a television (tuned to a Spanish-language station) and a small play area for the kiddies. Soda is canned Pepsi varieties, they didn't appear to have a fountain. Great food, good service, decent price. read more

Pollo Royal Restaurant - Latin American Near Me - Charlotte, North Carolina

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Pollo Royal is a lunch favorite of mine. You may order at the counter or take a seat. They primarily specialize in chicken, but have other latin foods. As with many Latin countries, the food seems regional. I believe it's Central American. Ordering here might be difficult, because gal up front doesn't speak english too well. But if you really need to, the owner speaks english fluently and he is also very helpful. Many menu items are in spanish, but most are accompanied with a picture. =) Pollo royal specializes in chicken. They offer fried chicken (unbattered) and rotisserie/grilled chicken. This isn't your traditional American fried chicken. It has a lemony flavor and isn't fried to a crisp. Both are quite solid though. Being a south of Mexico Latin restaurant, lunches are accompanied with plantains and/or fries or fritas as they call it. One of my fav dishes here is the crispy chicken tacos. Back home we would call them rolled tacos, but the proper name would be flautas I believe. Pollo Royal does them differently, but not in a bad way. They are topped with a cabbage salad, that I might say is pretty tasty for just being cabbage and some type of red salsa. The absolute best thing about this restaurant for me is their chicken soup. Although it is latin, it reminds me of home and of my mom's cooking. Comfort food is subjective and that soup for me is comfort food. It is slightly sour and with the lemon provided you can control the level. Nothing fancy about it. Its just your basic homemade chicken soup made with veggies and cilantro - just like my mom used to make. It comes with rice on the side also. Mind you, it might not be for everyone. Ethnic chicken soup has a different taste. For me personally though, it is a familiar taste that warms my soul. read more

I ordered the two piece and they brought me a wing and 1/2 of a breast and called that two pieces. I think a visit from the unit of weights and measures is in order. Don't bother with these pendejos read more

Pollo Royal Restaurant - I ordered the two piece and this came out. Looks like only 1 and 1/2 pieces for $8. 95. Buyer beware - Latin American Near Me - Charlotte, North Carolina

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I go here like once a week. They have a whole play place in there for kids. The food is authentic, tasty and i love their prices! Friendly staff with great service. They also have great groupon deals pretty often. read more

This place truly exceeded my expectations!Their chicken soup is absolutely the best that I have ever had! I also got the grilled chicken tacos and they were cooked to perfection, and very tasty, I also loved the sauce they came with on the side. They include a side of rice and plenty of limes too! FIVE STARS!! read more

Awesome experiences here. The people are so very nice, and the food is amazing. It is literally the best chicken in Charlotte. read more

Pollo Royal Restaurant - Latin American Near Me - Charlotte, North Carolina

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Just had a 1/4 grilled chicken (pollo asado) and a side of coleslaw. It was absolutely delicious. The chicken just fell apart and is full of flavor. It even came with a side of green sauce that tasted like a slurry of jalapeño, cilantro and some kind of cream. It's slightly in the hood so don't expect a polished exterior but if you want some good chicken, it lives up to its name! read more

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kind of odd that it says close at 10 and you make a drive and get there 9:33 and the store is closed !

Just had lunch there; three pieces fried chicken, cabbage salad (cole slaw?), plantaines. Seasoning is perfect and lip smacking good. Food is good and reasonable. I saw the complaints about service and while service was not great it was ok and what I would expect from an inexpensive ethnic place that does not see many anglos. You want outstanding service (and outstanding food/wine ) try Aix. Two different levels of service and price points. read more

Not a lot to write about this place. All that matters is that the chicken is succulent and that the sides are heaping. We've been here a couple times, the first because we had a Groupon, the second because it was great! The most important aspect, at least the one that I find the most revealing is that they don't speak the best English, but they know how to cook! The other sign that tends to be telling is when the majority of other diners are Latino. Anyway, great place to stop for a quick lunch or dinner, and if you're paleo, just get extra chicken and plantains! read more

Ordered delivery and was double charge for my order so when I called to dispute the duplicate charge was told there is nothing they can do about the extra charge. Shady! read more

I've passed this spot a few times really thinking/hoping it was THE hole in the wall Pervuian chicken spot I've been dreaming of in the Charlotte area. NOPE. Typical rotisserie joint with Spanish flare. Service is nice. read more

Upon entering, the place was empty. Should have been a clue. I was allowed to taste the chicken, and it was good. However, upon placing my order, I was disgusted. I watched as the lady called it back to the cook, who was putting food in his own mouth before licking his fingers. I IMMEDIATELY canceled my order and left. Such a shame that they're so nasty, because the food is good. read more

The food was really good, and I usually do 5 stars if the food is good and the service. However, the service was kind of mediocre. Men that go alone will enjoy better service...ladies, never underestimate couples and families. LOL! You need tonsee money in all customers. I'm a pretty good tipper, so heed my advice. Good chicken! Get your service straight...but don't chnage the recipes. LOL! read more

Went in for lunch today. We guessed it was a seat yourself deal. Waitress got to us, not particularly friendly. As someone else pointed out, the menu is confusing. The food was tasty, but there wasn't a whole lot of it, at least not on the lunch special. We were one of only two occupied tables, but for some reason the service was really slow. In summation, don't expect a quick in and out lunch, friendly service, or more than a couple pieces of scrawny chicken for $6. It will taste good though. read more

Food is great. I love that they deliver because on days I don't feel like cooking, it's nice to have another option besides pizza and Chinese. I've ordered delivery plenty of times and only once went in to sit and eat. My waitress didn't know any English so it was kind of hard, glad they have pictures on the menu. read more

I went to this restaurant because I had a gift cert. from my job. Food was ok nothing spectacular. Portions are big that a plate could be shared by 2 people. Service was ok. Server never smile & I tried to substitute one of the items of my plate & she did not allow me to do it. Prices are affordable. Menu is very confusing & full of pictures. I think chef Ramsey could help a lot with the menu & the decoration. Another observation is that you do not know what kind of spanish food this restaurant serves (Mexican? Salvadorian?). I'm giving this restaurant 2 stars. read more

Great place for flavorful food. There may be a bit of a language barrier but once you get past it the food is AWSOME...

It's a great place to come eat with a different atmosphere where the employees will have great conversation with you if ur really feeling like talking, like I did and well the prices are reasonable and the location same but what you really go for is the food which I enjoyed especially the "carne asada" which I seen is ordered a lot and well they have a area for kids if u decided to go bring them it sometimes gets loud when there a bunch of kids but u mange it I just think to my self that they're young and enjoy the simple thing but to end the review I would say it's a great place to go 8/10 would recommend read more

Marvelous find in Charlotte- authentic, flavorful, huge portions, very friendly/helpful staff....had the roasted chicken, some papusas, a beef/chicken mix quesadilla. Just a delightful place wiht fabulous prices and delicious flavors - can't wait to return!! read more

Worst experience ever! We invited my mother in law to try this food and we arrived around 7pm on a Sunday , the place wasn't full but and it took almost 15 min for somebody to bring us the menu. After we ordered, we waited for 30 min and we keep asking where was our food, finally another waitress came just to tell us that the other waitress forgot to put the orden in. We were so hungry and mad that we left. They need to find waitress who care about their customers. Also the drinks were terrible. They need another Cook too :( read more