Slowest Pollo Tropical on Planet Earth. I had to wait extra time for them to make something else, since they didnt have what I originally ordered and paid for. Then had to come back to the establishment since they didnt put the sauces in the bag I repeatedly asked for. When I got home and opened the bag, they STILL didn't put in the sauces I asked for, they threw in whatever they wanted. Zero fucks given. UPDATE: Came on another day and waiting over 1 HOUR in the drive through!!!! WTF?!!?!? And once you're in line you can't get out!!! read more

Be Cautions when ordering Drive Thru and this location chicken. Check your order before driving off. Chicken was old, hard as if this was left overs from other pieces of chicken which has been eaten. Pictures will speak for themselves. read more

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Came here again after not coming for 3 months. This location will never change after speaking with customer service multiple times. They are constantly out of many menu items all the time. To be able to supply what is on your menu should be the most basic requirement a restaurant needs to meet. If you run out of everything every week, then whoever is making the orders is incompetent and needs to be replaced. I ordered a tropichop and they couldn't get me corn or barbecue sauce. They didn't have the deserts I wanted... again. Customer service should not try to reach out to anyone with their fake promises of reaching out to the store for improvement. This location will continue to be the worst this chain has to offer. read more

Worse customer service by manager. Would not even go to the drive-through window to speak. If you want rude service, slow "fast food" and an even worse experience with "management" by all means you found the best place. read more

Every time WE go to this place, they manage to get my order wrong! What an ability! It is a mandatory for this Pollo Tropical for sure to make everything wrong! Today we order delivery, and to our surprise... I was missing few items, again.... We tried to contact the store and guess what? No answer whatever. Call several times at least 3, waited and waited and nothing! This store really have big issues. Terrible customer service and the staff doesn't pay attention to what they are doing! It had happened at least 10 times, in other words every time I go drive thru they really mess my order, making me go back to the store and fix it! Which is pathetic. Terrible thing for a fast good and what is worst, they DO NOT care nor try to make it better! All in all, do NOT recommend this store. Bad experiences!!! Go to another one. I give an F, for bad business. read more

They just always have a long line here, and when I walked indoors they tell me I can only order through their drive Thru which is such an inconvenience read more

They are better now preparing better food fresh and with better service! Love the beans and great chicken . Good flavors and yummy read w white rice so good! read more

The drive thru lane is too long. When you go inside it isn't much faster. Pollo Tropical is amazing, but customer service could be better.

I love Pollo Tropical. Super affordable and relatively healthy depending on what you order. But this location is always out of roasted chicken at the most inconvenient time. Management needs to do a better job at keeping that food flowing during rush hour. read more

Ya this place has 2 stars I'm surprised. The staff doesn't know the menu at all put random stuff into my sandwich that's not even on the description of the sandwich on the menu above their head and then asking me what comes in the sandwich. This place needs to go under so we can have a respectable food establishment instead of this trash. read more

This is the worst pollo tropical. They F my order up 9 out of 10 times. Ordered a tropi chop and it came with no rice. If I wanted that I would have ordered a salad. They never have the fried chicken. I'll be extending this review to corporate as well. Tighten up! read more

Pollo Tropical - Tropi salad? - Latin American Near Me - Miami, Florida

Quality control please. No one there cares about quality nor a good experience for costumers i keep on coming back once in a while to see if it has gotten better but it stays being low quality. read more

Pollo Tropical - Such a nice avocado bowl. Quality control where you at? - Latin American Near Me - Miami, Florida

Ordered delivery. They left food at front door. They forgot half of the order. The driver or store don't answer the phone after numerous calls to let them know. We left numerous messages but no reply. I understand that there are incompetent people in this world and a certain degree of cluelessness is to be expected. At least pick up the phone. read more

Food is good. Service is horrible! Every time I come to this location I have the horrible luck of being attended by the same nasty woman through the drive thru. She sounds annoyed when you're ordering. Update: Service is still horrible. Sad to say. Especially Eloísa. Wow! What a nightmare. Extremely rude and unprofessional. read more

Hello im amazed on how good this pollo tropical is. I have been coming to this location and I love it. They have the best chicken and rice ever. The chicken is delicious, having a crispy taste with an amazing texture of the juicy meat and the rice is soft and really good. Im honestly impressed on how good the costumer service is. The employee where nice and they gave me a lot of that delicious cilantro sauce .There is a new management since they open the pollo. Im glad I went to this location. Thank you pollo tropical read more

You never seem to disappoint! Your "so called" cooks have mastered the art of WELL DONE chicken! It's so well done it looks like charcoal. Inedible crap is what you served and you should be ashamed. read more

Pollo Tropical - Photo of the boneless, grilled to a crisp chicken breast. - Latin American Near Me - Miami, Florida

This is the best Pollo Tropical they always get my order right! Thank you :) I don't think you been getting the credit you deserve but I'm very happy with your service #notsponsored read more

Pollo Tropical - Latin American Near Me - Miami, Florida

Once again another disappointment. The food is great.. they did not put chicken in my tropichop... and I did a order on the mobile app in this location by accident and the app provided no way to cancel the order... I call every number possible and no answer.. I had no other option but to drive across town. read more

Staff is very rude. We ordered the regular grilled chicken sandwich and they added ham. We made it very clear we don't eat pork and we received our sandwiches they had added ham. We told them the sandwiches had ham (which is PORK) and they got angry that we requested new sandwiches. read more

Horrible horrible service, they can't even get my simple order right. Every time I go, they take 20+ min to make my food, even if there is only 1 person in front of me. Rude staff who doesn't care about anything & look like they hate their life. Plus, they never have cilantro sauce! Wtf!!!! Do better, train your employees to give a crap & to do their job correctly, it's not the end of the world. Hate this location. read more

Worse place ever ! Can't even finish explaining how bad they cook . Every time I go , my food has a hair in it . read more

Pollo Tropical - It has a hair in it . No further comment. Disgusting - Latin American Near Me - Miami, Florida

Thanks to Jose in this location my meal was a success!!!! Love the service, faster and delicious

DO NOT COME HERE! Ok First off, if I could rate this particular pollo tropical zero stars, I would. The drive thru lady with no name tag but stated her name was "Maria" (also pregnant) with a Minnie Mouse purse was extremely rude from the moment we drove up to the window. I received 2 tropi-chops with barley any chicken on it & I kindly asked if these were grilled chicken chops and she rudely responded that It was!! Clearly it seemed like she was in distress by the way she was acting towards us. We then asked the lady for some Cilantro sauce & she denied she stated they did not have any Cilantro left, however, we took matters into our own hands and went inside Pollo & the very nice young man with glasses gave us a bag full of cilantro sauce. read more

Horrible service. Never have food choices available. It's worthless to have a menu. They are always out of things.

I always have a horrible experience coming to this PT. The employees always seem upset or stressed and they are stingy with the sauces. Food is OK read more

Pollo Tropical - Latin American Near Me - Miami, Florida

Amazing service and amazing speed! Always have what I want and get it to me fast The workers are nice and love to help out. I've never had a bad experience here and I will keep coming! read more

This has officially become THE WORST pollo tropical in the SW area (8 st and sw 142 ave). J live in the area and usually pick up food here. It looks like everyone working here is new to this restaurant and definitely new to the food industry. Corporate needs to step in cause this ship is sinking. I was in the drive thr and waited 20 min before getting out. Then I really Fcked up by going inside and after paying I waited another 35 minutes to get my food along with the 4 other customers that were inside waiting too! Stay away from this place!!!! Unless u have nothing better to do with you time and spend the day here between ordering waiting and dining..... read more

Terrible service during their rush hour every time Incredible that they haven't made scheduling adjustments to fit the demand. Don't bother calling customer service as they never answer. Not worth the wait read more

I've never understood why it's so difficult to follow an UberEats or Postmates order. I asked for a bowl of chicken soup and receive a bowl of straight up corn. My roommate ordered a pan con lechón meal with soup and Diet Coke, only received the sandwich (which was cold) and a side of mac and cheese, and my significant other ordered a pan con lechón which was also cold. Worst experience with any Pollo Tropical and judging by the other reviews for this particular location, I'm surprised they're making any ones at all. read more

My family and I were on our way from the Everglades and we were looking for someplace to eat. We saw this place on our way to Miami. It was a big mistake that we stopped. Worst food we've had since we got here read more

This pollo tropical is declining.... Always have there dining closed for the evening... always short of something either chicken, sauces, corn, etc... been coming for years but the last several times it's been disappointing... went to Yelp to look at the star rating and it's on point for this location... if I can put zero stars I would.. read more

If I could give it 0 stars I would. This location is AWFUL. I'm not sure if they actually never have anything or the employees are just that lazy. They never have any of the sauces you ask for and you're lucky if they have every item you're trying to order. The employees all have a bad attitude. This place sucks and by the looks of it from all the bad reviews this location has they don't even care to change the way they run it. read more

When I placed my order at drive thru, I asked for a full chicken all dark meat. Guy told me they couldn't do it but that they could give me three darks and one white. I said OK. I asked for the breaded chicken bowl and they had no pineapple sauce for it. I proceeded to ask for Yuca and they didn't have any. Then I asked for cilantro sauce and salsa and guess what, they didn't have that any either. I proceeded to the window to pick up my food and the guy told me that they never have sauces in that location and to go to another location if I really truly wanted sauces. So when I got home, the order for my chicken was wrong because it was all white meat after I specifically asked the guy and he agreed on partial dark meat. The fried chicken was soggy and it had no flavor. I tried to keep an open mind due to the circumstances such as these crazy times we are living in due to Covid but how do you run a business like that? My experience was just a disaster at this location. Sorry. I won't be coming back. read more

Everytime I come here the person at the cash register is rude and nasty!!! It never fails. We work nearby and come for lunch but we will go somewhere else! Today it was Eloisa. Clearly she should find another job! read more

What are the requirements to be hired as a pollo tropical employee??? Rude, loud, uninterested in your job and your customers, with the worst time management skills in both the front counter as well as the kitchen??? How is it that "Pollo Tropical" runs out of Chicken so often??? The sauce rations are an issue with these employees, the place is dirty and disgusting. Stay away, this is not a pleasant experience at all, where is the corporate office??? They need to get involved and fix this place ASAP read more

Soooo no luck here. Came back, longest line ever with terrible service and food quality. Came back again empty and of course, they had no salads, fries, etc found out after making the line. At some point, there has to be a change in the place! read more

This place needs new management asap, never has dark meat available, Always a wait time inside and the drive thru at least 20 minutes.

Honestly this place doesn't even deserve one star!!! The manager Patia is extremely rude!!! I placed an order in person first, then online. Made us move up... so we did, come out again to tell us to move... again.. And this other young girl, who was with the manager- who was not... rolling her eyes at me!! Telling me it will take a long time? Why? I don't know. Super unprofessional. Only because we were waiting. Definitely need new management in this establishment. The guy in the register was extremely nice though (did not get his name) after 20 min we got the complete order. read more

Horrible customer service management and it literally smells like a boys locker room in there. Its disgusting. Im amazed they are still open. The people in don't even wear masks which is disgusting. And the food is probably the worst part of the place. Makes me never want to eat pollo ever again. read more

Went to get food, and the drive thru lane was huge. Decided to get out to buy for takeout. They told me they only took orders by drive thru or online. Just left. Why say dine in Is open, but not allow people to order. You are going to lose a lot of your client base with this practice. The drive thru lane in this restaurant is very small not to allow people to order inside. read more