Horrible customer service management and it literally smells like a boys locker room in there. Its disgusting. Im amazed they are still open. The people in don't even wear masks which is disgusting. And the food is probably the worst part of the place. Makes me never want to eat pollo ever again. read more

Went to get food, and the drive thru lane was huge. Decided to get out to buy for takeout. They told me they only took orders by drive thru or online. Just left. Why say dine in Is open, but not allow people to order. You are going to lose a lot of your client base with this practice. The drive thru lane in this restaurant is very small not to allow people to order inside. read more

i am absolutely appalled with this restaurant. there have been many different incidents in which i have stayed silent but no more today has crossed the line. it is sunday and currently 7:50 pm, there was a rude and obnoxious employee standing outside informing me the restaurant was closed. i said how could that be if it's only 7:50 in the afternoon and they CLIAM they close at 11 pm. I then lowered my window to ask the curly head employee if they were closed and she yelled YES so loud that i got some of her spit on my face. there's always some sort of good shortage in this place, and I can assure you it's not because the food was is breathtakingly good. never want to come here again. this is the epitome of a business who gives no craps about their customers. read more

Pollo Tropical - Latin American Near Me - Miami, Florida

Make sure to check your order as most of the times something is missing. Black beans should be sold as soup of beans.

For the 4th time I've visited this location and always the cash register inside the store is down, they sent me to the drive-thru and I have to wait around 15 minutes just to order, this is unacceptable. read more

This is the best pollo I love the service and the way my taste buds touch that sprite mhhhh... got me thinking twice about life

The service here is excellent the management is really good the employees are young but are hard working and are constantly running around to make your food as fast as they can read more

After several years getting ffod at PT@10072 today we irdered food, when we got there to pick up the order it was not ready, we had to waid about 45 minutes for it to be ready. Personnel was preparing the orders without wearing gloves, somebody complained about it and the response was they washed their hands, the Supervisor could not care less about the complain of one customer, one of the employess was laughing at the complain. It is so sad to see how bad the service at this restaurant had become. The raised the prices and lower the quality of service and food. Wouls you eat bread touched by somebody's hands while we are still in the middle of the pandemic that had killed so many?????? this happened today at Pollo Tropical #10072 there is a video of them touching the food without gloves read more

I patiently waited the long line this afternoon only to be told by the cashier that there would be no chicken for at least an hour. The manager or someone working the register should be notifying customers that they are waiting for nothing. And how do you run out of CHICKEN at POLLO Tropical?! You have one job! read more

They are always out of what I want to order what's the point of having something in the menu if every day it's sold out .

No disrespect to Pollo Tropical, but this location is terrible with their service. Just drove here for plantains, I don't know what exactly the policies are, but i fell closing the grill an hour before closing time is not exactly in the best policy. read more

They were out of bread and empanadas. I don't know how they are out of bread when half of their menu is sandwiches. There was a little language barrier so they game me two extra orders of beans. But overall, we thought that the food was good. read more

I eat In this site almost every day, and my question... how i have to wait 1 hour every time for get my food?? When the restaurant is not open for dining inside ? And it's only 5 cars in line... last time I wait in the drive true window whit out cashier for almos 12 minutes... I don't know what is happening, but the service it's super slow.... read more

September 10th we went to pollo tropical at 14150 SW 8th St Miami Florida 33184 we had a situation, the person who serves the food, her name is María when she put the food on the tray part of it felt on the counter, then she threw it away AND DID NOT REPLACE IT and when we told her to replace it she and the cashier got very rude about it. Needless to say that we made a complaint to the corporate office read more

I walked to the inside of the polllo yep optical because the drive thru lane was packed. That is the worst decision I could have made. The drive thu has emptied and filled and emptied again and I am still waiting for my food. Now over 30 minutes. The only positive of the entire situation is that they have vegan options. read more

Oh, Pollo Tropical... my stomach burns, and not with the passionate enthusiasm I have for your chicken. I came to your restaurant today, and it felt like stepping into the twilght zone. There were flies around the restaurant, and you botched up my order. I wanted a trio order, but only got a duo of chicken and ribs. The ribs were tender, and the barbecue sauce was dreamy, I must admit, but I just wish the chicken was tender and juicier. It was a bit dry. The tables were also tad bit dirty and looked they were just touched up by a dirty rag. Now, my stomach feels a bit queasy. Ughhh.. not sure if I will come here again. read more

I had eaten take out from this PT before and never complained, because the food was somewhat decent. However, last night I got some takeout to eat at home: a tropi-chop with white rice and black beans, & corn. I was able to count the corn in it, with one hand, not to say it barely had any corn in it, the rice was disgusting (no other way to put it, sorry), it wasn't rice, it looked like frosting. Also ordered some chicken with beans / rice, same story there. And the yuca frita, well, its color was just gross, you'd think it'd look fried, sure, that thing had a weird color. Overall, really really bad food quality! (And, which I forgot to add, the stomachache was ridiculous!!!) read more

Again.....ordered a Tropichop on the drive thru, and got no toppings. Why bother asking for the toppings, if you obviously make it any way you feel like it? read more

come through the drive thru quite often for some healthy eats. really, between this location and the one close to my job - this franchise gets about half my available meal money.. lol read more

I love this place but I rate it 3 stars for one reason. Inconsistency. One day their food is amazing and the next, it's terrible. I usually have the quarter chicken with two sides. Ive tried almost everything on the menu and everything is generally well done. it's a good fast food choice when your in a hurry. read more

The food at this location is great but the drive thru staff is horrible.

Love their chicken ceaser wrap and their tropichops with pork. The drive thru line is always super log but they are pretty quick. The inside is mostly clean and they always have their salad bar pretty well stocked. For the most part they get orders correct and food doesn't take too long to be out. read more

The food is fine. Standard pollo tropical but three nights in a row the get my order wrong. Lol it's pollo who cares I eat it but it's ridiculous that the staff is so bad at night... The employee was yelling inside, "another car people don't have houses." Wow I bet the food is real food fire the guy working today at 11:00pm 02/19 they only had a quarter chicken and a half chicken available lol read more

I was never a big fan of Pollo Tropical, but after coming to this location I completely changed my mind. I usually order one of their tropichops which are always very good. The portions are pretty big so I usually get the large and share that. I always go through the drive-thru so I can't tell you what the diner is actually like, but as soon as I do I'll post a review. :) read more

Mind blown! First time here and it won't be my last! Yuuummm! I was told to order chicken chop chop mixed with the garlic sauce. It's deeeeelicious! read more

Eveytime i go the order is always wrong and i have to wait , managment does NOT care about anything ive complained and tryed asking questions and either they ignore me or they dont care. Food is cold most the time and unfortunately its the only descent thing around but im going to have to look for a different place bcuz after todays mess up ive had enough read more

Lester really deserves to be employee of the month. Upon approaching the register, he noticed that I sighed, disappointed that my phone battery was low. He immediately offered me his phone charger. After sitting at my table. He walked over and asked if the sunlight was bothering me. I hadn't noticed it actually was a bit bright. So he drew the shades. Aside from excellent customer service provided by Lester, my tropichop was delicious! Not to mention, the location was impeccable. It is experiences like this that make customers want to continue coming back again and again! Kudos to Lester and Pollo Tropical! read more

Worse pollo tropical around. I've given it a few tries but the experience gets worse every time. They put scraps of chicken in both the "chicken" caesars salad and "chicken" tropi chops. You're lucky if you find the chicken. The service at this location is mediocre at best and the drive thru can be a nightmare. Stay away! read more

Worst service never go to the drive-thru after 6pm . Check your food before getting home otherwise chances are you'll be disappointed.

I gave this Pollo Tropical a one star because when I went to the drive thru I asked for white rice and beans and more. When I get to the window they tell me that there is no white rice and they only have yellow and brown rice, I settled for the brown rice I was biting into the rice I discovered that the rice was undercooked!! Overall I did not like the experience that I had at that specific Pollo Tropical. read more

The food is average Pollo Tropical. However, this branch makes you feel discriminated by your origin. They would give you "cold"/not fresh made chicken if you don't speak Spanish or not considered as an original American. And they acted as if you don't know about their behaviors! What a day! read more

Everything was great! Food was good, place was clean and the tea was brewed!! We'll be back!