I used to really love coming here because their food felt fresh and really well flavored. But in my last few visits, everything has fallen really flat from how it used to be. The chicken is extremely dry, the food never seems fresh, the mac & cheese is super thick and dry. I do love their curry mustard though. The service is fine and it seems clean enough. A place I once used to frequent, I now avoid. I hope one day they're able to get back to where they used to be read more

First time ordering , food was delicious. Service was outstanding. I will definitely be going again. read more

Pollo Tropical - Bowl I ordered..w chicken - Latin American Near Me - Sarasota, Florida

Food was not good, my chicken was really dry and I didn't know they charge for dips . I ask for some mango tea and they said they were out. Than I ask for strawberries lemon but basically my cup was not really full with my drink. Table was dirty. I'm not coming back here. read more

Awesome food and service. Best pollo tropical I've I've been to. I got the large pollo trop bowl and it was so good

Good food and fast service !! I also appreciated the young lady calling me Mami. Very happy and great service

I ordered delivery because I hadn't been feeling well and wanted soup. My soup was not like the description or the picture. There was literally one piece of chicken, no plantains, corn or pumpkin. The broth was dark brown. read more

Pollo Tropical - Latin American Near Me - Sarasota, Florida

The food is good and price is right, but we paid a dollar extra for all white meat chicken and instead received all dark meat--not even half and half, but all dark. The only phone number I could find was to corporate offices and they make you listen to a lot of irrelevant recordings. I lost my patience and hung up. read more

Wrap and yuca bites weren't fresh but everything else was delish! The sauces help make this even better. Friendly staff and very clean read more

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They did a good job tonight. It wasn't overwhelmingly busy and they didn't seem to be short staffed as they have been in the past. they were all nice and ar our order was correct. The food was just as good if not better than the value. read more

Much better experience here than I had at the other one. I wanted to try the guava cheesecake and it was pretty good. You can tell there's a bit of a manufactured taste (i.e. it's not homemade) but it's not bad. The food was decent. For some reason, I find their menu to be a bit confusing, but maybe it's just me. All in all, pretty decent food - but expect to pay a bit more for it as well. read more

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If I could give a zero, I would! There was an older lady in the kitchen yelling at anybody and seems like everyone who was patiently waiting for their food. Used tongs to open drawers and then used to pick up food. Also, the 30 mins there after food was supposed to be ready, many orders passed by me and immediately can back as wrong. Would go somewhere else to eat. read more

Order was - kids meal bowl with cheese chicken and white rice, no beans, came with beans despite confirming multiple times no beans Tropichop with chicken rice cheese and corn, had no cheese which is 25% of the ingredients. Tropical trio - not even in the bag Side of mashed potatoes - also not in the bag. Which means the percentage of correct items in the bag was 0% with 50% of items missing altogether. Also asked for extra sauce and was told at window that they had "put like four of those in the bag" opened the bag there were two, both the lids came off and spilled all inside. Terrible just terrible read more

I ordered the mojo pork with white rice, corn, and beans. They left my corn out which a side costs like $3-4 so I'm blowed about that . They also didn't put the correct number of sauces In the bag. If you know- that cilantro garlic sauce they have is NOTHING to play about but they played lol. As far as the food, the rice was a bit mushy. Had I ordered a slice of lime, maybe that would put a little kick into the pork but the food wasn't bad. I still ate everything. For these reasons above, I give it a 3 star read more

Hoy 2 de mayo 2025 fui a pollo tropical y el servicio pésimo , no tienen modos para tratar a los clientes,lo vi con dos personas las trataron con muy feo modo , me gusta el pollo de ahí ,pero con el carácter ese mejor me voy a otro lado read more

Stoped by about 4pm. Dinner was good for the price. I think as a nation we ate not THANKFUL enough for all the things we enjoy. Stop complaining and start being GRATEFUL. . read more

Wow ! Surprisingly good for a fast food ! It's Cuban food and I love it . I tried the Cuban sandwiches, the quesadillas and the meals with 3 combo meat and yellow rice . All food tasted amazingly delicious and fresh . They also have the best cilantro garlic sauce . That sauce is really tasty you should try it read more

Seriously, how screwed up does a place have to be to earn a two star rating after over 100 reviews? Well, Pollo Tropical has answered the question: VERY SCREWED UP. We walk in for lunch, nobody is at the counter. There is a kid cleaning tables, people making food in the back, a "manager" looking lady walking around and we are not acknowledged at all for five full minutes. I wish we had walked out. Finally, the kid who was cleaning tables comes to take our order and the first thing I ask for, they are out of. The second thing I ask for, they are out of. I end up ordering grilled chicken with a side of rice and beans. My wife orders a bowl after trying to order a chicken sandwich, but is told they are out of bread (we saw bags and bags of rolls in the back...whatever.). We go to sit down and have to search pretty hard to find a clean table in an otherwise empty restaurant- I'm not sure which table the kid cleaned, but all of them were dirty. We cleaned one ourselves and sat down. The food came about 10 minutes later. Mine looks okay, but my wife who had specifically requested no beans, has beans in hers and no corn as she asked for. She takes it back and finds out they're out of corn (!!!) so she eats a bowl of chicken and rice. My food was cold when it arrived, but I didn't care, I just ate it. The chicken was super dry and overcooked. The rice (yellow rice w/ veggies) was actually good even though it was cold. Hilariously, the cup of beans was literally all juice and two beans. Two. Seriously. At this point I just laughed. My wife said her white rice was "mush" and she just ate the pieces of fried chicken out of it. So let's see: Bad service, bad food, and a dirty restaurant that is out of way too many items. Now THAT is how you earn those bad reviews. If this place stays open more than another six months I'd be shocked. read more

I have ordered numerous times for work and every single time it is wrong and items are missing. This time, only part of the order was delivered and the driver had to go back and get the rest. Which means the first delivery was cold by the time everyone could eat and when the second delivery finally made it, 30 minutes later, it was ice cold as well. Three meals were missing from the second order and missing the drinks from the combo meals. Ordered and paid for avocado on the trop bowl, wasn't there. So disappointing. This will be the last time that I order for our luncheons from Pollo Tropical. It does not help that when you call the local phone number, it goes to the corporate office in Miami. Call to them took over 30 minutes and still did not get the food we ordered. read more

I went to get the shredded chicken over rice with the avocado slices on it. They said they were out of avocados, during the dinner hours why even advertise it on TV. Had to settle for a skirt steak dinner that cost me over $12 Without a drink the food was okay but the dinner roll was the smallest I have ever seen. The truth is it not like I remember good food at a good value. read more

Won't come back to this fastfood place. Food was served cold. Felt the food was leftover for a day or 2. Not freshly grilled at all. Not tasty compared when they first opened the place. Rice, beans and steak were cold. Plus they forgot to include the chimichurri sauce for my churrasco steak. Husband got the chicken. Cold dry chicken and some part of it were not cooked. No wonder the rating was so bad. We went there to give it a chance. Maybe they were wrong judging the food. But they were so right. read more

This is dangerously close to my house. I don't know how I slept on it for so long. For the past month I've gone at least once a week! Everything on their menu is solid. It's just a great choice and there really isn't anything like it on the market (Chipotle is not the same). This has a Caribbean flair to it and I love the variety on the menu. My go-to dish is the Caesar Salad and I devour it with no guilt! It has a decent amount of caesar dressing without drowning the romaine. It has a generous portion of grilled chicken giving it the heaviness I need in a salad. My husband loves the crispy chicken cuban sandwich. It's a neat spin on the cuban - and he gets a bit of crunch from the fried chicken patty. My favorite side is the tostones. C'mon, a fast food place that serves tostones? Get a few sauces to dip them in and you got yourself the perfect side. The only caveat to this place is that there can be a wait. Not sure if everything is made fresh (hopefully, right?), but this is a place I don't mind waiting a few minutes for. read more

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Today we picked up a drive thru order of an original family meal that was supposed to include one whole chicken. We received 4 drum sticks and 4 small parts of thighs. No breasts so the entire meal was dark meat. This is not what we paid for! We were very disappointed! read more

Never saw this chain before. First visit for lunch today. Had the grilled chicken Cuban sandwich. it was large and delicious! The meat had great flavor, the cheese and pickles really added to the sandwich. Made me want more. None in Michigan so I will have to see about trying this again on my vacation. Ate inside. They have hand sanitizing wipes at the tables for everyone. read more

Went in with a last minute small catering order for approximately 12 people. They were able to work with us and help determine the best amount and get it all done within 20 minutes. Amazing service from Henry! Thank you and we will be ordering more food this weekend. Chicken is amazing and their cilantro sauce is INCREDIBLE. read more

So much potential, and really wanted this to be good, don't judge all pollo tropicals by this one everything could have been great, food overcooked even the rice, garbage outside overflowing, behind the counter was dirty (floor) poorly cleaned tables, either very short staffed, which was possible, what would improve this place? new management or one person who took charge there is a Hawaiian bbq place in the strip mall behind pollo, that looks promising read more

They consistently screw up my orders and miss an item or two. I'm tired of the attitude you get from the new people taking your order at the driveway. If you don't like being in a customer service role, than don't work at a food establishment. I'm done with this place ripping me off for food that could be good but never is. read more

The last 3 times I've come to this location, there have been issues with my order. They still do not have the lobby open almost 2 years now and never have enough staff to handle the drive through. The quality of the food at this location is inconsistent, the chicken is often too dry or they've run out of it?! You better check your order because there's usually something missing. read more

OMG. Fast food is supposed to be fast is it not??? By far one of the slooooowest fast food places I've ever been to. Earlier this week I was really craving their quesadilla wrap and a mango iced tea. I hadn't had one in a long time and I'm unsure why I wanted one that day but alas, I did. I got there at 12PM and waited in the drive thru line (at first) because I was just going to grab my food and eat back at the office. When 15 minutes rolled around and none of the cars in line had moved, I maneuvered my way out and decided to go inside instead. It was relatively busy, but became more so after I had already ordered. By the time I ordered, it was 12:20PM. I then proceeded to wait 25 minutes for my food. By the time my order number had been called, there were approximately 10-12 people also standing around waiting for their food. In order for me to get back to the office in time as my lunch break was now at the end, I had to shovel my food in my mouth and rush out the door. The tables, floors, and sauce bar were dirty. I used my jacket sleeve to grab a hold of the handle for the ketchup because I was afraid to touch it. Really not how I wanted to spend my lunch break. I'll definitely avoid next time, even when the cravings kick in. read more

Thia was an excellent last minute option. We were having an evening meeting and no one wanted pizza. Pollo Tropical's online ordering allowed us to easily submit and pay for our order. As a result, we simply picked up our order in the drive-thru at the specified time. They even provided paper goods. The food was excellent and affordable. The chicken was very moist and tasty. The beans and rice were well-prepared. A favorite among everyone was the balsalmic tomatoes. This meal was actually cheaper than the pizza we usually purchase and taste much better. It was also no doubt healthier. This is a definite for both individual and group dining. read more

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The worst experience ever. Rude customer service, manager rude, and messed up my order on top of it. I'd recommend u go elsewhere if in the need for food from pollo tropical . read more

Had my order of food thrown at me into my driver side window, while I was passing my husband his drinks. The whole bag. The cashier, was wearing gloves and her mask (round her neck not on her face) and she just turned and walked away. *WOW* Thanks Danielle employee# 428499, real nice! Store# 10202 read more

I was super excited to try out the ribs. No line in the drive thur for lunch time I'm like my lucky day !!! I ordered and was shocked at the price 31 bucks for half slab of ribs. And side salad, corn bread and a coke. I paid and went on my way. I work about 10 mins from the location. I get to office I was super excited but when I opened it as Chicken. I spent 31 bucks on some dry pollo. Smh. I called and got hung up on. Called back and left a voicemail. Come on what the hell is going. Great customer service !!!!!!! read more

Awesome Caribbean flavorful chicken with rice and beans. The food was hot and well packaged in individual containers. Plenty of sauces and utensils too. The rotisserie chicken skin was full of crispy taste and the meat was juicy too. The black beans were excellent as were the sweet plantains. Loved it!! Best part was the ability to order and get it home while the food was still hot. All for under $20.00. Totally recommend and looking forward to going back and trying the roasted pork with onions. read more

Ordered delivery yesterday, first time order, found the food good, prices reasonable, but, why did we not get the signature sauces as ordered? read more

What I thought was going to be a peaceful evening enjoying pollo tropical was anything but. I was watching the manager throughout my stay and his behavior was absolutely revolting. He touched the food without wearing gloves and the overall sanitation of the restaurant is very poor. The service was incredibly slow and when I asked to speak with the manager I was told he had "stepped out". Under no circumstance should service be slow and a supervisor decide his needs outside the restaurant are more important. He does not qualify as a manager let alone a crew member. read more

It was a very delightful experience costumer service was impressive and the workers are very fast very friendly staff the man that gave me my sauces and drinks was very polite I should've asked for his name he didn't except my $10 tip but still enjoyed my experience read more

Nuestra primera vez visitando esta ubicación de pollo tropical, estábamos de vacaciones con nuestra familia y mi esposo de cumpleaños (no era su celebración oficial) y solo comenzamos a cantarle cumpleaños por reírnos pero el staff fue súper amable, al cantar con nosotros y adicional a eso salió una chica muy amable con un flan para terminar de cierto modo lo que fue su celebración, agradecemos mucho la amabilidad y alegría de estas personas read more

Terrible service! My daughter and I went through the drive thru and proceeded to sit there for over 15 minutes while the girl ran through 4 gift cards she was selling the customer in front of us, why wouldn't she have asked him to go inside to do that instead of tying up the drive thru. We get to the window and I asked for 3 cilantro sauces for each dinner that I ordered because that is why we go there, I can make my own rice and pork but we love the cilantro sauce. She hands me the bag which is tied and I ask are the sauces in there? She looks at me and begins taking the order of the next customer and she closes the window and ignores me. I assume they are in there but I should know better when I get home there is NO sauce in there and I feel I just wasted my money. I try calling several times and no one answers. I call the next day and again no one answers. On the 3rd day I call during lunch and someone answers so I tell them I would like to speak to the manager he says hold on and I hear him tell someone else this lady wants a manager and the two begin arguing over the guy being the manager but not wanting to take the call. The guy comes back on the phone and tells me it's lunch time can you call back later?? I tell him I am also a customer and I had an issue I want the general manager to call me back and I gave him my information. I'm still waiting and this was over a week ago. I won't go back. Update* I gave it another chance it was filthy and employees were having personal conversation and not really into their customers. read more

Got a to go order. Was there just after 5 pm on a weekday. Place was kinda dirty. I just wanted some sort of a combo meal, but the way it's done there is so confusing. My side of plantains was extra $, My " actual" side was a tiny portion in a tiny cup. 2 oz maybe??? My drink was also " extra". Really??? Got home to discover very dry chicken( I fed most to my cat. Most of it was simply inedible. Also, it was pretty expensive. About $11.00. That's seems high for a fast food combo meal, but I don't know for sure as I rarely get fast food. Nope. Hard pass. Chic Filet waaaay better. read more

This place it used to be nice and clean on the beginning, after noticing how bad was getting, we stopped coming and sent a review to corporate to pay attention, today we decided to give it a try and see if got better... well it was a disappointment, that confirm one more time why I won't come back to this place. It was dirty, the drink area was filthy, the order wasn't correct, they were back up in the orders, the saucing area ... oh my god! I have no words. It is really sad! read more