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    Pollo Tropical

    2.2 (81 reviews)
    Open • 10:30 am - 12:00 AM (Next day)

    Order Pollo Tropical Takeout or Delivery

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    POLLO TROPICAL ATMOSPHERE

    What's the vibe?
    Moderate noise
    Good for groups
    Dogs allowed
    Outdoor seating

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    the front of the restaurant
    Ramona V.

    Stopped by here for a quick afternoon snack when I was in West Palm Beach. I got a simple order of Tostones and Sweet Plantains. It was my first time having tostones and I had no idea they were just fried plantains. The food was good and I got them with the cilantro lime and curry mustard sauce.

    brittany b.

    Drive thru serve messed up my order and gave me a more expensive salad with other things when I asked for Cesar salad. In a rush and can't go back to switch it out. They don't pay attention to the orders

    Create Your Own TropiChop- Bowl
    Ameer H.

    Pollo is bland without the sauces, but not bad. The drive thru menu is always dim so that's kinda bothersome. Service is mediocre. I don't not want to eat at any of these establishments. They did remodeling so the inside it might be nice idk tbh.

    I'm just getting off work I'm to hungry for this shit it's very burnt hard and dry I keep giving yall chances I'm really done this time

    Chicken dry burnt and hard I'm just getting off very hungry don't understand why I can't get what I paid for

    Free 1/2 Chicken birthday meal for rewards members!
    Lisa C.

    I visited this particular location because it was conveniently located to my next stop. I used the drive-thru and ordered my free birthday 1/2 chicken platter. I paired my chicken with boiled yuca, brown rice and black beans. Of course, I received the obligatory soft like cotton dinner roll. Yummy! The cashier as well as the manager or assigned staff member who assisted her with my reward redemption were both extremely friendly. The customer service overall was superb. I asked for curry mustard and I received.... can't ever have too much of this deliciousness! My meal was accurate, fresh and hot. I enjoyed 1/2 for dinner and the other half for lunch the following day. All in all, I had a pleasurable experience and would absolutely return to this location again.

    the paper bag even dissolved.
    Sign I.

    WORST place to order online. I literally ordered 2 FAMILY MEALS and i received only the rice and beans with NO chicken. This is horrendous how do i get rice and beans without the main dish which is the chicken. whats worse is the packaging the beans were spilled. im trying to do a refund but i cant , i need my money back.

    They gave me regular BBQ sauce when I asked for Guava BBQ and Pineapple Rum sauce. This is all I got with the order. No fried plantains.
    Destiny D.

    Okay, so this place does NOT answer their phones at all. Staff does not even look at what you order on the receipt. I placed an order on DoorDash and they were out of two of the items I asked for.I was still charged although that could be on Door dash's end. In addition, Pollo Tropical did not give any of the correct sauces that I ordered. I got a bunch of random sauces. Then I placed another order hoping that I could get the right sauces this time (I just ordered two small things; a soup and fried plantains). I tried to call the store to make sure they got the sauces right, no answer on any of the operator selections. THEN I get the order and NO fried plantains. Was not worth every minute.

    Grillmaster Trio: Pollo Tropical
    Nicole R.

    I have been eating here religiously since 2019 and although I had to cut back on eating here so much.. its still on of my fave spots to eat in the city! I love that Garlic Cilantro sauce .. which At first I thought was ranch.. But I put it on EVERYTHING!!! My chicken my rice my corn my Platanos I have yet to try the other sauces but this will do for now! I'll be back to review more food!

    a trash can in a restaurant

    As we walked into this Pollo Tropical establishment, we thought that it would be an enjoyable experience, as the young lady took our order, and was accurate as she was taking it, then, as it went back on the POS system to the prep line everything screwed up that could possibly happen happened. The wrong items were placed on each meal, items such as rolls, avocado, side salads, and extras that were paid for we're not to be seen on our order. Then, when we alerted the lady working that was putting together the meals, she gave us a very bad attitude, and then literally argued with me the customer that I wasn't to get rolls with a chicken dinner order which always comes with rolls. Not only did I have to deal with her very unprofessional attitude, but also, I witnessed the gentleman that ordered before me, and also the gentleman that just ordered after me both, who also had problems with this employees and their orders. At this point, I am very disappointed and would not ever recommend this establishment for anybody to spend their money, or to dine at. The bathrooms were filthy, and below is a picture of the trash, overflowing and falling on the floor. I would give McDonald's five stars next to this place!!!!

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    10 months ago

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    1 year ago

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    2 years ago

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    Photo of Ramona V.
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    3 years ago

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    8 months ago

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    2 years ago

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    11 months ago

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    2 years ago

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    1 year ago

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    4 years ago

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    6 years ago

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    10 months ago

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    3 years ago

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    2 years ago

    Food is ok but service is consistently bad. I still go because it's convenient but it's a 50/50 whether i actually get what i ordered.

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    3 years ago

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    5 years ago

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    3 years ago

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    6 years ago

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    3 years ago

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    3 years ago

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    7 years ago

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    5 years ago

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    7 years ago

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    3 years ago

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    5 years ago

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    4 years ago

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    5 years ago

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    9 years ago

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    4 years ago

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    5 years ago

    Waiting for 10 minutes while 4 workers and the manager is just standing around ... help your hungry guests !! Horrible service

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    6 years ago

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    6 years ago

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    6 years ago

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    13 years ago

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    12 years ago

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    4 years ago

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    8 years ago

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    6 years ago

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    7 years ago

    Not the cleanest place, but the food is good and decently priced. The staff was friendly and very helpful.

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    4 years ago

    I ordered a chicken tropichop, they were out of the salsa I ordered and forgot to add chicken and onions that I ordered as well.

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    Page 1 of 3

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    Review Highlights - Pollo Tropical

    “10 pm and got a delicious chicken breast dinner.”

    Mentioned in 2 reviews

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    Dave's Hot Chicken

    Dave's Hot Chicken

    3.5(29 reviews)
    3.2 mi
    •$$

    The sandwiches come in generous portions, and the chicken is perfectly crispy on the outside while…read morestaying juicy inside. The environment is clean and welcoming, and the service was great. Definitely a spot I'd come back to.

    Stopped by Dave's Hot Chicken after seeing countless TikToks about the Reaper and Dave's in…read moregeneral. Curiosity finally got me but really I wanted to go to a sandwich shop but they didn't have my order available lol I ordered ahead, and thank goodness, because the line was wrapped. I don't think this location was designed well. The line blocks the side door, and the ordering area inside is pretty small, which made everything feel chaotic. I went straight to the pickup side of the counter and inquired about my order. The food wasn't ready yet and took about another 7 minutes, but I wasn't tripping since they were clearly slammed. I believe the associate's name was Bri, and she was nice with good customer service, which I appreciated. Food-wise, I was slightly disappointed. The tenders were a good size, and everything was cooked well. I ordered two sliders, even though I don't really like bread like that, one hot and one medium. They were marked, but honestly looked the same and tasted the same. Both were very mild, no real heat at all. I think they messed up my order, at least I hope so cause otherwise dubya tee eff, Dave. I added Dave's sauce and honey like the good people of TikTok told me to do lol, but the food was still just okay. I ended up eating most of the second tender by itself, and it didn't have much flavor. At least the chicken wasn't dry. The fries were crisp, and I grabbed some cheese sauce to go with them. I liked all the pickles and was hoping I could use them to cool off the hot sammich, but you see that didn't go as planned! Overall, I'd say try Dave's if you're curious. I'm not opposed to giving it another shot, but I'm in no rush.

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    Dave's Hot Chicken
    Dave's Hot Chicken
    Dave's Hot Chicken

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    Dave’s Hot Chicken - Burned twin tenders

    Dave’s Hot Chicken

    4.5(11 reviews)
    3.2 mi

    I've been waiting forever for a Dave's to appear on this side of the country after visiting the…read morePasadena, California, location three years ago. Finally, a Dave's opened at this location on Palm Beach Lakes Blvd. Great location, great service with a smile, and the hot chicken was as good as I remembered it in California. Located on Palm Beach Lakes Boulevard in the same plaza as City Furniture and Dunkin' Donuts, Dave's serves excellent hot chicken tenders with all the various heat levels ranging from no spice/heat to Reaper. For my first trip, I ordered online ahead of time their chicken tenders-and-fries meal with a 10-piece of chicken bites. Each came on white bread with a side of pickles and sauce. For the chicken tenders, I could choose a heat level for each. I went with the medium heat and the very hot heat. For the chicken bites, you could either order them with no spice, medium, or hot, which I chose the latter. For the chicken itself, excellently cooked, well-breaded, and fried to perfection, with a firm coating of seasoning. Based on the heat level, you can choose from no spice (no heat level) all the way up to Reaper, which incorporates Carolina Reaper powder into the seasoning mixture. Each of the bites and tenders I ordered was incredibly delicious and deeply satisfying. Heat-wise, Dave's delivers in spades. The Medium heat selection offers a hint of heat that will leave most people satisfied without being too hot. The Hot heat level was the perfect level of heat and flavor that you could eat all day, in my opinion. The Chicken Bites also reheat well for leftovers, which I used in my omelette the next morning. The Very Hot heat level brings the spice up a notch, where the heat starts to overtake the flavor, but only slightly. For someone like me, it was still delicious even if I was starting to sweat. For most, it may be too much, but they aren't heat eaters either. Next time I go, I'll try the Reaper heat level on one of the tenders to better compare, and see how far this Dave's goes to bring the heat. But the location is excellent. My food was ready when I arrived. The staff behind the counter were friendly and asked if I needed extra sauce, utensils, and more napkins. And with two high-ceilinged dining rooms that allow for those who don't want to sit near the ordering counter to have a little more quiet, it works well. Especially, with the colorful and stylish interior that's very pleasing to the eye, this Dave's is a winner.

    Paper napkin pettiness! Why buy a franchise, if you don't want to supply your customers with…read morenapkins? The last location, I went to had three dispensers on the counter, facing outward to the lobby. This location has one dispenser, facing the staff behind the counter. As we were waiting, a sign was moved in front of the dispenser, so from the lobby you cannot even see that there's a dispenser in the store. They are too close in proximity to a similar business that will quickly say "my pleasure" to anything for them to be acting as if it is an over accommodation to be provided with something to wipe your hands with. What shall I use, my shirt? We ordered two Dave's #1's - one medium and one hot and a side of macaroni and cheese. The staff, was friendly. The chicken, was just as I remembered overly seasoned, but not flavorful. Something in the chicken seasoning, either cumin or saffron .....something leaves a fine/sandy/ dusty residue/texture during the chewing experience. The macaroni and cheese was reminiscent of "fourth grade 2nd period lunch" per my 13 year-old daughter and overall just as I remembered it's not something that makes me want to come back for more, unless it's for fries. I do suggest you try it if you have not, so you can make your own assessment, but also bring a roll of paper towels.

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    Dave’s Hot Chicken - Menu

    Menu

    Dave’s Hot Chicken - Burned tender

    Burned tender

    Dave’s Hot Chicken - My beverage is ready.

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    My beverage is ready.

    Popeyes Louisiana Kitchen - New Honey Lemon Pepper Wings

    Popeyes Louisiana Kitchen

    1.7(113 reviews)
    3.0 mi
    •$$

    Almost Everything was awesome, got the butterfly shrimp & mac and cheese which were five stars. The…read moreshrimp was small, but I received 12 instead of eight which made up for it. The three-piece dark meat had 2 drums that were overcooked which they should've trashed because you eat with your eyes and they were dark brown and a little dry. The order of chicken tenders were 60% batter with little actual chicken. Grab yourself some bud's chicken tenders, which are five stars. Yes they are one and a half times the price but twice as large and they are filled with a huge piece of plump delicious chicken. The best thing where the strawberry cheese pies, for $2 I would stop and buy these every time I went by! Great service, online order and no issues... 4 Stars overall

    I stopped at this Popeyes after a long work meeting, needing a quick lunch before heading to my…read morenext appointment. You know... fast food. Or at least that's what I thought. I pulled up to the drive-thru speaker, ready to order a Classic Chicken Sandwich and an iced tea. Then I waited. And waited. After a few minutes, I started looking around for hidden cameras. Surely this was some kind of social experiment. I even found myself eyeing the food truck in the adjacent parking lot, wondering if I'd have better luck over there. But I had my heart set on that Popeyes chicken sandwich. About six minutes later, a voice finally greeted me. I ordered the sandwich, an iced tea, and decided to throw in the fried cheese just to see what it was all about. I pulled to the window. Waited. Eventually someone came to the window. Waited some more. Eventually they took my payment. Then I was told to pull around front and wait for my food. A few minutes later, the car that had been behind me in the drive-thru joined me in the waiting area. We exchanged that universal look that says, "So... I guess we live here now." Finally, after what felt like an eternity, someone emerged from the restaurant, handed me my food, and disappeared back inside like a groundhog that had seen its shadow. No straw. No napkins. Just a bag of food and nearly 20 minutes invested in what was supposed to be fast food. To be fair, the Classic Chicken Sandwich was pretty good. Crispy, juicy, and exactly what I was craving. The downside? I'm writing this seven hours later, and I think I can still taste the salt. Two stars. The food saved this from being a one-star review. But it takes a special level of inefficiency to turn a quick drive-thru stop into something that feels long enough to qualify for vacation time.

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    Popeyes Louisiana Kitchen
    Popeyes Louisiana Kitchen - Popeyes Sides

    Popeyes Sides

    Popeyes Louisiana Kitchen - Popeyes Strawberry Biscuits

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    Popeyes Strawberry Biscuits

    Pollo Tropical - latin - Updated September 2026

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