I was disappointed in the presentation of the food. I ordered the family meal with white meat, brown rice and black beans. Unfortunately the rice was really watery and the chicken was a bit burnt. The service was fine but the food quality needs to be good every single time. read more

Pollo Tropical - White Chicken Meat - Latin American Near Me - West Palm Beach, Florida

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Please don't question why they have 2 stars it is for a reason because why!!!! You are in the drive through forever just for them to get the order wrong. They remake it and it's worse. I said no tomatoes. They put it. I brought it back to the and they just scooped it out. One day they will find someone with an allergy and that would not be funny at all. Do not go there. read more

Pollo Tropical - Latin American Near Me - West Palm Beach, Florida

The restaurant is open until 11pm. They just remodel the inside of the restaurant looks nice and very clean. Service was fast and the food was good. My daughter love her meal specially her white rice and the chicken. read more

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Stopped by here for a quick afternoon snack when I was in West Palm Beach. I got a simple order of Tostones and Sweet Plantains. It was my first time having tostones and I had no idea they were just fried plantains. The food was good and I got them with the cilantro lime and curry mustard sauce. read more

Pollo Tropical - the front of the restaurant - Latin American Near Me - West Palm Beach, Florida

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Ordered the two boneless chicken breasts , beans & rice. Seen ad on tv and placard in restaurant. When I got home there were two half breasts. Definitely false advertising!! read more

Drive thru serve messed up my order and gave me a more expensive salad with other things when I asked for Cesar salad. In a rush and can't go back to switch it out. They don't pay attention to the orders read more

Pollo Tropical - Latin American Near Me - West Palm Beach, Florida

You're so close to where I live so I come to get the quesadilla wrap sometimes. Every. Single. Time. That wrap could not be smaller. It's almost a $8 wrap. Compare that to a chipotle burrito it's triple the food for near the same price. No other location I go to makes the wraps this small. If you're going to charge $8 for a wrap make it WORTH $8... read more

Pollo is bland without the sauces, but not bad. The drive thru menu is always dim so that's kinda bothersome. Service is mediocre. I don't not want to eat at any of these establishments. They did remodeling so the inside it might be nice idk tbh. read more

Pollo Tropical - Create Your Own TropiChop- Bowl - Latin American Near Me - West Palm Beach, Florida

Chicken dry burnt and hard I'm just getting off very hungry don't understand why I can't get what I paid for read more

Pollo Tropical - I'm just getting off work I'm to hungry for this shit it's very burnt hard and dry I keep giving yall chances I'm really done this time - Latin American Near Me - West Palm Beach, Florida

A disastrous location with chaotic service. The only reason it has a 2 star is because the food, specially the meat was delicious. Let's get into it. SERVICE & LOCATION: 1) The service was TIGHT. Those employees at 45th Pollo Tropical location NEED HELP! It was an extremely crowded drive through so I decided to go in, have and see, a full experience. 2) The credit card portions of the machines were down so they only accepted cash for the inside registers. This honestly has to do with Pollo's outdated system, which makes it harder for employees to run the day to day operations effectively. I am highly disappointed in Pollo Tropical, as a company, because I understand employees only have so much control. You can also see, in the photos, how inside looks AS OLD AS IT IS! VERY LITTLE , IF ANY, UPGRADES. Nonetheless, I decided to continue my review process, but highly upset with seeing how Pollo decided to run their company after all these years! FOOD: The food was a 3/5 stars. I can applaud the costs being affordable, which brings me back to the full experience and not just one area of a review. 1) Affordable cost if you're trying to feed a bigger family group but "healthily fulfilling" 2) Check your bags before you leave. Confirm you have beans inside and not just sauce. Also make sure your chicken wasn't waiting around. Getting your food fresh here is important to having a tasty experience. *TIPS* If you decide to have Pollo one day for dinner or lunch PLEASE PLEASE PLEASE go Inside! You'll get the chicken off the grill (especially if you ask) Versus the ones they have warming and waiting. You also can check your bags and ask for things which seemingly turn out better than drive through. FINAL THOUGHTS: If you're satisfying a craving, go for it and enjoy. There were a few moments of nostalgia, but nothing that a couple of scoops satisfied! If you're on a budget grab the family pack and add some veggies when you come home. Outside of that there are better options for you to eat from and truly enjoy! To all the co workers, I hope some things change inside the company, if not I pray something better comes along for you! read more

I visited this particular location because it was conveniently located to my next stop. I used the drive-thru and ordered my free birthday 1/2 chicken platter. I paired my chicken with boiled yuca, brown rice and black beans. Of course, I received the obligatory soft like cotton dinner roll. Yummy! The cashier as well as the manager or assigned staff member who assisted her with my reward redemption were both extremely friendly. The customer service overall was superb. I asked for curry mustard and I received.... can't ever have too much of this deliciousness! My meal was accurate, fresh and hot. I enjoyed 1/2 for dinner and the other half for lunch the following day. All in all, I had a pleasurable experience and would absolutely return to this location again. read more

Pollo Tropical - Free 1/2 Chicken birthday meal for rewards members! - Latin American Near Me - West Palm Beach, Florida

the drive thru line took forever, and then they messed up my order and the drive thru person was not helpful or trying to fix my problem and wasn't very stingy with sauce. they need to close this business down ! read more

WORST place to order online. I literally ordered 2 FAMILY MEALS and i received only the rice and beans with NO chicken. This is horrendous how do i get rice and beans without the main dish which is the chicken. whats worse is the packaging the beans were spilled. im trying to do a refund but i cant , i need my money back. read more

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Food is ok but service is consistently bad. I still go because it's convenient but it's a 50/50 whether i actually get what i ordered.

This is a limited review since all that I had was one chicken sandwich through the drive-thru. The sandwich was on point. Chicken was juicy and tender. Roll was fresh and nicely pressed. Whoever made it, thank you. read more

Okay, so this place does NOT answer their phones at all. Staff does not even look at what you order on the receipt. I placed an order on DoorDash and they were out of two of the items I asked for.I was still charged although that could be on Door dash's end. In addition, Pollo Tropical did not give any of the correct sauces that I ordered. I got a bunch of random sauces. Then I placed another order hoping that I could get the right sauces this time (I just ordered two small things; a soup and fried plantains). I tried to call the store to make sure they got the sauces right, no answer on any of the operator selections. THEN I get the order and NO fried plantains. Was not worth every minute. read more

Pollo Tropical - They gave me regular BBQ sauce when I asked for Guava BBQ and Pineapple Rum sauce. This is all I got with the order. No fried plantains. - Latin American Near Me - West Palm Beach, Florida

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Wish I could give it a zero star review! First mistake on our part was giving this location another try just in case the first horrible experience we had was a fluke. Second mistake was ordering online. Ordered and paid online, order was to be ready at 6:25, got there at 6:30 and they hadn't even started it yet. Then after speaking to them, they still didn't start it. The guy just left the ticket sitting there until finally after a long time, someone else came and put it together. When my husband checked the food, he noticed that the vegetarian protein was missing from one of the meals. When he asked about it, they said they don't carry it, but they let us pay for it and were just going to keep the money. He asked for a refund for that meal and they said they can't do that since we paid online. He asked for a manager and she said they carry the vegetarian protein but it takes an hour to get it ready. What? And why does it let you order it? We also ordered extra sauce since that's the only thing that makes the very dry chicken breast palatable. When we got home, no sauce at all. Clearly this is an ongoing problem at this location, the manager was the only one actually working. They need to get rid of the entire staff and try again with people that actually want a job. They were all moving at a snail's pace and couldn't care less. I recommend driving to the Okeechobee Drive location they have their s**t together and run their restaurant like Chik Fil-A. read more

I have been eating here religiously since 2019 and although I had to cut back on eating here so much.. its still on of my fave spots to eat in the city! I love that Garlic Cilantro sauce .. which At first I thought was ranch.. But I put it on EVERYTHING!!! My chicken my rice my corn my Platanos I have yet to try the other sauces but this will do for now! I'll be back to review more food! read more

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First time at this location, service was terrible. Food was just okay. Lady at the drive thru window had long braids hanging in ice. Asked for sauce she didn't give it to me. Can't understand the long line to pay to get treated like trash! read more

As we walked into this Pollo Tropical establishment, we thought that it would be an enjoyable experience, as the young lady took our order, and was accurate as she was taking it, then, as it went back on the POS system to the prep line everything screwed up that could possibly happen happened. The wrong items were placed on each meal, items such as rolls, avocado, side salads, and extras that were paid for we're not to be seen on our order. Then, when we alerted the lady working that was putting together the meals, she gave us a very bad attitude, and then literally argued with me the customer that I wasn't to get rolls with a chicken dinner order which always comes with rolls. Not only did I have to deal with her very unprofessional attitude, but also, I witnessed the gentleman that ordered before me, and also the gentleman that just ordered after me both, who also had problems with this employees and their orders. At this point, I am very disappointed and would not ever recommend this establishment for anybody to spend their money, or to dine at. The bathrooms were filthy, and below is a picture of the trash, overflowing and falling on the floor. I would give McDonald's five stars next to this place!!!! read more

Pollo Tropical - a trash can in a restaurant - Latin American Near Me - West Palm Beach, Florida

The drive thru service on a recent weekday late morning/early afternoon was fairly quick and efficient. The bowl I ordered with yellow rice, black beans, onions, and chicken was hot and fresh. Even though I didn't ask for tomatoes, they were mixed in my bowl as well. I don't hate tomatoes so I was able to make the best of it. The chicken was nicely seasoned but the rice and beans tasted bland. The plantains that I added to my order were served very hot and a little crispy on the edges, which I really like! Everything was still warm when I arrived home about 15 minutes later when I was finally able to enjoy my lunch. read more

Chicken was burnt, I refuse to go to this pollo tropical location for this reason. Second time this happens. Staff clearly needs to be retrained, requested a refund with customer service. Before you leave the location make sure to check your food. read more

Pollo Tropical - Latin American Near Me - West Palm Beach, Florida

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The restaurant on 45th St. in West Palm Beach is pathetic. We got take out tonight, and the chicken quesadilla salad consisted of lettuce and chicken, nothing else, not even the quesadilla! The chicken tropichop tasted like it had been cooked on a very dirty grill. I tried calling the store but no one answered, even though at 10 pm the place is not crowded at all. I usually love Pollo Tropical but the one on 45th Street is awful. I WILL NOT BE RETURNING TO THE 45 ST. POLLO TROPICAL. This one in particular seems to be very poorly managed. read more

Went 12.13.23 at 11pm used the drive-thru service was great. The Girl at the window was friendly, helpful, and service was quick she deserves recognition! read more

Awful customer service. Rude employees that argued with each other. Would not suggest stopping here! We were unable to order food, we could not see menu since screen was down and no paper menu available. After their arguing started we left and didn't look back. read more

Y'all need to update your google account hours. On google it Shows you are open until midnight. I tried calling 2 times, no answer. Drove 25 minutes to get told, "we're closed" at 11:05.. sucks to be me I guess. read more

Extremely slow service! We waited a good 25 min for everything. We basically had to go step by step with the employees about what our order was and what we needed. They didn't even know. Didn't offer napkins, sauces, cups or straws unless we asked. read more

Delicious chicken ! I like the chicken breast with two sides! Rice and yellow rice is considered one side ! Corn is good too! Lots of sauce choices for your dipping enjoyment ! read more

Pollo Tropical - Inside - Latin American Near Me - West Palm Beach, Florida

They don't have anything that's in the menu. This was my first time trying Pollo Tropical & I wouldn't come back to this location again. Also, the girl had a attitude. So when I asked her if she was okay she stated that's just her voice. read more

Waiting for 10 minutes while 4 workers and the manager is just standing around ... help your hungry guests !! Horrible service

Update: gave this place a second chance to redeem themselves after speaking with corporate. Ordered an hour ahead online and still waited 30min at curbside pick up. Ordered for a party of 4 and one of my coworkers had NO CHICKEN in their tropichop, forgot our side order of yuca bites, and did not include all the sauces asked for. Disappointed isn't even the word to describe... read more

If you have time drive to the okeechobee or north lake location. The employees in this location lack basic reading comprehension skills aside from lacking customer service skills AND you will be in line for 30 minutes just to get the wrong meal and nothing even close to what you ordered. read more

Their curbside pickup is useless. No one brings out your food and if you call either number, the one on the sign or from the app, you're just put on hold for eternity. This is the worst possible way to run a business. Just remove the curbside option from your app. read more

Pollo Tropical is a good standby. I usually get the TropiChop since you can customize it and it can be pretty healthy. The chicken was fresh and tasty and the onions and peppers were super delicious and not undercooked like they are at places like Chipotle. I also love Pollo's salsa bar -- soo good. I don't think this is the best restaurant chain in the world, but the food is good and usually pretty consistent, which is why I go back. The plantains are wonderful too and always cooked perfectly! read more

I'd like to rate this place a 5 from the look and smell of all the grilled chicken & pork. I had the avocado grilled chicken salad. The lettuce was beautiful green, fresh & crisp, the grilled chicken was just as I imagined--grilled to perfection and wonderful!-- the avocado lacked a lot to be desired. The avocado was guacamole with no flavor except blah- I love sliced avocados plain, seasoned, I love guacamole even more but they took an amazing salad here and really made it below mediocre. They need to change that crap they call guacamole and either use sliced avocado or make a better guacamole. I will come back to this restaurant and would recommend it as amazing, but not the guacamole. read more

Pollo Tropical - Avacado chicken salad - Latin American Near Me - West Palm Beach, Florida

This place is horrible, pretty much pollo tropical lost his mojo, I just paid 6,49 for a country rice that was horrible, the employees don't even look at you, the portion of my food was a little of nothing, I feel robbed I will never eat in this Fucking company anymore. The food is bad in every pollo tropical I go.. btw 1 star is too much. read more

Took a while for them to get customer orders together. I had a quarter chicken with black beans and rice. It was perfect for my diet if the number of calories on the menu were correct (290). I always enjoy Polo. The chicken is really good! This location was no exception. I was really hungry and the meal filled me up! read more

It's 11:03 and doors are not open to go in the store and 20 minutes ago the staff told me that they will be available. The drive thru opens at 10:30. Twice I drove by the drive thru and there tell me to come back in 10 minutes. What place does this? General management needs to see what's going on at this store. Avoid coming here. read more

Not the cleanest place, but the food is good and decently priced. The staff was friendly and very helpful.

I ordered a chicken tropichop, they were out of the salsa I ordered and forgot to add chicken and onions that I ordered as well.