Lots of services available in this historic building with the convenience of the Atrius system. The…read morephlebotomists are very caring and there's a lay down chair option for the fainters. The gyno department is good, too. Compared to the other locations, the parking is a huge issue, but public transport options are around and you can use a few garages several blocks away. It isn't the most friendly to people needing ramps for wheelchairs, strollers, etc. Lots of stairs and slow elevators! But the front desk staff are great and the location is convenient if you work downtown.

It's been 15 years and still, I wouldn't go anywhere else for my glasses. Previously, Linda and…read morenow, Nolette so expertly and collaboratively help me pick out frames that are most flattering for my face and go w/my lifestyle (in the past, super fashionable, always working, always out and about :) and recently, durable enough to withstand my young kids :) The selection is outstanding-- quality, varied frames for every look (and if you welcome it, Nolette will help you expand the boundaries of your comfort level and open your eyes :) to more vibrancy in what always makes a huge first impression, your glasses!

Great doctor but terrible experienced with their service…read more August 17. First time visited got my eye exam . I also told them I won't be back until sept 9. Sept: after three weeks .i received a call/voice message said I can pick up my glasses. My girlfriend was nearby so I told her to pick up for me. She Went there and the lady said no glasses. Next 2 week me and my girlfriend was near Chinatown. We both went up to the doctor and still didn't have my glasses. I know it was my fault not to call first but come on after 2 week. Total time of 2 months lol. Finally Next few day they call led me and left message . Of course I'm call and confirm ask them stupid question if the glasses are physical holding in their hand. Otherwise I would not go there. Took me 2 months and 3 visit to get my glasses lol . I know maybe this was an odd day.

If you happen to make an appointment, you had better call ahead and see if anyone is there. I made…read morean appointment using the on-line system, received several reminders and was thinking how cool the on-line system worked! But, when I arrived at the office and it was closed, I was less impressed, When I called the office, they told me "Yes, we're closed because Dr. Zhu's house did not have power". It would have been nice if they had called or emailed me rather than confirming the appointment just 30 minutes before I arrived. After excusing myself from work to make this appointment and walking through a slushy city, I was not very happy with the fact that the place was closed. Update: I appreciate the response from Dr. Zhu. However, you said that 'we never confirmed the appointment'. The agreement that you have with your booking company (ZocDoc) says that all appointments available on the on-line system are available (they called me to explain this). And here is the text that I received on my phone confirming the appointment: 'ZocDoc appt reminder: 3:30 PM Today Dr. Xinsheng Zhu 65 Harrison Aven, Suite 403, Boston (617) 426-1726' To me, this looks an awful lot like a confirmation.

Business used shady and unethical business practices to invoice me for a late cancellation fee,…read morealthough their cancellation policy was never disclosed when booking the appointment. I have tried to resolve this with them but they have stopped answering my messages. In my appointment confirmation email from Target, there is no information around cancellation policies and no option to cancel the appointment (only an option to reschedule). I believe they are using this design to prey on customers. I will be reporting this to the better business bureau and would appreciate a response from their team ASAP.

Melissa is GREAT! She is warm, considerate and does not make you feel rushed or silly for asking…read morelots of questions. She also looked up my insurance ahead of time and offered to reschedule my appointment after letting me know my insurance would cover the exam after the New Year. I would have had no idea and paid out of pocket otherwise! Overall a great experience and it's clear that she cares about the people who come in. Also she is not pushy at all about buying glasses or contacts through them, gives you all the information you need, answers questions to keep your eyes happy and sends you on your way! P.S I don't think the male optometrist from previous reviews in 2018 works there anymore, but don't hold me to it

After moving to Boston from the other coast, I needed a routine exam to purchase some new glasses…read more I arrived on time but had to wait so I started looking around at the different pairs of glasses. I was told to sit and wait till after my appointment. The front desk woman seemed irritated with me for telling her the purpose for my visit and clarifying the type of exam I needed. The Doctor did a quick eye exam which I needed and proceeded to a contact lens fitting even after I repeatedly said I didn't need one, she gave me new contacts to try (that I didn't need) but only had enough for 1 eye, not the other. They proceeded to ask to charge me for the half contacts and lens exam (that I didn't ask for) and got frustrated when I told them I didn't request that service and didn't want to pay it. I got my new prescription but felt uneasy. After getting a new set of glasses somewhere else, I come to realize she messed up my prescription and the glasses were hurting me. Ended up flying back to the West Coast to a trusted Doctor who redid my eye exam, found Dr. Jost's mistake, and fixed my prescription so I could order a new pair. Location: Convenient Office: Older, like most Boston places but clean! Service: Not the kindest, felt like a burden Result: Had to go somewhere else

I have been a patient here for two years and could not recommend this practice any more highly! The…read moreeye care is fantastic and the collection of frames is high quality and stylish.

I had an absolutely awful experience at Brookline Vision House with Dr. Kalish, who is nothing more…read morethan a scam artist running a shady operation. The red flags started immediately when he refused to let me wash my hands in the sink, insisting instead that I use hand sanitizer--because apparently, basic hygiene is too much to ask for in his office. Then came the outright fraud. He tried to upsell me on bogus services, including claiming he could check the "thickness" of my cornea using a standard microscope--something that is not remotely how corneal thickness is measured. Either he thinks his patients are too ignorant to know better, or he just doesn't care. To top it all off, it turns out this guy has been setting up new Yelp pages to bury the flood of terrible reviews he's rightfully earned. That kind of shady, deceptive practice should tell you everything you need to know. Avoid this place at all costs.

Dr. Kalish gave me my first eye exam today. He was very kind and made the process harmless and…read morequick. He answered all questions thoroughly and was very helpful giving tips for my issues. I could not recommend him enough!

Horrible customer service. Tried calling them and was unable to get through anything with their AI…read moreagent wasting literally 10 minutes of your time, without able to do anything. And without the ability to bypass. Well, after wasting significant amount of time with their AI agent, still got nothing out of it. Decided to go elsewhere where the business actually cares more about customers' time rather than their own screening system.

My exam went really well. The staff was patient and friendly, they answered all my questions and…read morelistened to my feedback. I was the last appointment of the day, but I never felt rushed. I got a new prescription and picked out a great pair of new glasses. I couldn't have been happier with the visit.

I have been a loyal customer for a very long time, which makes this experience especially…read moredisappointing. The customer service I received was unacceptable. I felt dismissed, disrespected, and treated differently than I believe other customers would have been. When I respectfully voiced how I was feeling, the manager responded by asking me to leave the store instead of addressing my concerns. That only made the situation more upsetting. Over the years, I have spent an incredible amount of money at this business. Not only have I been a loyal customer, but so have all of my children. It is truly heartbreaking to feel that our loyalty meant so little. I left this place with tears in my eyes. A loyal customer should never leave feeling this way. I truly hope you realize you've lost a great customer, and I sincerely hope you change.

Do not recommend - We were intending to be new patients, our appointment was rescheduled several…read moretimes due to staffing issues, the office was unreachable by phone, insurance coverages weren't verified till last minute, office staff very difficult to deal with. Most any other option would be better than this experience.

Horrible!!!!!!! DO NOT USE THIS COMPANY!!!!! Spent over…read more$1300 for glasses that are garbage! This is my first pair of glasses I have ever needed at age 55. The Glasses I received were supposed to help but what I received was something completely different. I spend alot of time on computers and these are just blurry. They are supposed to be scratch resistant, but they were scratched in the first week by a plastic case. I waited a month to see if it was just me adjusting, but the issue remained. When I went back to Onsite20/20 they told me, "It's too hard to make glasses for everyone and I should use reading glasses for working on the computer"...WTF? really? so I should use a $5 pair of readers? Why in the heck did I need these $1300 glasses? DO NOT USE THIS COMPANY!!!!!

Poor customer service. No phone number. Website was offline for a week and I've had to do all of…read morethe legwork for correcting their mistake.