Not happy with their customer service. I came to Advanced because they were 5 minutes from my…read morehouse, had a high rating here, decent selection of frames and accepted my insurance. I spent over $700 out-of-pocket on a pair of glasses, and my insurance paid for the rest. Within a month a lens scratched and Advanced repalced it. Less than a year after my purchase what looked like a grain of sand became embedded in a lens. Also I noticed the red paint was starting to chip from the metal frame. I came in and immediately the person at the counter said something like sorry, we no longer carry that brand. Not understanding why that should be my problem, I asked to speak to the manager. He was pretty rude & said there was nothing that could be done about the paint and then acted like he would do me a big favor - rather than standing by his product - by replacing the lens, while trying to make me feel like this was my fault. He expalained that he had the same brand glasses and multiple children who were regularly grabbing them off his face, yet he never had a problem with these glasses. That's a great story, but I'll never return here!

False advertisement literally said to me yeah that's what I did say but sorry for the…read moremiscommunication that's not miscommunication. You literally lied to me so what happened was I got a prescription and they sold me some frames so first you tell me the frames are $1200 I'm on disability I'm disabled. I can't afford that. Let me see what I can do give them to you for $700 and the reason why I'm gonna give it to you for seven dollars because For a whole year if anything breaks on it scratches will fix it for free for a whole year less than six months the glasses broke bitch. Tell him he told me oh yeah you have to pay to get it fixed, but you told me the manager you told me that it was covered yeah I know I said that, but you have to pay is this even legal then he says I'll fix it one time for free then now it's all no void no what happened to my 12 month warranty on top of that let me tell you on top of that he says and you can't even get the frames that you paid for you have to pick out a different set of frames. How is that? I just got to be illegal

My daughter has been wearing glasses since she was 8 years old, and with him it was an…read moreextraordinary consultation, a lot of patience and dedication, thank you for the care and professionalism!

I had a thoroughly positive experience with Drizik Eye Care and couldn't be happier with my new…read moreglasses. Scheduling an appointment was super easy (managed to do so for the next day) and the whole process was very smooth from start to finish. Dr. Drizik is kind and pleasant. He and Umberto were helpful and patient when it came to helping me to find the right frames and did not make me feel rushed at all. Umberto has a sharp eye for aesthetics and can tell when the frames need a slight adjustment. I wholeheartedly recommend Drizik Eye Care for your optical needs and am glad to have found such an excellent optometrist.

Great experience at the Newburyport location where I was shown some pretty frames (hard to find…read morew/my narrow bridge- who wants to buy kid's frames!) from Chanel and Oliver Peoples and the woman who took care of me replaced nose pads on my current frames for free. Definitely look forward to returning when I'm ready to purchase new frames.

Meghan was great and very Astute. Excellent presentation and product (s). Meghan exemplified high…read moreskills in areas of business and management. I recommend this establishment of high end glasses and eyewear for All.

Very easy to schedule an appointment online and provide insurance information ahead of time. I was…read moreseen in a timely and efficient manner. Dr Feifke was very thorough, informative and invested in the examination. Picking out frames was an easy process and the woman who helped me did due diligence to ensure that between insurance and promotions, I didn't pay more that I had to.

My son had an initial appointment for contact lenses with My Eye Dr which they charged $80 for the…read morevisit for him to get contact lenses. That visit was for 45 minutes. When we went back for a follow up yesterday, the charge was $225 which he was not in with the eye dr for more than 3 minutes. They asked him how he felt while using them and that was it. The follow up wasn't for anything except to try to get us to purchase the contact lenses from them. I was not told beforehand that the follow up was going to be almost 3 times what the initial visit was. We will never be back. If you do decide to go there you better ask the cost beforehand.

Popped back in so the lady could test some frames to see which fit best!…read more The staff member who helped us find a frame that she saw online grabbed us the stock from the back since it wasn't on display in store and also brought out multiple colors to compare. The online edited photos looked nice but in person one of the frames was actually pretty dark, so it's nice she showed us and let us know how they look. Will be. Back

I absolutely LOVE Warby Parker frames! I bought my first…read moreframes from Warby a few years ago & they're much more affordable than any optical shops I've been to. I am able to get a pair of eyeglasses for less than $200, which is such a steal because with my vision, glasses tend to be pretty pricey with all the necessary add-ons, unfortunately. Staff is always nice here & at all of the Warby locations. Sometimes I'll come in just to get my frames adjusted & they always do it without question & super quick. Lately I've been super into tortoise frames & they've got so many different options... I still cannot choose! Luckily, they do online ordering & as long as you know & have your Rx, you can place an order form home & they'll ship to your doorstep. LOVE, Love, love!!

I've been going to Todd for over 20 years. I love the quality of the Zeiss lenses and the beautiful…read moretortoise shell frames I have for both my regular glasses and sunglasses. Both of them are from in his own line of Todd Rogers glasses. They really fit my personality and make me feel stylish. But, besides the excellent quality of his glasses, is the way he treats his customers. He gives everyone his special attention and has such and expertise in fitting you in the frames that it's amazing! Also his warmth, compassion and humor put you at ease. And he absolutely stands behind his work. Customer service is king and if you want the extra TLC, I highly recommend Todd. Don't be fooled into getting the cheapest glasses you can find. In the end you won't be happy. Through experience I have found that going to Todd his glasses are worth every penny!

Had an eye exam with Dr Glynn. Thought she was great- uses new technology so no dilating of the…read moreeyes. Shows you the back of each eye and takes you through everything very thoroughly. Explains everything like a natural teacher. Super patient with the eye exam. Had a great experience and will be back next year.

it was a great experience. they shared lots of knowledge and recommendation that worked perfectly…read morefor me uninterested in their customer- i got quoted a specific . i had visited Advanced Vision in Swampscott first and found their pricing to be very high and their staff unhelpful. i went to Marblehead Opticians and had the opposite experience. their pricing was significantly less and service was outstanding- i highly recommend them

This is the BEST place to get glasses ! Jim and Brian go above and beyond to make their customers'…read moreexperience the best it can possibly be! The glasses are beautiful , well made and relatively reasonably priced , and they make sure they fit perfectly . The BEST !!!!

Amazing service. Say Dr. Phamduy today and the eye exam was so thorough. I have a history of a…read morechronic eye condition, and he checked multiple things regarding my eyes. Other places have not done this. He is very knowledgeable and asked questions about my experience. This office also takes a retina photo rather than dilating, which is appreciated. My husband also had an appointment and he got glasses. I think the man who helped him was named Al, and he was knowledgeable about insurance benefits for frames and lenses. It was easy to schedule the eye exam. I was able to do so online.

Dr. Phamduy and Liam were fantastic! They were both very knowledgeable, had excellent "bedside…read moremanner," explained all the tests and procedures they were doing, and answered my questions well. I just went in for a routine eye exam as recommended by my PCP, and I don't wear glasses, so I can't speak to the experience of purchasing eyewear. Scheduling online through the "My Eye Dr." website was pretty easy and straightforward.