Total five star service!…read more An older gentleman with a van and a perceived drivability issue came in and the fellow working took the time to test drive it and then explain that the "pulling" he was noticing was in fact, the road and NOT anything wrong with his van. The chain store down the street would have tried him on for size, upselling him some O' Reilly sourced calipers, new rotors and possibly wheels and tires as well- all for complaint of a little pulling. I myself was getting snows installed, not a huge job- but one they got done very quickly and at a great price- something that while meaningful isn't the end all, be all of something as safety sensitive as tires.

They installed new tires and brakes on my truck. Fast, reliable and friendly service.read more

Thank you for all the support in keeping my truck running safe!!! I really appreciate Darren & Dave…read morefor their stellar service.

Hey ya all! Dave is back!! And he and Darrin did it again! Got me in and out quickly and best…read morecustomer service! Highly recommend! These 2 and their crew are awesome!! Honest & great service!!

It was a Friday when i discovered i had a flat tire I needed…read morea new tire and I needed it fast Lots to do! Im new here so I looked to see what was closest to me and discount tires was up the street Im pretty sure his name was Landon that helped me and he was so great from start to finish Excellent customer service! It was crazy busy but they were so fast and efficient A+++

Made an appointment 3 days prior to needing tires. received multiple confirmations for my appt via…read moreemail and text and when I arrived for my appt I was told they didn't have me tires and that they could get them in 3 days making me cancel my weekend road trip and expecting me to make the effort to come back again in 3 days. No excuses and no care for my time or business.

I made an appointment and somehow their new computer system has a glitch and my tyres didn't get…read moreordered. Thankfully Calvin (the manager) who happens to be a great guy came up with a solution and made the snafu worth my while. Calvin went so far as to personally put two new front tyres on my Charger. I hope Les Schwab execs read this. You need to thank Calvin for his exemplary customer service that he offers to the Springfield community. It is because of how he remedied my predicament that earned me as a life long customer.

I've done business with Les Schwab for more than 40 years and have consistently had good…read moreexperiences--until today. I purchased new tires this summer. Yes, their prices are higher, but I've always justified it because of the guarantee, free flat repairs, and replacement if a tire is irreparable. I've thought of it as "tire insurance." A couple of weeks ago, I had a flat. They repaired it, but it turned into a slow leak. I arrived at 9:00 AM this morning with only three people ahead of me. They aired up the tire and said I was in the queue. When I returned around 9:50 AM, a flood of walk-ins had arrived. I was told I had an appointment in an hour--then 1.5 hours later, still nothing. Eventually I was informed it wasn't "technically" an appointment. After decades of loyalty, this was a huge customer service failure. Very disappointing. It seems like every time private equity buys a company, the service quality declines--and sadly, Les Schwab appears to be going down that path.

These peeps were amazing, got me in 30 min before closing on a Friday night. I was pretty…read moredesperate, needed my headlights adjusted. They were super nice, fast as heck, and got me safe to drive tonight after work! Wish I cloud leave more than 5 stars!!

I was impressed with the customer service given when I walked in the door. The front person was…read morebusy, so the manager came out of his office to help me. This doesn't sound like a lot, but I believe that it was given that good customer service can be hard to find sometimes. My car was there for the "Best" package, and they were finished when they said they would be. I will go there again for service.

By appointment only which can help speed it up but only when people don't call out…read more They're good at the straightforward jobs like oil changes, tire rotation and installation. Pretty basic but not sure I would want any engine work done there anyways. If your needs are basic, they can handle it.

It took a very long time to be served but it's because there were only 2 workers running themselves…read moreragged in the midst of a major nationwide era of hiring and retention problems so I'm sure if they had the number of workers on shift they are trying to hire and retain for those shifts so they can meet the demand that the wait would have been significantly less. When they finally were able to get around to us the work was very honest and reliable. I've gone here for services in the past when they've had full staffing and I believe I've always gotten good value and service for my time and money.