I spent a lot of time researching transportation companies to use for my wedding, both for bridal party photos and for transporting family members from a nearby hotel. Before my photographer recommended Pontarelli, I was speaking to several other companies, a few of which had lower prices. The catch however, was those businesses didn't use signed contracts, and they weren't able to immediately share copies of their insurance with me. Pontarelli operates as a professional business (with contracts and insurance!). Their customer service and communication was fantastic leading up to the event, and our driver was punctual, professional and courteous. I would highly recommend Pontarelli seeking a price-competitive, reliable, highly professional transportation service. read more

I always use Pontarelli when I'm in Chicago. Everything from airport transfers to shopping to nights out. I could not recommend more read more

Pontarelli Group Charters - Vip service from Pontarelli in Chicago. - Limos Near Me - Chicago, Illinois

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For my women's club I organized a bus trip to downtown Chicago, from the first phone call I made to Pontarelli to the final end of the trip it went perfect. I worked with Cindy, she was very nice and knowledgeable. I'm so glad I picked them to do our outing. Thank you Pontarelli Companies & Cindy!! read more

So happy we used Pontarelli for our daughters wedding transportation. We felt our guests and family were transported in style from our Chicago hotel to the Logan Square venue. It was effortless in that the drivers were on time, managed to get through Chicago rush hour traffic when the Taste of Chicago was going on and everyone got to their destination stress free! The drivers are pleasant, the shuttle limo buses we used were spotless, comfortable and stylish. So very happy our guests were able to maneuver a Chicago wedding safely, on time and in comfort. Thank you Pauline and Diane! read more

Booked with them two weeks in advance, for transport of several people to a graduation downtown, including the graduate, from northwest side (maybe a mile from the company's home location). They called 20 minutes before they were supposed to be there to pick us up, saying the driver was going to be up to 35-40 minutes late. Keep in mind, this was during rush hour and the kid graduating had a definite time to be there. This would have ensured she would NOT have made it. I spoke to one of the owners, she blamed it on the fare they had prior to us, claiming he didn't come back out to the car in time for them to make it to us. She offered to have someone pick us up from their home location and "meet our driver in transit" still would not do us any good at that point, and if they had another car available to do that in the first place, they should have sent out another car to do our transport right away without even having to call us! She offered to provide the rides at no charge due to the delay, but the timing still would have done us no good! Additionally, while she took the time to blame the passenger before us, she said nothing of what actions were going to be taken to ensure sanitation/COVID protocols following the prior passenger getting out and us being picked up! They left us scrambling at the last possible moment to get there! To have this happen at what would otherwise have cost $650 for our booking, I DO NOT RECOMMEND them! Absolutely unprofessional and undependable! I have one star only because the site required it in order to post the review, I actually give them ZERO stars! read more

This company provided all the transportation for our niece's wedding. They were exceptionally prompt and courteous. Could not have asked for a more perfect day (all because we did not have to drive). The vehicles were spotless and all Covid-19 protocols were in place. We would definitely recommend them for all your transportation needs. read more

We used Pontarelli for transportation this past weekend. The office staff was extremely helpful and responsive to our questions as we were working through the planning/quote process. The driver arrived on time and was courteous. We did have a mechanical issue with the bus but the staff at Pontarelli was quick to respond and went above and beyond to minimize disruption and ensure we were satisfied. read more

I have booked with Pontarelli for years for my executives & customers. Always prompt, courteous, professional. I continually recommend their services. I appreciate the communication via email. If you're looking for trust & safety.... I would book with Pontarelli. Thanks for consistently providing good services. read more

Pontarelli was timely in their responses as soon as we reached out for a quote. We primarily worked with Pauline. All in all, they were great. The good, their drivers are top notch, stellar, on time (always early), and extremely professional. All of their vehicles are top notch, clean, and look brand new. The only constructive notes we have were regarding the communication, and charges to our credit card. Through the wedding process, the middle and end were a bit of a nightmare were the timely communication was lost - we had to reach out to other people, etc., but found out after the fact it was due to illness. Second, my dad's credit card got charged twice for charges that were mistakes. Make sure you watch your statements, and read the fine print on fees if you are x amount of minutes late to the transport vehicle. Also, we didn't get the champagne nor the "red carpet service" that was advertised and in our contract. It wasn't a big deal in the big picture/scheme of things, but still, when you promise something, deliver... we didn't have security on the vehicles, but were told we would still receive the bottle of champagne - we never got it. Would we use them again? Yes? Were they fairly priced? Yes. Simply use with caution during the process, read the fine print, and watch your credit card statements. read more

Booked with Pontarelli for a client of mine and wow, just fantastic service all around. Booking was easy enough and fantastic help over the phone(without being put on hold) and my client cannot stop raving about how awesome Rovi was. read more

Great company! They are on time, professional and friendly! We recently used them for our wedding and a few trips to the airport. We will definitely be using them again in the future for all of our transportation needs and highly recommend their services!! read more

Highly recommend Pontarelli for your next transportation needs. We hired them for our wedding transportation in March 2020 but had to postpone our wedding celebration due to covid. We ended changing our plans and instead using our wedding day transportation for wedding picture transportation in September 2020. I worked with Cindy and I cannot praise her enough for her responsiveness and willingness to work with me on a new plan for our pictures. We got creative and made it work! The bus we had for our pictures was incredibly nice! You receive a text message with all of the drivers information and location when they are on their way and they show up early! We will definitely use them again and I highly recommend read more

Pauline was organized and professional. We used a 40 person charter bus to shuttle our guests to and from our ceremony and a 12 person van for others in the wedding party. All went smoothly with no complaints from the people who used their service. Thanks Pontarelli! read more

This place rocks. I've used two different companies before this one. Which I really didn't like the customer service I received and how they take care of their clients. I gave Pontarelli a try because a friend recommended me. Best experience I'll shall say. They go the extra mile. Their customer service is amazing and they make you feel important. My drivers name was Larry. Very Professional and very polite. Safe driver and great person to have a conversation with. I felt Well taken care of. This company simply gets it. It's not just about giving you a ride, it's the whole experience. They're even caught up on technology. Before I'm picked up I get a text with the driver's name, number, a link to track him on GPS and even a picture of the driver. Very convenient. Seriously recommended them :) read more

Always a pleasure getting scooped up by these guys. Courteous, on time and always available. They make customer service the highest priority and you can tell. Highly recommend! read more

Really great experience using this service. They send you a link for the drivers mapped location and a picture of the actual driver about 20 minutes before he gets there. Very cool! Great service. My driver knew the entire history and politics of Chicago. read more

And excellent company wonderful on-time service.If There is a special need it will be attended to and taken care of,Professional and knowledgeable drivers. read more

So glad we used Pontarelli for our October wedding transportation. It was one less thing to worry about during the day and i couldn't have been more impressed. The driver, David, was super professional and helpful and the bus we had was high quality and luxurious. We were able to effortlessly transport our guests from the church in Lakeview to Lincoln Park and then to the suburbs at the end of the night -couldn't have gone smoother. Great company with high quality vehicles and drivers. 5/5 would definitely recommend for a wedding. read more

Wow! I am so impressed with the initial customer service with Pontarelli Companies that I had to write this review. I am planning my daughter's Labor Day weekend wedding in Chicago from 650 miles away, and decided to add in a Town Car service for the wedding day itself. It was not in our original wedding budget but Pauline and Diane worked with me, putting together a beautiful package for the young couple. They were very responsive with phone calls, confirmation emails, and personal support for a crazy mother-of-the-bride. This company is a BBB member, one thing I always look for when using services. They have an A+ rating, no complaints, no issues. I have recommended Pontarelli to all of the out-of-town guests we have coming in. And I am so looking forward to seeing the happiness on my daughter and her fiance's faces when their limo pulls up on their special day. Do yourself a favor and check these folks out if you're looking for a great experience and extra-ordinary customer service. read more

We used Pontarelli while we were in Chicago on business. I was so impressed that we now use them nationwide. I received texts with the drivers image, route of vehicle and all other important updates. The vehicles that picked me up was a BMW 7 series and I didn't even ask for it and the buses we used for our group services were beautiful. Thank you Pontarelli! read more

Pontarelli Chicago provided transportation for my organization for a fundraising event. Ground transportation was provided for celebrities and non-celebrities, and both were provided with top-notch service. Service was stellar from start to finish. Anuj and his staff went above and beyond to accommodate many last-minute requests while maintaining the highest level of professionalism possible. The communication during the planning process and the follow-through could not have been better. I highly recommend the services of Pontarelli Chicago for reliable and professional transportation services. read more

Booked Pontarelli for our upcoming wedding and have been very impressed so far with their professionalism. Michael has been very helpful and thinking of the little details about transportation that we just never would have. Thank you and look forward to a great ride on our wedding day! read more

Have been recently working with Pauline for our upcoming wedding 7/7/18. The process has been super easy, the price is definitely reasonable, and the service has been great. They also have an app that I am looking forward to using on the wedding day to check the status of the vehicles. Will let you know how everything turns out! read more

I have used Pontarelli for about 5 years. I travel quite a bit and find their staff very knowledgable. I also like their new booking app where I can see the driver. Their cars are clean and the price is generally very reasonable. I highly recommend them. read more

We rented a charter bus for a company related event. The customer relations experience was phenomenal. Their staff was responsive, patient and professional. Coach was our driver and he was great. He was courteous and is a safe driver. I would use their service again. read more

Was very pleased with Pontarelli's Car service. I did enjoy the updated text messages and emails, help confirmed that the job was going to get done. I called the FBO we were flying into to see who they recommended and trusted their suggestion. I was very pleased, will be using their services again! read more