Following my initial post, I got a call from the owner. Seems like it was an honest mixup super nice guys., hope they get the front end straightened out. Disorganized and Unresponsive Initially, my experience with Poo the Rescue started off well. They were quick to respond--within a couple of hours--and scheduled my service for the following week. Unfortunately, everything went downhill from there. This is a prepaid service, but they don't bill until the day before. When there was an issue with my invoice, they were slow to respond and only communicated via text, despite my calls and emails. The invoice they sent was incorrect, which I pointed out multiple times, yet they failed to correct it in a timely manner. Then, they simply didn't show up on the scheduled day--without any notice. When I followed up, they blamed it on my lack of prepayment, but the reason I hadn't paid was that they had billed me incorrectly (almost double with the wrong service times and incorrect number of dogs). Even after I repeatedly tried to resolve the issue, they failed to acknowledge their mistake and never reached out by phone to clarify. Their response was essentially that all necessary information was in the welcome email and quote--but it wasn't. While they were friendly enough, the entire process was disorganized and frustrating. A business that requires prepayment should ensure their billing system is accurate and responsive, and at the very least, communicate with customers when they fail to provide the scheduled service. Would not recommend unless they seriously improve their customer service and internal processes. read more

Best gift I ever gave myself. With my recent surgery, I haven't been able to clean the yard as much as I'd like. It's hard keeping up with 2-3 dogs. Plus, it is my least favorite thing to do! Always reliable and thorough! read more

They are great! Let's be honest, no one likes to pick up poop... and it's Houston so it's hot as heck. They text you when they arrive, do what they have to do, and lock up when they are done! Like they actually LOCK UP and send proof! I absolutely love it! I love the communication from them. read more

Decided to give these folks a try and am very happy with their work. Always let me know when they are coming, when they've arrived and I get a picture of the closed and locked gate when they leave. Thanks Esteban! read more

I have been very pleased so far! I just started with them this month but the service has been very good. I love having dogs but hate picking up the mess and my husband doesn't have the time to do it. The technician always lets me know when he is arriving and sends a pic of the closed gate when he is finished. The price is very reasonable. I love being able to go in my backyard again. read more

Great service. We were moving away and they helped get everything cleaned up for the new owners. Easy to work with too. One tip- you pay in advance. read more

What a wonderful family owned and customer service oriented company! We have used other services and no one comes close to Poo the Rescue! Brian is the nicest person and all of his staff are incredibly professional, efficient and detail oriented. They LOVE our pups, and they are excited to see the crew each week. Not only are they the best at keeping our yard "poo" free, they also brought significant issues to our attention. One of our gates to the backyard wasn't closing properly. I had no idea, and Brian rang my doorbell to tell me about it. He was concerned our curious pups could get out! He also let me know our fence was tilting after a serious windstorm. You really won't find a better company who you can trust! read more

Now that we have kids, for lack of time, I do let the dogs out back for convenience.  Sometimes, you just can't get out whenever you want and since I've redone my backyard, I have not cleaned up pet waste. Now that the little man is wanting to go out back, I knew I had to and man I was not looking forward to cleaning up back there...so I did some research and called Poo the Rescue and man this guy is great!  The owner's name is Brian and he's so helpful and when his technician missed a few poops, he personally came out and combed through the backyard himself.  Super nice, super great service and I definitely recommend them! read more

I'm a BIG critic and will go with any company where SERVICE matters. Brian was beyond helpful and very thorough. I support local small businesses and was very pleased. Being available same day was a bigger plus. Can't wait to gain my yard back from our 3 dogs! By the way, Reasonable pricing! read more

Poo the Rescue is amazing! Friendly, considerate staff and they always leave my yard looking great. They go the extra mile to protect your pets and give you peace of mind. Sadly I have to move to a city they don't service (yet!), otherwise I would have been a customer for life. Exceptional people, exceptional service, and exceptional experience. Ten thumbs up! read more

Brian and his crew are the only people I trust with poo. A+ customer service A+ service A+ quickness A+ thoroughness You know you don't like cleaning up after your dog, let Poo The Rescue take care of you! read more

Excellent reliable thorough job! They show up like clockwork every week and are punctual and professional. Brandon is our "scooper" and he has never missed a thing! We have been using our yard so much more with the current virus situation and it's great to not have to worry about the mess! read more

Fantastic company, owner, and services. Used them for quite a while to pick up after my two dogs and they always did a great job. The techs who come to pick up always text me when they are on the way and leave a hanger on my door to let me know they got it all done too. Brian, the owner is amazing too and has even come to pick up himself when his tech was out or they just needed help. He is always easy to reach and quick to respond whenever we needed anything or had questions. By far the best poop scooper company I've come across and reasonable with their rates. Highly recommend them! read more

Great Service! Omar is awesome leaves my yard nice and clean!! And love the the fact that a door hanger is left to let me know y'all were here! read more

Thanks to Poo the Rescue, our backyard is pleasant to be in again. They arrive weekly on time, pick up our dog's droppings, then take the mess away with them. Others in my neighborhood recommended Poo the Rescue and stressed that this company is the only one that actually takes away the poo and doesn't leave it behind in bags to stink up the garbage cans. That is a huge benefit! I've never had a problem with the gate being left open. In fact, he will ring the doorbell if the gate is already open to make sure everything is okay. He always leaves a note hanging on the back door to let me know he was there and will jot down any hazards he's noticed in the yard. I appreciate that. This is a great little company with a professional and courteous staff. I highly recommend! read more

I really appreciate the job that the crew did. They spent the time needed to do a thorough job. Really respectable operation. Clean cut workers, professional and my kids can play without ruining their shoes every five seconds. I will use them again for sure. read more

First review?! Brian has been scooping the turds out of my yards since January 2014! With 3 dogs, the piles can add up and let's face it - I'm lazy. He is a poop-scooping angel in bright orange disguise. I can trust him to enter my property and leave it locked upon his exit, with a note left behind that he's stopped by (not to mention there's a coupon on it if your neighbor wants a free first visit). He hauls it off so I don't have to smell it cookin' until trash day. It was a life saver for the slip-n-slide summer days! Also, he's just a ridiculously nice guy! read more

We have used Poo The Rescue for about a year now and always have been very happy with their services. They are prompt and courteous. My normal scoop day is Wednesday but we had some friends of our kids over to play and the yard was in desperate need of a scoop. Brian came and scooped for us today! He saved the day! I would highly recommend Poo The Rescue! read more

We have a great dane and maintaining the yard can be a handful, thankful we found Brian among some of the other companies we have tried. He truly has done the best job, and is always punctual and very professional. If you are looking for a company to service your yard, don't make the mistake i made, call this guy first, he will actually show up. Thanks Brian!! read more

Hiring Poo the rescue is one of the best decisions we have ever made... My husband had been using their services for a while with his German Shepard . Once we were married we were a combined house of the German and a large labradoodle. I'm a little more frugal than my husband so I cut out what I thought was "frivolous expenses" with poo the rescue being one of them. This lasted one month..... Once discovering I would be responsible for cleaning up after both dogs and it was only $16/week I realized this was not at all frivolous but in fact genius. We love poo the rescue.... They are friendly, reliable, affordable, and in my opinion completely necessary. read more

We have been using this service for about 6 months now and I don't know what we did without them. We have two dogs, one big and one small, plus two busy kids. With the once a week service we are able to have one thorough clean up by Poo the Rescue and then the kids are able to do it on the weekend. One of the guys that comes always walks around with the biggest smile on his face. I've never seen someone so happy before as they clean up!! I've recommended my friends to start using them as well. It's such a HUGE help and I am forever grateful!! read more

I used the service for the first time today & was beyond happy with it! Brian is polite, professional & thorough. He did a great job! I just moved into a home where the previous owners left quite a bit of dog poo in the backyard. Not the house warming gift I was expecting at all! I called poo the rescue & since he was in my area he said that he would go by same day! Awesome & quick responsive customer service if I ever saw it! I will definitely use the service again in the future with my own pups moving in! Thanks Brian! read more

These guys do an awesome job and have even better customer service! We have used them for several years and never had an issue! Our yard is always completely clean when they leave. read more

We have truly appreciated the service of this company! They have never missed a week, they come no matter the weather and very reliable. The customer service is above the standard. Poo to the Rescue is well worth the money and they have always done an exceptional job! Don't hesitate to hire them. read more

We used Poo the Rescue while we were ion vacation to keep the backyard clean while "grandma" was watching our boys. The set up process was very easy and Poo the Rescue was very accommodating. I will definitely be using them again. read more

Brian has been so helpful coming out to clean up almost every week for year! His word is solid, he is here every week without fail. He is happy, positive, charming and friendly. Very easy to do business with. read more

My doggies and I love Brian and his staff at Poo The Rescue. The best $ I spend every month!!! My dogs look forward to their visits with kind words, pats on the head and a clean backyard!!! Love Love Love this service!!!!! read more