We have been taking our two dogs for boarding here the last 5+ years. We have always had a great experience and dogs are always ready to jump out of car to go back in the next time we go. Our dogs are older now and we know that they are well taken care of whether we are gone for a few days or a few weeks. Rick M read more

I rarely leave negative reviews, but I feel other pet owners deserve to know about our experience. *Public communication seems to be the only way I can receive answers from this business. We were vacationing out of town and specifically chose this boarding facility because it was only 7 minutes from where we were staying. We wanted Sullivan close to us in case anything went wrong, and the staff knew that. They also knew this was his very first boarding experience, which made communication even more important to us. The booking process was disorganized, but because it was a holiday weekend, I chose to give them the benefit of the doubt. When I picked Sullivan up, I was told only that he had gotten scared, had an accident in his kennel the night before, and had been rinsed off. Once I got him into my car, I realized he still smelled strongly of feces and had feces caked on his paws. The smell was so overwhelming that I had to stop at a relative's house during our 4 1/2-hour drive home just to give him a proper bath before we could continue. After I left a review describing that experience, the owner publicly responded that Sullivan had actually been having difficulty using the restroom outside throughout his stay, had been given "frequent" baths, and had received extra potty breaks. This was the first time I had heard any of that information. At no point during his stay did anyone call or text to let me know he was struggling, despite the fact that we were only minutes away. Had someone simply communicated with us, we would have picked him up early or made whatever decisions were necessary for his well-being. As pet owners, I believe that if my dog is having repeated accidents, requiring multiple baths, or experiencing any unusual issues while boarding, I should be notified immediately. At the very least, I should receive a summary of those events at pickup. Instead, I learned about them only through the owner's public response to my review. Once we were home, we also discovered a wound on Sullivan's head. We documented it with photos every day. After he scratched it open, I contacted my veterinarian. Because of how much time had passed since the injury occurred, we were advised there was little that could be done to close it, and our focus shifted to preventing infection and allowing it to heal. To this day, I still do not know how the injury occurred. I reached out to the facility directly by email, asking simple questions: where Sullivan was housed, whether any incident had occurred, whether staff noticed the injury while he was there, and why we were never notified. After receiving no response, I sent a follow-up email. When someone finally responded, I was told my original email had gone to spam, that the facility does not communicate with clients by email, and that the owner was out of the country. I was also told they did not know when she would be returning. I explained that I wanted to keep communication in writing because of the seriousness of the situation and requested that another manager or staff member with access to Sullivan's records answer my questions. To date, I still have not received answers. What concerns me most is that there appeared to be no one available to address an active issue involving a dog that had been injured while in their care. Waiting an unknown amount of time for the owner to return from an out-of-country trip is not an acceptable response when a customer is seeking information about their pet's condition. Dogs can have accidents while boarding, and I understand that unexpected things happen. My disappointment is not because Sullivan had accidents. It is because of the complete lack of communication before, during, and after his stay. We chose this facility because we wanted him close to us in case he needed us, but we were never given the opportunity to help because we were never told anything was wrong. Our dogs depend on us to make decisions on their behalf. We can only do that when boarding facilities communicate honestly and promptly. Unfortunately, that did not happen here, and because of this experience, I cannot recommend this facility. read more

This was our first time we left our doodles at Dogs Gone Country. I am so pleased with the experience! I just picked up my pups, Oscar and Rosie. They stayed for 6 days. They smell so good and are so happy. They ate all their food, which NEVER happens. They don't eat when we leave them. Even if we have a sitter at home. Last time we left them at another facility they both seemed depressed when we picked them up and it broke my heart. Thank you, Dogs Gone Country, for taking care of my fur babies!! We will be back! read more

Outstanding customer service and I feel my pets get the love and care that I would provide.

We have been boarding our 8 year old German Shorthair Lab with Dogs Gone Country since she was a few months old. The experience and knowledge David and Erin provide gives me absolute peace of mind when we are away. When our dog is at Fogs Gone Coubtry, I am confident she is in competent, caring, and capable hands. Love that they are adding to their services! read more

This review is long overdue! I recently moved to the area from Chicago beginning of Summer '22 and am in the Vet Field. I will not take my pups anywhere but here for boarding and grooming. They performed a very thorough in-take, which made me feel like the pups were safe. This is the only boarding facility where my pups have been released as healthy as they were being dropped off; even their stools remained normal. The employer and employees are very friendly and extremely attentive to your pet. The pups also come home smelling like whatever shampoo they use for their "go-home bath" for quite a while. The owner lives on-site in their home on top level and business on the bottom level, AND she also has prior Vet Field experience. It just doesn't get any better than this! LadyBugg's and Fozzie Bear's most recent visit was full of medications, which they had no problem administering. Erin also went above and beyond and called my pups Regular Veternarian to get the full scoop on what was going on medically and what to look out for while they were boarding. I trust them with my furbabies wholeheartedly, and you should too! For your furbabies' sake and for your peace of mind. read more