Id give 0 stars if i could.. the lack of ownership is disgusting. My name is Hailey, and I am leaving this review regarding an incident involving my dog, Cornelia, at Poodle Town USA in Fresno, California. On 01-13-2026 , I brought my dog in for ONLY a nail trim and a paw pad cleaning. I did not consent to any other grooming services. Without my authorization, the groomer partially shaved her belly and shaved her vaginal and anus area. During this unauthorized grooming, the groomer cut my dog's nipple, causing active bleeding that could not be controlled on-site. My dog is a rescue who was previously bred multiple times. This is visibly apparent due to enlarged and elongated teats. When I personally groom her, I always use a guard to prevent injury, which is a standard safety measure a professional groomer should also be using. While my dog was being groomed, I heard a dog crying and yelping from the grooming area. Staff denied it was my dog; however, I am confident it was her. After the grooming was completed, the groomer brought my dog out and stated, "I shaved her belly, vaginal area, and butt," followed by, "Hold her because I cut her." A bandage was applied, but the bleeding did not stop. As a result, I was forced to take my dog to a veterinarian immediately. The business did refund the grooming service and paid the veterinary bill. However, the injury should never have occurred, as the services performed were not authorized. I am posting this review to document unsafe grooming practices, lack of informed consent, and injury to my pet. I am seeking accountability and assurance that this business will implement proper consent procedures and safety measures to prevent harm to other animals in the future. read more

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They did the worse job on my dog in the 9 years my dog hasn't gotten groomed! His hair was cut to the skin , his beard was crooked and so short . His skirt is crooked! His eyelashes are so short. I'm so very disappointed if I could give negative stars I would . For having him for over 6 hours and look this bad is horrific read more

They are very professional. Treat your dogs Like family. Very friendly. Our dogs love going here. Will not go anywhere else. Great business read more

Awful experience. My rescue pup was anxious and they were horrible. Never returned and found a great mobile groomer. All staff were rude and entitled. Yuck. read more

My family has regularly taken our dogs to Poodle Town for probably 30 years. Sandy, David, and the whole team have always been so, so good to us and our pups. I got my mom's dog after she died unexpectedly. Long story short, I am /extra/ protective of & attached to this dog. It's such a gift having a groomer that I can bring him to without a worry or a second thought, because I know they care about him as much as I do. read more

I was upset to hear about the unfortunate happening with the dog recently at Poodle Town. I know how hard Sandy and David and the rest of the staff work to keep dogs calm and relaxed. It's a shame the dog was injured, but Poodle Town tried their best to make it right. have been taking my dogs there for over 20 years and I will continue going there as long as I have dogs. Keep doing what you are doing! My dogs LOVE you!!!! read more

Took our pup there on Thursday just for a nail trim. I know things happen, but the groomer hit the quick not once, not twice, but three times!!! Never again. It's hard enough on our anxious dog going to a groomer anyway, now this. read more

We love Poodle Town! Between my grandma, mom, and now me, we've been with you guys since the beginning! You've groomed 15 of our dogs over the 40+ years we've come in and are like their second family. You treat them like they're your own and we will never go anywhere else!! It's not just a place where we bring our dogs for grooming, Poodle Town is part of our family, too. read more

We were looking for a grooming place close to our home that would do a nice job on our elderly little dog, and I think we found one! Poodle Town at Palm and Bullard gave our dog a ready-for-summer haircut, bath and overall grooming (nails trimmed etc). They were very flexible about my need to have her ready by a certain time. They called me when she was ready (sooner than expected) and she did not seem stressed at all when we picked her up. Everyone in the shop seemed very calm and pleasant. It was a relaxed vibe, which is good for leaving a nervous dog! The previous place I brought her to did a nice haircut but was very busy, noisy, and tense -- not a good fit for a scared elderly dog. After that, we tried a mobile grooming place because we thought it would be less stressful for her, but it was outrageously expensive. You could barely tell she'd been cleaned or groomed either. One place I called even refused to groom a dog of her age! Poodle Town seems like just what we've been looking for. A chill environment, nice people, and good prices. Minnie's summer haircut is simple and nice. Just what we wanted. We think she turned out very cute and she was very clean and smelled great. She'll be more comfortable in the hot weather. The prices at Poodle Town were very reasonable too: $60. We'll definitely be back. read more

Poodle Town USA - My little dog after her ready-for-summer haircut from Poodle Town. - Pet Groomers Near Me - Fresno, California

I love poodle town and have been coming here for almost 3 years with my fur baby and so has our family senior dog. Everyone there is super polite and friendly! I've never had any bad experiences or issues. We love everyone there. David is always excellent with my dog! Some people are just never satisfied. read more

Even though I don't own a poodle or a fancy dog, this "doggie spa" provides great service for my lil mutt. They are very reasonably priced and they do a good job of bathing and cutting my beloved's nails. The only qualm is they are not open on weekends and take only checks or cash. That could be inconvenient for some. read more

I love this place, and so does my Yorkie 9 pound pup. Lisa does a wonderful job and is sweet to Rocky. read more

Great job done by David The cut on my Madison was perfect Price was reasonable Time of work was good read more

Went here a few times in the past with my lil poodle They cut her hair nice and clean. We'll definitely be back again

This place is fantastic! Called about information to get my dogs nails and glands taken care of. The lady I spoke with was very friendly and provided me with the info I needed I was able to take my dog down that day and usually my dog can be a handful but she went with the staff member with no fuss at all. She was in and out within 10 min and the lady that originally took her before she was done gave me a update that she was calm and and doing good which was great to hear. I saw them working on other dogs and each dog looked to be groomed with care and compassion. I highly recommend this place for anyone's fur baby. read more

I've taken all my dogs here throughout 50 years of living in Fresno. I've always been pleased with their loving care of my pets. Good people. read more

I made an appointment for my Yorkshire terrier on Monday and told the girl that answered the phone that I had been referred by a friend's daughter and I wanted Sandy or David to groom my dog. She left and came back and said that there was an opening at 9 or 12 p.m. I told her that I had just gotten out of the hospital and that my husband and daughter would be bringing my Samson to the salon. They took him the next day and my daughter showed a picture of a puppy cut to the lady and said that was the way I wanted him cut and she agreed to do the puppy cut. He was picked up at 4p.m. And this is what he looked like after his hair cut and they informed my daughter they nipped his ear and he was shaking all over. I am disappointed in this cut that I paid $72.00 for which was $60 plus $12 tip plus did not get Sandy or David which I asked for, got Lisa instead! read more

Me and my stinky boy love Kary! (Sorry if i spelled that wrong) I've never had any issue the staff is all friendly and take great care of my little baby! Never any issues! She genuinely cares about how I want my pup to look! She even wrote down what she does to him so next time it will be the same! Amazing person and amazing job on my dog! Highly recommend!! read more

Poodle Town USA - Pet Groomers Near Me - Fresno, California

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David is great here. He was able to groom my mom's dog that doesn't like her face touched! David was able to get her all cleaned up. She is like a new dog and so happy! Thank you!! read more

Found this establishment while driving by Palm and Bullard. Seeing that my dog needed some serious service they took him in at a reasonable time frame. I was informed he was quite knotted but that they could still work with him. They did a fantastic job and I plan to return as well as recommend them to my friends. read more

Poodle Town USA - Pet Groomers Near Me - Fresno, California

Very happy. My dog has had some skin issues and basically started tearing her hair out a few days ago. They were nice and helpful answering questions before my appointment (like should I bring her in mid skin flare up). They did a great job cleaning her up and even dealing with her admittedly problematic behavior (poor thing can't stop itchi my herself.) They gave me some helpful, specific advice for how to prevent this problem in the future. I'm sure I'll be back. read more

I went in because they don't have pricing on website so i went out my way to get down and ask. however went in and rude customer service she didn't even greet us in she just went straight to "who are you here for" and we asked very politely what are their pricing and she said what type of dog do i have and i told her and i have a pocket bully super small and she said we don't do that we don't do big dogs but they had a big a** dog behind the counter. read more

They did an overall good job but my dog was getting groomed before pictures and they cut her cheeks pretty bad... , she was matted and her worse area was the back and they did a good job , no scars but her face was not that matted. I shaved her face before and never had a problem. They tried to say that her cheeks were cut because of mats but as stated before- her back and body had the mats, not her face. I get that dogs get knicked but this was too much. She bled, and the scars were so bad that they showed up in the pictures, especially this pose. Maybe if there is a next time I'll request someone more skilled... I really wanted to come back but her face upsets me every time I try to appreciate how good her body looks... read more

Poodle Town USA - Look at the small white dog's cheek... - Pet Groomers Near Me - Fresno, California

David was amazing with my Mother's dog . My moms health has not been good this year and when I came to care for her I found her dog needed to be groomed badly and was in terrible condition . She was completely matted and unrecognizable . the kindness that was shown to Lady my mom's dog and myself can not be put into words . Not only did she look like a new dog she feels so much better . David handled her with such care . I am beyond appreciative. read more

I have taken my Chihuahuas there for their paw grooming. It's clean, and the owners are employees are friendly and professional. Cost to me is reasonable. Although at times, I didn't make an appointment, they took m my dogs anyway . I do recommend that if you want full grooming then you might need to make an appointment. read more

Please do not bring your dogs here to be groomed. Dog washers and groomers frequently hit dogs with brushes in the face and back when dogs pull away. Dogs are often left in cage dryers for long periods of time with minimal ventilation. They often clip nails so short they bleed and say things like if the nails don't bleed your not cutting short enough. Owner Sandy also tricks people into working for her as a dog washer then lets them go without pay. Dog groomers are very unprofessional and have zero respect for your animals. read more

Poodle Town made my sweet pup new again. I had to move on from my last groomer because of a shortage of groomers and facilities that took too long to repair. I called Poodle Town and I got him in within the week! When I arrived for his appointment, he wasn't on the books due to employee drama (she had taken the appointment book), but they still got him in and finished in a timely manner. Like I said, he looked great and came away a happy pup. I will be back! read more

Well don't try to call at 10 minutes before closing to confirm an appointment or anything because they'll just pick it up and hang up without saying a word. Not-awesome. Otherwise as far as the dogs go they do a satisfactory job, however, they are not cheap. read more

Absolutely love this place been bringing my little fur balls and my mothers babies since day one total of 5..... David and his mother are the best have will defiantly recommend this place to EVERYONE that truly wants there dog well taken care of and looking great this is the place to take them! They love our babies like there own they have the biggest heart for animals. AND OF COURSE THE GROOMING IS AWSOME MY BABIES ARE PERFECT/ BEAUTIFUL WHEN THEY COME HOME!!! PROUD TO SAY POODLE TOWN IS THE BEST IN TOWN!! HIGHLY RECOMMEND DAVID AND MOTHER @ POODLE TOWN -KAT,MONICA, CYNTHIA- read more

I take my two yorkies to Sandy and they love her! I love her! I feel she does a very good job with them and they obviously get plenty of attention there. They have always looked just as I have wanted them to look when I pick them up. Don't hesitate to go there! The whole staff are very friendly and seem to really like working there. read more

David is our groomer for our pup Kobe. Super friendly and does a great job grooming her. While waiting he trimmed up another dog and was calming them down which is super important. read more

Poodle Town USA - Pet Groomers Near Me - Fresno, California

Walked in and the lady was picking her nose and eating her own boogers. Yes, eating her own boogers. I stuck around to discuss them possibly grooming my labradoodle and they acted like they had never heard of the breed. The large man who I assume was the manager was disrespectful and rude. I left without even getting a quote. Wouldn't take my animal to this place even if they paid me. DISGUSTING! read more

I recently started coming here and David does a great job with my shih tzu! I have been pleased both times with the cut that she has received read more

Poodle Town USA - Teddy bear cut by David - Pet Groomers Near Me - Fresno, California

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stay far away from this place !!!! very very rude customer service !!! and the woman that work here are frighteningly!!! the older woman yelled to the top of her lungs at me all because she wasn't able to answer questions !!! i'm literally shaking writing this because that's how discombobulated i am from what transpired . smh !!! read more

Hats off to Dave who continues to bring out the best of my "wow wows" Coco and Nicki. Guaranteed results time after time. Nothing but friendly, politeness, courteous and caring. We've tried the rest and now we've found the best.You have a loyal long time customer as we support Poodle Town USA! Thanks again from all...greatly appreciated! read more

They did a great job on my "dogfish" land shark!!!!! She was nervous at first, but came she through it swimmingly! Please note they are a cash or. Heck only business, and don't forget to tip! read more

Poodle Town USA - Pet Groomers Near Me - Fresno, California

My Shitzu Giant absolutely loves David I take him every few months or so and right when we get there my puppy jumps out and runs straight for the door knows where he's going read more

I normally don't write reviews. However I took my senior dog to this place and I was not informed of any accidents or incidents. I even asked how the appointment went and nothing was mentioned. However I noticed my dog had an eye injury. It's been two months and several vet/specialist visits to find out she was hit hard enough that now there is blood in her iris of her eye which cause damaged the eye permanently. You can see blood and the cut on her eye. She also did not eat for 4 days after the appointment and now is fearful of scissors and groomers. Just a warning... read more

Love this place. Kind owner Sandy and David, the dog groomer are wonderful. Prices are reasonable and the environment is great. Definitely coming back for both our dog's grooming needs. read more

Dave of Poodletown NEVER disappoints!!!! My furbaby is always the cutest after spending some grooming time with him!!! Thank you Dave!! :) You are our favorite!!! read more

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